Career and Technical Education Google Apps

Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

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▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Product Overview
Enhance your audition process with our versatile Theatre Audition Form Template! This comprehensive and fully customizable resource is designed for theatre educators and directors looking to streamline data collection for their school musicals, plays, or community theatre productions. Whether you are an experienced director or new to the theatre scene, this template will save you time and effort while ensuring you gather all the necessary information from your auditioners.

What's Included

• Editable Google Form: Easily customize the form to fit your specific needs. Collect essential information such as contact details, role preferences, and prior experience in a professional and organized manner that easily exports to a Google Sheet.
• Editable Google Docs Option: For those who prefer a traditional document format, a fully editable Google Doc is included. This option allows for easy printing and distribution if needed, but can also be fillable as a digital version.
• Canva Template for Google Form Header: Personalize the appearance of your Google Form with an editable Canva template. Create a visually appealing form header that reflects the design and aesthetic of your production and make a great first impression on auditioners.

Who Can Benefit

• School Theatre Programs: Perfect for gathering detailed information from students auditioning for school musicals or plays.
• Community Theatres: Useful for collecting data on community members participating in local productions.
• Theatre Companies: Ideal for professional theatre companies to efficiently manage auditions and streamline communication with performers.

Additional Features

• User-Friendly: Designed to be intuitive and easy to use, even for those with minimal tech experience.
• Time-Saving: Reduces the administrative burden of organizing auditions, allowing you to focus on the creative aspects of your production.
• Customizable: Tailor the forms and headers to suit your specific needs and the unique identity of your theatre program.

How to Access
This product is delivered via a file download. You will receive links to access the Google Form, Google Doc, and Canva template. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

To utilize the Google Form and Google Doc, a free Google account is required.
If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

For the Canva template, a free Canva account is required. If you don’t have a Canva account, you can create a free one here: https://www.canva.com
This product is for single classroom personal use only!
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If you need help with this product, please contact me!
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This website/webpage evaluation rubric is a great tool for students to get the most out of their online learning experience. It helps them to identify areas for improvement and to develop their skills in assessing and evaluating websites and webpages. With this rubric, students can easily identify areas for improvement and develop their skills in assessing websites and webpages. It can be printed or used as is (Google Sheets).

Do you teach a college and career course? Are you an AVID teacher or maybe a counselor? Do your students love to debate? Then your students will love this college and career would you rather game! Perfect for back to school or any time in the school year!

Allow your students to debate as they process and think about their futures in a college and/or a career. I promise it will leave your students both laughing and thinking!

What do you get?

15 College and career would you rather question slides

When to Use:

AVID, Counseling, Framework Friday, Middle or High school brain break

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool

These fully editable, general Engineering Notebook pages allow students to keep their notebooks on the computer using either Microsoft PowerPoint or Google Slides. Teachers digitally send students the page(s) they need for the lesson via Google Drive (or other file sharing) or through a LMS such as Google Classroom or Edmodo. Students then add the specific sheet to their file (digital notebook) and complete, following the teacher’s instructions.

These are GENERAL sheets (see list below) that can be used with most lessons in an engineering class, STEM class or an engineering unit in a science class. They are not lesson specific and do not include actual questions or activities.

These were designed for middle school (grades 6-8) but could be used in upper elementary or high school as well.

Files included:

• Teacher & Student Resources (includes instructions for editing, uploading, downloading and sharing)

• Student handout: Instructions for Download and Use

• Fully editable notebook pages in BOTH PowerPoint and Google Slides including:

o Title Page

o Table of Contents

o Note page (plain background)

o Note page (lined background)

o Note page (grid background)

o Classroom procedures page (blank)

o Classroom procedures page (editable suggested procedures included)

o Guidelines for using the Notebook page (blank)

o Guidelines for using the Notebook page (editable suggested guidelines included)

o Safety Procedures page (blank)

o Safety Procedures page (editable suggested safety guidelines)

o Grading Procedures page (blank)

o Grading Procedures page (editable suggested grading procedures and rubric)

o “What Did I Accomplish Today” questions page (suitable as a daily recap/exit activity)

o KWL template page (blank)

o Vocabulary template page (blank)

o Engineering Design Process Flow Chart template (steps included, otherwise blank)

o Venn Diagram template (blank)

o Venn Diagram (editable includes topics to compare inventions and innovations)

o Two Column Topic Comparison Chart template (blank)

o Two Column Topic Comparison Chart (editable includes headings for Engineering careers/classes

