Original PromptCustomer service
Grammar: Present Simple and Present Continuous
This learning resource is designed to enhance students' understanding of verb tenses, specifically Present Simple and Present Continuous, in the context of professional communication, particularly customer service. The objective is for students to distinguish and correctly apply these tenses in both oral and written forms of communication. The document includes explanations of each tense, keywords associated with their usage, worked examples to illustrate their application in scenarios, and various activities such as fill-in-the-gaps exercises, sentence creation, dialogue completion, error analysis, and email drafting. These activities encourage students to practice identifying and using the correct verb tenses in relevant contexts, fostering both their grammatical skills and professional communication abilities.