12th Grade Career and Technical Education Worksheets

This resource is perfect for health science, CNA, or medical assisting courses. Students will analyze real-world scenarios, evaluate communication skills, and practice creating their own good examples to enhance their understanding of effective patient interactions.

What’s Included:

1. Good and Bad Scenarios Group Work

• Students are assigned one of 10 pre-designed scenarios.
• Each group acts out the bad example and brainstorms ways to improve it.
• Groups then perform the improved good example and receive peer and instructor feedback.

1. Bedside Manner Checklist

• A detailed checklist to guide students in evaluating key elements of bedside manner, including:

  • Greeting the patient.
  • Demonstrating empathy and respect.
  • Explaining procedures in simple terms.
  • Addressing concerns professionally.
• • Perfect for use during role-plays and self-assessments.

1. Create Your Own Good Scenario

• Students work collaboratively to develop their own realistic patient-provider interaction.
• Encourages creativity, critical thinking, and application of bedside manner concepts.

Learning Objectives:

• Develop an understanding of key bedside manner skills, such as communication, empathy, and professionalism.
• Identify common mistakes in patient-provider interactions and propose improvements.
• Practice delivering clear, patient-centered communication.
• Reflect on verbal and nonverbal cues and their impact on patient care.

How to Use This Resource:

• Group Activity: Assign each group one scenario, and have them act out both the bad and improved versions.
• Class Discussion: Use the checklist and rubric to facilitate feedback and class-wide learning.
• Individual Work: Assign the "create your own scenario" task as an extension.

Why You’ll Love This Resource:

• Interactive: Keeps students engaged with hands-on role-playing and peer collaboration.
• Realistic: Prepares students for real-world healthcare environments.
• Comprehensive: Combines pre-designed scenarios, evaluation tools, and creative thinking tasks in one resource.

If you enjoyed this activity, explore the fun options below!

Healthcare Pain Management / Acute vs Chronic, Unmanaged Pain, and Pain Scales

Adding Clinical Experience to Resumes / Allied Health, CNA, PCT Career Prep

Follow me for more engaging lessons!

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Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

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▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
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An Attendance Sheet - Record Monthly, Color-Coded, Multiple Printable is a comprehensive sheet designed to track and manage attendance records for a group of individuals over the course of a month. This sheet is structured to provide an organized and visually intuitive way to monitor attendance patterns. is Perfect for school, college, university, and homeschool use

Here is a breakdown of its key features:

-size A4

- Attendance Sheet 5 color

- +20 space to record names

-Print as many pages as you need.

Overall, this Attendance Sheet is a versatile tool that combines functionality with visual clarity to streamline the process of recording, monitoring, and analyzing attendance data on a monthly basis.

Attendance Register

Attendance Record sheet

Employee Attendance sheet

Student Attendance Register

Daily Attendance sheet

Classroom Attendance Tracker

Office Attendance Register

Monthly Attendance Sheet

School Attendance Record

Time and Attendance Register

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

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☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

CPT special collections crossword puzzle. Word bank and answer key included.

Is your internship dream turning into a nightmare? Unmask the hidden issues with this powerful worksheet, equipping you to fight for fair treatment and find ethical opportunities.

• Dive into real-world scenarios and expose unfair practices, learning to stand up for yourself and navigate the murky waters of the internship world.
• Develop critical thinking and social-emotional skills by exploring topics like unpaid labor, power imbalances, and discriminatory behavior.
• Perfect for Middle and High School ELA classes, this engaging resource connects with relevant current events and sparks crucial discussions about workplace ethics.
• Multiple choice, short answer, and thought-provoking case studies cater to diverse learning styles and keep students actively engaged.
• Teacher Answer Key included for seamless implementation.

This worksheet tackles the crucial but often overlooked issue of workplace ethics in internships. Students analyze red flags like excessive workload, unclear expectations, and discriminatory behavior, learning to advocate for themselves and find fulfilling opportunities. Case studies provide relatable contexts for applying ethical principles and developing self-confidence in demanding fair treatment.

Benefits:

• Empowers students to become informed and assertive interns.
• Promotes ethical awareness and responsible career choices.
• Develops critical thinking, research, and communication skills.
• Engages students with realistic scenarios and interactive activities.
• Saves teachers time with ready-to-use materials and answer key.

Overall, this engaging and relevant worksheet equips students with the knowledge and confidence to navigate the internship world with their eyes wide open and their heads held high. Add it to your lesson to empower the next generation of ethical and assertive professionals!

Download this ready-to-use worksheet today and help your students unmask the murky, advocate for themselves, and land amazing ethical internship experiences!

