Career and Technical Education Worksheets

Teach your health science students the importance of cultural sensitivity in healthcare with this engaging, real-world activity. This 2-day lesson plan encourages students to analyze diverse patient scenarios, collaborate in groups to develop culturally respectful solutions, and present their findings to the class. Students will also explore the value of patient-centered care while improving critical thinking, teamwork, and communication skills.

This activity will help students understand the crucial role of cultural competence in healthcare settings, addressing topics such as implicit bias, health disparities, and cultural norms. Through this interactive experience, students will learn how to respect and accommodate diverse cultural backgrounds in a way that improves patient outcomes and promotes inclusivity.

Includes:

• Teacher Instructions: Detailed steps for setup, facilitation, and guiding group discussions.
• Student Instructions: Clear steps and objectives to help students understand their role in the activity.
• Two-Day Lesson Plan: A structured, easy-to-follow plan for delivering a comprehensive 2-day lesson on cultural sensitivity in healthcare.
• Eight Realistic Healthcare Scenarios: Engage students with real-world patient scenarios that highlight the importance of cultural awareness and respect.
• Reflection Prompts: Encourage deeper thinking with thought-provoking questions that prompt students to reflect on their learning.
• Essential Vocabulary: Key terms such as cultural sensitivity, implicit bias, health equity, and patient-centered care to enrich students' understanding of the material.

Perfect For:

• High School Health Science, Nursing, or Pre-Med Classes
• Encouraging critical thinking, communication, and teamwork
• Teaching healthcare professionals the importance of cultural awareness

This lesson plan is a powerful tool for helping students explore how cultural competence can impact healthcare outcomes and patient satisfaction. It’s ideal for preparing future healthcare professionals to provide compassionate, culturally informed care to all patients.

If you enjoyed this activity, explore the fun options below!

Nursing / Health Science Patient Communication and Bedside Manner Scenarios

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Follow me for more engaging lessons!

Scrub Squad

Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

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▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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An Attendance Sheet - Record Monthly, Color-Coded, Multiple Printable is a comprehensive sheet designed to track and manage attendance records for a group of individuals over the course of a month. This sheet is structured to provide an organized and visually intuitive way to monitor attendance patterns. is Perfect for school, college, university, and homeschool use

Here is a breakdown of its key features:

-size A4

- Attendance Sheet 5 color

- +20 space to record names

-Print as many pages as you need.

Overall, this Attendance Sheet is a versatile tool that combines functionality with visual clarity to streamline the process of recording, monitoring, and analyzing attendance data on a monthly basis.

Attendance Register

Attendance Record sheet

Employee Attendance sheet

Student Attendance Register

Daily Attendance sheet

Classroom Attendance Tracker

Office Attendance Register

Monthly Attendance Sheet

School Attendance Record

Time and Attendance Register

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

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☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

Have a career day coming up or just had one? This could be a great follow up activity. Students will love searching for the careers provided on the word bank. Can be great for early finishers, early morning work, a rainy day, or end of day activity.

A HUGE thank you to the following content creators for making my resource possible:

https://www.TeachShare.com/Store/Babanana-Studio

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HTML Structure Worksheet, HTML Labeling Activity, HTML for Beginners

Use this worksheet when introducing HTML structure to show the similarity between the code structure and a human body. Use the empty space for notes or more codes such as the tag for the head section, or and tags for the body.

Tags used for this worksheet:

Are you looking for a fun and educational way to engage students in career exploration? Introducing our Printable Community Helper Hats resource!

Perfect for school counseling sessions and classroom activities, these hats feature 8 different community helpers:

• Firefighter
• Police Officer
• Chef
• Nurse
• Construction Worker
• Mail Carrier
• Farmer
• FBI Agent

Why Choose our Printable Community Helper Hats?

• Engaging Learning Tool: Each hat represents a different community helper, allowing students to role-play and explore various careers.
• Promotes Career Awareness: Helps students understand the roles and responsibilities of different professions.
• Interactive and Fun: Encourages hands-on learning through craft activities and role-playing scenarios.
• Versatile Use: Ideal for individual counseling, group discussions, or classroom lessons on career exploration.
• Easy to Implement: Simply print, cut out, and assemble these colorful hats for immediate use.

Whether you’re teaching about community helpers, conducting career readiness workshops, or hosting a career day event, our Printable Community Helper Hats are a valuable addition to your educational resources. Foster curiosity and inspire future aspirations with this creative teaching tool!

► Looking for more SEL workbook topics? We've got you covered!

