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Bedside Manner Scenarios for CNA / PCT / Allied Health / Role-Play & Checklist
By Scrub Squad
This resource is perfect for health science, CNA, or medical assisting courses. Students will analyze real-world scenarios, evaluate communication skills, and practice creating their own good examples to enhance their understanding of effective patient interactions.
What’s Included:
A detailed checklist to guide students in evaluating key elements of bedside manner, including:
Learning Objectives:
How to Use This Resource:
Why You’ll Love This Resource:
If you enjoyed this activity, explore the fun options below!
Healthcare Pain Management / Acute vs Chronic, Unmanaged Pain, and Pain Scales
Adding Clinical Experience to Resumes / Allied Health, CNA, PCT Career Prep
Follow me for more engaging lessons!
Scrub Squad
Career Readiness Skills | Customer Service Skills and Activities BUNDLE
By Queen's Educational Resources
Career Readiness | Customer Service Skills Activities
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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS BUNDLE
★ Topic - Career Readiness / Customer Service Skills
★ Includes 5 Products
★ 651 pages
★ Suitable for Middle and High School Students
★ Career Readiness / Life Skills
★ Print and Digital (PDF and Google Slides)
★ Includes a Total of 12 Google Slide Links
★ Files are completely organized!
★ Answer Keys included for Lesson and Activity Worksheets!
This BUNDLE includes the following 5 products:
▶️ Customer Service Lesson and PowerPoint Packet
▶️ Customer Service Activity Worksheets and Answer Keys
▶️ Customer Service Scenario Task Cards and Worksheets
▶️ Customer Service Writing/Discussion Questions
▶️ Job Interview Questions Task Cards and Worksheets
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:
► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.
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These customer service activities provide students the opportunity to practice:
✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control
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This resource correlates to other workplace readiness skills including:
⭐ Demonstrating positive work ethic
⭐ Demonstrating conflict resolution capabilities
⭐ Demonstrating effective speaking and listening skills
⭐ Coping/Managing difficult situations
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Items included:
✠ Lesson and PowerPoint Packet
✠ Activity Worksheets
✠ Scenarios
✠ Writing/Discussion Questions
✠ Job Interview Questions
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ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
★ Lesson Plan (PDF/Uneditable) (8 pages)
★ EDITABLE Hard Copy Lesson Plan (8 pages)
★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
★ Lesson POWERPOINT (76 Slides!! / Uneditable)
★ Detailed Answer Keys / Suggested Responses
★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
★ Lesson Worksheets on Google Slides
★ Lesson PowerPoint on Google Slides
▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions
★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)
SCENARIO POWERPOINTS
★ Scenario POWERPOINT (Scenarios ONLY)
★ Scenario POWERPOINT (Scenarios WITH Questions)
★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)
★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)
Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)
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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
★ 33 Customer Service Activity Worksheets
★ Detailed Answer Keys
★ Google Slides link
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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets
★ 48 BROWN/COLORED Task Cards (48 Scenarios)
→ 48 BROWN Task Cards with Questions
→ 48 BROWN Task Cards without Questions
★ 48 B&W Task Cards (48 Scenarios)
→ 48 B&W Task Cards WITH Questions
→ 48 B&W Task Cards WITHOUT Questions
★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (5 pages / Easy access for teachers)
★ 2 Google Slide Links
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▶️ Resource #4: Customer Service Writing/Discussion Questions
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
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LET'S CONNECT:
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ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
------ Lesson Plan (PDF/Uneditable) (8 pages)
------ EDITABLE Hard Copy Lesson Plan (8 pages)
------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
------ Lesson POWERPOINT (76 Slides!! / Uneditable)
------ ANSWER KEYS / Suggested Responses
------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
Lesson Worksheets on Google Slides
Lesson PowerPoint on Google Slides
✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
------ 12 COLORED Scenario Task Cards (12 Scenarios)
------ 12 B&W Scenario Task Cards (12 Scenarios)
SCENARIO WORKSHEETS
------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)
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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
------ 33 Customer Service Activity Worksheets
------ ANSWER KEYS
------ Google Slides link
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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets
------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)
------ 48 B&W Scenario Task Cards (48 Scenarios)
------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links
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▶️ Resource #4: Customer Service Writing/Discussion Questions
------ 64 BLUE Question Task Cards (64 Questions)
------ 64 B&W Question Task Cards (64 Questions)
------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link
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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link
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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
*******************************
You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Career Exploration Research and Job Application
By Inspired By MlG
This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.