These AVID college research questions and one pager worksheets are the perfect way to engage your students in independent or partner research about colleges of their choice! These printables are consist of 18 college research questions that encourage students to delve into the background, programs, and opportunities offered by the college of their choice! They also include a one-pager for students to apply their learning and a website list to guide them in their research.

✨AVID Growing Bundle✨

✨College and Career Research Bundle✨

What's Included:

• 18 College Research Questions
• One pager with prompts to apply their learning
• Website list to guide students in their research

Benefits:

• Engages AVID students in meaningful college research
• Helps students develop critical thinking and research skills
• Can be used as part of a college research project or throughout the year
• Perfect for sub plans or independent work

More Research Resources:

Turkey in Disguise Career Research Project

Reindeer in Disguise College Research Project

AVID Resources

Writing Resources

*Note all products may be used in virtual systems like Outschool without the purchase of extra licenses

This is a great sheet for fashion students to use when they are beginning to start constructing their garment.

• It has places for students to draw a rough sketch of their design.
• Take their body measurements
• List the pattern size they will need
• List pattern choices they would like to use to create their design
• Area for fabric swatches and other details to the design

This 2-day lesson plan is designed to teach students essential skills for mobility assistance and proper body mechanics in healthcare settings. Students will learn to safely transfer, reposition, and assist patients using devices such as gait belts, walkers, wheelchairs, slide boards, and mechanical lifts.

The lesson includes:

• Interactive Demonstrations to model techniques for safe movement.
• Hands-On Practice with assistive devices to build confidence.
• Role-Play Scenarios that simulate real-world challenges caregivers may face.
• Worksheets for vocabulary, critical thinking, and reflections.
• Evaluation Rubrics to assess performance and communication.

What’s Included:

• 2-Day Lesson Plan with detailed objectives, activities, and assessments.
• Student Instructions for worksheets, role-playing, and reflections.
• Teacher Instructions with preparation tips, activity guides, and teaching strategies.
• Role-Play Scenarios for practicing skills in realistic situations.
• Worksheets and Vocabulary Exercises to reinforce learning.
• Evaluation Rubrics for role-play and skill assessments.

Skills Covered:

• Safe lifting, transferring, and repositioning techniques.
• Proper use of assistive devices (gait belts, walkers, wheelchairs).
• Preventing injuries through body mechanics principles.
• Communication and teamwork during patient care.
• Critical thinking and problem-solving in healthcare situations.

Standards Alignment:

• Aligns with National Health Science Standards (NHSS) for patient care and safety.
• Supports Career and Technical Education (CTE) frameworks for healthcare professions.

Why You’ll Love It:
This lesson plan is ready-to-use and provides engaging, hands-on activities that prepare students for real-life healthcare settings. It fosters teamwork, safety awareness, and problem-solving while building technical and communication skills essential for careers in health science and patient care.

If you enjoyed this activity, explore the fun options below!

Patient Rights Worksheets/ Case Studies & Ethical Scenarios 2 Day Health Science

CTE Health Science Learning Medical Equipment Explained with Coloring Fun

Follow me for more engaging lessons!

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Career Readiness Skills | Customer Service Writing and Discussion Questions

ABOUT THIS RESOURCE

★ Topic – Career Readiness | Customer Service

★ 99 pages

★ Print and Digital (PDF and Google Slides)

★ Features 64 Customer Service Writing/Discussion Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slides Link

This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.

The questions can be used for the following:

⭐ to measure what students know and do not know about customer service.

⭐ to introduce students to the concept of customer service.

⭐ to determine what customer service concepts students need to learn or explore further.

⭐ to help students reflect about what they’ve learned about customers service.

⭐ to assess students’ comprehension.

✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.

✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.

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RESOURCE ITEMS:

▶️ QUESTION TASK CARDS (COLOR and B&W)

✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards  (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Writing/Discussion WORKSHEETS (Print and Digital)

✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Questions (Easy Access for Teachers – 3 pages)

Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service / Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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This Phlebotomy Practice Exam is a comprehensive digital study tool designed to help individuals excel in their certification journey. It includes a variety of practice questions that reflect the actual NHA exam's format and difficulty, covering topics like venipuncture techniques, safety protocols, anatomy, physiology, and patient interaction, all in line with the latest guidelines.

Stand Up for What's Right: Mastering the Art of Saying "No" Ethically in the Workplace

Empower your students to navigate ethical dilemmas with confidence and integrity using this engaging reading comprehension worksheet! "The Power of 'No'" equips teenagers with essential tools to refuse unethical requests in the workplace without compromising their values or burning bridges.

