This is a Google Slides™ product!

It is a lesson that contains that following topics: 

• Bellringer
• Brainstorm Emotional Situations (not a moment to gossip about everyone and everything that is frustrating - general situations)
• Safeguards (vent but don't send, let time pass then answer, have a trusted advisor help you word your response)
• Purpose & Kindness (encouraging comments mixed with direct ones with two different email examples)
• Important Things to Remember (remember your place either in authority or under it and the impact of your words, words have power and can never be taken back, cautions in choosing your words, be careful not to make endless excuses)
• Practice (1 example, 2 practice opportunities, word choice and tone)
• Closure (mind map to recall details)

This is the fourth lesson of a five part bundle on writing professional emails. The entire package is listed below: 

1. Lesson 1: Introduction to Emails
2. Lesson 2: Parts of an Email
3. Lesson 3: Clear & Polite Emails
4. Lesson 4: Emotions vs Emails (Writing responses to frustrating emails)
5. Lesson 5: Producing and Reflecting upon Final Emails