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Bedside Manner Scenarios for CNA / PCT / Allied Health / Role-Play & Checklist
By Scrub Squad
This resource is perfect for health science, CNA, or medical assisting courses. Students will analyze real-world scenarios, evaluate communication skills, and practice creating their own good examples to enhance their understanding of effective patient interactions.
What’s Included:
A detailed checklist to guide students in evaluating key elements of bedside manner, including:
Learning Objectives:
How to Use This Resource:
Why You’ll Love This Resource:
If you enjoyed this activity, explore the fun options below!
Healthcare Pain Management / Acute vs Chronic, Unmanaged Pain, and Pain Scales
Adding Clinical Experience to Resumes / Allied Health, CNA, PCT Career Prep
Follow me for more engaging lessons!
Scrub Squad
Career Readiness Skills | Customer Service Writing and Discussion Questions
By Queen's Educational Resources
Career Readiness Skills | Customer Service Writing and Discussion Questions
ABOUT THIS RESOURCE
★ Topic – Career Readiness | Customer Service
★ 99 pages
★ Print and Digital (PDF and Google Slides)
★ Features 64 Customer Service Writing/Discussion Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slides Link
This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.
The questions can be used for the following:
⭐ to measure what students know and do not know about customer service.
⭐ to introduce students to the concept of customer service.
⭐ to determine what customer service concepts students need to learn or explore further.
⭐ to help students reflect about what they’ve learned about customers service.
⭐ to assess students’ comprehension.
✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.
✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.
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RESOURCE ITEMS:
▶️ QUESTION TASK CARDS (COLOR and B&W)
✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.
✅ You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Writing/Discussion WORKSHEETS (Print and Digital)
✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Questions (Easy Access for Teachers – 3 pages)
Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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This resource is also included in the following discounted bundle:
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Other CUSTOMER SERVICE resources you might be interested in:
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Career Exploration Research and Job Application
By Inspired By MlG
This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.
Key Benefits for Students:
Additional Tips:
By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.
☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)
☺ Follow me to receive notifications when new products are posted. You will also receive occasional messages alerting you to sales, promotions, and other exciting news.
☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.
Dealing With Drama: Teen Work Advice Reading Comprehension Worksheet
By More Lessons Less Planning
Tame the Workplace Drama Like a Boss: Navigate Challenges with Confidence!
Empower your students to navigate tricky workplace situations with 5 key strategies in this engaging reading comprehension worksheet! "Teen Drama at Work?" tackles the realities of navigating adult dynamics as a young professional, equipping them with essential skills like communication, conflict resolution, and emotional intelligence.
Through relatable scenarios, interactive questions, and clear takeaways, students learn to:
Highlights:
Learning Objectives:
Recommended Common Core Standards:
RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.
RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.
W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.
SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.
Equip your students to thrive in any work environment with the confidence and skills to handle drama like a pro! Download "Teen Drama at Work?" today and watch them blossom into effective communicators and problem-solvers.
Explore my store for more engaging resources that empower your students to become successful young professionals. Remember to leave a review and earn TeachShare credits!
Related product you may be interested in!
Ethical Workplace Decisions Bundle
AVID WICOR This Monthly Student Example Pages for CCI Data Collection
By Teach Savvy Store
AVID WICOR This Monthly Student Example Pages for CCI Data Collection: Use these student reflection worksheets to not only help you collect data for the Coaching and Certification Instrument (CCI) but also to help students recognize where they are using WICOR regularly. AVID students will share examples of where they have seen WICOR in their classes by focusing on a new WICOR each month (writing, inquiry, collaboration, organization, and reading.) Color and black and white options are available!
**➡**Get the Matching WICOR This Bulletin Board HERE! ⬅
✨AVID Growing Bundle✨
✨AVID Decor Bundle✨
Student Directions Example:
"Write or draw examples of writing that you have seen in your classes this month. Include the class and the activity. Some examples include: reflections, note-taking, peer evaluations, quickwrites, etc."
What's Included:
Classroom Decor
More AVID Resources
By Mandy LaCour
This is a great sheet for fashion students to use when they are beginning to start constructing their garment.
CTE Health Science Muscular System 3 Day Unit NO Prior Learning! Biology Anatomy
By Scrub Squad
Muscular System
This engaging and comprehensive lesson plan is perfect for high school Health Science, Biology, or Anatomy classes. It provides an in-depth exploration of the muscular system, focusing on skeletal, smooth, and cardiac muscles. With a mix of vocabulary-building, reading comprehension, creative activities, and a unit test, this resource is designed to support diverse learners while making complex concepts accessible and fun!