Through relatable scenarios, interactive questions, and clear takeaways, students learn to:

• Say "No" Assertively: Master clear communication and explain refusals with conviction.
• Protect Themselves: Document interactions and seek support when facing pressure or harassment.
• Maintain Relationships: Focus on shared values and respectful communication even when disagreeing.

Content Highlights:

• Relevant and engaging reading: Connects directly to the realities teenagers face in their first jobs.
• Case Study: The relatable story of Sarah, the conflicted intern, sparks discussion and reinforces key concepts.
• Multiple Choice, True/False, Fill-in-the-Blank, and Short Answer Questions: Assess understanding in diverse formats.
• Teacher Answer Key: Save time and ensure accurate assessment.

Learning Objectives:

• Students will understand the importance of ethical conduct in the workplace.
• Students will identify and apply strategies for refusing unethical requests assertively.
• Students will develop communication skills for explaining their reasons and offering solutions.
• Students will understand the benefits and methods of documenting interactions and seeking support.
• Students will analyze the case study and apply learning to real-world ethical dilemmas.

Recommended Common Core Standards:

• RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.

• RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.

• W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.

• SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.

Equip your students with the power to stand up for what's right! Download "The Power of 'No'" today and watch them blossom into ethical and confident young professionals.

Explore my store for more engaging resources that empower your students to navigate the complexities of the workplace with success. Remember to leave a review and earn TeachShare credits!

Related product you may be interested in!

Ethical Workplace Decisions Bundle

• Empower students to navigate difficult ethical decisions they may encounter with 10 engaging reading comprehensions. Purchase today!

AVID WICOR This Bulletin Board and CCI Data Collection: Use this bulletin board to not only help you collect data for the Coaching and Certification Instrument (CCI) but also to display in your hallways as a helpful tool to teachers and students! AVID students will share examples of where they have seen WICOR in their classes. Change it out monthly and do a "WICOR of the month" or make a large display with examples of all! This resource comes with multiple printing options and includes both color and black and white.

✨AVID Growing Bundle✨

What's Included:

• Directions page
• Examples of writing, inquiry, collaboration, organization, and reading on color and black and white pages
• Title "WICOR THIS" in color and black and white options
• 8 different colors of poloroid cameras in different colors and black and white options
• Poloroid picture template where students will create their examples (also in color or black and white)

Directions:

• Choose a focus for your WICOR bulletin board (writing, inquiry, collaboration, organization, reading).

• Print a poloroid picture for each student (color or black and white options available)

• Students can either write, draw, or even paste a picture of a WICOR example they have seen in their other classes.

• Print the WICOR Examples page that matches your focus as well as the words “WICOR THIS” and as many cameras as you like (make sure to view all options before choosing).

• Decorate your bulletin board with the words “WICOR THIS,” WICOR examples page, cameras, and student examples.

Classroom Decor

More AVID Resources

This is a great activity for the 1st week of class when you are getting to know the students.

Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.

See my site for my listing that contains 9 additional All about ME Fashion Activities:

• T-shirt
• Hoodie
• Sneaker
• Cardigan
• Letterman Jacket
• 2 different Quilt Squares
• Converse Style Sneakers
• Backpack

I love using these during the 1st week of school!

Prepare your students for success in the healthcare field with this comprehensive activity focused on effectively adding clinical experience to their resumes. Designed for high school health science classes, CNA training programs, and career prep courses, this resource teaches students how to showcase their skills and experiences professionally.

What’s Included:

1. Good and Bad Resume Examples:

• A "bad" resume to help students identify common mistakes like vague language, lack of specifics, and poor formatting.
• A "good" resume demonstrating best practices, including actionable verbs, tailored skills, and professional formatting.

1. Guided Reflection:

• Step-by-step directions for analyzing and highlighting key features of a strong resume, such as relevant clinical experience, professional grammar, and clear organization.
• Students learn to critique resumes and apply these lessons to their own work.

1. Blank Resume Template:

• A fill-in-the-blank template with dedicated sections for objectives, education, clinical experience, certifications, and references.
• Includes prompts to help students structure and organize their clinical experiences effectively.

1. Wrap-Up Activity:

• Encourages students to reflect on what they’ve learned and apply tips to create or improve their own resumes.
• Guides students in incorporating specific details, measurable outcomes, and unique strengths to stand out to healthcare employers.

How to Use This Resource:

• In-Class Activity: Facilitate a guided discussion and analysis of the resume examples, then have students practice filling out the blank template. Assign the blank resume template for students to draft their own resumes based on their clinical and educational experiences.
• Career Readiness Unit: Use this resource in lessons on job applications, interview preparation, or exploring career pathways in healthcare.

