9th Grade Career and Technical Education Worksheets

This resource is perfect for health science, CNA, or medical assisting courses. Students will analyze real-world scenarios, evaluate communication skills, and practice creating their own good examples to enhance their understanding of effective patient interactions.

What’s Included:

1. Good and Bad Scenarios Group Work

• Students are assigned one of 10 pre-designed scenarios.
• Each group acts out the bad example and brainstorms ways to improve it.
• Groups then perform the improved good example and receive peer and instructor feedback.

1. Bedside Manner Checklist

• A detailed checklist to guide students in evaluating key elements of bedside manner, including:

  • Greeting the patient.
  • Demonstrating empathy and respect.
  • Explaining procedures in simple terms.
  • Addressing concerns professionally.
• • Perfect for use during role-plays and self-assessments.

1. Create Your Own Good Scenario

• Students work collaboratively to develop their own realistic patient-provider interaction.
• Encourages creativity, critical thinking, and application of bedside manner concepts.

Learning Objectives:

• Develop an understanding of key bedside manner skills, such as communication, empathy, and professionalism.
• Identify common mistakes in patient-provider interactions and propose improvements.
• Practice delivering clear, patient-centered communication.
• Reflect on verbal and nonverbal cues and their impact on patient care.

How to Use This Resource:

• Group Activity: Assign each group one scenario, and have them act out both the bad and improved versions.
• Class Discussion: Use the checklist and rubric to facilitate feedback and class-wide learning.
• Individual Work: Assign the "create your own scenario" task as an extension.

Why You’ll Love This Resource:

• Interactive: Keeps students engaged with hands-on role-playing and peer collaboration.
• Realistic: Prepares students for real-world healthcare environments.
• Comprehensive: Combines pre-designed scenarios, evaluation tools, and creative thinking tasks in one resource.

If you enjoyed this activity, explore the fun options below!

Healthcare Pain Management / Acute vs Chronic, Unmanaged Pain, and Pain Scales

Adding Clinical Experience to Resumes / Allied Health, CNA, PCT Career Prep

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Scrub Squad

Career Readiness | Customer Service Skills Activities

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

☺ Follow me to receive notifications when new products are posted. You will also receive occasional messages alerting you to sales, promotions, and other exciting news.

☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

Futureproof Your Future: Skills & Careers for Teens (Bridge the Gap!)

Feeling lost in the maze of future careers? Don't sweat it! This interactive worksheet equips you with the in-demand skills sought by employers and empowers you to explore exciting career paths.

Inside, you'll discover:

• Critical skills for the future: From problem-solving to tech savvy, master the skills that land you the job!
• Beyond textbooks: Unleash your true potential with out-of-the-box skill development strategies.
• Chart your course: Explore diverse career options and find your perfect fit with our interactive guide.
• Real-life stories: Get inspired by teens like you who are already bridging the skills gap and achieving their dreams!
• Comprehensive and informative: Covers crucial skills, explores skill development opportunities, and guides career exploration.
• Engaging and relatable: Uses clear language, personal stories, and examples to connect with students.
• Actionable: Provides concrete steps for students to take charge of their skill development and career preparation.
• Assessment included: Multiple choice, true/false, fill-in-the-blank, and short answer questions reinforce understanding and promote critical thinking.
• Answer key provided: Facilitates self-assessment and learning for students.

Learning Objectives:

• Students will understand the changing nature of the job market and the skills employers seek.
• Students will identify effective strategies for developing in-demand skills both inside and outside the classroom.
• Students will learn about resources and tools available to explore different career options.
• Students will develop a plan for their own career exploration and skill development.

Recommended Common Core Standards:

• Career: CRP.2.1, CRP.4.1, CRP.4.2, CRP.4.3
• Language Arts: RI.9-10.1, RI.9-10.2, RI.9-10.3, RI.9-10.4, W.9-10.1, W.9-10.2, W.9-10.4, SL.9-10.1, SL.9-10.4

Download now and unlock your future career potential!

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These AVID career research questions and one-pager worksheets with a website list are sure to Engage your students in independent or partner research about careers of their choice! It consists of 14 career-based research questions that encourage students to delve into the background of the career they are interested in learning about, a one-pager to apply their learning, and a list of appropriate websites they can use for their research! Great for sub plans!

