12th Grade Career and Technical Education Resources (by rating)

This Life Skills lesson is expertly crafted for older special education students with special needs who are preparing to enter the workforce. It dives into three common job shifts—Day Shift, Afternoon Shift, and Night Shifts—and examines the pros and cons of each, such as work-life balance, time off, and accessibility. Packed with practical examples, reflective questions, and real-world scenarios, students will explore their personal preferences for occupations and workplace environments. This occupation lesson provides essential vocational training, offering tools and guidance to help students build confidence, enhance career readiness, and make informed decisions as they step into employment opportunities. Perfect for teachers looking for engaging resources in special education career planning and job readiness skills.

The resource includes 28 slides designed to help students understand the differences between Day Shift, Afternoon Shift, and Night Shift. It features 18 multiple-choice prompts and 12 fill-in-the-blank exercises that reinforce key concepts. Additionally, 11 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options. An 8-page worksheet is included for assessment or Homework

Welcome to a world where medicine meets laughter! Introducing "Prescription for Laughter: Medical Mad Lib Mayhem!" This engaging and interactive resource is perfect for sparking creativity and a sense of humor in your classroom!

What’s Inside?
A collection of wacky medical scenarios that invite students to fill in the blanks with their own imaginative words. From silly surgeries to laugh-out-loud patient assessments, this activity encourages collaboration, creativity, and a whole lot of giggles!

Why You’ll Love It:

• Engaging Learning: Students will practice their parts of speech while crafting hilarious medical stories.
• Teamwork & Fun: Perfect for small groups or classroom discussions, watch as laughter fills the room!
• Creative Expression: This activity allows students to unleash their creativity and storytelling skills in a fun way.

Get ready for a medical adventure that’s all about fun and creativity! Perfect for Health Science or just a lighthearted break in the day.

Don’t miss out on the chance to bring laughter into your classroom with this unique activity! Download now and let the hilarity begin!

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Social Emotional Learning Activity Worksheets

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This bundle is also included in the following discounted SEL MEGA BUNDLE!

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About This SEL Activity Worksheets Mega Bundle

------ Social Emotional Learning

------ 28 SEL Activity Packets

------ Total of 758+ Activity Worksheets

------ Print and Digital

------ Suitable for Middle and High School Students

------ Detailed Answer Keys | Sample Responses included!

CLICK ON INDIVIDUAL RESOURCES FOR FULL PRODUCT DESCRIPTIONS.

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PLEASE NOTE: THIS IS A GROWING BUNDLE! Purchasing at the current list price provides access to ALL future resources at no additional charge. List price will continue to change as new resources are added to this bundle, but it will not affect your original purchase price!!! New resources will constantly be added to this growing bundle! Please make sure you are following me, so you are notified when new resources are added! YAY!

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This Social Emotional Learning BUNDLE includes 28 SEL Activity Packets:

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to support students who accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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ABOUT THIS SEL ACTIVITY WORKSHEETS BUNDLE

• These SEL Activity Worksheets highlight real-life situations and scenarios to help students of all levels and abilities practice and build not only LIFE SKILLS, but the confidence and wisdom they need to interact with others effectively, forge positive relationships, negotiate conflicts, brainstorm coping skills, evaluate best solutions, communicate effectively, improve social skills and behavior, and most importantly, manage their emotions in difficult situations.

• This entire bundle includes PRINT and DIGITAL versions. Text boxes have already been added to make it easier for you and your students!

• The SEL Activity Worksheets can be used independently, in guided small groups, whole-class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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An Attendance Sheet - Record Monthly, Color-Coded, Multiple Printable is a comprehensive sheet designed to track and manage attendance records for a group of individuals over the course of a month. This sheet is structured to provide an organized and visually intuitive way to monitor attendance patterns. is Perfect for school, college, university, and homeschool use

Here is a breakdown of its key features:

-size A4

- Attendance Sheet 5 color

- +20 space to record names

-Print as many pages as you need.

Overall, this Attendance Sheet is a versatile tool that combines functionality with visual clarity to streamline the process of recording, monitoring, and analyzing attendance data on a monthly basis.