• Behavior and Feelings Workbook
• Gossiping & Rumors Workbook for Teens 
• CBT Workbook - Thoughts Feelings Behaviors for Teenagers
• Self Esteem and Feelings Workbook
• Emotions & Self Care Workbook
• My Anger Management Workbook

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The "Color Your Heart" activity helps students learn about the human heart's structure and function by coloring a detailed diagram. Answer key included!

Engage your students with this comprehensive, no-prep resource that explores the exciting world of video games! Perfect for elementary classrooms (Grades 2-5), this lesson combines reading comprehension, interactive quizzes, and a hands-on creative project to teach students about video game design, careers in gaming, and safe gaming habits.

What’s Included:

✅ Informational Text: A kid-friendly, 6-page PDF explaining video games, their types, and the roles of game designers, programmers, artists, and testers. ✅ Multiple-Choice & Short Answer Questions: Reinforce learning with auto-graded quizzes (answer key included). ✅ True/False & Fill-in-the-Blanks: Fun assessments to check understanding. ✅ Vocabulary Matching & Labeling Activities: Build key terms like "programmer," "simulation," and "game designer." ✅ Creative Design Project: Students imagine and draw their own video game, describing its story, characters, and gameplay (perfect for bulletin boards or presentations!). ✅ Safety Tips: Teach responsible gaming with rules like taking breaks and protecting personal information online.

Why Teachers Love It:

✨ Aligned with STEM/STEAM – Integrates technology, art, and critical thinking. ✨ Print & Digital Ready – Use as a worksheet packet, group activity, or homework assignment. ✨ Engages Reluctant Learners – Taps into students’ love of gaming while teaching ELA, career skills, and digital citizenship. ✨ Flexible for Subs or Centers – Clear instructions make it great for independent work.

Perfect for:

• Technology or Computer Science Units
• Career Day (Game Design & Coding Connections)
• ELA Nonfiction Reading & Writing
• After-School Clubs or Summer Camps

Grades: 3–5 | Subjects: ELA, STEM, Career Readiness, Digital Literacy

Format: PDF (Printable or Projectable) | Pages: 15 (Incl. Answer Key)

What middle schooler isn't excited by playing games as a part of their lesson? This activity takes their love of games to a new level as they work with a team to create a new board game, test them for "fun appeal" by playing and critiquing others' games and then making the necessary modifications to complete an awesome final product.

Created for middle schoolers, this project based learning lesson is a great addition to technology classes that teach programming, phone app creation and other game design as a way for students to really focus on what makes a game addictive.

Lesson includes teacher resources, including web links, design ideas and guides, student expectations and rubric, and student worksheets. This lesson can be completed entirely OFF computers, without computer access for students, making it great for those days you have to give up your technology lab for standardized testing.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

My 7th and 8th graders loved this and I hope yours will too!

Related Products
⭐ Exploring Careers: Information Technology
⭐ Real World Math - How Math is Used in Information Technology Careers
⭐ Teach Technology WITHOUT a Computer

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Are Students feeling overwhelmed by the world around them? Do they want to make a difference but don't know where to start? This empowering bundle is your ultimate guide to navigating the rollercoaster ride of being a teenager in the 21st century!

Dive into 10 impactful articles covering critical issues like gun violence, mental health, environmental sustainability, and social media literacy. Explore alternative pathways to college, develop financial literacy skills, and turn your passion into profit. Packed with engaging activities, inspiring stories, and practical tips, this bundle equips your students with the knowledge and confidence to master the world, advocate for change, and unlock their full potential!

Each worksheet tackles a current event relevant to teens, promoting engagement and social-emotional learning. They combine informative text with interactive activities to:

• Raise awareness: Students explore current issues and diverse perspectives.
• Develop critical thinking: Analyzing primary sources and real-world examples fosters informed opinions.
• Empower action: Engaging activities and actionable steps encourage participation and positive change.
• Promote personal growth: Understanding challenges and solutions fosters empathy, responsibility, and self-advocacy.

Individual Titles and Descriptions:

• Teens Take Aim at Gun Violence: Learn, Act, Make a Difference!

  • Description: Uncover teen-led movements against gun violence, analyze their impact, and find your voice. Guided reading empowers you to take action and make a change.

• Mental Wellness Matters: Teens Advocate for Change!

  • Description: Understand the teen mental health crisis, break down stigma, and discover teen heroes promoting well-being. This guide empowers you to support yourself and others.

• Food Justice Fighters: Teens Cultivate Healthy Choices

  • Description: Explore food deserts and inequality, discover teen solutions, and join the fight for healthy food access. This guide empowers you to be part of the change.

