9th Grade School Counseling Lesson (by rating)

Self-Advocacy Lesson | Self-Advocacy Activities | Self-Advocacy Scenarios

ABOUT THIS RESOURCE

★ Topic - Self-Advocacy Lesson Plan, Activities, Scenarios, and PowerPoints

★ 118 pages

★ Resource Type – Lesson Plan, Self-Advocacy PowerPoint Presentation, Activity Worksheets, Scenarios, Assessments, Rubrics, and Answer Keys

★ Print and Digital (PDF and Google Slides - Text boxes already created!)

★ Excellent for Grades 8-12

★ 5 Google Slide Links

★ Detailed Answer Keys | Sample Responses

⭐ Absolutely NO-PREP Lesson Packet!

This resource includes:

★ 7-page Uneditable Step-by-Step Lesson Plan

★ Editable Hard-copy Lesson Plan

★ POWERPOINT Presentation (44 PowerPoint Slides | Uneditable)

★ 2 Blank PowerPoint Slides (You generate your own content)

★ Self-Advocacy Anticipation Guide Worksheet (2 variations)

★ 3 Quick Write Worksheets (and Sample Responses)

★ Self-Advocacy Word Web Worksheet (2 Variations l KEYS)

★ 2 Self-Advocacy Benefits Worksheets (and KEYS)

★ Self-Awareness: Strengths and Weaknesses Worksheet (and KEYS)

★ 2 Role-Playing Reflection Worksheets (for after role-playing performances)

★ Scenario Worksheet w/ Q's: Peer Pressure Dilemma (and KEYS)

★ Scenario Worksheet w/ Q's: Navigating Priorities (and KEYS)

★ Breaking Barriers: Empowering Self-Advocacy Worksheet (2 variations | KEYS)

★ 2 Writing Assessment Worksheets

★ 2 Assessment Rubrics (in 2 variations)

★ 11 Self-Advocacy Scenarios

★ Confidence Scenario PowerPoint (8 slides)

★ Effective Communication Scenario PowerPoint (11 slides)

★ 5 Google Slide Links

★ Answer Keys | Sample Responses

***Click on Preview for FULL product description!

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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Empower your students with the essential skills and knowledge to prioritize self-advocacy in their daily lives. Through engaging lessons and activities, students will learn to confidently voice their needs, make informed decisions, and advocate for themselves in various contexts, preparing them for success in school and beyond.

This comprehensive Self-Advocacy Lesson Plan, PowerPoint, and Activity Packet contains a self-advocacy lesson plan exploring the importance of self-advocacy, its benefits, and the various ways in which it can be practiced. Students will learn about self-advocacy through interactive activities and discussions, where they will be encouraged to reflect deeply on the concept. They will also have the opportunity to apply self-advocacy skills through a variety of tasks, including collaborative activities and role-playing aimed at empowering them to speak up for themselves and advocate for their needs.

The lesson plan is complemented by a set of activity worksheets, self-advocacy scenarios, and thought-provoking assessment questions.

This entire lesson plan packet is centered around four crucial elements for effective self-advocacy:

⭐ Assertiveness

⭐ Self-awareness

⭐ Effective Communication

⭐ Confidence

For your convenience, Answer Keys and Sample Responses are included to aid in-depth discussions with your students.

About the resource items

❤️ Self-Advocacy Lesson Plan

✅ This resource includes everything you need to teach students about self-advocacy: a step-by-step lassessment, and Answer Keys.

✅ To ensure ease of use and clarity, I've added images of the corresponding worksheets on the left side of the lesson plan. Each image represents the worksheet to be used in that specific section, eliminating any guesswork on choosing the right one.

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

✅ A diverse range of lesson activities have been included to comprehensively address every aspect of the lesson plan, from beginning to end. Answer Keys are included.

❌ The Activity Worksheets and PowerPoint slides are NOT editable due to copyright purposes.

❤️ Self-Advocacy Activity Worksheets

✅ There is a variety of self-advocacy activity worksheets aligned with each section of the lesson plan. All worksheets come with answer keys to facilitate discussion. No additional materials need to be created.

❤️ 3 PowerPoints

✅ Lesson Plan PowerPoint Presentation

★ 44 PowerPoint Slides

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

★ Some Answer Key slides included in the PowerPoint version

★ BLANK Slide for you to create your own content and add to the PowerPoint!

✅ Effective Communication Scenario PowerPoint

★ 11 PowerPoint Slides

★ Scenarios related to Effective Communication

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

✅ Confidence Scenario PowerPoint

★ 8 PowerPoint Slides

★ Scenarios related to Confidence

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

❤️ Assessments

★ I've included 2 Assessment Question Worksheets, each accompanied by two rubrics in two variations (4 rubrics in total): one with a comment/feedback section for your personalized feedback to students, and another without.

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This resource is also included in the following discounted Bundles:

• Self-Advocacy Bundle
• SEL Mega Bundle

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Other Self-Advocacy resources you might be interested in:

❤️ Self-Advocacy Activity Worksheets

❤️ Self-Advocacy Scenarios

❤️ Self-Advocacy Questions

❤️ Self-Advocacy Reading Passage and Activities

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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There are a total of 52 “In Your Shoes” Cards which all include a variety of scenarios for students to discuss and reflect upon. These are great cards to explore social awareness, emotional literacy, empathy, compassion and understanding.

