This resource focuses on identifying and applying core professional service standards in a library setting, particularly during high-traffic times. Students will explore a scenario in which they must manage a sudden influx of visitors at the Sunnyvale Elementary Media Center. They will learn how to effectively greet and assist visitors while maintaining professionalism. The material includes brainstorming about professional standards, a checklist to identify professional traits, and reflective writing prompts to understand the importance of these standards in making the library accessible for everyone. Additionally, students will compile a list of key traits that exemplify a great Media Assistant.