What’s Included in this Resource:
Why This Resource is Perfect for Your Classroom:
This all-inclusive lesson bundle will help your students develop a deeper understanding of the muscular system and its vital role in the human body. Perfect for anatomy or health science units, this resource ensures students leave with knowledge they’ll use well beyond the classroom!
If you like this lesson, try these:
Integumentary System Unit NO PRIOR LEARNING! Anatomy / Health Science / Biology
Cardiovascular System HS Anatomy / Health Science / Biology No Prior Learning!
Follow me for more engaging lessons!
Scrub Squad
Customer Service Scenarios | Career Readiness Scenarios | Situation Cards
By Queen's Educational Resources
Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios
ABOUT THIS RESOURCE
★ Topic - Career Readiness / Customer Service
★ 149 pages
★ Print and Digital (PDF and Google Slides)
★ Features 48 Customer Service SCENARIOS
★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Real-Life Scenarios!
★ Includes 2 Google Slide Links
This resource includes:
★ 48 BROWN/COLORED Task Cards (48 Scenarios)
→ 48 BROWN Task Cards with Questions
→ 48 BROWN Task Cards without Questions
★ 48 B&W Task Cards (48 Scenarios)
→ 48 B&W Task Cards WITH Questions
→ 48 B&W Task Cards WITHOUT Questions
★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (5 pages / Easy access for teachers)
★ 2 Google Slide Links
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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
*********************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.
These scenarios offers opportunities for you to:
► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.
► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.
► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.
► determine how students would approach typical situations in the workplace.
► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.
❤️ Role-Playing ❤️
Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.
❤️ Customer Service Scenario IDEAS ❤️
✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.
✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.
✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.
✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
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RESOURCE ITEMS:
▶️ SCENARIO TASK CARDS (BROWN and B&W)
This resource includes 48 Customer Service Scenario Task Cards (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.
These Task Cards include 4 variations:
✔ 48 Brown Task Cards WITH Questions
✔ 48 Brown Task Cards WITHOUT Questions
✔ 48 B&W Task Cards WITH Questions
✔ 48 B&W Task Cards WITHOUT Questions
✅ You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same scenarios in the Scenario Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)
This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.
The worksheets come in TWO Variations:
► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.
► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!
► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!
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▶️ GOOGLE SLIDES
This packet includes two DIGITAL Worksheet versions!
✥ Worksheet Variation #1 - Scenarios with Question
✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)
*********************************
▶️ List of Scenarios (Easy Access for Teachers – 5 pages)
Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.
*********************************
❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
*********************************
Other CUSTOMER SERVICE resources you might be interested in:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Unpack Ethical Dilemmas at Work: 10 Engaging Reading Comprehension Worksheets
By More Lessons Less Planning
Empower your students to navigate the complex world of workplace ethics with this comprehensive bundle of 10 engaging reading comprehension worksheets!
Here's what your students will explore:
This bundle aligns perfectly with Common Core Standards in:
Worksheet 1: Should you Report Your Boss? Unpacking Workplace Whistleblowing:
Worksheet 2: Friend Request from the CEO: Navigating Social Media Boundaries at Work:
Worksheet 3: Plagiarism or Pressure? Choosing Integrity in Academic Teamwork:
Worksheet 4: Dress Code Conundrum: Balancing Expression with Professionalism:
Worksheet 5: Internships & Ethics: When Free Labor Gets Murky:
Worksheet 6: Social Media Storm: Handling Online Harassment at Work:
Worksheet 7: Green or Greedy? Sustainable Choices in the Workplace:
Worksheet 8: Conflicting Loyalties: When Personal & Professional Clash:
Worksheet 9: Digital Dilemmas: Balancing Screen Time & Professional Presence:
Worksheet 10: From Intern to Influencer: Ethical Marketing in the Digital Age:
Identify ethical considerations of influencer marketing and the potential for misleading practices.
Understand the responsibility of influencers to promote products ethically and responsibly.
Develop critical thinking skills to evaluate the content of influencer marketing campaigns.
Advocate for transparency and responsible behavior in the influencer marketing industry.
Don't miss out on this valuable resource for teaching your students valuable life skills! Grab this bundle today and equip them to thrive in the ethical landscape of the modern workplace.
Related product you may be interested in!