Related Products
⭐ Exploring Careers: STEM Science, Technology, Engineering & Math
⭐ Real World Math - How Engineers Use Math
⭐ The Physics of Bridges
⭐ The Physics of Windmills

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Now with digital worksheet to support distance learning!

This product features an engaging Technology Talk activity that will have your new students thinking, writing, speaking, and moving all in one class period. In this activity, they must choose between 6 different quotes about technology and articulate why the quote aligns with their own perspective. Use this lesson every year to set the tone for what you expect in class; it is a great way to gain insight about your students' current attitudes toward technology. We have also recently added a digital version of the Technology Talk worksheet for use on Google Slides.

Product includes:

• Comprehensive Lesson Plan
• "Tech Talk" Sheet for students to fill out
• 6 Corresponding "Technology Quote" signs to hang up around your room
• Digital Worksheet to support distance learning for use with Google Drive
• Detailed instructions for accessing digital resource

Though I utilize this product on the first day of school, it really can be used all year long. I hope that it is as successful in your class as it is in mine!

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School Mad Libs

⭐First Day of School Powerpoint

⭐ Bullying Prevention Powerpoint

⭐Study Hall Expectations Powerpoint Presentation

⭐Back to School / Open House Brochure

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Click to Follow Language Arts Excellence

This fun GOOGLE APPS resource includes 5 different styled worksheets where students can write and insert photos about what they want to be when they grow up! Perfect for pre-kindergarten through second grade, as well as different ability levels in the same classroom. Pre-made modifications ready for all learning styles and abilities! This resource also comes with examples!

E-Learning / Home Learning / Remote Learning / Distance Learning / COVID-19 / Coronavirus / Paperless

Freebies & Discounts:

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Ratings & Reviews:

Please leave a review if you enjoyed this product and found it useful. I really love reading how you are using my products in your classroom :) Every time you give feedback, TeachShare gives you feedback credits that you use towards future products!! Thank you in advance for taking the time to leave a rating & review!

Career Readiness | Job Interview Questions | Customer Service Questions

ABOUT THIS RESOURCE

★ Topic – Job Interview Questions

★ 135 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Job Interview Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slide Link

★ Career Readiness

This resource includes:
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Encountering emotional, demanding, or difficult customers as well as tricky situations is just inevitable and part of the job. Students will eventually be "quizzed" on how they would handle difficult customers and situations during interviews for a job! Interviewers want to know if your students, your soon-to-be employees, will be productive team members in their workplace.

These interview questions are a great way to:

⭐ prepare students for job interviews.

⭐ measure what students know and do not know about customer service.

⭐ introduce students to the concept of customer service.

⭐ determine what customer service concepts students need to learn or explore further.

⭐ help students reflect about what they know and what they’ve learned about customers service.

⭐ to assess students’ comprehension on customer service related issues and situations.

⭐ better prepare students for future employment.

These customer service-related job interview questions will reveal useful information about what students know while encouraging them to "think on their feet." Seeing how they react speaks volumes about how they will handle real-life situations.

This resource includes a total of 48 Job Interview Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service, test their knowledge and explore qualities required for exceptional customer service in any workplace, and how to appropriately and professionally handle difficult customers and situations.

You can ask students to answer the questions in their class journals, in groups (or with their partners), or as part of a class discussion. You can even give students the "hot seat" and have them answer job interview questions in front of the class❗

This resource makes a great addition to any class or course that needs to cover customer service or career readiness because the context is based on experiences your students will eventually face in the workplace.

