12th Grade Career and Technical Education Resources

This Life Skills lesson is expertly crafted for older special education students with special needs who are preparing to enter the workforce. It dives into three common job shifts—Day Shift, Afternoon Shift, and Night Shifts—and examines the pros and cons of each, such as work-life balance, time off, and accessibility. Packed with practical examples, reflective questions, and real-world scenarios, students will explore their personal preferences for occupations and workplace environments. This occupation lesson provides essential vocational training, offering tools and guidance to help students build confidence, enhance career readiness, and make informed decisions as they step into employment opportunities. Perfect for teachers looking for engaging resources in special education career planning and job readiness skills.

The resource includes 28 slides designed to help students understand the differences between Day Shift, Afternoon Shift, and Night Shift. It features 18 multiple-choice prompts and 12 fill-in-the-blank exercises that reinforce key concepts. Additionally, 11 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options. An 8-page worksheet is included for assessment or Homework

"From Boogers to Burps: Gross Body Facts Trivia - Perfect for Health Science & Anatomy"

Product Description:
Engage your students with this fun and interactive Truth or Lie Gross Body Facts Trivia activity, perfect for health science and anatomy lessons! Packed with 25 hilarious and jaw-dropping facts, this resource explores the weird and wacky side of the human body while encouraging critical thinking and teamwork.

What’s Included:

• 25 Truth or Lie Questions: Covering fascinating topics like mucus production, skin shedding, and sweat glands.
• Answer Key: Clear, concise, and ready to use.
• Interactive Game Directions: Fun instructions for a “Team Truth or Lie” classroom game.
• Printable “Truth” and “Lie” Signs: Perfect for team activities or individual participation.

How to Use:

• Incorporate into health science or anatomy lessons for a lively review activity.
• Use as an engaging brain break, or trivia challenge.

Why Students Love It:

• Gross facts keep them laughing and engaged.
• Encourages teamwork and friendly competition.
• Sparks curiosity about how the human body works.

Why Teachers Love It:

• Easy-to-use, low-prep activity.
• Aligns with health science and anatomy curriculum standards.
• Creates a memorable and fun learning experience.

Make anatomy fun and unforgettable with this Gross Body Facts Trivia Game!

If you enjoyed this activity, explore the fun options below!

Health Science Coloring Pages: Exploring Medical Advances and Their Pioneers

Coloring Pages A-Z Medical Abbreviations Health Science / Nursing

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Leadership Questions | Leadership Skills | Leadership Worksheets | Career Readiness

This resource is also included in the following discounted Bundles:

• Leadership BUNDLE
• SEL Mega Bundle

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ABOUT THIS RESOURCE
✥ Leadership Questions
✥ 94 pages
✥ Print and Digital (PDF and Google Slides)
✥ Suitable for Middle and High School Students
✥ Career Readiness-related resource!

This resource includes:

------ 60 Leadership Writing/Discussion Prompt Task Cards
► 60 Colored Task Cards 
► 60 B&W Task Cards 

------ 60 Leadership Writing Discussion Prompt Worksheets (Same questions in Task Cards)

------ List of 60 Leadership Scenarios – 3.5 pages (Easy Access for Teachers)

------ Google Slide Link

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✨ We live in a highly competitive society where leadership is necessary to ensure success both in school and in the workplace. This resource features 60 Writing/Discussion Leadership Prompts that familiarizes students with the different aspects of leadership. These writing/discussion prompts can help students explore what it means to be a leader in all kinds of situations further encouraging them to start thinking about how they can both develop and/or improve their own leadership skills and behaviors.

✨ You can use the prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about what it means to be a leader.

✨ You may also use these writing/discussion prompts to assess what students already know about what leadership means and what more you need to do to further develop their comprehension of leadership.

✨ You can also have students role-play some of the ideas presented in the Task Cards! It would be super fun to see how students would demonstrate leadership behaviors! (You can then have others critique their responses, behaviors, and actions. Hey, it’s all part of leadership – Delivering, receiving, and responding to constructive feedback, even as they role-play!)

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▶️ The 60 Writing/Discussion Leadership Prompts are included in two versions:

★ Task Card Form (Colored and B&W)

★ Worksheet Form (with lines for students to write their answers)

⭐Worksheet Form is already included in Google Slides (Yes, all 60 of them!!) - with text boxes already created - to make it easier for you and your students to delve right into them without having to create the text boxes yourself! WHOOP WHOOP!