The student may require some reflective questioning should they need prompting as to the feelings and emotions from the scenarios.

Each card includes visual representations of emotions and feelings to support discussion and reflection.

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WORKBOOKS – Just print!

Behaviour and Feelings Workbook

Self Esteem and Feelings Workbook

Emotions & Self Care Workbook

My Anger Management Workbook

SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY

Puberty Lesson and Activity Book

Appropriate V's Appropriate Things to Say

Learning about Bodies and Puberty Workbook

Protective Behaviours, Relationships and Puberty Special Game

Stranger Danger Education

Road Safety Social Story

Fire Safety Social Story

Safety In The Community Activity and Educative Book

AUTISM, SOCIAL STORIES & ACTIVITIES

How My Engine Runs Social Story

Teaching Children about Personal Space

Noises Hurt My Ears - Social Story - Sensory Defensiveness

When a loved one dies - grief and loss social story

Understanding Divorce Social Story

Being Nice and Making Friends Social Story

Doing a Poo on the Toilet Social Story

SPECIFIC TEACHING AND COUNSELLING RESOURCES

Supporting Students to Gain Insight through Reflection

Supervision and Reflective Practice Templates

Increasing a Child's Attention Span

Behavioural Strategies for Fostering Self Esteem

Anxious Children - Behavioural Strategies

Children with Attachment and Abandonment Issues: Behavioural Strategies

Recognising Defences in Children

ANGER MANAGEMENT

Anger Management Plan

Anger Management Activity Worksheets

Anger Management Traffic Lights Activity

My Anger Management Workbook

BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS

Managing Aggressive Behaviours and Outbursts

Understanding Behavioural Triggers

Behaviour Reward Chart - Girls (editable)

Behaviour Reward Chart - Boys (editable)

Behaviour Thermometer - Incident Prevention and Response Plan (editable)

If you download it, PLEASE leave feedback!

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In this product, students can complete coping with anxiety activities that include the 5, 4, 3, 2, 1 Activity where they will draw things they see, touch, hear, smell, and taste. Students can also complete breathing activities - cloud breathing, triangle, square, star, and dragon breathing activity. Students will follow the directions to inhale, exhale, and hold their breath.

Student Loans College and Readiness Activity

Struggling to remember all those pesky student loan terms? Unlock the secrets of student finance with the Student Loan Crossword!

• Reinforce key vocabulary like "borrower," "interest," and "deferment"
• Challenging crossword puzzles to test your knowledge
• Engaging way to learn financial concepts
• Perfect for students, parents, and anyone navigating the student loan process

This set also includes a crossword with a word bank and word search.

This set introduces the power of empathy, social-emotional learning, social skills, growth mindset, character education, coping strategies, and self-awareness. Our Empathy Scenario Task Cards provide a comprehensive and enriching experience that nurtures children's empathy, compassion, and positive social interactions. Let us embark on this journey together, cultivating a generation of individuals who embrace empathy and make a positive difference in the world.

Creating a positive environment for students is a top priority, but it can be difficult when individuals lack an awareness of the impact of their words towards others, especially when it does not affect them in the same way. This activity brings awareness and a better understanding, while also increasing empathy and care toward others. I also like to remind students that we cannot control what other people chose to say and do, though we can take time to educate and create awareness, especially when something they are saying or doing is impacting us. This lesson can be customized to fit whatever statements would be most beneficial in recognizing within your school.

Decision-Making Lesson and PowerPoint | Decision-Making Activities | Lesson

About This Resource

**★ Topic - **Decision-Making | Responsible Decision-Making

**★ **Lesson Plan | PowerPoint | Activity Worksheets

**★ **130 pages (including PowerPoint slides)

**★ **Print and Digital versions

**★ **Suitable for Middle School and High School

**★ **Social Emotional Learning

**★ **Detailed Suggested Responses included!

This resource includes:

**★ **Comprehensive Lesson Plan (Step-by-step instructions | 10 pages)

**★ **Editable Lesson Plan (10 pages | Modify as you wish)

**★ **Lesson PowerPoint (65 slides)

**★ 24 **Lesson Activity Worksheets and Handouts

**★ Detailed **Sample Responses

**★ 2 **Google Slide links (for Activities and PowerPoint)

**Click on Preview for FULL product description!

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Help your students become more confident, thoughtful **decision-makers **with this prep free comprehensive SEL lesson on decision-making. This lesson packet is designed for middle and high school students. It guides students through real-life scenarios, reflection activities, and practical tools that can greatly strengthen their ability to make responsible choices. Whether you're teaching in a health class, advisory, life skills, or SEL program, this resource provides everything you need to deliver a meaningful, engaging, and no-prep lesson from start to finish.

✔ For your convenience, detailed Answer Keys and Sample Responses are included to aid in-depth discussions with your students.

✔ This lesson teaches students how to make thoughtful, responsible decisions by walking them through a clear, step-by-step decision-making process.