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RESOURCE ITEMS:

▶️ JOB INTERVIEW QUESTION TASK CARDS (7 COLORS)

✅ This resource includes 48 Job Interview Question Task Cards  (both Colored and B&W). You can use the interview questions as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about how to answer job interview questions.

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Job Interview Questions WORKSHEETS (Print and Digital)

✅ This resource also includes 48 WORKSHEETS with lines and an interview question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Interview Questions (Easy Access for Teachers – 2.5 pages)

Also included is a 2.5-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These worksheets can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Elevate your theatre production with our comprehensive Production Character Scene Breakdown Template! Perfect for plays or musicals and ideal for directors, stage managers, and students, this dynamic tool is designed to streamline your classroom script analysis or assist in production planning.
Product Overview
This editable Google Sheets template provides a structured, easy-to-use format for organizing your rehearsal planning both plays and musicals. Featuring an example page, it offers a clear guide to effectively utilizing the template for your specific needs.
Key Features

• Character Scene Breakdown: Effortlessly track which characters appear in each scene, making script analysis, rehearsal calendar planning, and actor tracking more efficient.
• Rehearsal Scheduling: The pre-programmed second sheet lists characters by scene, assisting the creation of rehearsal schedules. Directors can easily prioritize scenes with similar character groupings, optimizing rehearsal time.
• Actor and Ensemble Tracking: Organize scenes by character or actor, ensuring each ensemble member knows exactly which scenes they are involved in. Keep detailed notes on each scene to track specific roles ensemble is covering in each scene.
• Versatile Use: Whether you're directing a full-scale production or conducting a classroom exercise in stage management, directing, or script analysis, this template adapts to your workflow, making it an indispensable tool for theatre professionals and educators alike.

Ideal For

• Directors: Streamline your production planning and maximize rehearsal efficiency.
• Stage Managers: Gain a comprehensive overview of character appearances to facilitate seamless scene transitions and actor communication.
• Students: Perfect for those studying direction and stage management, providing a practical approach to understanding script structure and character interactions.

Take your theatre production from classroom to curtain with ease using our Theatre Character Scene Breakdown Template!
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Note: This product is delivered via a file download. There are links to access both the Google Sheets file and tutorial video. If you have trouble with the file please email me at classroomtocurtain@gmail.com.
The attendance tracker is intended for use with Google Sheets which you will need a free Google account to access.
If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp
This product is for single classroom personal use only!
___________________________________________________________________________
If you need help with this product, please contact me!
Connect with me for more ways to elevate your theatre program classroom to curtain:
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Subscribe to Mailing List
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Classroom to Curtain © 2025

Your students will love this editable AVID Fall WICOR Choice Board, perfect for Halloween, Thanksgiving, or any autumn lesson plan. These digital sub plans include activities aligned with WICOR strategies, focusing on writing, inquiry, collaboration, organization, and reading. Ideal for keeping students focused during the fall season!

Great for assessments, sub plans, supplemental lessons, lesson planning, and more!

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students will respond to a "finish the scary story" prompt and then create their own using the provided template.
• Students will respond to a "finish the fall story" prompt and then create their own using the provided template.
• Students will design a haunted house and then pretend they are real estate agents and persuade someone to buy their house while following the provided project requirements.
• Students will read the provided AVID gratitude A-Z slides and complete the gratitude alphabet page on the last slide.
• Students will complete all 4 parts of the Turkey Talk: A feast of Simple, Compound, and Complex Sentences. An answer key is included for teachers.

Inquiry

• Students will solve the provided Thanksgiving Logic Puzzle and use a Solution Grid to help them organize their thinking. This comes with an answer key for teachers and also makes a great TRF!
• Students will go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using Costa's House provided.
• Students will choose a person from a list of historical and political figures for Hispanic Heritage Month. After conducting research, they will answer the 5 questions provided. Students will then create a 7-slide Google Slides presentation over research by following the requirements.
• Students will create a 10-question quiz over notes they have taken recently in a core class. Consider focusing on a class that may have a test or quiz coming up.
• Students will create a KWL using the linked chart and then read the provided article about the history of Halloween while completing their chart.

