High School Career and Technical Education Lesson

This Life Skills lesson is expertly crafted for older special education students with special needs who are preparing to enter the workforce. It dives into three common job shifts—Day Shift, Afternoon Shift, and Night Shifts—and examines the pros and cons of each, such as work-life balance, time off, and accessibility. Packed with practical examples, reflective questions, and real-world scenarios, students will explore their personal preferences for occupations and workplace environments. This occupation lesson provides essential vocational training, offering tools and guidance to help students build confidence, enhance career readiness, and make informed decisions as they step into employment opportunities. Perfect for teachers looking for engaging resources in special education career planning and job readiness skills.

The resource includes 28 slides designed to help students understand the differences between Day Shift, Afternoon Shift, and Night Shift. It features 18 multiple-choice prompts and 12 fill-in-the-blank exercises that reinforce key concepts. Additionally, 11 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options. An 8-page worksheet is included for assessment or Homework

Engage your high school anatomy students with this comprehensive and accessible Cardiovascular System complete unit! This no-prep resource provides everything you need to teach the essential components of the cardiovascular system, including detailed content, interactive activities, and a unit test assessment.

What’s Included:

• Descriptive Passages: Clear, student-friendly explanations of the heart, blood vessels, blood, and the circulatory process.
• Comprehension Questions: Scaffolded questions for each passage to ensure understanding and retention. Answer key included.
• Interactive Activities: Students will chunk information by focusing on one part of the system at a time and complete meaningful tasks to enhance retention.
• Teacher and Student Directions: Streamlined instructions to support independent work or guided lessons.
• 10 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.
• Cardiovascular System Notebook: Students will create a comprehensive notebook compiling vocabulary, answers, and diagrams—perfect for studying and future reference.
• Unit Exam & Answer Keys: Includes a final assessment to evaluate students’ understanding of the cardiovascular system, along with answer keys for all activities and questions.

Key Features:

• Designed for high school anatomy, health science, or biology classes.
• Perfect for block or scaffolded instruction—students learn each part of the system in manageable chunks.
• Encourages critical thinking and reinforces learning through targeted questions and assessments.

By the end of this lesson, students will have a clear understanding of how the cardiovascular system functions, the roles of its major components, and why it’s critical to human health. This resource is ready to print, teach, and inspire!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Engage students in the college readiness selection process with this interactive, small/whole group lesson plan to help uncover what type of college is best--small or large.

8 slides include:

Differences between small & large colleges

Characteristics of each

online video links of students

college selection resources by professionals & students

College research project to present information discovered

A fun learning experience for students who need to think about college and narrow their choices. Also, works for parents who need to compare/contrast colleges. Great for individual/group activities, Parent/Student College Night activity, homeschool, etc....

Meets Common Core State Guidelines for ELA/College Readiness.

Use with FREE "Choosing a College Major" at https://www.TeachShare.com/Product/Choosing-a-Major-First-Year-College-Skills-122877

Your students will love this editable AVID Fall WICOR Choice Board, perfect for Halloween, Thanksgiving, or any autumn lesson plan. These digital sub plans include activities aligned with WICOR strategies, focusing on writing, inquiry, collaboration, organization, and reading. Ideal for keeping students focused during the fall season!

Great for assessments, sub plans, supplemental lessons, lesson planning, and more!

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students will respond to a "finish the scary story" prompt and then create their own using the provided template.
• Students will respond to a "finish the fall story" prompt and then create their own using the provided template.
• Students will design a haunted house and then pretend they are real estate agents and persuade someone to buy their house while following the provided project requirements.
• Students will read the provided AVID gratitude A-Z slides and complete the gratitude alphabet page on the last slide.
• Students will complete all 4 parts of the Turkey Talk: A feast of Simple, Compound, and Complex Sentences. An answer key is included for teachers.

