12th Grade Career and Technical Education Lesson (by date, latest first)

As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.

Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.

By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:

1. Deepen Understanding of Physiology and Medical Conditions:
   Students will gain a deeper understanding of the underlying physiological mechanisms of conditions like diabetes by examining how medical alert dogs are trained to detect specific changes. This lesson offers real-world skills.
2. Investigate Assistive Technologies:
   Discussing medical alert dogs as an assistive technology will encourage students to explore other innovative solutions designed to support individuals with medical needs, fostering a spirit of creativity and problem-solving.
3. Analyze the Holistic Impact on Quality of Life:
   Examining the partnership between medical alert dogs and their human companions will highlight the importance of considering the social, emotional, and psychological aspects of living with a chronic condition, promoting a patient-centered approach to healthcare.
4. Explore Ethical Considerations:
   The training and deployment of medical alert dogs will introduce students to the ethical considerations surrounding animal-assisted interventions, encouraging critical thinking and responsible decision-making.
5. Encourage Interdisciplinary Collaboration:
   Showcasing the collaborative efforts between healthcare professionals, animal trainers, and researchers in the development of medical alert dog programs will inspire students to embrace the value of teamwork and communication across different fields.

Components:

• Short Story: A captivating narrative about a medical alert dog.
• Comprehension Questions: To assess understanding and promote discussion.
• Answers: Answer key included for quick assessment.
• Lesson Plan: Detailed step-by-step instructions for teachers, providing everything you need for a seamless lesson.

This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!

By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Scrub Squad

Engage your high school anatomy students with this comprehensive and accessible Cardiovascular System complete unit! This no-prep resource provides everything you need to teach the essential components of the cardiovascular system, including detailed content, interactive activities, and a unit test assessment.

What’s Included:

• Descriptive Passages: Clear, student-friendly explanations of the heart, blood vessels, blood, and the circulatory process.
• Comprehension Questions: Scaffolded questions for each passage to ensure understanding and retention. Answer key included.
• Interactive Activities: Students will chunk information by focusing on one part of the system at a time and complete meaningful tasks to enhance retention.
• Teacher and Student Directions: Streamlined instructions to support independent work or guided lessons.
• 10 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.
• Cardiovascular System Notebook: Students will create a comprehensive notebook compiling vocabulary, answers, and diagrams—perfect for studying and future reference.
• Unit Exam & Answer Keys: Includes a final assessment to evaluate students’ understanding of the cardiovascular system, along with answer keys for all activities and questions.

Key Features:

• Designed for high school anatomy, health science, or biology classes.
• Perfect for block or scaffolded instruction—students learn each part of the system in manageable chunks.
• Encourages critical thinking and reinforces learning through targeted questions and assessments.

By the end of this lesson, students will have a clear understanding of how the cardiovascular system functions, the roles of its major components, and why it’s critical to human health. This resource is ready to print, teach, and inspire!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Scrub Squad

Proper PPE Usage
Transform your health science classroom with "Glove-Guardians: Empowering Students Through Proper PPE Usage." This engaging activity frames the importance of PPE through the lens of being 'Glove-Guardians,' enabling students to take ownership of their role in safeguarding the health and well-being of themselves, their colleagues, and their patients.
When students understand the critical benefits of proper PPE usage—such as reducing the risk of exposure to infectious diseases, protecting vulnerable populations, and maintaining a safe work environment—they become motivated to champion these practices. They see themselves as the guardians of gloves, masks, gowns, and other vital protective equipment.
What's Included:

• Detailed Step-by-Step Instructions for Degloving: Clear and concise guidelines to ensure students perform the degloving technique without contaminating themselves or their surroundings.
• Guidance for Setting Up Stations: Expert tips on organizing and preparing the classroom stations for the degloving activity, ensuring a smooth and efficient execution.
• Comprehensive Lesson Plan: A structured lesson plan that outlines objectives, materials needed, instructional procedures, assessment methods, and reflection notes, making lesson delivery seamless and effective.

This resource is ideal for health science classes, including nursing, CNA, and other related fields. It is perfect for high school grades 9-12 and aligns with the principles of health science and health science theory.
Key Features:

• Engaging Activity: This fun and engaging resource provides hands-on practice that empowers students with real-world skills.
• Everything You Need: This printable package is ready to use, with no-prep required, making it a time-saving solution for busy educators.
• Student Instructions Included: Clear instructions ensure students understand their roles and responsibilities, enhancing their learning experience.
• Answer Key Included: Facilitates assessment and provides quick feedback for teachers.