Skills Addressed:

• Writing a professional and tailored resume with a focus on clinical experience.
• Reflecting on and organizing healthcare-related experiences.
• Highlighting skills and certifications relevant to the healthcare industry.
• Practicing critical thinking by identifying and correcting resume mistakes.

Why Your Students Will Benefit:
By completing this assignment, students will develop the skills to professionally present their clinical experiences, making them more competitive in the healthcare job market. This resource builds career readiness skills while giving students confidence in their ability to create an impressive resume.

Equip your allied health students with the tools they need to reflect on their experiences and grow into skilled, professional healthcare workers!

If you enjoyed this activity, explore the fun options below!

Professionalism in Healthcare Preparing CNAs, PCTs & Allied Health for Clinicals

Follow me for more engaging lessons!

Scrub Squad

Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

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This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Enhance your student's understanding of the order of draw, with this test and tube activity. Students will determine which color tube goes to what test in each box and then determine what order it goes in. Includes 3 pages of tests. Answer key included.

Instructions: Identify the sequence of draw for each order listed below. Utilize your reference charts to assist you. Record the color of the tube(s) along with the corresponding test, in the order you would collect them.

Unleash the power of social media in your career... without compromising professionalism!

• Dive into real-world scenarios to explore the tricky world of connecting with colleagues and bosses online.
• Build essential social media etiquette skills with role-playing activities and practical tips for maintaining healthy boundaries.
• Perfect for Middle and High School ELA classes, this worksheet tackles a crucial workplace skill and connects with relevant current event topics.
• Engaging multiple choice, short answer, and role-playing activities cater to diverse learning styles and spark lively discussions.
• Teacher Answer Key and Learning Objectives included for seamless implementation.

Content Discussion:

This worksheet delves into the complex issue of navigating social media connections at work. Students analyze the pros and cons of accepting friend requests from superiors, explore potential privacy concerns and misinterpretations, and learn critical strategies for maintaining healthy boundaries. Role-playing activities provide engaging opportunities to practice appropriate online behavior in various scenarios.

Benefits:

• Develops critical thinking and social-emotional learning skills.
• Promotes responsible digital citizenship and professional online presence.
• Encourages open communication and healthy boundaries in the workplace.
• Engages students with relatable, modern scenarios and role-playing activities.
• Saves teachers time with ready-to-use materials and answer key.

Overall, this engaging and relevant worksheet equips students with the knowledge and skills to navigate the digital landscape of professional relationships with confidence and clarity. Add it to your lesson plan to promote digital citizenship, spark classroom discussions, and prepare students for success in the online world of work!

Download this ready-to-use worksheet today and help your students master the art of professional social media etiquette in the workplace!

AVID Evidence Scavenger Hunt | CCI Data Collection | Editable Template Included: Use this printable to easily collect CCI evidence and data for your AVID class! Have your classes compete with each other and see who can collect the most data to win a class party. :)

✨AVID Growing Bundle✨

Directions

• Students will look through their materials from every class (notes, homework, classwork)
• Students can take a picture or give you the original
• Edit directions on the editable template to make it work for your class!

What's Included

• A printable PDF with CCI categories, classes, and a place for you or students to check off what data has been collected
• 1 editable template in Google slides

More Resources you May Like

WICOR Bundle

More AVID Resources

This resource is perfect for helping your students reflect on their experiences and assess their professionalism after completing a clinical rotation. Designed specifically for MA, PCT, CNA, and allied health students, these worksheets provide structured prompts to encourage self-assessment, observation, and growth in their clinical skills.

Included in this Resource:

1. Post-Clinical Reflection Worksheet

• Thought-provoking prompts for students to reflect on their clinical experiences.
• Sections to analyze challenges, emotions, and professional responses.

1. Professionalism Assessment Checklist

• A comprehensive checklist to help students evaluate key professional behaviors such as punctuality, teamwork, communication, and adherence to safety protocols.

1. Observation Reports Worksheet

• Space for documenting professional and unprofessional behaviors observed during clinical rotations.
• Reflection and goal-setting sections to promote improvement and growth.

Key Features:

• Designed specifically for MA, PCT, CNA, and allied health students.
• Perfect for use after clinical rotations to reinforce professionalism and critical thinking.
• Printable PDF format for easy use in any classroom, training, or clinical environment.
• Equip your allied health students with the tools they need to reflect on their experiences and grow into skilled, professional healthcare workers!

If you enjoyed this activity, explore the fun options below!

Professionalism in Healthcare Preparing CNAs, PCTs & Allied Health for Clinicals

Follow me for more engaging lessons!

Scrub Squad

Equip your allied health students with the tools they need to reflect on their experiences and grow into skilled, professional healthcare workers!