Inquiry

• Students will solve the provided Thanksgiving Logic Puzzle and use a Solution Grid to help them organize their thinking. This comes with an answer key for teachers and also makes a great TRF!
• Students will go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using Costa's House provided.
• Students will choose a person from a list of historical and political figures for Hispanic Heritage Month. After conducting research, they will answer the 5 questions provided. Students will then create a 7-slide Google Slides presentation over research by following the requirements.
• Students will create a 10-question quiz over notes they have taken recently in a core class. Consider focusing on a class that may have a test or quiz coming up.
• Students will create a KWL using the linked chart and then read the provided article about the history of Halloween while completing their chart.

Collaboration

• With a partner, students will answer the Johnny Appleseed Myth Vs. Reality Research Questions by using the provided notes and conducting research through the list of provided websites. Then students will create a podcast script.
• Students will use the provided Roll a Monster Story Board and follow the directions to create a story chain within a group of 3.
• Students will follow the Mnemonic Study Song Project Requirements to create a mnemonic or study song that helps them remember key concepts from recent notes in a core class to help them prepare for an upcoming test or quiz.
• Students will follow the Halloween or Thanksgiving Team Building Project Requirements to create a Halloween or Thanksgiving-Themed team-building activity with a partner.
• Students will individually read either article 1. Is Halloween too Commercialized? or article 2. Should Schools Have Longer Breaks in the Fall? then they will have socratic dialogue by following the directions and responding to the prompts.

Organization

• Students will clean up and organize their Google Drive or another cloud storage by following the directions.
• Students will organize their binder and take before and after pictures.
• Students will calculate their GPA using the provided link. Then choose the class with the lowest grade and set a SMART goal on the Turkey SMART Goal page.
• Students will follow the Themed Graphic Organizer Project Requirements to create a Fall, Thanksgiving, or Halloween-themed graphic organizer and fill it in with information from recent class notes.
• Students will practice taking Cornell Notes over one of the provided articles.

Reading

• Students read the spooky story, "The Lottery" by Shirley Jackson. Then fill in the vocabulary awareness chart and include definitions in their own words.
• Students reread the spooky story, "The Lottery" by Shirley Jackson. Then answer the provided reflection questions.
• Students read a book of their choice for 30 minutes and complete a digital one-pager over what they read. Make sure to follow the requirements in the template.
• Students read the Summary vs. Reflection: The Forgotten Room slides, and respond to the questions using the text boxes.
• Students choose their favorite fall poem from the provided website. Then follow the assignment instructions to reflect on the poem they chose.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More AVID choice boards...

General WICOR Choice Board

End of Year WICOR Choice Board

Back to School WICOR Choice Board

Creating a presentation on isolation precautions involves defining them as preventive measures in healthcare to prevent infection spread. Three types exist: contact, droplet, and airborne precautions. Examples include gloves for contact, masks for droplet, and N95 respirators for airborne.

Who doesn't love to travel? Engage students as they plan a vacation to their dream destination.

The “Plan a Vacation” project utilizes either MS Office (Word and Excel) or Google Apps/Workspace (Docs, Sheets) to allow students to build skills in those programs along with skills in Internet research, reading, writing and critical thinking. In these projects, students research a vacation destination of their choice and complete a research sheet using MS Word or Google Docs. They utilize either MS Excel or Google Sheets to create a budget for their trip, and finally create a tri-fold Travel Brochure using a choice of MS Word, Google Docs, or Canva (www.canva.com) to share information about their chosen destination. Full instructions and grading rubrics are provided for each portion of the project, along with a sample budget spreadsheet (and answer key), and a sample brochure. Links to tutorials for all programs are provided in the student resources section, and a Quick Start Guide for Canva is also included.

The project was created for grades 7-8 but could easily be adapted for younger or older students.

Materials Required

· Access to computers for each student (or pair of students) with Internet and either MS Office (Word, Excel) or Google Apps/Workspace (Docs, Sheets).