By embracing this sense of responsibility and stewardship, students will inspire a culture of safety and infection prevention within your healthcare program. They'll be more likely to consistently and correctly use PPE and encourage their peers to do the same.
Your students will love becoming advocates for proper PPE training, ensuring that everyone on the team is equipped with the knowledge and skills to protect themselves and others. Join us in this educational adventure, and empower your students as Glove-Guardians!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing / CNA Medical Abbreviations, 3 stations Printable

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

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SCRUB SQUAD

Engage your students in a meaningful exploration of health equity through the powerful words of Martin Luther King Jr. This 2-day project invites students to analyze selected quotes from MLK Jr. and connect them to current health issues, promoting critical thinking and social awareness.

Project Overview:

• Day 1: Students will work in small groups to research a specific quote by Martin Luther King Jr. Each group will discuss the meaning of their assigned quote and investigate a related health issue, gathering statistics and potential solutions.
• Day 2: Students will create a visually appealing poster or infographic that highlights their quote, explains its relevance to the health issue, and presents key findings and calls to action. Groups will then present their projects to the class, fostering discussion and critical engagement.

Key Features:

• Collaborative Learning: Promotes teamwork and communication skills as students work together.
• Critical Thinking: Encourages students to connect historical perspectives with contemporary health issues.
• Creativity: Students express their understanding through artistic design and presentation.

This project is designed to inspire students to advocate for health equity and understand the importance of social justice in health care. Perfect for classroom settings, it integrates research, creativity, and presentation skills in an engaging way!

If you enjoyed this activity, explore the fun options below!

CTE Health Science 2-Day Project U.S. Presidents' Research and Infographic HS

2 Day Health Science Lesson Plan on Cultural Sensitivity & Patient Care

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Scrub Squad

Are you looking for a dynamic and engaging way to teach your students about the cranial nerves? Introducing "Wired for Action: Understanding the Role of Cranial Nerves," an interactive project designed to enhance students’ understanding of the twelve cranial nerves through real-life scenarios.
In this fun and engaging project, students will work collaboratively in small groups to analyze a series of scenarios that illustrate the functions of each cranial nerve. They will identify which nerve is involved, discuss its role in the human body, and connect anatomical knowledge with practical applications. This hands-on practice not only reinforces critical thinking and problem-solving skills but also fosters teamwork and communication among students.
What’s Included in the Resource: Understanding Cranial Nerves

• Overview of all 12 cranial nerves: Comprehensive details for students to explore.
• Instructions for drawing nerves memory aid: A creative way to help students remember cranial nerve functions.
• Real Life Case Studies: Engaging scenarios that bring the material to life.
• Answer key for Case Studies: Facilitates your teaching process and provides quick grading solutions.
• Structured lesson plan for teaching: This resource is no-prep, print and go, and includes everything you need to deliver an effective lesson.

This project is ideal for health science classes, including Anatomy and Physiology, Biology, Health Science, or Neuroscience. It is perfect for high school grades 9-12 and aligns with the principles of health science and health science theory.
By the end of the project, students will not only deepen their understanding of cranial nerves but also appreciate their significance in clinical settings, preparing them for future studies in nursing, CNA, or related fields. With step-by-step instructions for teachers and student instructions included, this resource is time-saving and ready to use.
Give your students the opportunity to explore the fascinating world of cranial nerves while developing essential skills for their academic journey. Join us in this educational adventure, and watch your students thrive! Trust us, your students will love this engaging activity!

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

CTE Health Science / Nursing / Biology Identify 12 Common Health Conditions

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Scrub Squad

Are you ready to inject some festive fun into your health science curriculum? Introducing our engaging activity, The Mystery of the Sickly Elves! This printable and ready-to-use package is designed to captivate your students while teaching them about influenza and its treatment. Perfect for high school grades 9-12, this lesson is ideal for health science educators looking to provide their students with real-world skills in nursing and CNA.