Collaboration

• With a partner, students will answer the Johnny Appleseed Myth Vs. Reality Research Questions by using the provided notes and conducting research through the list of provided websites. Then students will create a podcast script.
• Students will use the provided Roll a Monster Story Board and follow the directions to create a story chain within a group of 3.
• Students will follow the Mnemonic Study Song Project Requirements to create a mnemonic or study song that helps them remember key concepts from recent notes in a core class to help them prepare for an upcoming test or quiz.
• Students will follow the Halloween or Thanksgiving Team Building Project Requirements to create a Halloween or Thanksgiving-Themed team-building activity with a partner.
• Students will individually read either article 1. Is Halloween too Commercialized? or article 2. Should Schools Have Longer Breaks in the Fall? then they will have socratic dialogue by following the directions and responding to the prompts.

Organization

• Students will clean up and organize their Google Drive or another cloud storage by following the directions.
• Students will organize their binder and take before and after pictures.
• Students will calculate their GPA using the provided link. Then choose the class with the lowest grade and set a SMART goal on the Turkey SMART Goal page.
• Students will follow the Themed Graphic Organizer Project Requirements to create a Fall, Thanksgiving, or Halloween-themed graphic organizer and fill it in with information from recent class notes.
• Students will practice taking Cornell Notes over one of the provided articles.

Reading

• Students read the spooky story, "The Lottery" by Shirley Jackson. Then fill in the vocabulary awareness chart and include definitions in their own words.
• Students reread the spooky story, "The Lottery" by Shirley Jackson. Then answer the provided reflection questions.
• Students read a book of their choice for 30 minutes and complete a digital one-pager over what they read. Make sure to follow the requirements in the template.
• Students read the Summary vs. Reflection: The Forgotten Room slides, and respond to the questions using the text boxes.
• Students choose their favorite fall poem from the provided website. Then follow the assignment instructions to reflect on the poem they chose.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More AVID choice boards...

General WICOR Choice Board

End of Year WICOR Choice Board

Back to School WICOR Choice Board

The “Learning Google Docs” Beginner Lessons start students with no previous knowledge of Google Docs on a path of learning the most important and frequently used commands to give them a quick start. Each lesson has a short, step-by-step tutorial that includes screenshots to walk students through the new tools they will use in the lesson. Then, they are given a creative task to solve, using those skills to create a document. There are five lessons, each taking no more than two (50 minute) class periods.

This lesson has been revised to be compatible with the latest version of Google Docs (2-2020) and also includes the older instructions and resources that were included with the original lesson for previous purchasers who are re-downloading the lesson. The older lessons are included in their own folder within the .zip file.

This lesson was created for middle school (grades 6-8) but could also be used with upper elementary or high school students.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Files Included with this Lesson

• Teacher Notes and Resources

• 5 Mini Lessons with Tutorial and Creative Project including rubrics

Related Products
⭐ Learning Google Sheets - Beginner Lessons
⭐ Learning Google Slides - Beginner Lessons

Remember to leave feedback for credits on future purchases!

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Connect with us for free technology tips, resources and curriculum:

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Career Readiness Skills | Customer Service Writing and Discussion Questions

ABOUT THIS RESOURCE

★ Topic – Career Readiness | Customer Service

★ 99 pages

★ Print and Digital (PDF and Google Slides)

★ Features 64 Customer Service Writing/Discussion Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slides Link

This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.

The questions can be used for the following:

⭐ to measure what students know and do not know about customer service.

⭐ to introduce students to the concept of customer service.

⭐ to determine what customer service concepts students need to learn or explore further.

⭐ to help students reflect about what they’ve learned about customers service.

⭐ to assess students’ comprehension.

✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.

✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.

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RESOURCE ITEMS:

▶️ QUESTION TASK CARDS (COLOR and B&W)

✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards  (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Writing/Discussion WORKSHEETS (Print and Digital)

✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Questions (Easy Access for Teachers – 3 pages)

Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service / Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Elevate your theatre productions with our Play and Musical Production Transitions Sheet Template—a must-have tool for directors, stage managers, and theatre educators alike! This versatile Google Sheets template is specifically designed to streamline the planning and execution of scene transitions in your play or musical.

