Middle School Career and Technical Education Resources (by rating)

❤️Looking to save big on some fun additions to your classroom décor? This GROWING printable bundle includes a variety of elements such as banners, posters, fonts, bulletin board kits, door decorations, and more!

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✏️Check out each resource for more details.

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✅ Includes:

Multiple subjects:

☑ Educational Posters - Dinosaur Themed

☑ Educational Posters - Pastel

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Math:

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Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

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Engage students in the college readiness selection process with this interactive, small/whole group lesson plan to help uncover what type of college is best--small or large.

8 slides include:

Differences between small & large colleges

Characteristics of each

online video links of students

college selection resources by professionals & students

College research project to present information discovered

A fun learning experience for students who need to think about college and narrow their choices. Also, works for parents who need to compare/contrast colleges. Great for individual/group activities, Parent/Student College Night activity, homeschool, etc....

Meets Common Core State Guidelines for ELA/College Readiness.

Use with FREE "Choosing a College Major" at https://www.TeachShare.com/Product/Choosing-a-Major-First-Year-College-Skills-122877

Create a personalized "All About Me" display with these FFA emblem templates! This is a set of various sizes of emblems, allowing students to reflect on their identities and share their FFA experiences in a fun and engaging way.

Included in this download:

• Multiple sizes of FFA emblem templates
• Sections for name, grade level, favorite subject, and hobby
• Space to describe current FFA involvement and future goals
• Area for a fun fact and a photo

Perfect for FFA chapters, classrooms, and student presentations, this resource encourages self-expression and connection among peers.

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Introducing Our Versatile Cast List Template for Plays and Musicals!

Tap into the magic of theatre with our fully editable Google Doc Cast List Template, tailor-made for dynamic educators and creative theatre directors. Whether you're orchestrating the next big production or inspiring students to imagine their dream cast, this resource is your one-stop solution!

What’s Inside:

• Digital Cast List Template:

  • Perfect for directors and educators alike, this easy-to-use template makes announcing your final cast a breeze. Seamlessly integrate it with your production workflow or upload it to your learning management system. Watch your students’ creativity soar as they craft their own dream cast based on the shows they’ve watched or read.

• Editable Printable Worksheet:

  • Need a quick and engaging activity for substitute plans? Our printable worksheet version is here to save the day! Students can fill out their cast lists on paper, making it an ideal hands-on activity that blends fun with learning.

Why You’ll Love It:

• User-Friendly: Designed with educators in mind, our template is intuitive and easy to customize, ensuring you spend less time formatting and more time inspiring.
• Flexible & Fun: Adaptable for both digital and print use, catering to a range of classroom needs and theatre settings.
• Encourages Creativity: Empowers students to think critically about character roles and storytelling, fostering a deeper understanding of theatrical productions.

Perfect For:

• Theatre educators seeking a versatile tool for classroom engagement.
• Directors looking to streamline their casting announcements.
• Substitute teachers needing a ready-made, educational activity.
• Students eager to explore their creativity through theatre.

Ignite your students’ passion for theatre and streamline your production process with our dynamic Cast List Template. Get it now and let the curtain rise on a world of creative possibilities!

How to Access

This product is delivered via a file download. You will receive links to access the Google Doc template. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

To utilize the Google Doc, a free Google account is required.

If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

This product is for single classroom personal use only!

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Spanish Short Readings

Lower Levels

and Higher Level

Bundle

Purchase this bundle and save more than 65%!

Please Note that many of the short stories are my original stories as I am a Children's book writer :)

⭐No-Prep Needed

⭐Substitute Friendly

Want to be the first to know about the latest resources and special promotions? Follow me on TeachShare HERE! Terms of Use THESPANGLISHMOM™️. By purchasing and/or downloading this electronic file, you agree to the following terms. For personal use/single classroom use only. No part of this document may be distributed, posted on the internet, copied, edited, or resold. ALL contents of this document are under copyright protection including all content, text, fonts, and graphics, Thank you for respecting my hard word as well as the hard work of the artists whose work helped create this product. FOLLOW MY STORE so that you can receive notifications of new products (up to 50% OFF) and sale. To purchase additional licenses select to purchased additional licenses at checkout or go to “my purchases”, select the item, and click “buy additional licenses”. Did you know there are TeachShare School Accounts? Tell your administrator and ask if your school will purchase this for your classroom.