✨AVID Growing Bundle✨

✨College and Career Research Bundle✨

What's Included:

• 14 Career Research Questions
• One pager with prompts to apply their learning
• Website list to guide students in their research

Benefits:

• Engages AVID students in meaningful career research
• Helps students develop critical thinking and research skills
• Can be used as part of a career research project or throughout the year
• Perfect for sub plans or independent work

More Research Resources:

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*Note all products may be used in virtual systems like Outschool without the purchase of extra licenses

This is a great sheet for fashion students to use when they are beginning to start constructing their garment.

• It has places for students to draw a rough sketch of their design.
• Take their body measurements
• List the pattern size they will need
• List pattern choices they would like to use to create their design
• Area for fabric swatches and other details to the design

As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.

Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.

By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:

1. Deepen Understanding of Physiology and Medical Conditions:
   Students will gain a deeper understanding of the underlying physiological mechanisms of conditions like diabetes by examining how medical alert dogs are trained to detect specific changes. This lesson offers real-world skills.
2. Investigate Assistive Technologies:
   Discussing medical alert dogs as an assistive technology will encourage students to explore other innovative solutions designed to support individuals with medical needs, fostering a spirit of creativity and problem-solving.
3. Analyze the Holistic Impact on Quality of Life:
   Examining the partnership between medical alert dogs and their human companions will highlight the importance of considering the social, emotional, and psychological aspects of living with a chronic condition, promoting a patient-centered approach to healthcare.
4. Explore Ethical Considerations:
   The training and deployment of medical alert dogs will introduce students to the ethical considerations surrounding animal-assisted interventions, encouraging critical thinking and responsible decision-making.
5. Encourage Interdisciplinary Collaboration:
   Showcasing the collaborative efforts between healthcare professionals, animal trainers, and researchers in the development of medical alert dog programs will inspire students to embrace the value of teamwork and communication across different fields.

Components:

• Short Story: A captivating narrative about a medical alert dog.
• Comprehension Questions: To assess understanding and promote discussion.
• Answers: Answer key included for quick assessment.
• Lesson Plan: Detailed step-by-step instructions for teachers, providing everything you need for a seamless lesson.

This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!

By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Scrub Squad

Career Readiness Skills | Customer Service Writing and Discussion Questions

ABOUT THIS RESOURCE

★ Topic – Career Readiness | Customer Service

★ 99 pages

★ Print and Digital (PDF and Google Slides)

★ Features 64 Customer Service Writing/Discussion Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slides Link

This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.

The questions can be used for the following:

⭐ to measure what students know and do not know about customer service.

⭐ to introduce students to the concept of customer service.

⭐ to determine what customer service concepts students need to learn or explore further.

⭐ to help students reflect about what they’ve learned about customers service.

⭐ to assess students’ comprehension.

✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.

✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.

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RESOURCE ITEMS:

▶️ QUESTION TASK CARDS (COLOR and B&W)

✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards  (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Writing/Discussion WORKSHEETS (Print and Digital)

✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Questions (Easy Access for Teachers – 3 pages)

Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service / Job Interview Questions Task Cards and Worksheets

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Tame the Workplace Drama Like a Boss: Navigate Challenges with Confidence!

Empower your students to navigate tricky workplace situations with 5 key strategies in this engaging reading comprehension worksheet! "Teen Drama at Work?" tackles the realities of navigating adult dynamics as a young professional, equipping them with essential skills like communication, conflict resolution, and emotional intelligence.

Through relatable scenarios, interactive questions, and clear takeaways, students learn to:

• Stay calm and composed: Master the art of de-escalating emotions and making rational decisions.
• Practice clear communication: Address issues respectfully and find solutions that work for everyone.
• Seek support wisely: Leverage the guidance of trusted colleagues and mentors.
• Choose battles wisely: Focus your energy on what truly matters and avoid getting sucked into negativity.
• Focus on your work: Demonstrate your value and professionalism by exceeding expectations.

