12th Grade Career and Technical Education Lesson

This Life Skills lesson is expertly crafted for older special education students with special needs who are preparing to enter the workforce. It dives into three common job shifts—Day Shift, Afternoon Shift, and Night Shifts—and examines the pros and cons of each, such as work-life balance, time off, and accessibility. Packed with practical examples, reflective questions, and real-world scenarios, students will explore their personal preferences for occupations and workplace environments. This occupation lesson provides essential vocational training, offering tools and guidance to help students build confidence, enhance career readiness, and make informed decisions as they step into employment opportunities. Perfect for teachers looking for engaging resources in special education career planning and job readiness skills.

The resource includes 28 slides designed to help students understand the differences between Day Shift, Afternoon Shift, and Night Shift. It features 18 multiple-choice prompts and 12 fill-in-the-blank exercises that reinforce key concepts. Additionally, 11 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options. An 8-page worksheet is included for assessment or Homework

Celebrate the holiday season while teaching important health science concepts with this festive, comprehensive lesson plan on diabetes management! In this engaging lesson, students will learn about the symptoms of diabetes, insulin dosing, and healthy lifestyle choices—all with a Christmas twist. Through a holiday-themed scenario, students will practice calculating insulin doses based on blood sugar levels. They will also gain an understanding of how to manage diabetes and make healthy food choices during the holidays.

Included in this Resource:

• Lesson Plan: A structured guide for teaching diabetes management, focusing on practical insulin dosing, blood sugar control, and healthy eating.
• Student Activity: A set of 3 Christmas-themed math problems where students calculate insulin doses based on blood sugar levels. The problems incorporate real-world applications of carbohydrate counting and blood sugar correction factors.
• Follow-Up Questions: Reinforcing concepts such as the symptoms of diabetes, A1C interpretation, and healthy snack suggestions for the holidays.
• Answer Key: Solutions for all math problems and follow-up questions, making it easy for teachers to assess student understanding and promote discussion.
• Bonus Holiday Activity: Students will write a letter from Santa, sharing healthy snack ideas for Christmas that are diabetes-friendly.
• 16 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.

Objectives:

• Understand the symptoms of diabetes and its management, especially during the holiday season.
• Learn how to calculate insulin doses using carbohydrate ratios and correction factors.
• Apply math skills in real-world medical scenarios.
• Develop awareness of healthy holiday snacks and lifestyle habits for managing diabetes.

Perfect for:

• Health Science teachers looking for a fun, holiday-themed way to teach diabetes management.
• Students interested in healthcare careers or understanding the math behind insulin dosing.
• Classroom activities that combine biology, math, and practical healthcare knowledge, all wrapped in a Christmas bow!

This resource offers a festive, engaging approach to teaching diabetes management and insulin dosing. Help your students enjoy the Christmas season while learning valuable skills for managing diabetes and making healthy food choices. It's the perfect holiday lesson to spread both knowledge and cheer!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Connect fact based, real life writing to process/patterned writing by having students "Write an Award Winning Business Letter". The 16 slide presentation includes: Parts of a business letter: date, inside address, greeting/salutation, body, closing, signature line Examples of 6 parts Checklist Extra resources Easy to follow and can be used with individuals,small or whole groups. Easily guides students through the process of writing business letters. Be sure to send letters once they are finished!

Use this back to school editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun back to school themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

⭐AVID Back to School Bundle!⭐

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students fill out an interest survey
• Students read about passive, assertive, and aggressive voices and how they are used in writing on a Google Form and then answer the questions in the Google form
• Students respond to one of the listed prompts in a journal, piece of paper or Google Doc following the given requirements.
• Students choose a college in their state (that they haven't researched or toured before) and take a virtual tour at Campus Tours. Then they fill out the Campus Tour Reflection provided.
• Students choose the core class that they feel will be the biggest challenge for them this school year. Then they write a letter to that teacher using the provided requirements and directions.

Inquiry

• Students go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using the linked Costa's House.
• Students choose a career they are interested in learning more about. They visit the provided website link to conduct research. Then they create a Google Slides presentation using the provided slideshow requirements.
• Students watch the provided TED Talk. In Canva, they create 3 motivational posters that promote a growth mindset following the requirements.
• Students use the provided requirements for creating a google forms quiz to create a 10-question quiz over notes they have taken recently in a core class.
• Students research online to find what quote best represents their goals and aspirations for the school year. They will follow the directions and complete the highlighted sections of the Google Doc provided.