Key Benefits for Students:
Additional Tips:
By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.
☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)
☺ Follow me to receive notifications when new products are posted. You will also receive occasional messages alerting you to sales, promotions, and other exciting news.
☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.
Dealing With Drama: Teen Work Advice Reading Comprehension Worksheet
By More Lessons Less Planning
Tame the Workplace Drama Like a Boss: Navigate Challenges with Confidence!
Empower your students to navigate tricky workplace situations with 5 key strategies in this engaging reading comprehension worksheet! "Teen Drama at Work?" tackles the realities of navigating adult dynamics as a young professional, equipping them with essential skills like communication, conflict resolution, and emotional intelligence.
Through relatable scenarios, interactive questions, and clear takeaways, students learn to:
Highlights:
Learning Objectives:
Recommended Common Core Standards:
RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.
RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.
W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.
SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.
Equip your students to thrive in any work environment with the confidence and skills to handle drama like a pro! Download "Teen Drama at Work?" today and watch them blossom into effective communicators and problem-solvers.
Explore my store for more engaging resources that empower your students to become successful young professionals. Remember to leave a review and earn TeachShare credits!
Related product you may be interested in!
Ethical Workplace Decisions Bundle
AVID Binder Bingo Game: Editable Student Organization Activity for Team Building
By Teach Savvy Store
Activitae WICOR skils and increase student organization accountability with this AVID Binder Bingo Game, designed to help students find classmates who demonstrate key organizational habits. This fun twist on binder checks includes editable templates and promotes collaboration and team building while reinforcing AVID strategies like binder organization, note-taking, and planning. Perfect for AVID teachers looking to enhance college readiness skills!
✨AVID Bundle✨
Get the PDF formatted version for this included in the AVID November early finisher packet :)
What's Included
Directions for AVID Binder Bingo
Other popular AVID resources...
Costa Bundle
WICOR Bundle
Claps Bundle
AVID Early Finisher Packets
Cell Phone Activities Bundle
By Mandy LaCour
This is a great sheet for fashion students to use when they are beginning to start constructing their garment.
Forensic Genealogy in Health Science Solving Mysteries Through DNA Analysis
By Scrub Squad
Engage your students in a hands-on activity that combines forensic science, health science, and biology! This forensic genealogy assignment challenges students to use DNA analysis, family tree reconstruction, and critical thinking to solve a fascinating mystery.
Perfect for high school forensic science, health science, or biology classes, this activity introduces students to real-world applications of genetic testing and its role in identifying unknown individuals. Students will analyze DNA match data, interpret family relationships, and incorporate supporting evidence to uncover the identity of an unidentified individual.
Included in this resource:
This activity develops critical thinking, teamwork, and reasoning skills while reinforcing concepts related to genetics and DNA. Whether you’re teaching about the human genome, inheritance, or careers in forensic science, this lesson is an engaging and educational addition to your classroom!
If you like this lesson, try these:
Health Science / Nursing Guide to Degloving without Contaminating Stations Print
Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science
Forensic Science Movie Scenario Clues to Solve Type of Death or Injury HS CTE
Follow me for more engaging lessons!
Scrub Squad
Career Readiness Skills | Customer Service Writing and Discussion Questions
By Queen's Educational Resources
Career Readiness Skills | Customer Service Writing and Discussion Questions
ABOUT THIS RESOURCE
★ Topic – Career Readiness | Customer Service
★ 99 pages
★ Print and Digital (PDF and Google Slides)
★ Features 64 Customer Service Writing/Discussion Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slides Link
This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
*******************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.
The questions can be used for the following:
⭐ to measure what students know and do not know about customer service.
⭐ to introduce students to the concept of customer service.
⭐ to determine what customer service concepts students need to learn or explore further.
⭐ to help students reflect about what they’ve learned about customers service.
⭐ to assess students’ comprehension.
✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.
✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.
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RESOURCE ITEMS:
▶️ QUESTION TASK CARDS (COLOR and B&W)
✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.