Through real-life scenarios, self-reflection, and structured tools, students learn to:

★ Understand the 7 steps of effective decision-making.
★ Recognize the difference between impulsive and thoughtful choices.
★ Reflect on how emotions, peer pressure, media, and family influence their decisions.
★ Use tools like pros & cons lists, decision matrices, journaling, and role-play to think through options.
★ Identify how their personal values can guide them toward better choices.
★ Take responsibility for their actions and grow from mistakes.
★ Build self-awareness and practice applying these skills in real-world situations.

✨ What’s Included:

✅ 10-Page Step-by-Step Lesson Plan

✔️** The 10-page hardcopy lesson plan **includes a fully guided script with prompts and guidance for the teacher—such as what topic is being introduced, what to say to students, and which activities to use—are highlighted in blue to make them easy to spot and simple to follow during facilitation.

✔️ To ensure ease of use and clarity, I've added images of the corresponding worksheets on the left side of the lesson plan. Each image represents the worksheet to be used in that specific section, eliminating any guesswork on choosing the right one.

✔️ An editable version of the lesson plan is included to customize for your class needs.

✅ PowerPoint Presentation (65 slides)

✔️ The PowerPoint slides are visually appealing, age appropriate, and student-friendly designed to keep learners engaged and support understanding.

✔️ The PowerPoint slides are fully aligned with the lesson and support each section of instruction from start to finish.

✔️ The PowerPoint slides are provided in both a PowerPoint file and a Google Slides version, making it easy to share with students for remote learning or use during virtual instruction.

❌ The PowerPoint slides are NOT editable due to copyright purposes.

✅ 24 Printable and Digital Student Worksheets

✔️ This resource includes **24 printable and digital **student activity worksheets to reinforce learning.

✔️ A diverse range of lesson activities have been included to comprehensively address** every** aspect of the lesson plan, from beginning to end. Each worksheet corresponds to a key concept from the lesson, giving students hands-on practice and an opportunity to further apply and reinforce the topic that was just covered. **Answer Keys | Sample Responses **are included.

✔️ Activities include journaling, scenario analysis, value mapping, decision-making tools practice (such as pros and cons lists and decision matrices), and group role-play exercises.

✔️ The worksheets are also available in a Google Slides digital version, with text boxes already added to make it easy for students to complete their work online.

❌ The activity worksheets are NOT editable due to copyright purposes.

✅ Comprehensive Answer Keys | Sample Responses

✔️ Answer keys and sample responses are included to support instruction and make facilitation more manageable.

✔️ These examples can also be used to guide students in developing thoughtful responses and practicing decision-making skills.

Topics Covered in the Lesson and PowerPoint Packet:

★ The 7 steps of the decision-making process

★ Emotions and Impulses

★ Values

★ Short-Term vs. Long-Term Thinking | Choices

★ Understanding Consequences

★ Taking Responsibility

★ Influences On Your Decisions

★ Wrap-Up Activities

★ Key Takeaways

❤️❤️❤️ This resource covers a wide range of decision-making topics, and while it can be taught as a full unit, teachers don’t have to cover everything. You can easily pick and choose the sections that best fit your students’ needs or focus on the areas where they may need the most support and growth.

**✅ **This resource is available in Google Slides! Text boxes are already set up to make it easier for both you and your students. Each slide includes two helpful instruction tabs: one for restoring deleted text boxes and one for zooming in to enlarge worksheets. This is especially useful for students who are less familiar with Google Slides or need a bit of extra support.

Topics Covered in the Lesson, Activities, and Worksheets

▶ Decision-Making Anticipation Guide (2 variations)

▶ Anticipation Reflection | Discussion Questions

▶ Decision-Making Self- Assessment

▶ Decision-Making Vocabulary and Key words

▶ Thinking Through Your Choices: A Reflection on How You Make Decisions

▶ The Decision-Making Process Group Activity

▶ Independent Skit Analysis: Watching Choices in Action

▶ What I Learned About Making Decisions

▶ Emotions In Action Scenario: "The Text Message"

▶ Emotions In Action Scenario: "The Bad Grade"

▶ Values Web

▶ Short-Term vs. Long-Term Options

▶ Every Choice Has a Consequence

▶ Learning From Mistakes: A Responsibility Reflection

▶ "A Missed Deadline" Real-Life Scenario: Own It, Learn From It

▶ Learning from a Mistake: A Personal Responsibility Reflection

▶ Who's Influencing You? Influences on Decision-Making

▶ Tools for Smart Decisions

▶ Walk Through the Decision-Making Steps: What Would You Do?

▶ Think It Through: A Personal Decision-Making Guide

▶ Reflection: Think Back on What You’ve Learned

▶ Exit Ticket: Reflect Before You Go

❤ This resource includes everything you need to teach students about responsible decision-making!

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❤️ Other Decision-Making products you might be interested in:

⭐ Decision-Making Activity Worksheets

⭐ Decision-Making Reflection Questions

⭐ Decision-Making Scenarios

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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LET'S CONNECT:

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Workbook to support students to focus on their strengths and

abilities and promote feelings of self-worth, self-esteem and confidence.