Thank you, Ariana Perez-Urbina

©TheSpanglishMom

Do you teach a college and career course? Are you an AVID teacher or maybe a counselor? Do your students love to debate? Then your students will love this college and career would you rather game! Perfect for back to school or any time in the school year!

Allow your students to debate as they process and think about their futures in a college and/or a career. I promise it will leave your students both laughing and thinking!

What do you get?

15 College and career would you rather question slides

When to Use:

AVID, Counseling, Framework Friday, Middle or High school brain break

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool

In this lesson, students learn more about famous structures and landmarks in Philadelphia, Pennsylvania and the individuals who created them. Students choose the landmarks they will research and then choose the software they will use to showcase their research. Students can choose to create a presentation, a brochure, or a newspaper using Web 2.0 tools (free, no download needed) or by using Microsoft Office or Google Apps. For classrooms with limited technology, this lesson can be completed with students working in pairs or small groups. The completed presentations can be shared with the rest of the class if the teacher chooses.

This is a great activity for a social studies or history class, or for a technology class. This lesson was designed for middle school (grades 6-8) but could be used in upper elementary grades or high school as well.

Files included:

• Teacher & Student Resources

• Student Instructions, Expectations and Grading Rubric

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This product is made for physical education, health, career and technical education program instructors, and related fields.

This product includes the following fitness testing forms:

• Exercise Examples of Muscle Groups

• 100 Cardio Circuit

• Body Fat Assessment with Chart

• Body Mass Index with Chart

• YMCA Step Test

• Fitness Test Evaluation Form

• HIIT Sheet

• Sit-Up Test

• Push-Up Test

• Shark Skill Test

• Sample Health History Form

• Target Heart Rate Training Zones Form

• Workout Sheet

You may like these products for elementary and middle school students as well:

Health Parent/Guardian Letter

https://www.TeachShare.com/Product/NYs-Health-Curriculum-ParentGuardian-Letter-8223615

3rd Grade Health Curriculum Map

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3rd Grade Monthly Plans

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4th Grade Monthly Plans

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Leap Year 2024 | Leap Day Activity | Do We Need Leap Year Socratic Seminar: In this Mini Socratic Seminar and Lesson students will mark the text of an article about Leap Year and why we have them. Then they will have a Socratic Seminar in small groups in order to discuss the essential question, “What is a leap year and is it a necessity?”

By the end of this Socratic Seminar, your students will have a deep understanding of what a Leap Year is and how to mark a text to prepare for a successful Socratic Seminar. Use this AVID Mini Socratic Seminar Lesson to increase dialogue and engagement in your classroom!

✨AVID bundle✨

What's Included:

• Lesson Plan with a walkthrough of all the slides and a video overview and explanation.
• What is a Leap Year Article- google doc which includes a transcript for students to mark their text and come up with questions in the margins for the Seminar. They will also add an essential question at the top, asummary at the bottom, and fill out the embedded vocabulary chart.
• Google slides- go over the lesson and discuss the process of a Socratic Seminar. The slides include embedded links for students to follow along and access required documents.
• Participant Reflection- a digital Google Sheets document for students to summarize and reflect what they learned through the Seminar.

Directions:

• Students will discuss prior knowledge they share about leap years
• Students will read the provided article and follow directions in the slides to mark the text
• Students will highlight unknown words and add these words and their definitions to their embedded vocabulary chart in the article text
• Students will come up with questions for the Socratic Seminar using Costa's Level of Thinking.
• Students will meet with a partner to clarify any confusion.
• Students will summarize the text by answering the EQ in 3-5 sentences.
• Students will review the protocol for Socratic Seminars.
• Students will use their questions and provided sentence stems to have dialogue in the Seminar.
• Students will complete a participant checklist to reflect on the seminar.

More AVID Resources

Set Sail for Creativity: Sailor and Captain Crown Templates for Classroom Fun. Enhance your little sailors learning experience with these exciting paper craft templates. Ideal for kindergarten, pre-k & preschool. Fuel their imagination with this hands-on activity. The printables include two black and white crown designs, with additional color versions, providing a perfect opportunity for coloring and cutting. Whether for morning work, centers, or early finishers, these templates are a fantastic way to introduce or reinforce the themes of sailors, captains, oceans, and under the sea adventures. Navigate your classroom into a world of creativity with these captivating Sailor and Captain Crown templates. Anchors aweigh!