Product Highlights:

• Engaging Activity: Students will step into the shoes of medical detectives as they investigate the mysterious illness affecting Santa's elves. They'll analyze symptoms, test results, and work collaboratively to diagnose and propose treatment plans.
• Hands-On Practice: Diagnosing, Reading Labs, and treating. This fun and engaging experience encourages critical thinking and teamwork, allowing students to debate and theorize as they uncover the case.
• Comprehensive Materials: The package includes everything you need—detailed case files, a structured lab report template, and step-by-step instructions for teachers, making it a no-prep solution that's print and go!
• Student Instructions Included: Clear guidelines for students ensure they understand their roles in the investigation and presentation.
• Time Saving: With all materials provided, you can focus on teaching while saving valuable prep time.
• Answer Key Included: For easy grading, a comprehensive answer key supports your assessment needs.

By the end of this engaging activity, your students will gain a solid understanding of health science theory, treatment options, and the importance of vaccination. They’ll leave feeling like total medical masterminds, and who knows, maybe even inspired to pursue careers in the medical field!

Bring a little holiday cheer and detective work to your classroom with The Mystery of the Sickly Elves. Your students will love this unique and interactive approach to learning about health science!

If you enjoyed this activity, explore the fun options below!

CTE Health Science Understanding Healthcare Systems Worksheets & Scenarios

CTE Health Science 2 Day Patient Intake / Consent / HIPAA / Triage Simulation

Professionalism in Healthcare Preparing CNAs, PCTs & Allied Health for Clinicals

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Scrub Squad

Celebrate the holiday season while teaching important health science concepts with this festive, comprehensive lesson plan on diabetes management! In this engaging lesson, students will learn about the symptoms of diabetes, insulin dosing, and healthy lifestyle choices—all with a Christmas twist. Through a holiday-themed scenario, students will practice calculating insulin doses based on blood sugar levels. They will also gain an understanding of how to manage diabetes and make healthy food choices during the holidays.

Included in this Resource:

• Lesson Plan: A structured guide for teaching diabetes management, focusing on practical insulin dosing, blood sugar control, and healthy eating.
• Student Activity: A set of 3 Christmas-themed math problems where students calculate insulin doses based on blood sugar levels. The problems incorporate real-world applications of carbohydrate counting and blood sugar correction factors.
• Follow-Up Questions: Reinforcing concepts such as the symptoms of diabetes, A1C interpretation, and healthy snack suggestions for the holidays.
• Answer Key: Solutions for all math problems and follow-up questions, making it easy for teachers to assess student understanding and promote discussion.
• Bonus Holiday Activity: Students will write a letter from Santa, sharing healthy snack ideas for Christmas that are diabetes-friendly.
• 16 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.

Objectives:

• Understand the symptoms of diabetes and its management, especially during the holiday season.
• Learn how to calculate insulin doses using carbohydrate ratios and correction factors.
• Apply math skills in real-world medical scenarios.
• Develop awareness of healthy holiday snacks and lifestyle habits for managing diabetes.

Perfect for:

• Health Science teachers looking for a fun, holiday-themed way to teach diabetes management.
• Students interested in healthcare careers or understanding the math behind insulin dosing.
• Classroom activities that combine biology, math, and practical healthcare knowledge, all wrapped in a Christmas bow!

This resource offers a festive, engaging approach to teaching diabetes management and insulin dosing. Help your students enjoy the Christmas season while learning valuable skills for managing diabetes and making healthy food choices. It's the perfect holiday lesson to spread both knowledge and cheer!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.

Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.

By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:

1. Deepen Understanding of Physiology and Medical Conditions:
   Students will gain a deeper understanding of the underlying physiological mechanisms of conditions like diabetes by examining how medical alert dogs are trained to detect specific changes. This lesson offers real-world skills.
2. Investigate Assistive Technologies:
   Discussing medical alert dogs as an assistive technology will encourage students to explore other innovative solutions designed to support individuals with medical needs, fostering a spirit of creativity and problem-solving.
3. Analyze the Holistic Impact on Quality of Life:
   Examining the partnership between medical alert dogs and their human companions will highlight the importance of considering the social, emotional, and psychological aspects of living with a chronic condition, promoting a patient-centered approach to healthcare.
4. Explore Ethical Considerations:
   The training and deployment of medical alert dogs will introduce students to the ethical considerations surrounding animal-assisted interventions, encouraging critical thinking and responsible decision-making.
5. Encourage Interdisciplinary Collaboration:
   Showcasing the collaborative efforts between healthcare professionals, animal trainers, and researchers in the development of medical alert dog programs will inspire students to embrace the value of teamwork and communication across different fields.