Key Features:

• Pre-Formatted for Two Acts: Our template comes ready with space for two acts, each containing up to ten scenes. This structured format offers a clear overview of your entire production!
• Editable and Customizable: Need to add or remove scenes? No problem! The template is fully editable, allowing you to tailor it to your unique production needs.
• Example Page Included: To help you get started, we've included an example page demonstrating how to effectively utilize the template.
• Printable and Visually Clear: Designed with clarity in mind, this template is easy to print, making it a practical tool for stage managers to plan transitions effortlessly.
• Educational Use: Beyond its practical application, this template also serves as an excellent class activity. Use it to teach students about the intricacies of stage management or to assess script reading skills, especially for those with a technical inclination.

Whether you're a seasoned director or an educator looking to engage students in theatre production, this template is an invaluable resource. Get ready to take your theatre program from classroom to curtain with ease and efficiency!
___________________________________________________________________________
Note: This product is delivered via a file download. There are links to access both the Google Sheets file and tutorial video. If you have trouble with the file please email me at classroomtocurtain@gmail.com.
The attendance tracker is intended for use with Google Sheets which you will need a free Google account to access.
If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp
This product is for single classroom personal use only!
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If you need help with this product, please contact me!
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Classroom to Curtain © 2025

Use this back to school editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun back to school themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

⭐AVID Back to School Bundle!⭐

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students fill out an interest survey
• Students read about passive, assertive, and aggressive voices and how they are used in writing on a Google Form and then answer the questions in the Google form
• Students respond to one of the listed prompts in a journal, piece of paper or Google Doc following the given requirements.
• Students choose a college in their state (that they haven't researched or toured before) and take a virtual tour at Campus Tours. Then they fill out the Campus Tour Reflection provided.
• Students choose the core class that they feel will be the biggest challenge for them this school year. Then they write a letter to that teacher using the provided requirements and directions.

Inquiry

• Students go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using the linked Costa's House.
• Students choose a career they are interested in learning more about. They visit the provided website link to conduct research. Then they create a Google Slides presentation using the provided slideshow requirements.
• Students watch the provided TED Talk. In Canva, they create 3 motivational posters that promote a growth mindset following the requirements.
• Students use the provided requirements for creating a google forms quiz to create a 10-question quiz over notes they have taken recently in a core class.
• Students research online to find what quote best represents their goals and aspirations for the school year. They will follow the directions and complete the highlighted sections of the Google Doc provided.

Collaboration

• Students answer the interview questions on a linked partner interview form. Then they get with a partner (someone they don't know well) and interview their partner and compare responses.
• Students use the template provided to create a podcast script with a partner that teaches other students about what AVID is and encourages them to join.
• Students create an "All About Me" digital collage by following the directions in the slides and using the example provided. Then share their design with an AVID classmate and explain why they picked each image.
• Students complete a selfie partner scavenger hunt with a partner around the school.
• Students open the linked Summer Break Bingo template and type in different activities they did over the summer. Then they find classmates who did the same activities and add their names to the bingo card.

Organization

• Students print out their school map and use a highlighter to draw a route to all their classes and follow the directions to label their maps.
• Students complete "week 1" of the linked binder check log and answer the reflection questions.
• Students clean up and organize their Google Drive or another cloud storage. They will create folders for each subject and ensure all documents are appropriately filed and take before and after pictures or screenshots.
• Students follow the provided requirements to create an hourly schedule with the linked template.
• Students find a graphic organizer online for each of their classes OR create their own and take pictures. They will follow the provided directions and requirements.

Reading

• Students research information about the AVID system through the provided linked websites and Google Slides. Then they complete the digital linked Frayer Model by following the provided directions.
• Students complete the linked digital SAT Vocabulary Chart by following the provided directions.
• Students read the provided linked article and take digital focused notes.
• Students read a book of their choice for 30 minutes. Then they complete a DIgital One Pager template over what they read by following the requirements.
• Students choose 20 recent vocabulary words learned from any core content area. Then create a digital crossword puzzle through the provided website.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

General Version

Fall

End of Year

More AVID back to school resources...

