Customer Service Activity Worksheets | Career Readiness Activities | Life Skills
Customer Service Activity Worksheets | Career Readiness Activities | Life Skills
ABOUT THIS RESOURCE
★ Topic - Customer Service Skills / Career Readiness
★ Activity Worksheets
★ 61 pages
★ Print and Digital (Text boxes already created!)
★ Excellent for Middle and High School
★ Detailed Answer Keys included
This resource includes:
★ 33 Customer Service Activity Worksheets
★ Detailed Answer Keys
★ Google Slides link
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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!
This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
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This resource correlates to other workplace readiness skills including:
⭐ Demonstrating positive work ethic
⭐ Demonstrating conflict resolution capabilities
⭐ Demonstrating effective speaking and listening skills
⭐ Managing difficult situations
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These customer service activities provide students the opportunity to practice:
▶ Dealing with difficult, dissatisfied, or angry customers
▶ Identifying various perspectives involved when dealing with unhappy customers
▶ Resolving customer conflict / Conflict resolution
▶ Maintaining professionalism and decorum in difficult or tense situations
▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer
▶ Being receptive to and responding to feedback
▶ Effective communication
▶ Emotion control
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This resource covers the following topics related to Customer Service:
★ Anticipation Guide
★ Good vs. Poor Customer Service
★ KWL
★ Return and Refund Scenario
★ Satisfying/Appropriate Customer Service Responses
★ Handling Difficult Customers Scenarios
★ Customer Service Reflection
★ Responding to Difficult Customers
★ Effective Communication
★ Positive Communication (Using Positive Words)
★ True or False Customer Service Concepts
★ Pro vs. Poor Customer Service
★ How Would You Respond to Angry Customers?
★ Active Listening
★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)
★ Responding to Customers' Social Cues and Body Language
★ Handling/Addressing Disruptive Customers
★ "Live Chat" Agent - How Would You Respond
★ Responding to Negative Reviews
★ Do's and Don'ts in Customer Service
★ Difficult Customer Service Concept Web
★ Qualities of Excellent Customer Service Web
★ Filter Your Mouth - Words Matter!
★ Handling "Unexpected" Conflicts
★ Delivering Great Customer Service Scenario
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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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This resource is also included in the following discounted Bundles:
- Customer Service/Career Readiness Mega Bundle
- Social Emotional Learning Activity Worksheets Mega Bundle
- SEL Mega Bundle
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Other CUSTOMER SERVICE resources you might be interested in:
- Customer Service/Career Readiness Mega Bundle
- Customer Service Lesson and PowerPoint Packet
- Customer Service Scenario Task Cards and Worksheets
- Customer Service Writing/Discussion Questions
- Customer Service Interview Questions Task Cards and Worksheets
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Explore similar Social-Emotional Learning Worksheets and Key Packets:
❤️ SEL Activity Worksheets Mega Bundle
❤️ Anger Management
❤️ Anxiety
❤️ Bullying
❤️ Conflict Resolution
❤️ Customer Service
❤️ Disagreements, Negotiation, Compromise
❤️ Effective Communication
❤️ Empathy
❤️ Financial Literacy | Responsibility
❤️ Growth Mindset
❤️ Leadership
❤️ Moral and Ethical Dilemmas
❤️ Organizational Skills
❤️ Peer Pressure
❤️ Procrastination
❤️ Reframing Negative Thoughts
❤️ Relationships
❤️ Resilience
❤️ Risky Behaviors
❤️ Self-Advocacy
❤️ Self-Awareness
❤️ Self-Care
❤️ Self-Control
❤️ Social Awareness
❤️ Social Boundaries and Personal Space
❤️ Stress Management
❤️ Time Management
❤️ Toxic Behaviors
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Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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