Career Readiness | Job Interview Questions | Customer Service Questions
Career Readiness | Job Interview Questions | Customer Service Questions
ABOUT THIS RESOURCE
★ Topic – Job Interview Questions
★ 135 pages
★ Print and Digital (PDF and Google Slides)
★ Features 48 Job Interview Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slide Link
★ Career Readiness
This resource includes:
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
*******************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Encountering emotional, demanding, or difficult customers as well as tricky situations is just inevitable and part of the job. Students will eventually be "quizzed" on how they would handle difficult customers and situations during interviews for a job! Interviewers want to know if your students, your soon-to-be employees, will be productive team members in their workplace.
These interview questions are a great way to:
⭐ prepare students for job interviews.
⭐ measure what students know and do not know about customer service.
⭐ introduce students to the concept of customer service.
⭐ determine what customer service concepts students need to learn or explore further.
⭐ help students reflect about what they know and what they’ve learned about customers service.
⭐ to assess students’ comprehension on customer service related issues and situations.
⭐ better prepare students for future employment.
These customer service-related job interview questions will reveal useful information about what students know while encouraging them to "think on their feet." Seeing how they react speaks volumes about how they will handle real-life situations.
This resource includes a total of 48 Job Interview Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service, test their knowledge and explore qualities required for exceptional customer service in any workplace, and how to appropriately and professionally handle difficult customers and situations.
You can ask students to answer the questions in their class journals, in groups (or with their partners), or as part of a class discussion. You can even give students the "hot seat" and have them answer job interview questions in front of the class❗
This resource makes a great addition to any class or course that needs to cover customer service or career readiness because the context is based on experiences your students will eventually face in the workplace.
*******************************
RESOURCE ITEMS:
▶️ JOB INTERVIEW QUESTION TASK CARDS (7 COLORS)
✅ This resource includes 48 Job Interview Question Task Cards (both Colored and B&W). You can use the interview questions as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about how to answer job interview questions.
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Job Interview Questions WORKSHEETS (Print and Digital)
✅ This resource also includes 48 WORKSHEETS with lines and an interview question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Interview Questions (Easy Access for Teachers – 2.5 pages)
Also included is a 2.5-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
*******************************
❌ Lesson plans are not included. These worksheets can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
*******************************
This resource is also included in the following discounted bundle:
- Customer Service/Career Readiness Mega Bundle
- SEL Mega Bundle
*******************************
Other CUSTOMER SERVICE resources you might be interested in:
- Customer Service/Career Readiness Mega Bundle
- Customer Service Lesson and PowerPoint Packet
- Customer Service Activity Worksheets and Answer Keys
- Customer Service Scenario Task Cards and Worksheets
- Customer Service Writing/Discussion Questions
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
- CLICK HERE to SUBSCRIBE to My Email List!
- My Website
- Queen's Clipart Gallery