This Book belongs to you. This is a great resource for you to reflect daily on your feelings and emotions and explore growth mindset related to self-esteem and confidence. Each day includes a specific growth mindset question focusing on self-esteem and confidence for you to reflect and write on.

There are over 30 pages so you can use one page per day for an entire month. Daily writing prompts explore the areas:

- Personal strengths, qualities, attributes and successes

- The role of praise, commendation and compliments on self-esteem and confidence

- How others can contribute to our feelings of self-worth and how we can do the same.

- Core sense of self – our core believes, values and defining qualities

- The role of happiness and giving in our self-esteem and confidence

- How self-esteem and confidence relate to happiness

- What impacts self-esteem and confidence both negatively and positively

- Overcoming obstacles and challenges

This workbook encourages gratitude, insight, motivation and productivity. The themes of this workbook encourages hard work, utilizing strategies that work for that individual, self-esteem and confidence development, empowerment, organization, perseverance, collaboration and commitment to personal development.

Please check out some of our BEST SELLERS! Remember – Please follow our STORE! Thank you

WORKBOOKS – Just print!

Behaviour and Feelings Workbook

Self Esteem and Feelings Workbook

Emotions & Self Care Workbook

My Anger Management Workbook

SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY

Puberty Lesson and Activity Book

Appropriate V's Appropriate Things to Say

Learning about Bodies and Puberty Workbook

Protective Behaviours, Relationships and Puberty Special Game

Stranger Danger Education

Road Safety Social Story

Fire Safety Social Story

Safety In The Community Activity and Educative Book

AUTISM, SOCIAL STORIES & ACTIVITIES

How My Engine Runs Social Story

Teaching Children about Personal Space

Noises Hurt My Ears - Social Story - Sensory Defensiveness

When a loved one dies - grief and loss social story

Understanding Divorce Social Story

Being Nice and Making Friends Social Story

Doing a Poo on the Toilet Social Story

SPECIFIC TEACHING AND COUNSELLING RESOURCES

Supporting Students to Gain Insight through Reflection

Supervision and Reflective Practice Templates

Increasing a Child's Attention Span

Behavioural Strategies for Fostering Self Esteem

Anxious Children - Behavioural Strategies

Children with Attachment and Abandonment Issues: Behavioural Strategies

Recognising Defences in Children

ANGER MANAGEMENT

Anger Management Plan

Anger Management Activity Worksheets

Anger Management Traffic Lights Activity

My Anger Management Workbook

BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS

Managing Aggressive Behaviours and Outbursts

Understanding Behavioural Triggers

Behaviour Reward Chart - Girls (editable)

Behaviour Reward Chart - Boys (editable)

Behaviour Thermometer - Incident Prevention and Response Plan (editable)

If you download it, PLEASE leave feedback!

Also – become a fan by clicking “follow me” at the top of this page. You will be alerted of new products and free downloads. Thanks!

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TERMS OF USE - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here: https://www.TeachShare.com/Product/Terms-of-Use-Clarification-For-free-paid-purchases-All-Therapy-Resources-4714723

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STORE CREDITS - Did you know...?

• Each time you give feedback on a product, TeachShare gives you feedback credits that you use to lower the cost of your future purchases. Feedback to TpT Sellers, just like feedback to students, is a valuable tool to aid improvement of future products. Go to your "My Purchases" page to view past downloads, and provide a rating and comment.

• You can be the first to know about new discounts, freebies and product launches. Look for the green star next to the TeachShare store logo and click it to become a follower and receive email updates about the store.

In this product, students will learn to ask for help for self and others, students will use their imagination and visualization to release bad feelings, recognize when a situation needs help, students will identify the adults in school to ask for help from, identify the adults out of school to ask for help from, understand what trusting a person means, students will learn how we are all connected, learn what it means to work as a team, learn about different forms of communication, and practice different forms of communication.

Students will talk about stuck feelings and how they get stuck, because you don't know that they are there, or you don't know how to let them go, a story about stuck feelings will be presented to students, and they will be required to answer questions about how they would best solve the problem if they were in the characters shoes, students will talk about pulling out their feelings, sending them away, and letting them go, students will focus on one uncomfortable feeling and will discuss where they can send it to let it go, so it doesn't return, students will talk about what they can do when they feel an unpleasant feeling, they will work on a feelings survival kit that will help them handle a situation in the future where they feel unpleasant feelings, students will discuss the definition of trust and who they can trust to help them when they are feeling unpleasant feelings, they will complete activities such as a buddy walk, trust fall, and trust drawing to help build trust, and students will complete a human knot and will work together with their peers to get out of the knot. Upon completing the human knot, students will complete the journal questions that are included in this product. Students will talk about the importance of communication and how we effectively communicate with others both verbally and nonverbally. Students will play the games telephone, charades, and hello with partners/groups and will reflect on their communication skills in the journal included in this product.

This product can be used for 4th - 8th grade, but can be used for younger or older students depending on maturity and academic level.

