Career Readiness Skills | Customer Service Writing and Discussion Questions
Career Readiness Skills | Customer Service Writing and Discussion Questions
ABOUT THIS RESOURCE
★ Topic – Career Readiness | Customer Service
★ 99 pages
★ Print and Digital (PDF and Google Slides)
★ Features 64 Customer Service Writing/Discussion Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slides Link
This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.
The questions can be used for the following:
⭐ to measure what students know and do not know about customer service.
⭐ to introduce students to the concept of customer service.
⭐ to determine what customer service concepts students need to learn or explore further.
⭐ to help students reflect about what they’ve learned about customers service.
⭐ to assess students’ comprehension.
✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.
✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.
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RESOURCE ITEMS:
▶️ QUESTION TASK CARDS (COLOR and B&W)
✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.
✅ You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Writing/Discussion WORKSHEETS (Print and Digital)
✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Questions (Easy Access for Teachers – 3 pages)
Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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This resource is also included in the following discounted bundle:
- Customer Service/Career Readiness Mega Bundle
- SEL Mega Bundle
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Other CUSTOMER SERVICE resources you might be interested in:
- Customer Service/Career Readiness Mega Bundle
- Customer Service Lesson and PowerPoint Packet
- Customer Service Activity Worksheets and Answer Keys
- Customer Service Scenario Task Cards and Worksheets
- Customer Service / Job Interview Questions Task Cards and Worksheets
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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