Attendance Register

Attendance Record sheet

Employee Attendance sheet

Student Attendance Register

Daily Attendance sheet

Classroom Attendance Tracker

Office Attendance Register

Monthly Attendance Sheet

School Attendance Record

Time and Attendance Register

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

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☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

Connect fact based, real life writing to process/patterned writing by having students "Write an Award Winning Business Letter". The 16 slide presentation includes: Parts of a business letter: date, inside address, greeting/salutation, body, closing, signature line Examples of 6 parts Checklist Extra resources Easy to follow and can be used with individuals,small or whole groups. Easily guides students through the process of writing business letters. Be sure to send letters once they are finished!

Create a personalized "All About Me" display with these FFA emblem templates! This is a set of various sizes of emblems, allowing students to reflect on their identities and share their FFA experiences in a fun and engaging way.

Included in this download:

• Multiple sizes of FFA emblem templates
• Sections for name, grade level, favorite subject, and hobby
• Space to describe current FFA involvement and future goals
• Area for a fun fact and a photo

Perfect for FFA chapters, classrooms, and student presentations, this resource encourages self-expression and connection among peers.

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

Introducing Our Versatile Cast List Template for Plays and Musicals!

Tap into the magic of theatre with our fully editable Google Doc Cast List Template, tailor-made for dynamic educators and creative theatre directors. Whether you're orchestrating the next big production or inspiring students to imagine their dream cast, this resource is your one-stop solution!

What’s Inside:

• Digital Cast List Template:

  • Perfect for directors and educators alike, this easy-to-use template makes announcing your final cast a breeze. Seamlessly integrate it with your production workflow or upload it to your learning management system. Watch your students’ creativity soar as they craft their own dream cast based on the shows they’ve watched or read.

• Editable Printable Worksheet:

  • Need a quick and engaging activity for substitute plans? Our printable worksheet version is here to save the day! Students can fill out their cast lists on paper, making it an ideal hands-on activity that blends fun with learning.

Why You’ll Love It:

• User-Friendly: Designed with educators in mind, our template is intuitive and easy to customize, ensuring you spend less time formatting and more time inspiring.
• Flexible & Fun: Adaptable for both digital and print use, catering to a range of classroom needs and theatre settings.
• Encourages Creativity: Empowers students to think critically about character roles and storytelling, fostering a deeper understanding of theatrical productions.

Perfect For:

• Theatre educators seeking a versatile tool for classroom engagement.
• Directors looking to streamline their casting announcements.
• Substitute teachers needing a ready-made, educational activity.
• Students eager to explore their creativity through theatre.

Ignite your students’ passion for theatre and streamline your production process with our dynamic Cast List Template. Get it now and let the curtain rise on a world of creative possibilities!

How to Access

This product is delivered via a file download. You will receive links to access the Google Doc template. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

To utilize the Google Doc, a free Google account is required.

If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

This product is for single classroom personal use only!

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If you need help with this product, please contact me!

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Digital Student Portfolio Project for Google Sites

This digital student portfolio project for Google Sites is the perfect way to help your students showcase their work in a professional, organized, and user-friendly way. With this product, you can quickly create portfolios that highlight student work, achievements, and more. Plus, the digital portfolio can be easily shared with parents and administrators for viewing.

This project can range anywhere from 6th grade to 12th grade. Depending on the age, it takes them about 2-3 days to a week from my personal experience with my students.

You will receive a PDF copy of the project directions.

This product provides a generic guide I came up with using AVID strategies as well as a reading my students did this year during their Science and Technology Unit. Using the AVID strategies to practice Close Reading in my AP Spanish Language and Culture course. I have provided this resource with a free example.

Do you teach a college and career course? Are you an AVID teacher or maybe a counselor? Do your students love to debate? Then your students will love this college and career would you rather game! Perfect for back to school or any time in the school year!

Allow your students to debate as they process and think about their futures in a college and/or a career. I promise it will leave your students both laughing and thinking!

What do you get?