Collaboration

• Students answer the interview questions on a linked partner interview form. Then they get with a partner (someone they don't know well) and interview their partner and compare responses.
• Students use the template provided to create a podcast script with a partner that teaches other students about what AVID is and encourages them to join.
• Students create an "All About Me" digital collage by following the directions in the slides and using the example provided. Then share their design with an AVID classmate and explain why they picked each image.
• Students complete a selfie partner scavenger hunt with a partner around the school.
• Students open the linked Summer Break Bingo template and type in different activities they did over the summer. Then they find classmates who did the same activities and add their names to the bingo card.

Organization

• Students print out their school map and use a highlighter to draw a route to all their classes and follow the directions to label their maps.
• Students complete "week 1" of the linked binder check log and answer the reflection questions.
• Students clean up and organize their Google Drive or another cloud storage. They will create folders for each subject and ensure all documents are appropriately filed and take before and after pictures or screenshots.
• Students follow the provided requirements to create an hourly schedule with the linked template.
• Students find a graphic organizer online for each of their classes OR create their own and take pictures. They will follow the provided directions and requirements.

Reading

• Students research information about the AVID system through the provided linked websites and Google Slides. Then they complete the digital linked Frayer Model by following the provided directions.
• Students complete the linked digital SAT Vocabulary Chart by following the provided directions.
• Students read the provided linked article and take digital focused notes.
• Students read a book of their choice for 30 minutes. Then they complete a DIgital One Pager template over what they read by following the requirements.
• Students choose 20 recent vocabulary words learned from any core content area. Then create a digital crossword puzzle through the provided website.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

General Version

Fall

End of Year

More AVID back to school resources...

Drawing Challenge

30 Second Speeches

26 Resources. Great for phlebotomy test prep!

The Big Game - Sunday Bowl College Research and One-Pager: Empower your students to explore the academic journey of their favorite football player, enhancing critical research skills and fostering a deeper connection to the game! This resource includes clear directions, a curated list of reputable college research websites, and a one-pager template with step-by-step instructions.

✨AVID Growing Bundle✨

What's Included:

• Directions page
• Website list for college research
• One-pager with instructions
• Blank one-pager template

Directions:

• Students select a player from one of the two teams in this year’s game and create a one-pager college research report on the college their selected player attended.
• Everybody will do a different player, but they might research the same college if two players attended the same one.
• Students will use the one-pager instructions page for paper set up and use the blank page to add their information.

More College Research Resources:

Turkey in Disguise Career Research Project

Reindeer in Disguise College Research

AVID Resources

Writing Resources

Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.

What's Included:

• 17 Editable Canva Presentation Slides: A fully customizable presentation that covers inventions of the Industrial Evolution that changed fashion. Tailor it to suit your teaching style and your students' needs. (This presentation can be downloaded as a PowerPoint once you open the Canva Link; as a download option.)
• 2 pages of a Student Notehelper: A ready-to-print and editable notehelper designed to complement the presentation, helping students follow along and retain essential information.

This presentation covers:

• Inventions of the Industrial Revolution
• Flying Shuttle
• Spinning Jenny
• Power Loom
• Sewing Machine
• Paper Pattern

Suggested Timeline:

• Day class day with a 50 min class period

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Proper PPE Usage
Transform your health science classroom with "Glove-Guardians: Empowering Students Through Proper PPE Usage." This engaging activity frames the importance of PPE through the lens of being 'Glove-Guardians,' enabling students to take ownership of their role in safeguarding the health and well-being of themselves, their colleagues, and their patients.
When students understand the critical benefits of proper PPE usage—such as reducing the risk of exposure to infectious diseases, protecting vulnerable populations, and maintaining a safe work environment—they become motivated to champion these practices. They see themselves as the guardians of gloves, masks, gowns, and other vital protective equipment.
What's Included:

• Detailed Step-by-Step Instructions for Degloving: Clear and concise guidelines to ensure students perform the degloving technique without contaminating themselves or their surroundings.
• Guidance for Setting Up Stations: Expert tips on organizing and preparing the classroom stations for the degloving activity, ensuring a smooth and efficient execution.
• Comprehensive Lesson Plan: A structured lesson plan that outlines objectives, materials needed, instructional procedures, assessment methods, and reflection notes, making lesson delivery seamless and effective.

This resource is ideal for health science classes, including nursing, CNA, and other related fields. It is perfect for high school grades 9-12 and aligns with the principles of health science and health science theory.
Key Features:

• Engaging Activity: This fun and engaging resource provides hands-on practice that empowers students with real-world skills.
• Everything You Need: This printable package is ready to use, with no-prep required, making it a time-saving solution for busy educators.
• Student Instructions Included: Clear instructions ensure students understand their roles and responsibilities, enhancing their learning experience.
• Answer Key Included: Facilitates assessment and provides quick feedback for teachers.