The 60 Writing/Discussion Leadership Prompts can be used in the following ways:

★ Quick Write
★ Do Now Question
★ Launch Activity
★ Reflection Question
★ Assessment
★ Classwork Assignment
★ Homework Assignment
★ “When You’re Done with Everything” Assignment (LOL!)
★ Pair Discussion
★ Role-Play
★ In Debates

★ Subplans

Topics covered:
⭐ Qualities and Characteristics of an Effective Leader
⭐ Communication
⭐ Motivation
⭐ Conflict Resolution
⭐ Opposing Viewpoints
⭐ Delivering and Receiving Constructive Feedback
⭐ Delegation
⭐ Dealing with Setbacks and Challenges
⭐ Personal Growth
⭐ Influence
⭐ Decision-Making
⭐ Self-Reflections

✅ The Task Cards contain beautiful, appealing background paper, border, fonts, and watercolor! - Very visually appealing!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same Writing/Discussion Leadership Prompts in the Worksheets. You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

✅ This resource is included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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▶️ 60 Leadership Writing/Discussion Worksheets (same prompt in the Task Cards)

This resource also includes 60 Leadership Writing/Discussion WORKSHEETS with lines, so students can write their responses. Students can answer the questions about Leadership either on paper, or on Google Slides! These worksheets contain the same questions in the Task Cards.

▶️ List of Scenarios (Easy Access for Teachers – 3.5 pages)

Also included is a 3.5-page complete LIST OF LEADERSHIP questions to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets!

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Lesson plans are not included. These activity and writing prompt worksheets can be used as a resource with your own lesson plans and in such a way that best meets the needs of your students.

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Save $$$ by purchasing the Leadership BUNDLE!!

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Other Leadership resources you might be interested in:

• Leadership BUNDLE
• Leadership POWERPOINT and Activity Worksheet Packet
• Leadership Activity Worksheets and ANSWER KEYS
• Leadership Scenario Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Checkout my REAL-LIFE SCENARIOS LIBRARY!

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An Attendance Sheet - Record Monthly, Color-Coded, Multiple Printable is a comprehensive sheet designed to track and manage attendance records for a group of individuals over the course of a month. This sheet is structured to provide an organized and visually intuitive way to monitor attendance patterns. is Perfect for school, college, university, and homeschool use

Here is a breakdown of its key features:

-size A4

- Attendance Sheet 5 color

- +20 space to record names

-Print as many pages as you need.

Overall, this Attendance Sheet is a versatile tool that combines functionality with visual clarity to streamline the process of recording, monitoring, and analyzing attendance data on a monthly basis.

Attendance Register

Attendance Record sheet

Employee Attendance sheet

Student Attendance Register

Daily Attendance sheet

Classroom Attendance Tracker

Office Attendance Register

Monthly Attendance Sheet

School Attendance Record

Time and Attendance Register

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

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Engage students in the college readiness selection process with this interactive, small/whole group lesson plan to help uncover what type of college is best--small or large.

8 slides include:

Differences between small & large colleges

Characteristics of each

online video links of students

college selection resources by professionals & students

College research project to present information discovered

A fun learning experience for students who need to think about college and narrow their choices. Also, works for parents who need to compare/contrast colleges. Great for individual/group activities, Parent/Student College Night activity, homeschool, etc....

Meets Common Core State Guidelines for ELA/College Readiness.

Use with FREE "Choosing a College Major" at https://www.TeachShare.com/Product/Choosing-a-Major-First-Year-College-Skills-122877

Create a personalized "All About Me" display with these FFA emblem templates! This is a set of various sizes of emblems, allowing students to reflect on their identities and share their FFA experiences in a fun and engaging way.

Included in this download:

• Multiple sizes of FFA emblem templates
• Sections for name, grade level, favorite subject, and hobby
• Space to describe current FFA involvement and future goals
• Area for a fun fact and a photo

Perfect for FFA chapters, classrooms, and student presentations, this resource encourages self-expression and connection among peers.

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

Introducing Our Versatile Cast List Template for Plays and Musicals!

Tap into the magic of theatre with our fully editable Google Doc Cast List Template, tailor-made for dynamic educators and creative theatre directors. Whether you're orchestrating the next big production or inspiring students to imagine their dream cast, this resource is your one-stop solution!

What’s Inside:

• Digital Cast List Template:

  • Perfect for directors and educators alike, this easy-to-use template makes announcing your final cast a breeze. Seamlessly integrate it with your production workflow or upload it to your learning management system. Watch your students’ creativity soar as they craft their own dream cast based on the shows they’ve watched or read.