Components:

• Short Story: A captivating narrative about a medical alert dog.
• Comprehension Questions: To assess understanding and promote discussion.
• Answers: Answer key included for quick assessment.
• Lesson Plan: Detailed step-by-step instructions for teachers, providing everything you need for a seamless lesson.

This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!

By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

Are you looking for a dynamic and engaging way to teach your students about the cranial nerves? Introducing "Wired for Action: Understanding the Role of Cranial Nerves," an interactive project designed to enhance students’ understanding of the twelve cranial nerves through real-life scenarios.
In this fun and engaging project, students will work collaboratively in small groups to analyze a series of scenarios that illustrate the functions of each cranial nerve. They will identify which nerve is involved, discuss its role in the human body, and connect anatomical knowledge with practical applications. This hands-on practice not only reinforces critical thinking and problem-solving skills but also fosters teamwork and communication among students.
What’s Included in the Resource: Understanding Cranial Nerves

• Overview of all 12 cranial nerves: Comprehensive details for students to explore.
• Instructions for drawing nerves memory aid: A creative way to help students remember cranial nerve functions.
• Real Life Case Studies: Engaging scenarios that bring the material to life.
• Answer key for Case Studies: Facilitates your teaching process and provides quick grading solutions.
• Structured lesson plan for teaching: This resource is no-prep, print and go, and includes everything you need to deliver an effective lesson.

This project is ideal for health science classes, including Anatomy and Physiology, Biology, Health Science, or Neuroscience. It is perfect for high school grades 9-12 and aligns with the principles of health science and health science theory.
By the end of the project, students will not only deepen their understanding of cranial nerves but also appreciate their significance in clinical settings, preparing them for future studies in nursing, CNA, or related fields. With step-by-step instructions for teachers and student instructions included, this resource is time-saving and ready to use.
Give your students the opportunity to explore the fascinating world of cranial nerves while developing essential skills for their academic journey. Join us in this educational adventure, and watch your students thrive! Trust us, your students will love this engaging activity!

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

CTE Health Science / Nursing / Biology Identify 12 Common Health Conditions

Follow me for more engaging lessons!

Scrub Squad

Engage your students in a meaningful exploration of health equity through the powerful words of Martin Luther King Jr. This 2-day project invites students to analyze selected quotes from MLK Jr. and connect them to current health issues, promoting critical thinking and social awareness.

Project Overview:

• Day 1: Students will work in small groups to research a specific quote by Martin Luther King Jr. Each group will discuss the meaning of their assigned quote and investigate a related health issue, gathering statistics and potential solutions.
• Day 2: Students will create a visually appealing poster or infographic that highlights their quote, explains its relevance to the health issue, and presents key findings and calls to action. Groups will then present their projects to the class, fostering discussion and critical engagement.

Key Features:

• Collaborative Learning: Promotes teamwork and communication skills as students work together.
• Critical Thinking: Encourages students to connect historical perspectives with contemporary health issues.
• Creativity: Students express their understanding through artistic design and presentation.

This project is designed to inspire students to advocate for health equity and understand the importance of social justice in health care. Perfect for classroom settings, it integrates research, creativity, and presentation skills in an engaging way!

If you enjoyed this activity, explore the fun options below!

CTE Health Science 2-Day Project U.S. Presidents' Research and Infographic HS

2 Day Health Science Lesson Plan on Cultural Sensitivity & Patient Care

Follow me for more engaging lessons!

Scrub Squad

Engage your high school anatomy students with this comprehensive and accessible Cardiovascular System complete unit! This no-prep resource provides everything you need to teach the essential components of the cardiovascular system, including detailed content, interactive activities, and a unit test assessment.

What’s Included:

• Descriptive Passages: Clear, student-friendly explanations of the heart, blood vessels, blood, and the circulatory process.
• Comprehension Questions: Scaffolded questions for each passage to ensure understanding and retention. Answer key included.
• Interactive Activities: Students will chunk information by focusing on one part of the system at a time and complete meaningful tasks to enhance retention.
• Teacher and Student Directions: Streamlined instructions to support independent work or guided lessons.
• 10 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.
• Cardiovascular System Notebook: Students will create a comprehensive notebook compiling vocabulary, answers, and diagrams—perfect for studying and future reference.
• Unit Exam & Answer Keys: Includes a final assessment to evaluate students’ understanding of the cardiovascular system, along with answer keys for all activities and questions.