You may like these products as well:

Mental Health Curriculum 5th – 8th Grade Bundle

https://www.TeachShare.com/Product/Mental-Health-Curriculum-5th-8th-Grade-9777027

Individual Products:

Mental Health Promoting Self Care and Strength Adapted Notes

https://www.TeachShare.com/Product/Mental-Health-Promoting-Self-Care-and-Strength-Notes-and-Activities-9662166

Understanding Emotions Activities:

https://www.TeachShare.com/Product/Understanding-Emotions-Activities-9684291

Social Communication Skills Notes and Review:

https://www.TeachShare.com/Product/Social-Communication-Skills-Notes-and-Review-9700711

Emotional Awareness:

https://www.TeachShare.com/Product/Emotional-Awareness-9711191

Forgiveness Activities:

https://www.TeachShare.com/Product/Forgiveness-Activities-9753807

Gratitude Activities:

https://www.TeachShare.com/Product/Gratitude-Activities-9753926

Feelings and Mental Health Activities and Tips:

https://www.TeachShare.com/Product/Feelings-and-Mental-Health-Activities-and-Tips-9766418

Health and Fitness Adapted Notes and Review

https://www.TeachShare.com/Product/Health-and-Fitness-Adapted-Notes-and-Review-12065368

This Social Skills Empathy Lesson and Activity Bundle, is a comprehensive and versatile resource designed to enhance social-emotional learning and promote the development of essential social skills. Students will enjoy the activities included in this bundle while building critical friendship skills.

Included:
☑Social Narrative
☑Game
☑Task Cards

►Print and Laminate this set for repeated use year after year!

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⭐ Social Skills Game: Empathy l Social Emotional Learning for Counselors Activity

⭐ Summer Social Skills Activities: Summer Social Story: Social Skills Lesson

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This "Think Before You Speak" activity puts a focus on taking time to reflect and think before speaking to others. In this interactive activity, students are put into teams, where they are helping one another guess a specific word while also avoiding the guess of another word. Students must focus and carefully select the words in which they are using to be helpful - a social skill that we all utilize daily (even if we do not realize it!) This activity is a great resource to bring this skill to life and take time to reflect and connect - while having a little fun in doing so! Everything you need for this activity is included in the digital download, including reflection discussion questions, so once you purchase, you are ready for your next classroom lesson! *A note is included on materials that may be helpful for the activity, but are not necessary when fully utilizing the activity!*

Social Emotional Learning and English Language Arts Mega Bundle

About this SEL/ELA Mega Bundle:

★ Social Emotional Learning

★ 147 resources!

★ Includes a COMBINATION of ELA and SEL resources

★ Print and Dgital versions

★ Excellent for Grades 7-12, Home School

★ Approximately 7,130+ pages

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ABOUT THIS MEGA BUNDLE COMBO:

✅ This Mega Bundle features a blend of ELA and Social Skills/Social Emotional Learning resources. It is organized alphabetically, ensuring seamless navigation and easy access to the specific materials you require. :-)

✅ Purchasing at the current list price provides access to all future bundles and resources at no additional charge. List price will continue to change as new resources and bundles are added, but it will not affect your original purchase price!!! SELECTED resources will be added to this growing bundle!

✅ This incredible MEGA BUNDLE comprises a diverse range of bundled resources designed to elevate rigor in classrooms, boost student engagement, foster critical thinking and reflection, and enrich the overall classroom environment.

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▶️If you are specifically looking for ELA resources, consider exploring the All ELA Bundle.

▶️ If you are specifically interested in Social Skills, Life Skills, or Social Emotional Learning resources, consider checking out:

✅ All SEL Mega BUNDLE (This Bundle includes ALL SEL ONLY resources in my store!)

✅ Mini Social Skills Bundle

✅ Social Emotional Learning Activity Worksheets Mega Bundle

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

This Mental Health Portfolio is divided into six individual lessons. You can choose to use the lessons in isolation or scaffold them. The six lessons include:

  1. What is Mental Health?

• What is Mental Health?
• Risk Factors
• Mental Health Continuum
• Exploring your Mental Health States (Mental Health Worksheet)

 2. Anxiety and Stress

• What is Anxiety?
• What is Stress?
• What’s the Difference?
• How Anxiety and Stress affects the Body
• My Anxiety Checklist Questionnaire 
• Exploring Your Anxiety and Stress (Mental Health Worksheet)

 3. Depression, Self-Harm, and Suicide

• What is Depression? Symptoms and Causes
• Self-Harm and Why People Do It
• Suicide and Warning Signs
• Helping Someone at Risk
• Let’s Bust Those Myths!
• Negative Thoughts and Tracking

 4. Drugs, Alcohol and Mental Health

• The Impact of Drugs on Mental Health
• How Alcohol Affects Your Brain
• Looking at Your Habits Questionnaire 

 5. Caring for Self

• The Importance of Self-Care
• Seven Pillars of Self-Care
• Limiting Social Media Use
• Exercise and Sleep Hygiene Practices
• Self-Care Check-in and Bingo
• Developing a Self-Care Plan

 6. Reaching Out

• Relationships and Depression

• Reaching Out – What to Do and Say

• Ask for a Check-in

• Where to Go for Support

• Raising the Alarm

• My Action Plan

Are you searching for a comprehensive Mental Health Matters Portfolio? Look no further. This resource is the ultimate Mental Health Awareness tool, specifically designed to address important topics such as anxiety, stress, self-harm, suicide, drugs, and alcohol. By downloading this Mental Health Matters Portfolio, you will gain access to a variety of activities, worksheets, and lessons that promote mental health and wellness among adolescents.