• Meme Masters & Changemakers: Navigate Social Media Like a Pro

  • Description: Master the positive and negative sides of social media, harness its power for good, and develop healthy online habits. This guide empowers you to be a responsible influencer.

• College Costs Got You Stressed? Teens Chart Their Future

  • Description: Navigate rising education costs, explore alternative paths, and make informed choices about your future. This guide empowers you to find your perfect fit.

• Fake News Foes: Teens Become Truth Detectives!

  • Description: Learn to critically evaluate information, combat misinformation online, and become a champion for truth. This guide empowers you to think for yourself.

• Beyond Recycling: Teens Champion Sustainability Solutions

  • Description: Dive into environmental issues, discover teen-led solutions, and take action in your community. This guide empowers you to protect the planet.

• Financial Fitness for Teens: Budget Your Way to Success!

  • Description: Master essential financial skills like budgeting and saving, make informed decisions, and achieve your financial goals. This guide empowers you to manage your money wisely.

• Passion into Profits: Teens Turn Hobbies into Hustles

  • Description: Explore the gig economy and teen entrepreneurship, get inspired by success stories, and launch your own venture. This guide empowers you to turn your passion into profit.

• From Class to Career: Teens Bridge the Skills Gap

  • Description: Discover in-demand skills for future careers, explore how to develop them, and chart your path to success. This guide empowers you to build a bright future.

Learning Objectives:

• Gain a comprehensive understanding of current events affecting teens.
• Develop critical thinking skills to analyze information and identify key issues.
• Foster empathy and understanding of diverse perspectives.
• Identify actionable steps to advocate for change and contribute to solutions.
• Develop essential skills like financial literacy, media literacy, and environmental awareness.

Recommended Common Core Standards:

• RI.9-10.1, RI.9-10.3, W.9-10.1, SL.9-10.1, L.9-10.6 (English Language Arts)
• SS.9-10.1, SS.9-10.6, SS.9-10.9 (Social Studies)
• HS.PS.4.8, HS.ESS3.C, HS.ETS1.A (Science)
• Fin.Lit.8.1a, Fin.Lit.8.2a (National Financial Literacy Standards)

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Student Rights:

• Empower students to navigate real-world situations! 10 clear, engaging reads on rights & responsibilities. Get yours now!

AVID WICOR This Monthly Student Example Pages for CCI Data Collection: Use these student reflection worksheets to not only help you collect data for the Coaching and Certification Instrument (CCI) but also to help students recognize where they are using WICOR regularly. AVID students will share examples of where they have seen WICOR in their classes by focusing on a new WICOR each month (writing, inquiry, collaboration, organization, and reading.) Color and black and white options are available!

**➡**Get the Matching WICOR This Bulletin Board HERE! ⬅

✨AVID Growing Bundle✨

✨AVID Decor Bundle✨

Student Directions Example:

"Write or draw examples of writing that you have seen in your classes this month. Include the class and the activity. Some examples include: reflections, note-taking, peer evaluations, quickwrites, etc."

What's Included:

• 6 worksheets (one for each: writing, inquiry, collaboration and reading) with poloroid templates for students to add their examples
• 1 page where students can input their favorite WICOR strategies they've seen
• Color and black and white options available for all

Classroom Decor

More AVID Resources

Jobs, careers and work are highlighted and celebrated on Labor Day. This bundle of educational puzzles will open children's eyes to the many types of careers available to them, and illuminates the value that everyone brings to the community – whether they work in retail services or classrooms, on farms, or even in the entertainment business.

Follow My Store

This is a great activity for the 1st week of class when you are getting to know the students.

Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.

See my site for my listing that contains 9 additional All about ME Fashion Activities:

• T-shirt
• Hoodie
• Sneaker
• Cardigan
• Letterman Jacket
• 2 different Quilt Squares
• Converse Style Sneakers
• Backpack

I love using these during the 1st week of school!

This fun resource includes 5 different styled worksheets where students can write and draw about what they want to be when they grow up! Perfect for pre-kindergarten through second grade, as well as different ability levels in the same classroom. Pre-made modifications ready for all learning styles and abilities!

This product is now a TeachShare Digital Activity! It can be used for Distance Learning.

You can now:

1. Customize this resource for your students

2. Preview and assign to students through Google Classroom (assign one of the five worksheets as opposed to all)

3. Review completed assignments and return feedback

Freebies & Discounts:

Be sure to follow my store on TeachShare.com to stay up to date on all my new products, including products that are FREE and on discount!