· Sample travel brochures (optional) for ideas on layout

Project Duration (approximate)

· Research: 2 (50 minute) class periods

· Spreadsheet creation: 2 (50 minute) class periods

· Travel brochure: 2-3 (50 minute) class periods

Files Included with this Lesson

· Teacher Notes and Resources

· Student Expectations & Rubric - Research & Budget Project

· Student Expectations & Rubric – Creating a Travel Brochure

· Vacation Planning Research Worksheet

· Sample Vacation Budget Project (with formula key)

· Travel Brochure Sample

· Canva Quick Start Guide

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

I hope your students love it as much as mine did!

Related Products
⭐ Exploring Careers: Hospitality & Tourism
⭐ Excelling with Excel - Beginner Activities
⭐ Learning to Use Microsoft Word - Beginner Lessons

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AVID College Debate Activity - Speed Philosophical Chairs for Team Building: Use this college-themed AVID speed philosophical chairs icebreaker activity to promote debate through dialogue and public speaking in your classroom as well as get students in the college spirit! Students will not only learn what speed philosophical chairs is but they will enjoy some exciting dialogue through 20 fun debate topics.

For example, students will choose to agree or disagree with the statement, "College should be free."

⭐AVID BUNDLE⭐

⭐Public Speaking Bundle⭐

⭐Speed Philosophical Chairs Bundle⭐

⭐College & Career Bundle⭐

Directions:

1. A central statement will be announced to the class and you will define the two sides of the debate (Agree/Disagree).
2. Students move to the side of the room that they intend to defend.
3. An embedded timer will be set for 5 minutes, and the debate will start between the two groups.
4. Students attempt to keep contributions to less than 30 seconds each.
5. A new prompt is displayed and we start another round of quick debates.

What's Included:

• A teaching slide for "the why" of speed philosophical chairs
• A slide that includes the rules of engagement for students
• A slide for the steps of this speed philosophical chairs activity
• 20-speed philosophical chairs college-themed debate statements
• A 5-minute silent timer embedded in each slide

*These resources are available for Outschool teachers to purchase without the need for extra licenses.

Check out other AVID resources HERE!

Check out more Speed Philosophical Chairs resources HERE!

Check out more Public Speaking resources HERE!

Check out more Collaboration resources HERE!

Now with digital worksheet to support distance learning!

This product features an engaging Technology Talk activity that will have your new students thinking, writing, speaking, and moving all in one class period. In this activity, they must choose between 6 different quotes about technology and articulate why the quote aligns with their own perspective. Use this lesson every year to set the tone for what you expect in class; it is a great way to gain insight about your students' current attitudes toward technology. We have also recently added a digital version of the Technology Talk worksheet for use on Google Slides.

Product includes:

• Comprehensive Lesson Plan
• "Tech Talk" Sheet for students to fill out
• 6 Corresponding "Technology Quote" signs to hang up around your room
• Digital Worksheet to support distance learning for use with Google Drive
• Detailed instructions for accessing digital resource

Though I utilize this product on the first day of school, it really can be used all year long. I hope that it is as successful in your class as it is in mine!

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School Mad Libs

⭐First Day of School Powerpoint

⭐ Bullying Prevention Powerpoint

⭐Study Hall Expectations Powerpoint Presentation

⭐Back to School / Open House Brochure

___________________________________________________________________________

Click to Follow Language Arts Excellence

Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.

What's Included:

• 17 Editable Canva Presentation Slides: A fully customizable presentation that covers inventions of the Industrial Evolution that changed fashion. Tailor it to suit your teaching style and your students' needs. (This presentation can be downloaded as a PowerPoint once you open the Canva Link; as a download option.)
• 2 pages of a Student Notehelper: A ready-to-print and editable notehelper designed to complement the presentation, helping students follow along and retain essential information.

This presentation covers:

• Inventions of the Industrial Revolution
• Flying Shuttle
• Spinning Jenny
• Power Loom
• Sewing Machine
• Paper Pattern

Suggested Timeline:

• Day class day with a 50 min class period

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Engage your high school anatomy students with this comprehensive and accessible Cardiovascular System complete unit! This no-prep resource provides everything you need to teach the essential components of the cardiovascular system, including detailed content, interactive activities, and a unit test assessment.