Drawing Challenge

30 Second Speeches

Learning Google Slides Beginner Lessons start students with no previous knowledge of Google Slides on a path of learning the most important and frequently used commands to give them a quick start. Each lesson has a short, step-by-step tutorial that includes screenshots to walk students through the new tools they will use in the lesson. Then, they are given a creative task to solve, using those skills to create a presentation. There are four lessons, each taking no more than two (50 minute) class periods.

Files Included with this Lesson

• Teacher Notes and Resources

• 4 Mini Lessons with Tutorial and Creative Project including rubrics

This lesson has been revised to be compatible with the latest version of Google Slides (2-2020) and also includes the older instructions and resources that were included with the original lesson for previous purchasers who are re-downloading the lesson. The older lessons are included in their own folder within the .zip file.

This lesson was created for middle school (grades 6-8) but could also be used with upper elementary or high school students.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Related Products
⭐ Learning Google Docs - Beginner Lessons
⭐ Learning Google Sheets - Beginner Lessons

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Leadership Activities | Leadership Worksheets | Career Readiness Activities

About This Resource
✥ **Topic: **Leadership

✥ Leadership Activities
✥ 77 pages
✥ Print and Digital
✥ Suitable for Middle and High School Students
✥ Detailed Answer Keys included
✥ Career-Readiness | SEL - related resource

This resource includes:

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

Prepare students for success in today’s highly competitive world with this Leadership Activities, designed to instill, develop, and encourage essential leadership qualities. Perfect for middle and high school learners, this resource includes a wide range of activities that help students explore what it means to be a leader, understand the importance of leadership, and practice critical skills needed for success in school, the workplace, and beyond.

Key Features:

▶ Real-World Relevance: Scenarios are highly relatable and reflect familiar situations, providing meaningful opportunities for students to practice leadership skills in realistic contexts.

▶ Comprehensive Skill Development: Activities focus on teamwork, communication, decision-making, goal-setting, conflict resolution, and more.

▶ Interactive and Thought-Provoking: Helps students build confidence, develop self-awareness, and foster collaboration in diverse group settings.

▶ Flexible Usage: Ideal for classroom instruction, group projects, or individual growth activities with clear, easy-to-follow instructions.

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Items Included

▶️ 25+ Leadership Activity Worksheets

This resource features over 25+ Leadership Activity Worksheets, complete with detailed answer keys, giving students plenty of opportunities to practice and refine their everyday leadership skills. The worksheets are available in both print and digital formats, with pre-made text boxes for easy use.

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

Benefits of Engaging Students in Leadership Activities:

✅ Builds Confidence

✅ Enhances Communication Skills

✅ Develops Problem-Solving Skills

✅ Promotes Teamwork

✅ Encourages Responsibility

✅ Teaches Conflict Resolution

✅ Fosters Self-Awareness

✅ Simulates Real-World Scenarios

✅ Supports Social-Emotional Learning (SEL)

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▶️ **Also Included: **Two student-led interactive leadership activities, designed to be completed in pairs, small groups, or individually, available in both print and digital formats.

▶️ Fundraising Project Activity (Editable)

Students will take charge of organizing and leading a successful fundraising event. This activity provides a hands-on opportunity to practice key leadership skills, including:

▶ Collaborating and working effectively with others

▶ Teamwork and delegating responsibilities

▶ Resolving conflicts and overcoming challenges

▶ Strategic thinking and problem-solving

▶ Communicating ideas clearly and persuasively

▶ Influencing and motivating others

▶ Planning and managing tasks to achieve goals

This editable resource allows you to tailor the activity to your students' needs, making it a versatile and engaging way to develop essential leadership abilities.

✅ This activity is available in two versions:

⭐ Variation #1 - Non-Editable
This version cannot be modified as it includes copyrighted clipart, borders, and fonts.