Highlights:

• Relevant and engaging reading: Connects directly to the challenges teenagers face in their first jobs.
• Case Study: The relatable story of Sarah, the targeted intern, sparks discussion and reinforces key concepts.
• Multiple Choice, True/False, Fill-in-the-Blank, and Short Answer Questions: Assess understanding in diverse formats.
• Teacher Answer Key: Save time and ensure accurate assessment.

Learning Objectives:

• Students will understand the common types of workplace drama and their impact.
• Students will identify and apply strategies for navigating drama calmly and effectively.
• Students will develop communication skills for addressing issues and finding solutions.
• Students will understand the importance of emotional intelligence and seeking support.
• Students will analyze the case study and apply learning to real-world scenarios.

Recommended Common Core Standards:

• RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.

• RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.

• W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.

• SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.

Equip your students to thrive in any work environment with the confidence and skills to handle drama like a pro! Download "Teen Drama at Work?" today and watch them blossom into effective communicators and problem-solvers.

Explore my store for more engaging resources that empower your students to become successful young professionals. Remember to leave a review and earn TeachShare credits!

Related product you may be interested in!

Ethical Workplace Decisions Bundle

• Empower students to navigate difficult ethical decisions they may encounter with 10 engaging reading comprehensions. Purchase today!

Activitae WICOR skils and increase student organization accountability with this AVID Binder Bingo Game, designed to help students find classmates who demonstrate key organizational habits. This fun twist on binder checks includes editable templates and promotes collaboration and team building while reinforcing AVID strategies like binder organization, note-taking, and planning. Perfect for AVID teachers looking to enhance college readiness skills!

✨AVID Bundle✨

Get the PDF formatted version for this included in the AVID November early finisher packet :)

What's Included

• Pre-filled binder bingo handout
• editable template with pictures included
• editable blank template with only the title
• PowerPoint
• Google Slides

Directions for AVID Binder Bingo

1. Find a Classmate: Students walk around the room and find classmates who match the description in each box.
2. Ask for a Signature: When students find someone who fits the description, they ask them to sign that box.
3. Complete the Bingo Card: Students try to fill as many boxes as possible with different classmates' signatures.

Other popular AVID resources...

Costa Bundle

WICOR Bundle

Claps Bundle

AVID Early Finisher Packets

Cell Phone Activities Bundle

This is a great activity for the 1st week of class when you are getting to know the students.

Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.

See my site for my listing that contains 9 additional All about ME Fashion Activities:

• T-shirt
• Hoodie
• Sneaker
• Cardigan
• Letterman Jacket
• 2 different Quilt Squares
• Converse Style Sneakers
• Backpack

I love using these during the 1st week of school!

Engage your students in a hands-on activity that combines forensic science, health science, and biology! This forensic genealogy assignment challenges students to use DNA analysis, family tree reconstruction, and critical thinking to solve a fascinating mystery.

Perfect for high school forensic science, health science, or biology classes, this activity introduces students to real-world applications of genetic testing and its role in identifying unknown individuals. Students will analyze DNA match data, interpret family relationships, and incorporate supporting evidence to uncover the identity of an unidentified individual.

Included in this resource:

• A detailed case scenario for students to solve.
• DNA match charts and relationship clues for analysis.
• A blank family tree template for organizing evidence.
• A customizable case file template to document findings.
• Essential Vocabulary is included.
• Teacher instructions / lesson plan.
• Student instructions to guide independent or group work.

This activity develops critical thinking, teamwork, and reasoning skills while reinforcing concepts related to genetics and DNA. Whether you’re teaching about the human genome, inheritance, or careers in forensic science, this lesson is an engaging and educational addition to your classroom!

If you like this lesson, try these:

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Forensic Science Movie Scenario Clues to Solve Type of Death or Injury HS CTE

Follow me for more engaging lessons!

Scrub Squad

Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

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This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?! All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Beyond the Sticker Shock: Navigate Rising College Costs Like a Pro

Demystify rising college costs, explore affordable alternatives, and chart your perfect path to success. This guide empowers you to navigate higher education with confidence, not fear. Get ready to conquer college without breaking the bank!