AVID Binder Bingo Game: Editable Student Organization Activity for Team Building
By Teach Savvy Store
Activitae WICOR skils and increase student organization accountability with this AVID Binder Bingo Game, designed to help students find classmates who demonstrate key organizational habits. This fun twist on binder checks includes editable templates and promotes collaboration and team building while reinforcing AVID strategies like binder organization, note-taking, and planning. Perfect for AVID teachers looking to enhance college readiness skills!
✨AVID Bundle✨
Get the PDF formatted version for this included in the AVID November early finisher packet :)
What's Included
Directions for AVID Binder Bingo
Other popular AVID resources...
Costa Bundle
WICOR Bundle
Claps Bundle
AVID Early Finisher Packets
Cell Phone Activities Bundle
All about ME Fashion T-Shirt Activity
By Mandy LaCour
This is a great activity for the 1st week of class when you are getting to know the students.
Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.
See my site for my listing that contains 9 additional All about ME Fashion Activities:
I love using these during the 1st week of school!
CTE Health Science / Vet Tech Great Sub Plan Printable Story & Questions
By Scrub Squad
As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.
Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.
By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:
Components:
This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!
By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.
If you enjoyed this activity, explore the fun options below!
Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations
Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science
Follow me for more engaging lessons!
Scrub Squad
Career Readiness | Job Interview Questions | Customer Service Questions
By Queen's Educational Resources
Career Readiness | Job Interview Questions | Customer Service Questions
ABOUT THIS RESOURCE
★ Topic – Job Interview Questions
★ 135 pages
★ Print and Digital (PDF and Google Slides)
★ Features 48 Job Interview Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slide Link
★ Career Readiness
This resource includes:
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
*******************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Encountering emotional, demanding, or difficult customers as well as tricky situations is just inevitable and part of the job. Students will eventually be "quizzed" on how they would handle difficult customers and situations during interviews for a job! Interviewers want to know if your students, your soon-to-be employees, will be productive team members in their workplace.
These interview questions are a great way to:
⭐ prepare students for job interviews.
⭐ measure what students know and do not know about customer service.
⭐ introduce students to the concept of customer service.
⭐ determine what customer service concepts students need to learn or explore further.
⭐ help students reflect about what they know and what they’ve learned about customers service.
⭐ to assess students’ comprehension on customer service related issues and situations.
⭐ better prepare students for future employment.
These customer service-related job interview questions will reveal useful information about what students know while encouraging them to "think on their feet." Seeing how they react speaks volumes about how they will handle real-life situations.
This resource includes a total of 48 Job Interview Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service, test their knowledge and explore qualities required for exceptional customer service in any workplace, and how to appropriately and professionally handle difficult customers and situations.
You can ask students to answer the questions in their class journals, in groups (or with their partners), or as part of a class discussion. You can even give students the "hot seat" and have them answer job interview questions in front of the class❗
This resource makes a great addition to any class or course that needs to cover customer service or career readiness because the context is based on experiences your students will eventually face in the workplace.
*******************************
RESOURCE ITEMS:
▶️ JOB INTERVIEW QUESTION TASK CARDS (7 COLORS)
✅ This resource includes 48 Job Interview Question Task Cards (both Colored and B&W). You can use the interview questions as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about how to answer job interview questions.
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Job Interview Questions WORKSHEETS (Print and Digital)
✅ This resource also includes 48 WORKSHEETS with lines and an interview question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Interview Questions (Easy Access for Teachers – 2.5 pages)
Also included is a 2.5-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
*******************************
❌ Lesson plans are not included. These worksheets can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
*******************************
This resource is also included in the following discounted bundle:
*******************************
Other CUSTOMER SERVICE resources you might be interested in:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Teen Work Advice For Student's Careers Reading Comprehension Worksheet Bundle
By More Lessons Less Planning
Navigate the Teen Workplace: Ethics, Drama, & Success (10 Engaging Activities)
Empower teens to thrive in their first jobs! This comprehensive reading comprehension pack tackles key workplace challenges for teenagers:
10 Engaging Activities:
Plus:
Ready to unlock your students' critical thinking potential and prepare them for workplace success? Explore my store for a treasure trove of reading comprehensions that tackle diverse themes and inspire insightful discussions. From historical mysteries to scientific explorations, there's something for ever classroom!
Support a fellow educator and get rewarded! Purchase this resource, leave a review, and earn TeachShare credits you can use on any product on the platform. Your feedback helps others and benefits you too!
Related product you may be interested in!