Key Features:

• Designed for high school anatomy, health science, or biology classes.
• Perfect for block or scaffolded instruction—students learn each part of the system in manageable chunks.
• Encourages critical thinking and reinforces learning through targeted questions and assessments.

By the end of this lesson, students will have a clear understanding of how the cardiovascular system functions, the roles of its major components, and why it’s critical to human health. This resource is ready to print, teach, and inspire!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

Proper PPE Usage
Transform your health science classroom with "Glove-Guardians: Empowering Students Through Proper PPE Usage." This engaging activity frames the importance of PPE through the lens of being 'Glove-Guardians,' enabling students to take ownership of their role in safeguarding the health and well-being of themselves, their colleagues, and their patients.
When students understand the critical benefits of proper PPE usage—such as reducing the risk of exposure to infectious diseases, protecting vulnerable populations, and maintaining a safe work environment—they become motivated to champion these practices. They see themselves as the guardians of gloves, masks, gowns, and other vital protective equipment.
What's Included:

• Detailed Step-by-Step Instructions for Degloving: Clear and concise guidelines to ensure students perform the degloving technique without contaminating themselves or their surroundings.
• Guidance for Setting Up Stations: Expert tips on organizing and preparing the classroom stations for the degloving activity, ensuring a smooth and efficient execution.
• Comprehensive Lesson Plan: A structured lesson plan that outlines objectives, materials needed, instructional procedures, assessment methods, and reflection notes, making lesson delivery seamless and effective.

This resource is ideal for health science classes, including nursing, CNA, and other related fields. It is perfect for high school grades 9-12 and aligns with the principles of health science and health science theory.
Key Features:

• Engaging Activity: This fun and engaging resource provides hands-on practice that empowers students with real-world skills.
• Everything You Need: This printable package is ready to use, with no-prep required, making it a time-saving solution for busy educators.
• Student Instructions Included: Clear instructions ensure students understand their roles and responsibilities, enhancing their learning experience.
• Answer Key Included: Facilitates assessment and provides quick feedback for teachers.

By embracing this sense of responsibility and stewardship, students will inspire a culture of safety and infection prevention within your healthcare program. They'll be more likely to consistently and correctly use PPE and encourage their peers to do the same.
Your students will love becoming advocates for proper PPE training, ensuring that everyone on the team is equipped with the knowledge and skills to protect themselves and others. Join us in this educational adventure, and empower your students as Glove-Guardians!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing / CNA Medical Abbreviations, 3 stations Printable

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Follow me for more engaging lessons!

SCRUB SQUAD

Are you ready to inject some festive fun into your health science curriculum? Introducing our engaging activity, The Mystery of the Sickly Elves! This printable and ready-to-use package is designed to captivate your students while teaching them about influenza and its treatment. Perfect for high school grades 9-12, this lesson is ideal for health science educators looking to provide their students with real-world skills in nursing and CNA.

Product Highlights:

• Engaging Activity: Students will step into the shoes of medical detectives as they investigate the mysterious illness affecting Santa's elves. They'll analyze symptoms, test results, and work collaboratively to diagnose and propose treatment plans.
• Hands-On Practice: Diagnosing, Reading Labs, and treating. This fun and engaging experience encourages critical thinking and teamwork, allowing students to debate and theorize as they uncover the case.
• Comprehensive Materials: The package includes everything you need—detailed case files, a structured lab report template, and step-by-step instructions for teachers, making it a no-prep solution that's print and go!
• Student Instructions Included: Clear guidelines for students ensure they understand their roles in the investigation and presentation.
• Time Saving: With all materials provided, you can focus on teaching while saving valuable prep time.
• Answer Key Included: For easy grading, a comprehensive answer key supports your assessment needs.

By the end of this engaging activity, your students will gain a solid understanding of health science theory, treatment options, and the importance of vaccination. They’ll leave feeling like total medical masterminds, and who knows, maybe even inspired to pursue careers in the medical field!