What’s Included:

• Descriptive Passages: Clear, student-friendly explanations of the heart, blood vessels, blood, and the circulatory process.
• Comprehension Questions: Scaffolded questions for each passage to ensure understanding and retention. Answer key included.
• Interactive Activities: Students will chunk information by focusing on one part of the system at a time and complete meaningful tasks to enhance retention.
• Teacher and Student Directions: Streamlined instructions to support independent work or guided lessons.
• 10 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.
• Cardiovascular System Notebook: Students will create a comprehensive notebook compiling vocabulary, answers, and diagrams—perfect for studying and future reference.
• Unit Exam & Answer Keys: Includes a final assessment to evaluate students’ understanding of the cardiovascular system, along with answer keys for all activities and questions.

Key Features:

• Designed for high school anatomy, health science, or biology classes.
• Perfect for block or scaffolded instruction—students learn each part of the system in manageable chunks.
• Encourages critical thinking and reinforces learning through targeted questions and assessments.

By the end of this lesson, students will have a clear understanding of how the cardiovascular system functions, the roles of its major components, and why it’s critical to human health. This resource is ready to print, teach, and inspire!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

*******************************

▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

*******************************

▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

*******************************

▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Connect fact based, real life writing to process/patterned writing by having students "Write an Award Winning Business Letter". The 16 slide presentation includes: Parts of a business letter: date, inside address, greeting/salutation, body, closing, signature line Examples of 6 parts Checklist Extra resources Easy to follow and can be used with individuals,small or whole groups. Easily guides students through the process of writing business letters. Be sure to send letters once they are finished!

Do you want to give your students real-world, valuable knowledge that will help them prepare for future high school job interviews? Help AVID students stand out in their high school job intereviews with these Common High School Job Interview Tips and Mock Question slides!

What's Included:

• 21 Interview tips - before the interview l beginning the interview l during the interview l ending the interview l following up
• 2 editable slides for you to add your own advice/experiences
• 14 mock question / answer slides

Uses:

• AVID
• Counseling
• Life Skills
• College and Career Readiness
• Practicing Note Taking
• Framework Friday
• Mock Interview Practice

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool.

Blood flow through the heart. This presentation explains how the blood flows through the heart. Simple and easy to understand.

Leap Year 2024 | Leap Day Activity | Do We Need Leap Year Socratic Seminar: In this Mini Socratic Seminar and Lesson students will mark the text of an article about Leap Year and why we have them. Then they will have a Socratic Seminar in small groups in order to discuss the essential question, “What is a leap year and is it a necessity?”

By the end of this Socratic Seminar, your students will have a deep understanding of what a Leap Year is and how to mark a text to prepare for a successful Socratic Seminar. Use this AVID Mini Socratic Seminar Lesson to increase dialogue and engagement in your classroom!

✨AVID bundle✨

What's Included:

• Lesson Plan with a walkthrough of all the slides and a video overview and explanation.
• What is a Leap Year Article- google doc which includes a transcript for students to mark their text and come up with questions in the margins for the Seminar. They will also add an essential question at the top, asummary at the bottom, and fill out the embedded vocabulary chart.
• Google slides- go over the lesson and discuss the process of a Socratic Seminar. The slides include embedded links for students to follow along and access required documents.
• Participant Reflection- a digital Google Sheets document for students to summarize and reflect what they learned through the Seminar.

Directions:

• Students will discuss prior knowledge they share about leap years
• Students will read the provided article and follow directions in the slides to mark the text
• Students will highlight unknown words and add these words and their definitions to their embedded vocabulary chart in the article text
• Students will come up with questions for the Socratic Seminar using Costa's Level of Thinking.
• Students will meet with a partner to clarify any confusion.
• Students will summarize the text by answering the EQ in 3-5 sentences.
• Students will review the protocol for Socratic Seminars.
• Students will use their questions and provided sentence stems to have dialogue in the Seminar.
• Students will complete a participant checklist to reflect on the seminar.