This portfolio is a valuable resource for counselors and educators seeking to guide teens in understanding different components that can impact their overall wellbeing. The activities and worksheets included in this Mental Health Matters Portfolio allow teenagers to explore their emotions, express their experiences, and develop essential skills that they can utilize throughout their lives.

  ► Looking for more workbook topics? We've got you covered!

• Behavior and Feelings Workbook
• Gossiping & Rumors Workbook for Teens 
• CBT Workbook - Thoughts Feelings Behaviors for Teenagers
• Self Esteem and Feelings Workbook
• Emotions & Self Care Workbook
• My Anger Management Workbook

  ⚠️ Click HERE to follow All Therapy Resources and be alerted of new products and free downloads! ⚠️

 © All Therapy Resources - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here.

This product includes 2 social stories that focus on feeling frustrated. Each short story includes comprehension questions throughout. Some of the questions require students to put their feet in the shoes of the characters who are experiencing frustration. When students are reading each story, they will review feeling frustrated and what happens when they feel that way. They can also use strategies learned in these social stories throughout their day to day routine. The vocabulary word frustrated is reviewed and discussed, the questions: how do you feel when you are frustrated is asked and how can you make yourself feel better if you feel frustrated. Examples of feeling frustrated are reviewed in this product.

You may also be interested in the following products:

Self Advocacy Social Stories:

https://www.TeachShare.com/Product/Self-Advocacy-Social-Stories-11060020

Embarrassed Social Stories:

https://www.TeachShare.com/Product/Embarrassment-Social-Stories-10847726

Feeling Disappointed Social Stories

https://www.TeachShare.com/Product/Feeling-Disappointed-Social-Stories-10858347

Feelings and Emotions Social Stories:

https://www.TeachShare.com/Product/Feelings-and-Emotions-Social-Scenarios-10526959

Interrupting Social Stories:

https://www.TeachShare.com/Product/Interrupting-Social-Stories-10458144

Turn Taking Social Stories:

https://www.TeachShare.com/Product/Turn-Taking-Social-Stories-10349562

Feeling Scared and Worried Social Stories:

https://www.TeachShare.com/Product/Feeling-Scared-Social-Stories-9616610

Jealousy Social Stories:

https://www.TeachShare.com/Product/Jealousy-Social-Stories-9603746

Please and Thank You Social Stories:

https://www.TeachShare.com/Product/Social-Skills-Please-and-Thank-You-9598099

Feeling Angry Social Stories:

https://www.TeachShare.com/Product/Social-Story-Feeling-Angry-9583336

Making Mistakes Social Stories:

https://www.TeachShare.com/Product/Making-Mistakes-Social-Stories-9715421

Feeling Shy Social Stories:

https://www.TeachShare.com/Product/Feeling-Shy-Social-Stories-9715368

This interactive, fun, and lighthearted activity is made for a creative way to discuss identity and the growth and change that comes with becoming who we hope to be and the impact we hope to make. This activity includes a digital download that is ready to go for your next classroom lesson - included in the presentation is a "ready for use" Google Slide (adjust and personalize if needed), an interactive icebreaker, directions for the main activity (Blindfolded Self-Portraits!), reflection questions, and discussion points throughout the lesson. Check the speaker notes section for extra tips and tricks for implementation! My students absolutely LOVED this activity and I especially loved the discussion that came with it. It is a must each year for my middle school students now - but I can envision this activity being successful for multiple grade levels - Upper elementary, middle, and high school! All you need to prep is a blank piece of paper for each student and this lesson is all ready for your use!

Self-Esteem Lesson and Activities | Self-Esteem Scenarios | Confidence Worksheets

About This Bundle

★ Topic - Self-Esteem | Confidence | Self-Worth

★ Lesson, PowerPoint, Activities, Scenarios, and Reflection Questions

★ Includes 4 Products

★ 377 pages

★ Print and Digital (PDF and Google Slides - Text Boxes Already Created!)

★ Excellent for Grades 8-12

★ Google Slide Links for ALL products

★ Detailed Answer Keys | Sample Responses

★ Everything is **Print **and Digital

Products included in this Self-Esteem Bundle:

⭐ Self-Esteem Lesson and PowerPoint Packet

⭐ Self-Esteem Activity Worksheets

⭐ Self-Esteem Scenarios

⭐ Self-Esteem Questions

Items included:

⭐ Self-Esteem Lesson and PowerPoint Packet

**★ **Comprehensive Self-Esteem Lesson Plan (Step-by-step instructions | 8 pages)

**★ **Editable Lesson Plan (8 pages | Modify as you wish)

**★ **Lesson PowerPoint (48 slides)

**★ 24 **Lesson Activity Worksheets and Handouts

★ 1 Blank PowerPoint slide for your to generate your own content

**★ Detailed **Sample Responses

**★ 2 **Google Slide links (for Activities and PowerPoint)

⭐ Self-Esteem Activity Worksheets

**★ 30 **Self-Esteem Activity Worksheets

**★ **Detailed Answer Keys | Sample Responses

**★ **Google Slide Link

⭐ Self-Esteem Scenarios

★ 36 Colored Scenario Task Cards with and without Questions

★ 36 B&W Scenario Task Cards with and without Questions

★ 36 Scenario Worksheets with and without Questions

★ 2 Lists of 36 Scenarios with and without Questions (Easy Access for Teachers)

