Featured Resource

Tool #14: Key Retention Metrics Tracker

Author

James

Subject

EMS Metrics

Description

This learning resource focuses on the evaluation of Emergency Medical Services (EMS) performance metrics, emphasizing a transition from traditional speed-based assessments to outcome-based measures for clinical excellence. The objective is to identify various EMS metrics such as response time, protocol compliance, scene time, ROSC rate, and crew safety incident rates, highlighting their clinical limitations and the importance of focusing on patient outcomes. It provides a comprehensive analysis of how over-reliance on response time can misrepresent the quality of care and outlines data-driven strategies to enhance EMS operational excellence. The document encourages critical thinking through guided questions, case studies, and an action planning framework to help EMS teams propose improvements based on collected data.

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