Ratings & Reviews:

Please leave a review if you enjoyed this product and found it useful. I really love reading how you are using my products in your classroom :) Every time you give feedback, TeachShare gives you feedback credits that you use towards future products!! Thank you in advance for taking the time to leave a rating & review!

"Understanding Vital Signs: Patient Chart Analysis & Terminology Matching Activity"

Description:
Engage your students with this comprehensive and interactive resource designed to teach the importance of interpreting vital signs in healthcare. This activity combines patient chart analysis with a terminology matching exercise, making it perfect for building both practical and theoretical understanding.

What’s Included:

1. 10 Patient Charts:

• Realistic scenarios with recorded vital signs (temperature, pulse, respiration, blood pressure, and oxygen saturation).
• Students analyze charts to identify abnormalities, determine if values are high or low, and interpret what these values might indicate.

1. Vital Signs Terminology Matching Exercise:

• Terms like tachycardia, bradypnea, hypothermia, and more.
• Students match terms to their definitions, reinforcing medical vocabulary comprehension.

1. Reference Materials:

• A vital signs cheat sheet with normal ranges for easy student reference.

1. Discussion Questions:

• Thought-provoking prompts that encourage critical thinking and real-world application.

1. Teacher Instructions:

• Step-by-step guidance to implement the lesson.

1. Answer Key:

• Comprehensive explanations for all chart abnormalities and matching terms to support classroom discussions.

Learning Objectives:

• Understand the normal ranges for vital signs.
• Identify and interpret abnormal values in a clinical context.
• Master key medical terminology related to vital signs.

Perfect For:

• High school health science, anatomy, or nursing courses.
• Exploring medical careers, patient care, or clinical skills.

Why You’ll Love This Resource:
This activity promotes engagement, critical thinking, and real-world application, helping students connect classroom concepts to future healthcare careers. The matching exercise enhances vocabulary retention, making it ideal for reinforcing foundational knowledge.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

Follow me for more engaging lessons!

Scrub Squad

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

*******************************

▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

*******************************

▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

*******************************

▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

*******************************

▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Can You Guess My Occupation? The Interactive Classroom Game That Makes Learning Fun!

Boost student engagement and ignite career exploration with this captivating guessing game!

Can You Guess My Occupation? is more than just a game - it's an interactive learning experience that sparks curiosity, critical thinking, and essential life skills. ️‍♀️

Here's how it benefits your students:

• Develops detective skills: Students become armchair detectives, analyzing intriguing pictures and using clues to predict each person's profession.
• Sharpens critical thinking: They'll decode visual cues, answer thought-provoking questions, and build strong reasoning abilities.
• Encourages lively discussions: Foster a dynamic classroom environment where students share their observations and perspectives, sparking healthy debate.
• Enhances observation and deduction: Train those eagle eyes! Students will learn to analyze details and draw logical conclusions.
• Nurtures creativity: Let imaginations soar as students explore the vast world of professions.
• Ignites career exploration: This activity is a springboard for students to discover their potential career paths.
• Makes learning enjoyable and memorable: Who says learning can't be fun? This engaging game keeps students captivated and wanting more.

Perfect for Educators Seeking Dynamic Teaching Tools:

• Easy to implement: Get started in minutes with this interactive and ready-to-use activity.
• Adaptable for all ages and learning styles: Tailor the difficulty to suit your students' needs.
• Complements your curriculum: Aligns perfectly with career exploration units or critical thinking exercises.

Dive into the world of career discovery today!

Can You Guess My Occupation? is the perfect addition to any classroom, transforming learning into an educational adventure.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

☺ Follow me to receive notifications when new products are posted. You will also receive occasional messages alerting you to sales, promotions, and other exciting news.

☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab. I would be happy to create a product to meet the needs of you and your students.

⭐Questions? Send me an email at

Inspiredbymlg@outlook.com

It's never too early for young students to start thinking about what they'd like to be when they grow up. This resource allows students to select from multiple career choices and allows them to elaborate on what they'd like to be. It could be a great way to follow up on career day.

A HUGE thank you to the following content creators for making my resource possible:

https://www.TeachShare.com/Store/Bunny-On-A-Cloud

https://www.TeachShare.com/Store/Babanana-Studio

***HALLOWEEN EDITION***

Use this spooky worksheet when introducing HTML structure to show the similarity between the code structure and a human body.

Tags used for this worksheet:

KEY INCLUDED

Looking for the regular, non-spooky version? Click here!