By embracing this sense of responsibility and stewardship, students will inspire a culture of safety and infection prevention within your healthcare program. They'll be more likely to consistently and correctly use PPE and encourage their peers to do the same.
Your students will love becoming advocates for proper PPE training, ensuring that everyone on the team is equipped with the knowledge and skills to protect themselves and others. Join us in this educational adventure, and empower your students as Glove-Guardians!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing / CNA Medical Abbreviations, 3 stations Printable

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

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SCRUB SQUAD

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

*******************************

▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

*******************************

▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Engage students in the college readiness selection process with this interactive, small/whole group lesson plan to help uncover what type of college is best--small or large.

8 slides include:

Differences between small & large colleges

Characteristics of each

online video links of students

college selection resources by professionals & students

College research project to present information discovered

A fun learning experience for students who need to think about college and narrow their choices. Also, works for parents who need to compare/contrast colleges. Great for individual/group activities, Parent/Student College Night activity, homeschool, etc....

Meets Common Core State Guidelines for ELA/College Readiness.

Use with FREE "Choosing a College Major" at https://www.TeachShare.com/Product/Choosing-a-Major-First-Year-College-Skills-122877

Do you want to give your students real-world, valuable knowledge that will help them prepare for future high school job interviews? Help AVID students stand out in their high school job intereviews with these Common High School Job Interview Tips and Mock Question slides!

What's Included:

• 21 Interview tips - before the interview l beginning the interview l during the interview l ending the interview l following up
• 2 editable slides for you to add your own advice/experiences
• 14 mock question / answer slides

Uses:

• AVID
• Counseling
• Life Skills
• College and Career Readiness
• Practicing Note Taking
• Framework Friday
• Mock Interview Practice

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool.

A mega bundle of resources. 56 items for a special price!! For a LIMITED time! There are so many great resources for Phlebotomy, Patient care tech, and CCMA!

AVID College Debate Activity - Speed Philosophical Chairs for Team Building: Use this college-themed AVID speed philosophical chairs icebreaker activity to promote debate through dialogue and public speaking in your classroom as well as get students in the college spirit! Students will not only learn what speed philosophical chairs is but they will enjoy some exciting dialogue through 20 fun debate topics.

For example, students will choose to agree or disagree with the statement, "College should be free."

⭐AVID BUNDLE⭐

⭐Public Speaking Bundle⭐

⭐Speed Philosophical Chairs Bundle⭐

⭐College & Career Bundle⭐

Directions:

1. A central statement will be announced to the class and you will define the two sides of the debate (Agree/Disagree).
2. Students move to the side of the room that they intend to defend.
3. An embedded timer will be set for 5 minutes, and the debate will start between the two groups.
4. Students attempt to keep contributions to less than 30 seconds each.
5. A new prompt is displayed and we start another round of quick debates.

What's Included:

• A teaching slide for "the why" of speed philosophical chairs
• A slide that includes the rules of engagement for students
• A slide for the steps of this speed philosophical chairs activity
• 20-speed philosophical chairs college-themed debate statements
• A 5-minute silent timer embedded in each slide

*These resources are available for Outschool teachers to purchase without the need for extra licenses.

Check out other AVID resources HERE!

Check out more Speed Philosophical Chairs resources HERE!

Check out more Public Speaking resources HERE!

Check out more Collaboration resources HERE!

Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.

What's Included:

• 21 Editable Canva Presentation Slides: A fully customizable presentation that covers fashion fashion terms as well as explaining the fashion cycle. Tailor it to suit your teaching style and your students' needs. (This presentation can be downloaded as a PowerPoint once you open the Canva Link; as a download option.)
• 5 pages of a Student Notehelper: A ready-to-print and editable notehelper designed to complement the presentation, helping students follow along and retain essential information.

This presentation covers:

• Various Fashion Terms
• Fashion Fads & Classics
• Types of Garment Construction
• The Fashion Cycle

Suggested Timeline:

• Day 1-3: Slides 1 - 7 and then have the students make a collage of sorts over styles, fads, and classics for the next 2 days.
• Day 4: Slides 7 - 20

Other Fashion Lessons Available

• The Evolution of Fashion

Visit my store for MORE products!!!

Are you ready to inject some festive fun into your health science curriculum? Introducing our engaging activity, The Mystery of the Sickly Elves! This printable and ready-to-use package is designed to captivate your students while teaching them about influenza and its treatment. Perfect for high school grades 9-12, this lesson is ideal for health science educators looking to provide their students with real-world skills in nursing and CNA.