★ 2 Google Slide Links (for Scenario Worksheets)

⭐ Self-Esteem Questions

**★ 60 **Self-Esteem Questions (Colored Task Cards)

**★ 60 **Self-Esteem Questions (B&W Task Cards)

**★ 60 **Self-Esteem Questions Worksheets

**★ **List of Questions (Easy Access for Teachers | 3.5 pages)

**★ **Google Slide Link

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❤️ Explore each product link to read the full description and see what’s included.
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**Self-esteem **challenges are something everyone faces at some point—especially during the teenage years, when identity, social pressure, and comparison are at their peak. For many students, low self-esteem can show up in the form of negative self-talk, people-pleasing, fear of failure, or feeling like they’re not “enough.” This Self-Esteem Bundle gives students a safe, supportive space to reflect on their personal struggles without judgment.

Through meaningful prompts, reflective activities, real-life scenarios, and a step-by-step lesson plan with a comprehensive lesson-aligned PowerPoint presentation, students are guided to explore the true meaning of self-esteem. They’ll learn to recognize their own level of self-esteem, identify what influences their self-worth, uncover where those beliefs come from, and discover how to shift their mindset over time.

Each resource in the bundle is designed to help students reflect deeply, build self-awareness, and take practical steps toward developing a stronger, more compassionate inner voice—and the lasting confidence they need to thrive in school, relationships, and life.

Key Themes Students Will Explore in this Bundle:

▶ Understanding what self-esteem is and where it comes from
▶ Recognizing the impact of negative self-talk and how to reframe it
▶ Building resilience after rejection, failure, or setbacks
▶ Navigating peer pressure, people-pleasing, and comparison
▶ Exploring identity and learning to accept who they are
▶ Reflecting on the influence of social media on self-worth
▶ Practicing confidence in friendships, academics, and social settings
▶ Identifying personal strengths and positive inner qualities
▶ Developing self-awareness through real-life scenarios and reflection
▶ Creating action steps to grow and maintain healthy self-esteem

▶ . . . and more!

Covers topics such as:

**▶️ **Social media and self-comparison
**▶️ **Negative self-talk and inner voice
**▶️ **Peer pressure and people-pleasing
**▶️ **Body image and identity struggles
**▶️ **Rejection, breakups, and feeling unwanted
**▶️ **Academic self-esteem and fear of failure
**▶️ **Friendships, belonging, and social confidence
**▶️ **Coping strategies for low self-esteem
**▶️ **Building confidence through action planning
**▶️ **Recognizing and challenging self-esteem myths

▶️ . . . and more!

**Answer keys | Sample Responses **are included in the activity and lesson packets to help you guide discussions, provide feedback, and ensure students are on the right track as they work through the activities. These keys offer clear examples and solutions to support both understanding and skill development.

Formats Included:

• PDF (printable)
• Google Slides (digital)

Perfect for:

✔️ High School SEL

✔️ Middle School SEL

✔️ Life Skills Classes

✔️ Teen Counseling Groups

✔️ Social-Emotional Learning (SEL) lessons

✔️ Advisory periods or homeroom check-ins

✔️ School counselors or small group sessions

✔️ Health or psychology classrooms

✔️ Self-reflection journals or writing prompts

✔️ Early finishers or independent work

✔️ Supporting students during confidence dips

✔️ Back-to-school or mental health awareness activities

❤️ Why You’ll Love This Bundle:

This all-in-one resource combines structured lessons, relatable scenarios, and engaging worksheets that help students reflect on and build their self-esteem. With real-world topics, flexible formats (print and digital), and built-in sample responses, it’s easy to use for SEL lessons, counseling, or independent reflection. Support students in recognizing their self-worth and building lasting confidence—because every teen needs tools to feel good about who they are.

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

"Mindfully Me" is a comprehensive and engaging 7-week small group counseling curriculum designed for High School students and is thoughtfully aligned with the American School Counselor Association (ASCA) standards.

This curriculum focuses on introducing mindfulness techniques and empowering students to enhance their social and emotional well-being. It offers a safe and supportive environment for students to explore their emotions, develop self-awareness, and acquire practical mindfulness skills. This curriculum is full of interactive, hands-on and engaging activities to help reinforce learning.

"Mindfully Me" is designed to empower high school students with the skills and mindset to navigate the challenges of adolescence with resilience and self-awareness. It encourages the development of lifelong skills for emotional regulation, effective communication, and overall well-being. This program aligns seamlessly with ASCA standards, providing a holistic approach to student development.

PROGRAM OBJECTIVES:

• Foster emotional regulation, self-awareness, and well-being.
• Cultivate mindfulness skills to navigate the challenges of adolescence.
• Promote effective communication, empathy, and self-empowerment.
• Encourage gratitude and the development of a positive mindset.
• Align with ASCA standards for comprehensive student development.