✅ You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Writing/Discussion WORKSHEETS (Print and Digital)
✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Questions (Easy Access for Teachers – 3 pages)
Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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This resource is also included in the following discounted bundle:
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Other CUSTOMER SERVICE resources you might be interested in:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Podiatry Footprint: True Crime Forensic Science Reading Comprehension Worksheet
By More Lessons Less Planning
Footprint Forensics: Unveiling Clues One Step at a Time
Embark on a captivating forensic adventure with this engaging reading comprehension worksheet on footprint analysis!
This comprehensive resource delves into the fascinating world of footprint forensics, exploring:
Why choose this resource?
Learning Objectives:
Recommended Common Core Standards:
Ready to unlock your students' critical thinking potential? Explore my store for a treasure trove of reading comprehensions that tackle diverse themes and inspire insightful discussions. From historical mysteries to scientific explorations, there's something for every classroom!
Support a fellow educator and get rewarded! Purchase this resource, leave a review, and earn TeachShare credits you can use on any product on the platform. Your feedback helps others and benefits you too!
Related Products
Forensic Mysteries
Serial Killer Reading Bundle
AVID Learner Survey Freebie Printable Worksheet
By Teach Savvy Store
AVID Learner Survey Freebie Printable Worksheet: Get to know where your students are with AVID skill using this free AVID survey. This activity is perfect for assessing their organizational and study skills, goal-setting skills, time management, participation in discussions and more!
✨Find this resource in the AVID Early Finisher Packets bundle!
What's Included
Survey Prompts
You may like...
AVID Growing Mega Bundle
AVID Team Building Bundle
Costa Lesson and Activity
AVID Claps
Speed Philosophical Chairs Bundle
All about ME Fashion T-Shirt Activity
By Mandy LaCour
This is a great activity for the 1st week of class when you are getting to know the students.
Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.
See my site for my listing that contains 9 additional All about ME Fashion Activities:
I love using these during the 1st week of school!
Health Science / Nursing New Year's Patient Health Goals Care Plans Case Studies
By Scrub Squad
Case Study Resolutions Activity: Supporting Patients' New Year Health Goals
Help your students practice critical thinking and problem-solving skills with this engaging Care Plan Development activity, focused on supporting patients' New Year health goals. Perfect for high school health science or nursing students, this product includes detailed case studies, student worksheets, and a comprehensive lesson plan to guide students through developing patient-centered care plans.
Product Includes:
Learning Objectives:
Why You’ll Love It:
This activity promotes teamwork, communication, and decision-making skills, while helping students apply theoretical knowledge in a practical, hands-on way. It's a great way to start the year by setting health-related goals for patients and developing tailored solutions.
Perfect for nursing, health science, or healthcare-related classrooms!
Check out these products:
Anatomy of a New Year Goal Setting Activity Health Science Biology Anatomy HS
Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science
Follow me for more engaging lessons!
Scrub Squad
Career Readiness | Job Interview Questions | Customer Service Questions
By Queen's Educational Resources
Career Readiness | Job Interview Questions | Customer Service Questions
ABOUT THIS RESOURCE
★ Topic – Job Interview Questions
★ 135 pages
★ Print and Digital (PDF and Google Slides)
★ Features 48 Job Interview Questions
★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Google Slide Link
★ Career Readiness
This resource includes:
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
*******************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Encountering emotional, demanding, or difficult customers as well as tricky situations is just inevitable and part of the job. Students will eventually be "quizzed" on how they would handle difficult customers and situations during interviews for a job! Interviewers want to know if your students, your soon-to-be employees, will be productive team members in their workplace.
These interview questions are a great way to:
⭐ prepare students for job interviews.
⭐ measure what students know and do not know about customer service.
⭐ introduce students to the concept of customer service.
⭐ determine what customer service concepts students need to learn or explore further.
⭐ help students reflect about what they know and what they’ve learned about customers service.
⭐ to assess students’ comprehension on customer service related issues and situations.
⭐ better prepare students for future employment.
These customer service-related job interview questions will reveal useful information about what students know while encouraging them to "think on their feet." Seeing how they react speaks volumes about how they will handle real-life situations.
This resource includes a total of 48 Job Interview Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service, test their knowledge and explore qualities required for exceptional customer service in any workplace, and how to appropriately and professionally handle difficult customers and situations.