• Editable Printable Worksheet:

  • Need a quick and engaging activity for substitute plans? Our printable worksheet version is here to save the day! Students can fill out their cast lists on paper, making it an ideal hands-on activity that blends fun with learning.

Why You’ll Love It:

• User-Friendly: Designed with educators in mind, our template is intuitive and easy to customize, ensuring you spend less time formatting and more time inspiring.
• Flexible & Fun: Adaptable for both digital and print use, catering to a range of classroom needs and theatre settings.
• Encourages Creativity: Empowers students to think critically about character roles and storytelling, fostering a deeper understanding of theatrical productions.

Perfect For:

• Theatre educators seeking a versatile tool for classroom engagement.
• Directors looking to streamline their casting announcements.
• Substitute teachers needing a ready-made, educational activity.
• Students eager to explore their creativity through theatre.

Ignite your students’ passion for theatre and streamline your production process with our dynamic Cast List Template. Get it now and let the curtain rise on a world of creative possibilities!

How to Access

This product is delivered via a file download. You will receive links to access the Google Doc template. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

To utilize the Google Doc, a free Google account is required.

If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

This product is for single classroom personal use only!

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If you need help with this product, please contact me!

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Digital Student Portfolio Project for Google Sites

This digital student portfolio project for Google Sites is the perfect way to help your students showcase their work in a professional, organized, and user-friendly way. With this product, you can quickly create portfolios that highlight student work, achievements, and more. Plus, the digital portfolio can be easily shared with parents and administrators for viewing.

This project can range anywhere from 6th grade to 12th grade. Depending on the age, it takes them about 2-3 days to a week from my personal experience with my students.

You will receive a PDF copy of the project directions.

Design your Own Game...Templates for students do create a game. This item contains the PDF. I can e-mail the PPT for you to use on CANVAS, Schoology, Edmodo in order for your students to download it.

This exciting summer-themed 30-second speech activity is great for AVID, counseling, college and career, speech, or just used as a fun brain break in any class! Use it at the end of the year to test your students public speaking, dialogue, eye contact, planning, and teamwork skills!

Get the AVID End-of-Year Bundle HERE!

Get the 30-Second Speech Bundle HERE!

✨Public Speaking Bundle✨

✨AVID Bundle✨

✨AVID Team Building Bundle✨

What's Included:

• 1 directions pages
• 1 optional points slide
• 15 summer topics with silent 30 second prep timers
• 15 thirty-second speech timer slides
• 1 editable template to make your own OR let students make their own!

Directions:

• Put students into groups or breakout rooms of 4-6 students
• Go over the directions with students:
• Wait for the impromptu topic to show up on the screen (ex: convince your friends that applesauce is the best sunburn remedy)
• Decide who in the group will start and that student will have 30 seconds to prepare for their speech after the topic is revealed
• After 30 seconds the student will present their topic for 30 seconds

Optional Points:

• Secretly give points/take away points from group members on a small whiteboard or notebook paper
• Groups can earn by: Focusing on good voice, being creative with their responses, eye contact, posture, using an opening/closing statement, and making good points for your topic
• Groups can lose points by: being a poor audience member, having poor posture, not using good voice, not using eye contact, using filler words: like, um, so, okay, yeah, kinda…

Click HERE to see our other public speaking resources!

Click HERE to see our other AVID resources!

More 30-Second Speeches...

General Version with 25 Topics

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool

An introductory PowerPoint presentation on microbiology delves into the realm of microorganisms. It discusses types of microbes, classification, characteristics, and their significance in ecosystems, biotechnology, medicine, and disease. Through a combination of visuals and informative content, the presentation aims to ignite curiosity and lay the groundwork for deeper exploration.

This product is made for physical education, health, career and technical education program instructors, and related fields.

This product includes the following fitness testing forms:

• Exercise Examples of Muscle Groups

• 100 Cardio Circuit

• Body Fat Assessment with Chart

• Body Mass Index with Chart

• YMCA Step Test

• Fitness Test Evaluation Form

• HIIT Sheet

• Sit-Up Test

• Push-Up Test

• Shark Skill Test

• Sample Health History Form

• Target Heart Rate Training Zones Form

• Workout Sheet

You may like these products for elementary and middle school students as well:

Health Parent/Guardian Letter

https://www.TeachShare.com/Product/NYs-Health-Curriculum-ParentGuardian-Letter-8223615

3rd Grade Health Curriculum Map

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If you like this product, please leave a positive review. :)

Unearthing the Past: Forensic Archaeology Solves Historical Mysteries

Embark on a captivating journey into the thrilling world of forensic archaeology!