The 7 SESSIONS INCLUDE:

Session 1 - Welcome and Introduction to Mindfulness

Session 2 - Mindful Moments

Session 3 - Exploring Feelings

Session 4 - Mindful Senses

Session 5 - Mindful Breathing

Session 6 - Gratitude

Session 7 - Termination and Review

THIS CURRICULUM INCLUDES:

• Note to Counselors
• Objectives & Goals
• Group Session Overview
• ASCA Mindset and Behavior STANDARDS
• Binder Cover Page & Spine Options
• Teacher Nominations and Follow Up Forms
• Parent/Guardian Letter and Consent Form
• Group Planning Sheet
• Name Tags
• Group Member Reminders
• Group Attendance Record
• Student Pre & Post Outcome Measures
• Teacher Pre & Post Outcome Measures
• Additional Data Collection
• Confidentiality Sign
• Passes - Hall, Class, Counselor, Social Worker & Psychologist
• Student Desk Reminders
• Counselor Chats Handout
• Certificates

Below are the specific details for each individual session which can be used in isolation or as a comprehensive curriculum.

• Session 1 - Welcome and Introduction to Mindfulness: This session serves as an orientation where students are introduced to the "Mindfully Me" program. It emphasizes the importance of mindfulness in everyday life, explores the expectations for the group, and establishes a safe and supportive atmosphere.
• Session 2 - Mindful Moments: In this session, students delve into the concept of mindfulness and practice being fully present in the moment. They engage in mindfulness activities to understand the power of the "here and now."
• Session 3 - Exploring Feelings: This session guides students to explore their emotions. They learn to identify and understand their feelings and develop strategies for coping with difficult emotions constructively.
• Session 4 - Mindful Senses: Students explore their senses and how their senses can be used as anchors for mindfulness. They learn to focus on sensory experiences to stay present and engage in practical sensory activities.
• Session 5 - Mindful Breathing: Mindful breathing is introduced as a powerful tool for self-regulation. Students practice various mindful breathing techniques to manage stress and enhance emotional control.
• Session 6 - Gratitude: Gratitude is the focus of this session, encouraging students to cultivate a positive mindset. They explore the concept of gratitude and engage in activities to foster appreciation for the present moment.
• Session 7 - Termination and Review: The final session serves as an opportunity for students to review their mindfulness journey throughout the program. They reflect on their progress and discuss how they plan to incorporate mindfulness into their daily lives moving forward.

⚠️ Click HERE to follow All Therapy Resources and be alerted of new products and free downloads! ⚠️

 ► Looking for more SEL workbook topics? We've got you covered!

• Behavior and Feelings Workbook
• Gossiping & Rumors Workbook for Teens 
• CBT Workbook - Thoughts Feelings Behaviors for Teenagers
• Self Esteem and Feelings Workbook
• Emotions & Self Care Workbook
• My Anger Management Workbook

© All Therapy Resources - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here.

In this product, students will learn how anxiety can make you feel, what anxiety is, what happens to the body when we feel worried or fearful, how anxiety feels some possible causes of anxiety, what you can do to ease anxiety, learn different ways to manage anxiety learn breathing activities to manage anxiety, how someone can become anxious because of something that was said, examples that may cause you to become anxious, and students will determine how to best handle those situations. Anxiety scenarios are included in this product that require students to share how they would feel if the situation was happening to them explain what may happen to their body using the chart that is included in this product. A journal on how to manage anxiety is also included with this product that includes 9 different prompts that allow students to draw or write about a situation where they became anxious and how they handled that situation.

You may like these products as well:

Mental Health Curriculum 5th – 8th Grade Bundle

https://www.TeachShare.com/Product/Mental-Health-Curriculum-5th-8th-Grade-9777027

Individual Products:

Mental Health Promoting Self Care and Strength Adapted Notes

https://www.TeachShare.com/Product/Mental-Health-Promoting-Self-Care-and-Strength-Notes-and-Activities-9662166

Understanding Emotions Activities:

https://www.TeachShare.com/Product/Understanding-Emotions-Activities-9684291

Social Communication Skills Notes and Review:

https://www.TeachShare.com/Product/Social-Communication-Skills-Notes-and-Review-9700711

Emotional Awareness:

https://www.TeachShare.com/Product/Emotional-Awareness-9711191

Forgiveness Activities:

https://www.TeachShare.com/Product/Forgiveness-Activities-9753807

Gratitude Activities:

https://www.TeachShare.com/Product/Gratitude-Activities-9753926

Feelings and Mental Health Activities and Tips:

https://www.TeachShare.com/Product/Feelings-and-Mental-Health-Activities-and-Tips-9766418

If you like this product, please leave a positive review. :)

Though we wish otherwise, grief is a topic that cannot always be avoided, even at a young age. This curriculum offers materials for SIX WEEKS of meetings, discussions, and activities. This curriculum is designed to fit the needs of middle school students (grades 5-8), though it can easily be tailored or adjusted to fit many different age ranges. Student standards met are included in each lesson, as well as week-by-week lesson plans and a follow up survey to conclude. Questions? Ask away.

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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