You can ask students to answer the questions in their class journals, in groups (or with their partners), or as part of a class discussion. You can even give students the "hot seat" and have them answer job interview questions in front of the class❗
This resource makes a great addition to any class or course that needs to cover customer service or career readiness because the context is based on experiences your students will eventually face in the workplace.
*******************************
RESOURCE ITEMS:
▶️ JOB INTERVIEW QUESTION TASK CARDS (7 COLORS)
✅ This resource includes 48 Job Interview Question Task Cards (both Colored and B&W). You can use the interview questions as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about how to answer job interview questions.
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ Job Interview Questions WORKSHEETS (Print and Digital)
✅ This resource also includes 48 WORKSHEETS with lines and an interview question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!
✅ These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
▶️ List of Interview Questions (Easy Access for Teachers – 2.5 pages)
Also included is a 2.5-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
*******************************
❌ Lesson plans are not included. These worksheets can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
*******************************
This resource is also included in the following discounted bundle:
*******************************
Other CUSTOMER SERVICE resources you might be interested in:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
How To Say No: Teen Work Advice Reading Comprehension Worksheet
By More Lessons Less Planning
Stand Up for What's Right: Mastering the Art of Saying "No" Ethically in the Workplace
Empower your students to navigate ethical dilemmas with confidence and integrity using this engaging reading comprehension worksheet! "The Power of 'No'" equips teenagers with essential tools to refuse unethical requests in the workplace without compromising their values or burning bridges.
Through relatable scenarios, interactive questions, and clear takeaways, students learn to:
Content Highlights:
Learning Objectives:
Recommended Common Core Standards:
RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.
RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.
W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.
SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.
Equip your students with the power to stand up for what's right! Download "The Power of 'No'" today and watch them blossom into ethical and confident young professionals.
Explore my store for more engaging resources that empower your students to navigate the complexities of the workplace with success. Remember to leave a review and earn TeachShare credits!
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Ethical Workplace Decisions Bundle
AVID Contract Review and Behavior Mistake Packet
By Teach Savvy Store
AVID Contract Review and Behavior Mistake packet: Empower your AVID students with better decision-making skills through this Social Emotional and behavior mistake packet! This packet helps students reflect on their mistakes and what it truly means to be an AVID leader.
⭐AVID BUNDLE!⭐
7 Pages Included
AVID Contract Review: students read the roles and responsibilities that are outlined in the contract they signed at the beginning of the year
AVID Contract Review Questions: students answer 4 open-ended questions based on the AVID contract
Write it Out: students circle how they are feeling and respond to the statements, "I'm feeling... because... Next time I can..."
Behavior Grows & Glows: students share 2 things they are doing well in AVID and one thing they can work on
Behavior Ratings: students rate 7 different behaviors as excellent, average, or could improve
Leadership Legacy: students respond to questions about what it means to be a leader and share about a leader that inspires them
AVID Thinking Map: students fill out a bubble map with skills, roles, and responsibilities in response to the statement "AVID students..."
AVID Resources
CTE Health Science Holiday with the Grinch: Explore Hospital Departments & Roles
By Scrub Squad
Engage your students with this fun, interactive holiday-themed activity! In The Grinch’s Hospital Adventure, students follow the Grinch as he visits various hospital departments, trying to find his way out. At each stop, students guess the department based on clues and complete thought-provoking questions to deepen their understanding of healthcare roles. This activity is perfect for high school health science classes to review or introduce hospital departments, teamwork in healthcare, and critical thinking skills.
Includes:
Great for individual work, group activities, or a fun class discussion!
Check out my other Holiday Activities!
Holiday Diabetes Lesson Medical Math Dosing Health Science / Nursing / Biology
Holiday First Aid Safety Brochure 2 day lesson Health Science / Nursing / CNA
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Customer Service Scenarios | Career Readiness Scenarios | Situation Cards
By Queen's Educational Resources
Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios
ABOUT THIS RESOURCE
★ Topic - Career Readiness / Customer Service
★ 149 pages
★ Print and Digital (PDF and Google Slides)
★ Features 48 Customer Service SCENARIOS
★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides
★ Suitable for Middle and High School Students
★ Real-Life Scenarios!