Product Highlights:

• Engaging Activity: Students will step into the shoes of medical detectives as they investigate the mysterious illness affecting Santa's elves. They'll analyze symptoms, test results, and work collaboratively to diagnose and propose treatment plans.
• Hands-On Practice: Diagnosing, Reading Labs, and treating. This fun and engaging experience encourages critical thinking and teamwork, allowing students to debate and theorize as they uncover the case.
• Comprehensive Materials: The package includes everything you need—detailed case files, a structured lab report template, and step-by-step instructions for teachers, making it a no-prep solution that's print and go!
• Student Instructions Included: Clear guidelines for students ensure they understand their roles in the investigation and presentation.
• Time Saving: With all materials provided, you can focus on teaching while saving valuable prep time.
• Answer Key Included: For easy grading, a comprehensive answer key supports your assessment needs.

By the end of this engaging activity, your students will gain a solid understanding of health science theory, treatment options, and the importance of vaccination. They’ll leave feeling like total medical masterminds, and who knows, maybe even inspired to pursue careers in the medical field!

Bring a little holiday cheer and detective work to your classroom with The Mystery of the Sickly Elves. Your students will love this unique and interactive approach to learning about health science!

Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process while learning how to use graphic organizers in their Tutorial Request Forms? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Rubric has everything you need to have your students practice the very important skill of note taking while learning the importantce and benefits of using a graphic organizer for their tutorial. This lesson is ready to go! Teach whole group OR have students follow along by sharing the google slides link with them. This way they have access to all the links provided!

What's Included:

• Lesson plan that walks you through the slides
• Video overview/explanations for students and teacher
• 36 Google Slides with links embedded throughout
• Embedded links for: Costa's Level of Thinking and TRF's with Graphic Organizers
• Rubric

Note Taking Process and Lesson:

• Students will practice focused note taking while learning about the benefits of using graphic organizers on their TRF's.
• At the end of the lesson students will apply what they learned through adding a graphic organizer on their non-math TRF!

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

Follow KJ Inspired Resources:

TeachShare Store

Instagram

Tik Tok

Includes 11 different items, from task cards to worksheets, crossword puzzles, and order of draw cheat sheets. 11 items for a great discounted price!

AVID Career Debate Activity - Speed Philosophical Chairs for Team Building: Use this career-themed AVID speed philosophical chairs icebreaker activity to promote debate through dialogue and public speaking in your classroom! Students will not only learn what speed philosophical chairs is but they will enjoy some exciting dialogue through 20 fun debate topics.

For example, students will choose to agree or disagree with the statement, "There should be a salary cap for celebrities like athletes and actors."

⭐AVID BUNDLE⭐

⭐Public Speaking Bundle⭐

⭐Speed Philosophical Chairs Bundle⭐

⭐College & Career Bundle⭐

Directions:

1. A central statement will be announced to the class and you will define the two sides of the debate (Agree/Disagree).
2. Students move to the side of the room that they intend to defend.
3. An embedded timer will be set for 5 minutes, and the debate will start between the two groups.
4. Students attempt to keep contributions to less than 30 seconds each.
5. A new prompt is displayed and we start another round of quick debates.

What's Included:

• A teaching slide for "the why" of speed philosophical chairs
• A slide that includes the rules of engagement for students
• A slide for the steps of this speed philosophical chairs activity
• 20-speed philosophical chairs college-themed debate statements
• Preview (Optional)

*These resources are available for Outschool teachers to purchase without the need for extra licenses.

Check out other AVID resources HERE!

Check out more Speed Philosophical Chairs resources HERE!

Check out more Public Speaking resources HERE!

Check out more Collaboration resources HERE!

As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.

Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.

By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:

1. Deepen Understanding of Physiology and Medical Conditions:
   Students will gain a deeper understanding of the underlying physiological mechanisms of conditions like diabetes by examining how medical alert dogs are trained to detect specific changes. This lesson offers real-world skills.
2. Investigate Assistive Technologies:
   Discussing medical alert dogs as an assistive technology will encourage students to explore other innovative solutions designed to support individuals with medical needs, fostering a spirit of creativity and problem-solving.
3. Analyze the Holistic Impact on Quality of Life:
   Examining the partnership between medical alert dogs and their human companions will highlight the importance of considering the social, emotional, and psychological aspects of living with a chronic condition, promoting a patient-centered approach to healthcare.
4. Explore Ethical Considerations:
   The training and deployment of medical alert dogs will introduce students to the ethical considerations surrounding animal-assisted interventions, encouraging critical thinking and responsible decision-making.
5. Encourage Interdisciplinary Collaboration:
   Showcasing the collaborative efforts between healthcare professionals, animal trainers, and researchers in the development of medical alert dog programs will inspire students to embrace the value of teamwork and communication across different fields.

Components:

• Short Story: A captivating narrative about a medical alert dog.
• Comprehension Questions: To assess understanding and promote discussion.
• Answers: Answer key included for quick assessment.
• Lesson Plan: Detailed step-by-step instructions for teachers, providing everything you need for a seamless lesson.

This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!

By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

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