Bring a little holiday cheer and detective work to your classroom with The Mystery of the Sickly Elves. Your students will love this unique and interactive approach to learning about health science!

Celebrate the holiday season while teaching important health science concepts with this festive, comprehensive lesson plan on diabetes management! In this engaging lesson, students will learn about the symptoms of diabetes, insulin dosing, and healthy lifestyle choices—all with a Christmas twist. Through a holiday-themed scenario, students will practice calculating insulin doses based on blood sugar levels. They will also gain an understanding of how to manage diabetes and make healthy food choices during the holidays.

Included in this Resource:

• Lesson Plan: A structured guide for teaching diabetes management, focusing on practical insulin dosing, blood sugar control, and healthy eating.
• Student Activity: A set of 3 Christmas-themed math problems where students calculate insulin doses based on blood sugar levels. The problems incorporate real-world applications of carbohydrate counting and blood sugar correction factors.
• Follow-Up Questions: Reinforcing concepts such as the symptoms of diabetes, A1C interpretation, and healthy snack suggestions for the holidays.
• Answer Key: Solutions for all math problems and follow-up questions, making it easy for teachers to assess student understanding and promote discussion.
• Bonus Holiday Activity: Students will write a letter from Santa, sharing healthy snack ideas for Christmas that are diabetes-friendly.
• 16 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.

Objectives:

• Understand the symptoms of diabetes and its management, especially during the holiday season.
• Learn how to calculate insulin doses using carbohydrate ratios and correction factors.
• Apply math skills in real-world medical scenarios.
• Develop awareness of healthy holiday snacks and lifestyle habits for managing diabetes.

Perfect for:

• Health Science teachers looking for a fun, holiday-themed way to teach diabetes management.
• Students interested in healthcare careers or understanding the math behind insulin dosing.
• Classroom activities that combine biology, math, and practical healthcare knowledge, all wrapped in a Christmas bow!

This resource offers a festive, engaging approach to teaching diabetes management and insulin dosing. Help your students enjoy the Christmas season while learning valuable skills for managing diabetes and making healthy food choices. It's the perfect holiday lesson to spread both knowledge and cheer!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

This Life Skills lesson is expertly crafted for older special education students with special needs who are preparing to enter the workforce. It dives into three common job shifts—Day Shift, Afternoon Shift, and Night Shifts—and examines the pros and cons of each, such as work-life balance, time off, and accessibility. Packed with practical examples, reflective questions, and real-world scenarios, students will explore their personal preferences for occupations and workplace environments. This occupation lesson provides essential vocational training, offering tools and guidance to help students build confidence, enhance career readiness, and make informed decisions as they step into employment opportunities. Perfect for teachers looking for engaging resources in special education career planning and job readiness skills.

The resource includes 28 slides designed to help students understand the differences between Day Shift, Afternoon Shift, and Night Shift. It features 18 multiple-choice prompts and 12 fill-in-the-blank exercises that reinforce key concepts. Additionally, 11 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options. An 8-page worksheet is included for assessment or Homework

Connect fact based, real life writing to process/patterned writing by having students "Write an Award Winning Business Letter". The 16 slide presentation includes: Parts of a business letter: date, inside address, greeting/salutation, body, closing, signature line Examples of 6 parts Checklist Extra resources Easy to follow and can be used with individuals,small or whole groups. Easily guides students through the process of writing business letters. Be sure to send letters once they are finished!

Engage students in the college readiness selection process with this interactive, small/whole group lesson plan to help uncover what type of college is best--small or large.

8 slides include:

Differences between small & large colleges

Characteristics of each

online video links of students

college selection resources by professionals & students

College research project to present information discovered

A fun learning experience for students who need to think about college and narrow their choices. Also, works for parents who need to compare/contrast colleges. Great for individual/group activities, Parent/Student College Night activity, homeschool, etc....

Meets Common Core State Guidelines for ELA/College Readiness.

Use with FREE "Choosing a College Major" at https://www.TeachShare.com/Product/Choosing-a-Major-First-Year-College-Skills-122877

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

*******************************

▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

*******************************

▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

*******************************

This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

*******************************

This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Includes 11 different items, from task cards to worksheets, crossword puzzles, and order of draw cheat sheets. 11 items for a great discounted price!