More AVID Resources

Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.

What's Included:

• 21 Editable Canva Presentation Slides: A fully customizable presentation that covers fashion fashion terms as well as explaining the fashion cycle. Tailor it to suit your teaching style and your students' needs. (This presentation can be downloaded as a PowerPoint once you open the Canva Link; as a download option.)
• 5 pages of a Student Notehelper: A ready-to-print and editable notehelper designed to complement the presentation, helping students follow along and retain essential information.

This presentation covers:

• Various Fashion Terms
• Fashion Fads & Classics
• Types of Garment Construction
• The Fashion Cycle

Suggested Timeline:

• Day 1-3: Slides 1 - 7 and then have the students make a collage of sorts over styles, fads, and classics for the next 2 days.
• Day 4: Slides 7 - 20

Other Fashion Lessons Available

• The Evolution of Fashion

Visit my store for MORE products!!!

Celebrate the holiday season while teaching important health science concepts with this festive, comprehensive lesson plan on diabetes management! In this engaging lesson, students will learn about the symptoms of diabetes, insulin dosing, and healthy lifestyle choices—all with a Christmas twist. Through a holiday-themed scenario, students will practice calculating insulin doses based on blood sugar levels. They will also gain an understanding of how to manage diabetes and make healthy food choices during the holidays.

Included in this Resource:

• Lesson Plan: A structured guide for teaching diabetes management, focusing on practical insulin dosing, blood sugar control, and healthy eating.
• Student Activity: A set of 3 Christmas-themed math problems where students calculate insulin doses based on blood sugar levels. The problems incorporate real-world applications of carbohydrate counting and blood sugar correction factors.
• Follow-Up Questions: Reinforcing concepts such as the symptoms of diabetes, A1C interpretation, and healthy snack suggestions for the holidays.
• Answer Key: Solutions for all math problems and follow-up questions, making it easy for teachers to assess student understanding and promote discussion.
• Bonus Holiday Activity: Students will write a letter from Santa, sharing healthy snack ideas for Christmas that are diabetes-friendly.
• 16 Essential Vocabulary Words: A detailed word bank with definitions for foundational terms. Students will use these words in context by writing sentences and creating visual representations through drawings.

Objectives:

• Understand the symptoms of diabetes and its management, especially during the holiday season.
• Learn how to calculate insulin doses using carbohydrate ratios and correction factors.
• Apply math skills in real-world medical scenarios.
• Develop awareness of healthy holiday snacks and lifestyle habits for managing diabetes.

Perfect for:

• Health Science teachers looking for a fun, holiday-themed way to teach diabetes management.
• Students interested in healthcare careers or understanding the math behind insulin dosing.
• Classroom activities that combine biology, math, and practical healthcare knowledge, all wrapped in a Christmas bow!

This resource offers a festive, engaging approach to teaching diabetes management and insulin dosing. Help your students enjoy the Christmas season while learning valuable skills for managing diabetes and making healthy food choices. It's the perfect holiday lesson to spread both knowledge and cheer!

If you enjoyed this activity, explore the fun options below!

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process while learning how to use graphic organizers in their Tutorial Request Forms? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Rubric has everything you need to have your students practice the very important skill of note taking while learning the importantce and benefits of using a graphic organizer for their tutorial. This lesson is ready to go! Teach whole group OR have students follow along by sharing the google slides link with them. This way they have access to all the links provided!

What's Included:

• Lesson plan that walks you through the slides
• Video overview/explanations for students and teacher
• 36 Google Slides with links embedded throughout
• Embedded links for: Costa's Level of Thinking and TRF's with Graphic Organizers
• Rubric

Note Taking Process and Lesson:

• Students will practice focused note taking while learning about the benefits of using graphic organizers on their TRF's.
• At the end of the lesson students will apply what they learned through adding a graphic organizer on their non-math TRF!

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

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26 Resources. Great for phlebotomy test prep!