This product includes:

• 2 black and white templates,
• 2 color templates,
• Side templates.

CLICK THIS LINK TO VIEW MORE EXCITING PAPER CROWN TEMPLATES.

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Your feedback is important to me. If you find this Under the Sea Themed Captain & Sailor Crown/Hat Paper Craft Pack helpful, please take a moment to leave a rating and review. Your input allows me to continue creating high-quality resources and make improvements where needed. Plus, by rating paid products, you can earn valuable TeachShare credits to use towards future purchases. To leave a review, simply visit your My Purchases page and click on the provided link. Your support through purchases, ratings, and following my store is greatly appreciated. Thank you, and happy shopping.

Now with digital worksheet to support distance learning!

This product features an engaging Technology Talk activity that will have your new students thinking, writing, speaking, and moving all in one class period. In this activity, they must choose between 6 different quotes about technology and articulate why the quote aligns with their own perspective. Use this lesson every year to set the tone for what you expect in class; it is a great way to gain insight about your students' current attitudes toward technology. We have also recently added a digital version of the Technology Talk worksheet for use on Google Slides.

Product includes:

• Comprehensive Lesson Plan
• "Tech Talk" Sheet for students to fill out
• 6 Corresponding "Technology Quote" signs to hang up around your room
• Digital Worksheet to support distance learning for use with Google Drive
• Detailed instructions for accessing digital resource

Though I utilize this product on the first day of school, it really can be used all year long. I hope that it is as successful in your class as it is in mine!

_________________________________________________________________________

Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School Mad Libs

⭐First Day of School Powerpoint

⭐ Bullying Prevention Powerpoint

⭐Study Hall Expectations Powerpoint Presentation

⭐Back to School / Open House Brochure

___________________________________________________________________________

Click to Follow Language Arts Excellence

Dive into practical career and financial literacy with "The Career Life 'GAME'," an engaging no-prep printable resource for Australian middle school and high school students. This comprehensive package is designed to simulate real-life budgeting and financial planning scenarios, helping students navigate through various career pathways and financial decisions they'll encounter in the adult world.

The Career Life 'GAME' is an essential tool for students grappling with the complexities of modern economics and personal finance. Through this interactive and immersive activity, students will gain hands-on experience with income calculation, expense tracking, and the financial impact of life's unpredictable events with the included "wildcard" scenarios.

Empower your students to become financially savvy individuals as they step into the shoes of working adults. They'll learn to manage a budget, understand the significance of savings, and the repercussions of financial missteps, all within a safe classroom environment.

The resource features:

• Career pathway research
• over 30 pre-made career cards to explore or decide on your own.
• Detailed lesson plans building from career selection to understanding taxes, housing, and more.
• Embedded weblinks to Australia career and related websites.
• Budget tracker templates for real-time financial planning.
• A set of 20 "wildcard" scenarios that mimic real-life financial curveballs.
• Reflective review questions to consolidate learning and encourage critical thinking.

Each activity aligns with key curriculum standards, equipping students with the skills to analyze and synthesize information, preparing them for the complexities of adult financial responsibilities.

Australian Curriculum Links:

- Practical demonstration and application of financial literacy as part of the civics and citizenship curriculum.

- Engagement with economic and social issues, aiding in the development of personal and societal financial responsibility (ACHASSK119, ACHASSK135).

Visit my blog for a detailed explanation of the impact this resource has had on my students and how it can transform your history program into a dynamic learning experience that goes beyond the traditional curriculum.

Enjoy this resource! Don't forget to follow my store for more awesome products and rate this product for your TeachShare credits :)

SUBSCRIBE NOW  to my list for a free copy of the eBook "ChatGPT for history Teachers" and a Story, Source, Scholarships resources to see how well they work in your classroom.

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✅ ➡ American Revolution

✅ ➡ ⚔ US Civil War

✅ ➡ Medieval History

✅ ➡ World War One

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✅ ➡ ✈ World War Two

✅ ➡ ☭️ Cold War

✅ ➡ Australian History

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and

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Need social skills activities for elementary students that promote social-emotional learning and teach emotional regulation skills? Look no further; here are 130+ diverse resources designed to help you address student concerns and take your elementary school counseling program to the next level!

Download the entire Mrs. Bell The Crafty Counselor store! It's filled with creative, highly engaging lessons, games, and activities geared toward supporting the social-emotional learning and personal growth of your students. Have access to over 140 (and growing) diverse resources now!