This comprehensive reading comprehension worksheet tackles the daunting issue of rising college costs and empowers teens to explore alternative pathways. It combines informative text and interactive activities to:

• Raise awareness: Students gain insight into the factors driving rising costs and understand the financial realities of different options.
• Develop critical thinking: Analyzing case studies and primary sources fosters informed decision-making and personalized action plans.
• Promote financial literacy: Students learn essential skills like comparing costs, exploring scholarships, and considering their earning potential.
• Encourage self-reflection: By analyzing their skills and interests, students gain clarity on their ideal learning environment and future career paths.
• Reduce anxiety: The worksheet empowers students with knowledge and actionable steps, replacing fear with proactive planning.

Learning Objectives:

• Analyze the financial landscape of higher education and factors impacting costs.
• Identify various alternative pathways beyond traditional four-year degrees.
• Evaluate the cost-effectiveness and potential career outcomes of different options.
• Develop a research-based action plan to explore their ideal college path.
• Practice critical thinking and financial literacy skills through reading comprehension and analysis.

Recommended Common Core Standards:

• RI.9-10.1: Cite textual evidence to support analysis of complex ideas.
• RI.9-10.3: Analyze how and why authors use effective rhetoric.
• W.9-10.1: Write informative/explanatory texts to examine and convey complex ideas.
• SL.9-10.1: Initiate and participate effectively in collaborative discussions.
• L.9-10.6: Acquire and use general academic and domain-specific vocabulary.
• SS.9-10.6: Analyze the relationships between internal and external factors that influence the policies and perspectives of a nation.
• HS.PS.4.8: Analyze economic costs and benefits associated with various career paths.
• Fin.Lit.8.1a: Explain the concept of opportunity cost.
• Fin.Lit.8.2a: Analyze the impact of taxes on income and spending.

Related products you may be interested in!

Current Event Bundle #1

• Dive deeper, spark action! Explore diverse domestic issues with 10 engaging reading comprehensions. Purchase today!

Current Event Bundle #2: 

• Dive deeper, spark action! Explore diverse international issues with 10 engaging reading comprehensions. Purchase today!

Student Rights:

• Empower students to navigate real-world situations! 10 clear, engaging reads on rights & responsibilities. Get yours now!

AVID WICOR This Monthly Student Example Pages for CCI Data Collection: Use these student reflection worksheets to not only help you collect data for the Coaching and Certification Instrument (CCI) but also to help students recognize where they are using WICOR regularly. AVID students will share examples of where they have seen WICOR in their classes by focusing on a new WICOR each month (writing, inquiry, collaboration, organization, and reading.) Color and black and white options are available!

**➡**Get the Matching WICOR This Bulletin Board HERE! ⬅

✨AVID Growing Bundle✨

✨AVID Decor Bundle✨

Student Directions Example:

"Write or draw examples of writing that you have seen in your classes this month. Include the class and the activity. Some examples include: reflections, note-taking, peer evaluations, quickwrites, etc."

What's Included:

• 6 worksheets (one for each: writing, inquiry, collaboration and reading) with poloroid templates for students to add their examples
• 1 page where students can input their favorite WICOR strategies they've seen
• Color and black and white options available for all

Classroom Decor

More AVID Resources

Case Study Resolutions Activity: Supporting Patients' New Year Health Goals

Help your students practice critical thinking and problem-solving skills with this engaging Care Plan Development activity, focused on supporting patients' New Year health goals. Perfect for high school health science or nursing students, this product includes detailed case studies, student worksheets, and a comprehensive lesson plan to guide students through developing patient-centered care plans.

Product Includes:

• 1 Example Case Study, 3 Case Studies for Student practice: Real-life inspired scenarios involving patients with different health goals (e.g., quitting smoking, losing weight, improving sleep, managing stress).
• Student Worksheet: Guides students through developing personalized care plans based on the selected case study.
• Teacher Instructions: Step-by-step guide on how to implement the activity in the classroom.
• Lesson Plan: Ready-to-use plan with objectives, activities, and assessment methods.

Learning Objectives:

• Identify patient needs and barriers to achieving health goals.
• Develop practical and patient-centered care plans.
• Reflect on the importance of personalized healthcare solutions.