15 College and career would you rather question slides

When to Use:

AVID, Counseling, Framework Friday, Middle or High school brain break

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool

The Phlebotomy Order of Draw Study Guide is an essential resource for aspiring and current phlebotomists, as well as other healthcare professionals involved in blood collection. This guide is meticulously designed to help learners understand and memorize the correct sequence of tubes used during blood draw procedures. The order of draw is crucial to prevent cross-contamination and ensure the accuracy of test results. The guide covers the color-coded system of blood collection tubes, each designed for different types of tests and additives, starting from blood cultures, followed by coagulation tubes, and so on.

This product is made for physical education, health, career and technical education program instructors, and related fields.

This product includes the following fitness testing forms:

• Exercise Examples of Muscle Groups

• 100 Cardio Circuit

• Body Fat Assessment with Chart

• Body Mass Index with Chart

• YMCA Step Test

• Fitness Test Evaluation Form

• HIIT Sheet

• Sit-Up Test

• Push-Up Test

• Shark Skill Test

• Sample Health History Form

• Target Heart Rate Training Zones Form

• Workout Sheet

You may like these products for elementary and middle school students as well:

Health Parent/Guardian Letter

https://www.TeachShare.com/Product/NYs-Health-Curriculum-ParentGuardian-Letter-8223615

3rd Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Curriculum-Map-8225515

3rd Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223964

4th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Curriculum-Map-8225530

4th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223979

5th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-5th-Grade-Health-Curriculum-Map-8225545

5th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-5th-Grade-Adapted-Health-Curriculum-Monthly-Plans-8223990

6th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-6th-Grade-Health-Curriculum-Map-8225561

If you like this product, please leave a positive review. :)

Caught between a rock and a hard place? This gripping worksheet equips students with the knowledge and courage to unpack the ethical complexities of workplace whistleblowing.

• Explore real-world scenarios like embezzlement and discrimination, analyzing both sides of the debate and legal considerations to make informed decisions about speaking up.
• Develop critical thinking and social-emotional learning skills by grappling with moral dilemmas, personal consequences, and potential rewards of whistleblowing.
• Perfect for Middle and High School ELA classes, this engaging resource connects with relevant current events and sparks meaningful discussions about corporate responsibility.
• Multiple choice, short answer, and thought-provoking case studies cater to diverse learning styles and keep students actively engaged.
• Teacher Answer Key and included for seamless implementation.

This worksheet tackles the crucial but often overlooked topic of workplace ethics. Students analyze the benefits and risks of whistleblowing, considering the potential harm to others, legal protections, and personal consequences. Case studies provide relatable contexts for applying ethical principles and developing the bravery to stand up for what's right, even when it's tough.

Benefits:

• Empowers students to confidently navigate ethical dilemmas in the workplace.
• Promotes ethical awareness and responsible citizenship.
• Develops critical thinking, research, and communication skills.
• Engages students with realistic scenarios and interactive activities.
• Saves teachers time with ready-to-use materials and answer key.

Overall, this engaging and relevant worksheet equips students with the knowledge and confidence to approach workplace ethical dilemmas with a critical eye and a strong moral compass. Add it to your lesson to empower the next generation of ethical and courageous professionals!

Download this ready-to-use worksheet today and help your students become ethical warriors, ready to blow the whistle on injustice and ensure a fair and responsible workplace for all!

AVID Video Guide Activity - Printable Template: Unlock the secrets to effective note-taking with this comprehensive video guide. Students will learn to follow a structured template that enhances their note-taking skills. Use for Ted Talks, movie days, video presentations and more!

AVID Bundle

AVID Writing Bundle

Directions and What's Included in the Template:

• Simply Print and go!
• Students will write a one-sentence summary that encapsulates the essence of the video, providing a quick overview of the content.
• Students will explore three key events or topics covered in detail, gaining insights that will elevate their understanding.
• They will write high-level questions to stimulate critical thinking, encouraging deeper engagement with the material.
• They will enhance their vocabulary with three essential words highlighted in the video, fostering a richer academic language.
• Finally, students express their feedback by rating the video with a color-coded star system,
• This template is available in both color and black-and-white versions for your convenience.