Ethical Workplace Decisions Bundle
Student Rights:
Student Led Action:
AVID Career Research Questions and One Pager for Project or Sub Plans
By Teach Savvy Store
These AVID career research questions and one-pager worksheets with a website list are sure to Engage your students in independent or partner research about careers of their choice! It consists of 14 career-based research questions that encourage students to delve into the background of the career they are interested in learning about, a one-pager to apply their learning, and a list of appropriate websites they can use for their research! Great for sub plans!
✨AVID Growing Bundle✨
✨College and Career Research Bundle✨
What's Included:
Benefits:
More Research Resources:
Turkey in Disguise Career Research Project
Reindeer in Disguise College Research Project
AVID Resources
Writing Resources
*Note all products may be used in virtual systems like Outschool without the purchase of extra licenses
Forensic Genealogy in Health Science Solving Mysteries Through DNA Analysis
By Scrub Squad
Engage your students in a hands-on activity that combines forensic science, health science, and biology! This forensic genealogy assignment challenges students to use DNA analysis, family tree reconstruction, and critical thinking to solve a fascinating mystery.
Perfect for high school forensic science, health science, or biology classes, this activity introduces students to real-world applications of genetic testing and its role in identifying unknown individuals. Students will analyze DNA match data, interpret family relationships, and incorporate supporting evidence to uncover the identity of an unidentified individual.
Included in this resource:
This activity develops critical thinking, teamwork, and reasoning skills while reinforcing concepts related to genetics and DNA. Whether you’re teaching about the human genome, inheritance, or careers in forensic science, this lesson is an engaging and educational addition to your classroom!
If you like this lesson, try these:
Health Science / Nursing Guide to Degloving without Contaminating Stations Print
Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science
Forensic Science Movie Scenario Clues to Solve Type of Death or Injury HS CTE
Follow me for more engaging lessons!
Scrub Squad
Customer Service Activity Worksheets | Career Readiness Activities | Life Skills
By Queen's Educational Resources
Customer Service Activity Worksheets | Career Readiness Activities | Life Skills
ABOUT THIS RESOURCE
★ Topic - Customer Service Skills / Career Readiness
★ Activity Worksheets
★ 61 pages
★ Print and Digital (Text boxes already created!)
★ Excellent for Middle and High School
★ Detailed Answer Keys included
This resource includes:
★ 33 Customer Service Activity Worksheets
★ Detailed Answer Keys
★ Google Slides link
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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!
This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
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This resource correlates to other workplace readiness skills including:
⭐ Demonstrating positive work ethic
⭐ Demonstrating conflict resolution capabilities
⭐ Demonstrating effective speaking and listening skills
⭐ Managing difficult situations
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These customer service activities provide students the opportunity to practice:
▶ Dealing with difficult, dissatisfied, or angry customers
▶ Identifying various perspectives involved when dealing with unhappy customers
▶ Resolving customer conflict / Conflict resolution
▶ Maintaining professionalism and decorum in difficult or tense situations
▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer
▶ Being receptive to and responding to feedback
▶ Effective communication
▶ Emotion control
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This resource covers the following topics related to Customer Service:
★ Anticipation Guide
★ Good vs. Poor Customer Service
★ KWL
★ Return and Refund Scenario
★ Satisfying/Appropriate Customer Service Responses
★ Handling Difficult Customers Scenarios
★ Customer Service Reflection
★ Responding to Difficult Customers
★ Effective Communication
★ Positive Communication (Using Positive Words)
★ True or False Customer Service Concepts
★ Pro vs. Poor Customer Service
★ How Would You Respond to Angry Customers?
★ Active Listening
★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)
★ Responding to Customers' Social Cues and Body Language
★ Handling/Addressing Disruptive Customers
★ "Live Chat" Agent - How Would You Respond
★ Responding to Negative Reviews
★ Do's and Don'ts in Customer Service
★ Difficult Customer Service Concept Web
★ Qualities of Excellent Customer Service Web
★ Filter Your Mouth - Words Matter!
★ Handling "Unexpected" Conflicts
★ Delivering Great Customer Service Scenario
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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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This resource is also included in the following discounted Bundles:
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Other CUSTOMER SERVICE resources you might be interested in:
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Explore similar Social-Emotional Learning Worksheets and Key Packets:
❤️ SEL Activity Worksheets Mega Bundle
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Created by © Queen's Educational Resources | All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Interested in REAL-LIFE SCENARIOS?
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LET'S CONNECT:
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