Why You’ll Love It:

• Real-World Relevance: Students will understand how healthcare professionals develop care plans based on individual needs and barriers.
• Engagement: Encourages students to think critically about patient care and make decisions as future healthcare providers.
• Time-Saving: Everything you need for a successful class activity, including worksheets, teacher instructions, and a lesson plan.

This activity promotes teamwork, communication, and decision-making skills, while helping students apply theoretical knowledge in a practical, hands-on way. It's a great way to start the year by setting health-related goals for patients and developing tailored solutions.

Perfect for nursing, health science, or healthcare-related classrooms!

Check out these products:

Anatomy of a New Year Goal Setting Activity Health Science Biology Anatomy HS

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!
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Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

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▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
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Stand Up for What's Right: Mastering the Art of Saying "No" Ethically in the Workplace

Empower your students to navigate ethical dilemmas with confidence and integrity using this engaging reading comprehension worksheet! "The Power of 'No'" equips teenagers with essential tools to refuse unethical requests in the workplace without compromising their values or burning bridges.

Through relatable scenarios, interactive questions, and clear takeaways, students learn to:

• Say "No" Assertively: Master clear communication and explain refusals with conviction.
• Protect Themselves: Document interactions and seek support when facing pressure or harassment.
• Maintain Relationships: Focus on shared values and respectful communication even when disagreeing.

Content Highlights:

• Relevant and engaging reading: Connects directly to the realities teenagers face in their first jobs.
• Case Study: The relatable story of Sarah, the conflicted intern, sparks discussion and reinforces key concepts.
• Multiple Choice, True/False, Fill-in-the-Blank, and Short Answer Questions: Assess understanding in diverse formats.
• Teacher Answer Key: Save time and ensure accurate assessment.

Learning Objectives:

• Students will understand the importance of ethical conduct in the workplace.
• Students will identify and apply strategies for refusing unethical requests assertively.
• Students will develop communication skills for explaining their reasons and offering solutions.
• Students will understand the benefits and methods of documenting interactions and seeking support.
• Students will analyze the case study and apply learning to real-world ethical dilemmas.

Recommended Common Core Standards:

• RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.

• RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.

• W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.

• SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.

Equip your students with the power to stand up for what's right! Download "The Power of 'No'" today and watch them blossom into ethical and confident young professionals.

Explore my store for more engaging resources that empower your students to navigate the complexities of the workplace with success. Remember to leave a review and earn TeachShare credits!

Related product you may be interested in!

Ethical Workplace Decisions Bundle

• Empower students to navigate difficult ethical decisions they may encounter with 10 engaging reading comprehensions. Purchase today!

AVID Evidence Scavenger Hunt | CCI Data Collection | Editable Template Included: Use this printable to easily collect CCI evidence and data for your AVID class! Have your classes compete with each other and see who can collect the most data to win a class party. :)

✨AVID Growing Bundle✨

Directions

• Students will look through their materials from every class (notes, homework, classwork)
• Students can take a picture or give you the original
• Edit directions on the editable template to make it work for your class!

What's Included

• A printable PDF with CCI categories, classes, and a place for you or students to check off what data has been collected
• 1 editable template in Google slides

More Resources you May Like

WICOR Bundle

More AVID Resources

Engage your students with this fun, interactive holiday-themed activity! In The Grinch’s Hospital Adventure, students follow the Grinch as he visits various hospital departments, trying to find his way out. At each stop, students guess the department based on clues and complete thought-provoking questions to deepen their understanding of healthcare roles. This activity is perfect for high school health science classes to review or introduce hospital departments, teamwork in healthcare, and critical thinking skills.

Includes:

• A detailed story featuring the Grinch.
• Clues for 12 hospital departments (e.g., Radiology, Surgery, Pediatrics).
• Questions for students to answer about each area.
• An answer key for easy grading or self-assessment.

Great for individual work, group activities, or a fun class discussion!

Check out my other Holiday Activities!

Holiday Diabetes Lesson Medical Math Dosing Health Science / Nursing / Biology

Holiday First Aid Safety Brochure 2 day lesson Health Science / Nursing / CNA

My Store:

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