This comprehensive reading comprehension worksheet delves into:

• Unraveling the Past: Discover how forensic archaeologists use science and historical knowledge to solve crimes, locate missing persons, and even bring war criminals to justice.
• Unearthing Secrets: Explore the fascinating techniques used to analyze artifacts, skeletal remains, and burial sites, revealing hidden stories from the past.
• Real-World Examples: Analyze captivating case studies, including the discovery of King Richard III's remains and the investigation of the Pompeii "cold case."
• Ethical Considerations: Understand the importance of respecting cultural sensitivities and adhering to ethical guidelines when excavating historical sites.
• Challenge Yourself: Apply your newfound knowledge with thought-provoking questions and engaging assessment activities.

Why choose this resource?

• Captivating content: Ignites student interest with a compelling introduction, real-world case studies, and a primary source excerpt.
• In-depth exploration: Provides a comprehensive understanding of forensic archaeology, its applications, and its challenges.
• Critical thinking prompts: Encourages students to analyze the complexities, ethical considerations, and historical significance of this field.
• Assessment tools: Reinforces learning with multiple-choice, true/false, fill-in-the-blank, and short answer questions, along with a detailed answer key.

Learning Objectives:

• Students will define forensic archaeology and understand its applications in various investigations.
• Students will explain the different methods used by forensic archaeologists to analyze evidence from historical contexts.
• Students will evaluate the ethical considerations surrounding the excavation of burial sites in forensic archaeology.
• Students will analyze the role of forensic archaeology in uncovering past events and bringing perpetrators to justice.

Recommended Common Core Standards:

• RI.5.1: Quote accurately from a text when explaining what the text says or does.
• RI.5.2: Determine the central ideas or author's purpose in a text.
• RI.5.3: Explain the relationship between a series of historical events described in a text.
• RI.5.7: Draw on information from multiple texts to support a claim or make an inference.
• WHST.5.2: Write informative/explanatory texts to examine a topic and convey ideas clearly.
• WHST.5.4: Produce clear and focused writing on a topic or issue.
• WHST.5.8: Recall relevant information from experiences or texts to explain or support a point.

Ready to unlock your students' critical thinking potential? Explore my store for a treasure trove of reading comprehensions that tackle diverse themes and inspire insightful discussions. From historical mysteries to scientific explorations, there's something for every classroom!

Support a fellow educator and get rewarded! Purchase this resource, leave a review, and earn TeachShare credits you can use on any product on the platform. Your feedback helps others and benefits you too!

Related Products

Forensic Mysteries

• Unleash the CSI in your students! Explore 10 real-life forensic mysteries with this captivating reading comprehension bundle!

Serial Killer Reading Bundle

• Unravel the chilling narratives of history's most infamous serial killers with this in-depth reading comprehension bundle!

Team Building Public Speaking and Listening Card Game Activity- Connect the DotsThis: This Card Game is the ultimate public speaking team-building resource for your AVID students (or any content area) - This engaging and educational card game is designed to help students develop their public speaking skills and build teamwork in a fun and interactive way. It is perfect for AVID classrooms and beyond! It's suitable for use in AVID classrooms, as well as any classroom that values public speaking and teamwork.

Connect the dots boosts confidence, enhances communication, and fosters collaboration. Through playing this card game, students will gain the confidence and skills necessary to succeed in public speaking and work effectively in teams, setting them up for success both in and out of the classroom.

*Save 30% with this Public Speaking Bundle!

*Save 30% with this Public Speaking Card Game Bundle!

*Save 30% with the AVID bundle!

*Save 30% with the Connect the Dots Bundle!

How to Play Connect the Dots

• Print, cut, and laminate the 200 cards provided.

• Put the word cards into box or non-see through bag.

• A player picks two cards and then must immediately begin telling a story connecting both words together convincingly. The story should only be 1-2 minutes, complicated, or true!

• Once your class is comfortable with connecting two words, add to your word collection and increase the number of cards selected to three or even four.

Skills

• Moving from one idea to another smoothly, in a way that can be readily understood and followed by your audience, is a must-have public speaking skill.