★ Includes 2 Google Slide Links
This resource includes:
★ 48 BROWN/COLORED Task Cards (48 Scenarios)
→ 48 BROWN Task Cards with Questions
→ 48 BROWN Task Cards without Questions
★ 48 B&W Task Cards (48 Scenarios)
→ 48 B&W Task Cards WITH Questions
→ 48 B&W Task Cards WITHOUT Questions
★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (5 pages / Easy access for teachers)
★ 2 Google Slide Links
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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.
These scenarios offers opportunities for you to:
► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.
► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.
► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.
► determine how students would approach typical situations in the workplace.
► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.
❤️ Role-Playing ❤️
Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.
❤️ Customer Service Scenario IDEAS ❤️
✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.
✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.
✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.
✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
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RESOURCE ITEMS:
▶️ SCENARIO TASK CARDS (BROWN and B&W)
This resource includes 48 Customer Service Scenario Task Cards (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.
These Task Cards include 4 variations:
✔ 48 Brown Task Cards WITH Questions
✔ 48 Brown Task Cards WITHOUT Questions
✔ 48 B&W Task Cards WITH Questions
✔ 48 B&W Task Cards WITHOUT Questions
✅ You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!
✅ These Task Cards contain the same scenarios in the Scenario Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)
This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.
The worksheets come in TWO Variations:
► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.
► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!
► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!
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▶️ GOOGLE SLIDES
This packet includes two DIGITAL Worksheet versions!
✥ Worksheet Variation #1 - Scenarios with Question
✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)
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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)
Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.
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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.
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Other CUSTOMER SERVICE resources you might be interested in:
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
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Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
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LET'S CONNECT:
Social Media Boundaries: Work Ethics Guided Reading Comprehension Worksheet
By More Lessons Less Planning
Unleash the power of social media in your career... without compromising professionalism!
Content Discussion:
This worksheet delves into the complex issue of navigating social media connections at work. Students analyze the pros and cons of accepting friend requests from superiors, explore potential privacy concerns and misinterpretations, and learn critical strategies for maintaining healthy boundaries. Role-playing activities provide engaging opportunities to practice appropriate online behavior in various scenarios.
Benefits:
Overall, this engaging and relevant worksheet equips students with the knowledge and skills to navigate the digital landscape of professional relationships with confidence and clarity. Add it to your lesson plan to promote digital citizenship, spark classroom discussions, and prepare students for success in the online world of work!
Download this ready-to-use worksheet today and help your students master the art of professional social media etiquette in the workplace!
AVID College Research Questions and One Pager for Project or Sub Plans
By Teach Savvy Store
These AVID college research questions and one pager worksheets are the perfect way to engage your students in independent or partner research about colleges of their choice! These printables are consist of 18 college research questions that encourage students to delve into the background, programs, and opportunities offered by the college of their choice! They also include a one-pager for students to apply their learning and a website list to guide them in their research.
✨AVID Growing Bundle✨
✨College and Career Research Bundle✨
What's Included:
Benefits:
More Research Resources:
Turkey in Disguise Career Research Project
Reindeer in Disguise College Research Project
AVID Resources
Writing Resources
*Note all products may be used in virtual systems like Outschool without the purchase of extra licenses
Health Science Integumentary System ABCDEs of Mole Checks Lab Using Tortillas
By Scrub Squad
"Spot the Danger: ABCDE Mole Check Activity with Tortillas"
Description:
Engage your students with this fun, hands-on activity that combines health education and creativity! In this lesson, students will use flour tortillas with burn marks to simulate moles and learn the ABCDE rule for identifying potentially dangerous skin moles. Perfect for high school health or science classes, this activity emphasizes the importance of early detection in preventing skin cancer.
What’s Included:
What Students Will Do:
Why You’ll Love It:
Perfect For:
Standards Alignment:
This activity aligns with health education standards related to disease prevention, personal health, and understanding risk factors for cancer.
Make health education meaningful and interactive with this one-of-a-kind activity! Add "Spot the Danger: ABCDE Mole Check Activity" to your cart today!
If you enjoyed this activity, explore the fun options below!
Health Science / Nursing Guide to Degloving without Contaminating Stations Print
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Scrub Squad