More AVID Resources

More Writing Resources

Looking for an up to date mega careers quiz with no prep required. 80 Diverse questions for high schools students from multiple choice to true/false. With included Kahoot quizzes linked in the resources for school with ICT resources.

Designed for non career teachers to run the career quiz in home room/form classes as part of a larger career program. I recommend printing and laminating the questions for continual reuse across many years.

Each question has the question, possible answer, with the correct in bold, and an expanded explanation for the answer as a discussion prompt with students.

Resources:

• 10 A4 question and answer sheet with 8 questions on each. (plus 1 template page)
• Questions vary from career roles, pathways and minimum educational qualifications. Explanation of each answer.
• Kahoot link sheet to 5 different Kahoot quizzes that you can run.

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Russian Revolution: Analyze "Rasputin" song for historical accuracy

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Explain what career options are available to your based on your interests and abilities.

Welcome to Engineering and Technology! Before we begin to see how engineering and technology affect our lives on a daily basis, let’s look at what is encompassed under the CTAE (Career, Technical and Agricultural Education) umbrella. We are going to do this by looking at a CTAE Pathway at the college level vs. a Math/Science Pathway at the college level. We are going to look at Kennesaw State University’s programs in several of these categories. Since KSU’s merger with Southern Polytechnic College of Engineering and Technology, this is a great place to look at several college options in each of these pathways.

This module includes 7 pages:

Vocabulary words

Links to Kennesaw State University - we use this school because it's close to us, but I also allow students to choose a college of their choice - they just have to look for their own links.

Introduction/description to CTAE

Create a hobbies/interest list.

Create paths of studies comparisons.

This is a great activity for the 1st week of class when you are getting to know the students.

Use: These fashion All about ME activities are great way to get to know your students and for students to get to know each other. It also allows students to show their creativity and personality.

See my site for my listing that contains 9 additional All about ME Fashion Activities:

• T-shirt
• Hoodie
• Sneaker
• Cardigan
• Letterman Jacket
• 2 different Quilt Squares
• Converse Style Sneakers
• Backpack

I love using these during the 1st week of school!

This 2-day lesson plan is designed to teach students essential skills for mobility assistance and proper body mechanics in healthcare settings. Students will learn to safely transfer, reposition, and assist patients using devices such as gait belts, walkers, wheelchairs, slide boards, and mechanical lifts.

The lesson includes:

• Interactive Demonstrations to model techniques for safe movement.
• Hands-On Practice with assistive devices to build confidence.
• Role-Play Scenarios that simulate real-world challenges caregivers may face.
• Worksheets for vocabulary, critical thinking, and reflections.
• Evaluation Rubrics to assess performance and communication.

What’s Included:

• 2-Day Lesson Plan with detailed objectives, activities, and assessments.
• Student Instructions for worksheets, role-playing, and reflections.
• Teacher Instructions with preparation tips, activity guides, and teaching strategies.
• Role-Play Scenarios for practicing skills in realistic situations.
• Worksheets and Vocabulary Exercises to reinforce learning.
• Evaluation Rubrics for role-play and skill assessments.

Skills Covered:

• Safe lifting, transferring, and repositioning techniques.
• Proper use of assistive devices (gait belts, walkers, wheelchairs).
• Preventing injuries through body mechanics principles.
• Communication and teamwork during patient care.
• Critical thinking and problem-solving in healthcare situations.

Standards Alignment:

• Aligns with National Health Science Standards (NHSS) for patient care and safety.
• Supports Career and Technical Education (CTE) frameworks for healthcare professions.

Why You’ll Love It:
This lesson plan is ready-to-use and provides engaging, hands-on activities that prepare students for real-life healthcare settings. It fosters teamwork, safety awareness, and problem-solving while building technical and communication skills essential for careers in health science and patient care.

If you enjoyed this activity, explore the fun options below!

Patient Rights Worksheets/ Case Studies & Ethical Scenarios 2 Day Health Science

CTE Health Science Learning Medical Equipment Explained with Coloring Fun

Follow me for more engaging lessons!

Scrub Squad

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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