Featured Resource
Author
Daydream T.
Subject
Customer Service
Create a comprehensive week-long set of role-play cards for restaurant scenarios that progressively develop students' conversational skills, social etiquette, and problem-solving abilities. Each card should clearly define customer and server roles with specific objectives, varying in complexity from basic ordering to handling complaints and special requests. Include authentic vocabulary, cultural norms, and non-verbal communication elements relevant to restaurant settings. Design scenarios that
This resource provides a structured guide for practicing restaurant role-play scenarios focused on customer service and etiquette in dining. The document covers fundamental restaurant etiquette such as polite ordering phrases, non-verbal communication tips, and a variety of situational role plays that include basic ordering, special requests, dietary restrictions, handling reservations, and addressing customer complaints. Each scenario outlines specific customer and server roles, key vocabulary, objectives for interaction, and assessment criteria to ensure effective communication and problem-solving skills. The resource is designed to help individuals learn how to navigate different dining environments professionally and courteously.