• Connect the Dots gives people the opportunity to practice. Finding a way to conenct the words and practicing the ability to make those connections will become stronger and stronger.

• An added benefit of the game is listening and learning from each other.

What's Included

• Directions page
• Skills page
• Example story
• 200 word cards
• blank cards to write your own words

*This resources is available for Outschool teachers to purchase without the need for extra licenses.

Check out other AVID resources HERE!

Check out more Collaboration resources HERE!

Check out more Public Speaking resources HERE!

Dive into practical career and financial literacy with "The Career Life 'GAME'," an engaging no-prep printable resource for Australian middle school and high school students. This comprehensive package is designed to simulate real-life budgeting and financial planning scenarios, helping students navigate through various career pathways and financial decisions they'll encounter in the adult world.

The Career Life 'GAME' is an essential tool for students grappling with the complexities of modern economics and personal finance. Through this interactive and immersive activity, students will gain hands-on experience with income calculation, expense tracking, and the financial impact of life's unpredictable events with the included "wildcard" scenarios.

Empower your students to become financially savvy individuals as they step into the shoes of working adults. They'll learn to manage a budget, understand the significance of savings, and the repercussions of financial missteps, all within a safe classroom environment.

The resource features:

• Career pathway research
• over 30 pre-made career cards to explore or decide on your own.
• Detailed lesson plans building from career selection to understanding taxes, housing, and more.
• Embedded weblinks to Australia career and related websites.
• Budget tracker templates for real-time financial planning.
• A set of 20 "wildcard" scenarios that mimic real-life financial curveballs.
• Reflective review questions to consolidate learning and encourage critical thinking.

Each activity aligns with key curriculum standards, equipping students with the skills to analyze and synthesize information, preparing them for the complexities of adult financial responsibilities.

Australian Curriculum Links:

- Practical demonstration and application of financial literacy as part of the civics and citizenship curriculum.

- Engagement with economic and social issues, aiding in the development of personal and societal financial responsibility (ACHASSK119, ACHASSK135).

Visit my blog for a detailed explanation of the impact this resource has had on my students and how it can transform your history program into a dynamic learning experience that goes beyond the traditional curriculum.

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✅ ➡ American Revolution

✅ ➡ ⚔ US Civil War

✅ ➡ Medieval History

✅ ➡ World War One

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✅ ➡ ✈ World War Two

✅ ➡ ☭️ Cold War

✅ ➡ Australian History

✅ ➡ ⚙ Industrial Revolution

and

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The Universal Systems Model is one of the biggest concepts for CTAE courses. It permeates all aspects of our world is one of the first topics covered in the technology class. Here is a 10-day introductory unit to the Universal Systems Model (USM). It includes 9 seperate daily assignements and a Unit Quiz for the end of the unit.

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This is a great project to do once you have covered 20th century fashion. Student will create an informational mood board about a decade that you assign to them. The instructions list tasks and specific information that students must include about their particular decade. My students usually get their mood boards completed within 2-3 days, depending on their thoroughness.

Supplies needed:

poster board

glue stick/glue gun

fabric swatches

fashion magazines

various trinkets for students to use to "jazz up" their mood boards

Alternative Application: students could also make their mood board digitally on Canva or google slides.

Rubric is included!

Get ready for a thrilling adventure with "Winter Rx: Solving the Mystery of Medications!" This fun and engaging lesson is designed to captivate your students while they explore the fascinating world of medications. Perfectly tailored for health science, pharmacology, nursing, and pharmacy technician classes, this interactive resource will have your students on their toes as they uncover the secrets behind various medications through exciting riddles.

With everything you need at your fingertips, this printable lesson is ready to use with no-prep required! Each activity not only engages students but also builds essential real-world skills in nursing and pharmacy technician.

This lesson includes 20 flashcards featuring essential medication suffixes, along with 20 engaging riddles designed to have your students mastering these suffixes in no time. Featuring step-by-step instructions for teachers and clear student instructions included, this lesson is designed to be print and go, making your life easier while providing a captivating learning experience. Plus, with an answer key included, you can save time and focus on what matters most—your students!

Watch as your students dive into the world of medications with excitement and curiosity. This lesson is ideal for high school grades 9-12, ensuring that your students develop a solid foundation in health science. Your students will love this engaging approach that transforms learning into a thrilling mystery-solving quest!

Check out more holiday-themed activities!

Holiday Case Study Diagnose / Read Labs & Treat Sickly Elves / Health

Science

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Scrub Squad

Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

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This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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