This school counseling curriculum storewide bundle currently contains over 130 crafty lessons & activities that will support your student’s academic, personal, and social-emotional needs. The included social skills activities and games will help children learn emotional regulation skills, coping strategies, anger management strategies & SO MUCH MORE!

These activities are ideal for individual counseling sessions, small group counseling curriculums, classroom guidance lessons, teacher use in the classroom, and calm down corners…the list of possible uses for these resources is never-ending!

This is a growing bundle that currently includes all of Mrs. Bell The Crafty Counselor’s products at a very steep 50% discount. As a growing bundle, it means that the price will increase each time that I add a new product until I reach TeachShare’s 400-paid products cap for a bundle listing. Once the maximum of 400 products has been reached, no more resources will be added to this bundle, and it will no longer be considered a growing bundle. 

Buy today! *Have access to up to 400 products in the future! 

Included are creative counseling lessons, SEL activities, and self-regulation resources for busy educators. This is your one-stop spot for counselors and teachers looking for creative, interactive SEL resources for students.

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• mrsbellthecraftycounselor.com
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Click the green star to follow me for updates about new products and 50% off sales!

Copyright © Mrs. Bell The Crafty Counselor. All rights reserved by the author. This product is to be used by the original downloader only. Copying for more than one user is prohibited.

*There is no guarantee that 400 products will be added to the Mrs. Bell The Crafty Counselor Store or to this bundle.

You've taught your students the EDP (Engineering Design Process), now what? This poster creating activity allows a group of students to create their own version of an Engineering Design Process classroom poster.

Using the Four Corner Poster Project method, studnets research and work together to create their own poster for a classroom supply company.

Give your students the opportunity to explore many different careers in a fun and interactive way! This "What Career" card game is played similar to the card game "Apples to Apples" and my students LOVED it! It lead to a lot of conversation, sharing of likes and dislikes, and questioning of what specific careers were - it was so refreshing to listen to them talk non-stop about careers during these class periods! Included in the download is everything you need to play the game, including instructions and step by step guide!

Looking for more interactive SEL classroom lessons? Check these out below!

Jumping Ships - Interactive SEL Lesson on Leadership

Kindness Activity - The Impact of our Words

Kindness "Snowball Fight"

Think Before You Speak Game - An Interactive SEL Lesson

❤️Looking for engaging social studies activities? This HUGE growing bundle with differentiated activities is the perfect way for your students to learn about, discuss, and review important social studies topics, while practicing math, literacy, fine motor, and art skills!

✏️Great for early elementary students!

................................................................................................................................................

⭐️This is a growing bundle and the price will increase as new resources are added!

⭐️Check out individual resource previews for more details.

................................................................................................................................................

✅ Includes:

Black History:

☑ Black History Leaders Readers

☑ Black History Heroes Posters (Set 1)

☑ Black History Heroes Posters (Set 2)

☑ Black History Leaders Worksheets (Set 1)

☑ Black History Heroes Worksheets (Set 2)

☑ Black History Heroes Writing Crafts (Set 1)

☑ Black History Heroes Writing Crafts (Set 2)

☑ Black History Leaders Coloring Pages

☑ Black History Leaders Reading Comprehension (Set 1)

☑ Black History Leaders Reading Comprehension (Set 2)

☑ Martin Luther King Jr. Bingo

☑ Martin Luther King Jr. Crafts

☑ Martin Luther King Jr. Puzzles

☑ Martin Luther King Jr. Readers

☑ Martin Luther King Jr. Bookmarks

☑ Martin Luther King Jr. Worksheets

☑ Martin Luther King Jr. Write the Room

☑ Harriet Tubman Readers

☑ Harriet Tubman Write the Room

Native American Heritage:

☑ Animal Symbols Worksheets

☑ Animal Symbols Coloring Pages

☑ Symbols Worksheets

☑ Symbols Coloring Pages

☑ Totem Pole Writing Craft

☑ Totem Pole Coloring Pages

☑ Teepee Writing Crafts

☑ Buffalo Hide Art Craft

☑ Native American Homes Activities

☑ Native American Leaders Worksheets

☑ Native American Leaders Posters

☑ Native American Leaders Coloring Pages

☑ Native American Tribes Reading Comprehension

☑ Native American Culture - Reading Comprehension

☑ "Native American Heritage Month" - Bulletin Board Kit

☑ Northwest Pacific Coast - Animal Art - Coloring Pages

☑ The Seven Grandfather Teachings - Activities

☑ Indigenous Animal Meanings Writing Crafts

Hispanic Heritage:

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

☑ Hispanic Heritage Leaders Banners

☑ Hispanic Heritage Mexican Folk Art Coloring Pages

☑ Hispanic Heritage Alebrijes Writing Crafts

☑ Hispanic Heritage Worksheets

☑ Hispanic Heritage Worksheets (Set 1)

☑ Hispanic Heritage Worksheets (Set 2)

☑ Hispanic Heritage Writing Crafts

☑ Hispanic Heritage Reading Booklet

☑ Hispanic Heritage Coloring Pages (Set 1)

☑ Hispanic Heritage Coloring Pages (Set 2)

☑ Historical Leaders Readers (Set 1)

☑ Historical Leaders Readers (Set 2)

☑ Hispanic Heritage Bookmarks

☑ Hispanic Heritage Leaders Class Cash

☑ Hispanic Heritage Leaders Reading Comprehension (Set 1)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 2)

☑ Cinco de Mayo Bingo

☑ Cinco de Mayo Write the Room

☑ Cinco de Mayo Coloring Pages

☑ Day of the Dead Art, Math, English, Writing Activities

☑ Day of the Dead Writing Crafts

☑ Day of the Dead Worksheets

☑ Day of the Dead Coloring Pages

☑ Day of the Dead Readers

☑ Day of the Dead FREE Activities

☑ Feliz Navidad Coloring Pages

☑ Feliz Navidad Bingo

☑ Feliz Navidad Banners

☑ Feliz Navidad Classroom Décor & Writing Crafts

Women's History:

☑ Women's History Posters

☑ Women's History Puzzles

☑ Women's History Writing Crafts

☑ Women's History Coloring Pages

☑ Women's History - Reading Comprehension (Set 1)

☑ Women's History - Reading Comprehension (Set 2)

☑ Women's History Worksheets, Biographies, & Flashcards

Community Helpers:

☑ Community Helpers Emergent Mini Readers

☑ Community Helpers Puzzle Activities

☑ Community Helpers Coloring Pages

☑ Community Helpers Flashcards

☑ Community Helpers Bingo

☑ Community Helpers Posters

☑ Community Helpers Sorting Mats

☑ Community Helpers Writing Crafts

☑ Community Helpers Worksheets

☑ Community Helpers Play Mat Activities

Arab Heritage:

☑ Arab Heritage Leaders Reading Comprehension

☑ Arab Heritage Leaders Coloring Pages

☑ Arab Heritage Leaders Posters

Asian American & Pacific Islander Heritage:

☑ AAPI Reading Comprehension

☑ AAPI Posters

☑ Hawaiian Tiki Writing Craft

Caribbean Heritage:

☑ Caribbean Heritage Leaders Reading Comprehension

Diwali:

☑ Diwali Coloring Pages

Hannukah:

☑ Hannukah Bingo

☑ Hannukah Coloring Pages

☑ Hannukah Flashcards & Writing Mats

☑ Hannukah Crafts

☑ Hannukah Play Dough Mats

☑ Hannukah Puzzles

☑ Hannukah Write the Room

Kwanzaa:

☑ Kwanzaa Activities

☑ Kwanzaa Bingo

☑ Kwanzaa Task Cards

☑ Kwanzaa Flashcards

☑ Kwanzaa Play Dough Mats

Earth Day:

☑ Earth Day Bingo

☑ Earth Day Worksheets

☑ Earth Day Writing Crafts

☑ Earth Day Write the Room

☑ Earth Day Trash Sorting Activities

Veterans Day:

☑ Veterans Day Puzzles

☑ Veterans Day Worksheets

Groundhog Day:

☑ Groundhog Day Writing Craft

☑ Groundhog Day Write the Room

Classroom Economy:

☑ Money, Coins & Student Wallet

................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

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If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

*******************************

▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

*******************************

▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Ready to get young students thinking about college, careers, and roles/responsibilities? Try these 41 pages of printable, coloring occupation sheets with Lesson Plan suggestions that include discussion guidelines, activity ideas, and media connection. Fun and educational way for students to discuss and learn about careers. Excellent for building coordination and communication skills.