⭐ Variation #2 - Editable
This version is fully customizable. Created with non-copyrighted images, borders, and fonts, it can be adjusted to meet the specific needs of your students.

✅This activity provides everything you need to get started and guide students through the entire process. It includes:

• Teacher Instructions
• Student Worksheets
• Detailed Answer Keys
• Reflection Sheets

Absolutely no preparation is required—just print or assign digitally and you’re ready to go!

✅ This activity includes comprehensive Answer Keys covering all aspects of the activity, ensuring clarity and support for both teachers and students.

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▶️ Delegating Responsibilities/Group Roles Activity (Uneditable)

Assigning Group Roles - Delegating Responsibilities (Available in Print and Digital Formats)

In this leadership activity, students will read about four fictional individuals and assign group roles based on each person’s skills, knowledge, and learning styles. The goal is to create an effective, productive, and collaborative working environment within the group. To support this process, detailed description cards are included. Please note: This version is uneditable.

✅ Comprehensive Materials: All the worksheets and resources needed to get started and guide students through the activity are included.

✅ Detailed Answer Key: A complete answer key is provided for all aspects of the activity.

✅ Engaging Design: Worksheets feature appealing graphics, borders, and fonts to capture students’ attention and foster enthusiasm for completing the tasks.

✅ Google Slides Version Included: The entire resource is also available in Google Slides format, with pre-created text boxes for convenience. Each worksheet slide includes two helpful instruction solution tabs:

• One for restoring deleted text boxes.
• One for zooming in to enlarge worksheets.

These features make the resource especially user-friendly for students new to Google Slides or in need of extra support.

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************
LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
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These Editable Google Keep Headers are perfect for organizing every aspect of your theatre or drama program! Who doesn’t love a good to-do list? Especially with everything theatre educators have to manage and track, these headers create an aesthetically pleasing way to organize your tasks in Google Keep.
INCLUDED:

• How to use guide

• Tutorial Video for how to edit headers in either Google Slides or Canva

• Google Slides File –– 17 pre-formatted headers in each of 4 colorways with editable text (68 total header options)

• Canva Template –– 68 fully customizable headers in 4 starting colorways using 17 icons

  • • Graphics:

      • Clipboard
      • Lightbulb
      • Ladder & Paint
      • Costume Dress
      • Stage Light
      • Microphone
      • Fan
      • Music Staff
      • Dance Feet
      • Program
      • Tickets
      • Popcorn
      • Thought Bubbles/Social Media Loves
      • Dollar Bills
      • Comedy & Tragedy Masks
      • Director’s Chair
      • Stage Curtains

• • • Fonts Used

      • Poiret One/Poiret
      • Monserrat
      • Timeless
      • Playfair Display

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Note: This product is delivered via a file download. There are links to access both the Google Slides file and Canva template in the document. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

The headers are intended for use with Google Keep which you will need a free Google account to access.

If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

This product is for single classroom personal use only!
___________________________________________________________________________
If you need help with this product, please contact me!

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Classroom to Curtain © 2024

This training is designed for AVID Coordinators! These Google Slides can be used for a staff training or a district training. The focus of the professional development is on Costa's Level of Thinking and the importance of teachers using inquiry in their classooms. This training can be done with you direct teaching OR you can provide a link to the training for teachers to complete independently and on their own time. All links are already embedded in the slides to make this an easy no prep ready to go training for you!

What's Included:

• 26 slides with:

- embedded links

- videos

- a quiz with answers and explanations

- note taking

- questioning examples by subject

- activities/strategies

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

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In this lesson, students learn about famous entrepreneurs, their work and how their work influenced society. Students choose from an entrepreneur of interest (on their own or from a provided list) and then research specific information about them, creating a presentation in Microsoft PowerPoint or Google Slides. Perfect for business, history, social studies or career exploration classes.

This lesson was designed for middle school (grades 6-8) but could be used in any secondary classroom.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Files included:

• Teacher & Student Resources

• Student instructions, expectations and grading rubric

• Suggested list of famous entrepreneurs

Remember to leave feedback for credits on future purchases!

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Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram