Middle School Career and Technical Education Activities (by price, high to low)

❤️Looking for engaging social studies activities? This HUGE growing bundle with differentiated activities is the perfect way for your students to learn about, discuss, and review important social studies topics, while practicing math, literacy, fine motor, and art skills!

✏️Great for early elementary students!

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⭐️This is a growing bundle and the price will increase as new resources are added!

⭐️Check out individual resource previews for more details.

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✅ Includes:

Black History:

☑ Black History Leaders Readers

☑ Black History Heroes Posters (Set 1)

☑ Black History Heroes Posters (Set 2)

☑ Black History Leaders Worksheets (Set 1)

☑ Black History Heroes Worksheets (Set 2)

☑ Black History Heroes Writing Crafts (Set 1)

☑ Black History Heroes Writing Crafts (Set 2)

☑ Black History Leaders Coloring Pages

☑ Black History Leaders Reading Comprehension (Set 1)

☑ Black History Leaders Reading Comprehension (Set 2)

☑ Martin Luther King Jr. Bingo

☑ Martin Luther King Jr. Crafts

☑ Martin Luther King Jr. Puzzles

☑ Martin Luther King Jr. Readers

☑ Martin Luther King Jr. Bookmarks

☑ Martin Luther King Jr. Worksheets

☑ Martin Luther King Jr. Write the Room

☑ Harriet Tubman Readers

☑ Harriet Tubman Write the Room

Native American Heritage:

☑ Animal Symbols Worksheets

☑ Animal Symbols Coloring Pages

☑ Symbols Worksheets

☑ Symbols Coloring Pages

☑ Totem Pole Writing Craft

☑ Totem Pole Coloring Pages

☑ Teepee Writing Crafts

☑ Buffalo Hide Art Craft

☑ Native American Homes Activities

☑ Native American Leaders Worksheets

☑ Native American Leaders Posters

☑ Native American Leaders Coloring Pages

☑ Native American Tribes Reading Comprehension

☑ Native American Culture - Reading Comprehension

☑ "Native American Heritage Month" - Bulletin Board Kit

☑ Northwest Pacific Coast - Animal Art - Coloring Pages

☑ The Seven Grandfather Teachings - Activities

☑ Indigenous Animal Meanings Writing Crafts

Hispanic Heritage:

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

☑ Hispanic Heritage Leaders Banners

☑ Hispanic Heritage Mexican Folk Art Coloring Pages

☑ Hispanic Heritage Alebrijes Writing Crafts

☑ Hispanic Heritage Worksheets

☑ Hispanic Heritage Worksheets (Set 1)

☑ Hispanic Heritage Worksheets (Set 2)

☑ Hispanic Heritage Writing Crafts

☑ Hispanic Heritage Reading Booklet

☑ Hispanic Heritage Coloring Pages (Set 1)

☑ Hispanic Heritage Coloring Pages (Set 2)

☑ Historical Leaders Readers (Set 1)

☑ Historical Leaders Readers (Set 2)

☑ Hispanic Heritage Bookmarks

☑ Hispanic Heritage Leaders Class Cash

☑ Hispanic Heritage Leaders Reading Comprehension (Set 1)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 2)

☑ Cinco de Mayo Bingo

☑ Cinco de Mayo Write the Room

☑ Cinco de Mayo Coloring Pages

☑ Day of the Dead Art, Math, English, Writing Activities

☑ Day of the Dead Writing Crafts

☑ Day of the Dead Worksheets

☑ Day of the Dead Coloring Pages

☑ Day of the Dead Readers

☑ Day of the Dead FREE Activities

☑ Feliz Navidad Coloring Pages

☑ Feliz Navidad Bingo

☑ Feliz Navidad Banners

☑ Feliz Navidad Classroom Décor & Writing Crafts

Women's History:

☑ Women's History Posters

☑ Women's History Puzzles

☑ Women's History Writing Crafts

☑ Women's History Coloring Pages

☑ Women's History - Reading Comprehension (Set 1)

☑ Women's History - Reading Comprehension (Set 2)

☑ Women's History Worksheets, Biographies, & Flashcards

Community Helpers:

☑ Community Helpers Emergent Mini Readers

☑ Community Helpers Puzzle Activities

☑ Community Helpers Coloring Pages

☑ Community Helpers Flashcards

☑ Community Helpers Bingo

☑ Community Helpers Posters

☑ Community Helpers Sorting Mats

☑ Community Helpers Writing Crafts

☑ Community Helpers Worksheets

☑ Community Helpers Play Mat Activities

Arab Heritage:

☑ Arab Heritage Leaders Reading Comprehension

☑ Arab Heritage Leaders Coloring Pages

☑ Arab Heritage Leaders Posters

Asian American & Pacific Islander Heritage:

☑ AAPI Reading Comprehension

☑ AAPI Posters

☑ Hawaiian Tiki Writing Craft

Caribbean Heritage:

☑ Caribbean Heritage Leaders Reading Comprehension

Diwali:

☑ Diwali Coloring Pages

Hannukah:

☑ Hannukah Bingo

☑ Hannukah Coloring Pages

☑ Hannukah Flashcards & Writing Mats

☑ Hannukah Crafts

☑ Hannukah Play Dough Mats

☑ Hannukah Puzzles

☑ Hannukah Write the Room

Kwanzaa:

☑ Kwanzaa Activities

☑ Kwanzaa Bingo

☑ Kwanzaa Task Cards

☑ Kwanzaa Flashcards

☑ Kwanzaa Play Dough Mats

Earth Day:

☑ Earth Day Bingo

☑ Earth Day Worksheets

☑ Earth Day Writing Crafts

☑ Earth Day Write the Room

☑ Earth Day Trash Sorting Activities

Veterans Day:

☑ Veterans Day Puzzles

☑ Veterans Day Worksheets

Groundhog Day:

☑ Groundhog Day Writing Craft

☑ Groundhog Day Write the Room

Classroom Economy:

☑ Money, Coins & Student Wallet

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❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

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If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

Social Emotional Learning Activity Worksheets

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This bundle is also included in the following discounted SEL MEGA BUNDLE!

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About This SEL Activity Worksheets Mega Bundle

------ Social Emotional Learning

------ 28 SEL Activity Packets

------ Total of 758+ Activity Worksheets

------ Print and Digital

------ Suitable for Middle and High School Students

------ Detailed Answer Keys | Sample Responses included!

CLICK ON INDIVIDUAL RESOURCES FOR FULL PRODUCT DESCRIPTIONS.

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PLEASE NOTE: THIS IS A GROWING BUNDLE! Purchasing at the current list price provides access to ALL future resources at no additional charge. List price will continue to change as new resources are added to this bundle, but it will not affect your original purchase price!!! New resources will constantly be added to this growing bundle! Please make sure you are following me, so you are notified when new resources are added! YAY!

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This Social Emotional Learning BUNDLE includes 28 SEL Activity Packets:

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to support students who accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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ABOUT THIS SEL ACTIVITY WORKSHEETS BUNDLE

• These SEL Activity Worksheets highlight real-life situations and scenarios to help students of all levels and abilities practice and build not only LIFE SKILLS, but the confidence and wisdom they need to interact with others effectively, forge positive relationships, negotiate conflicts, brainstorm coping skills, evaluate best solutions, communicate effectively, improve social skills and behavior, and most importantly, manage their emotions in difficult situations.

• This entire bundle includes PRINT and DIGITAL versions. Text boxes have already been added to make it easier for you and your students!

• The SEL Activity Worksheets can be used independently, in guided small groups, whole-class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
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• Instagram
• TeachShare

❤️Looking for engaging and culturally appropriate activities to celebrate diverse leaders in history? This heritage month growing bundle with differentiated activities is the perfect way for your students to learn about a variety of notable people and the ways they created a meaningful impact on the world!

✏️Perfect for celebrating ethnic and marginalized groups!

✏️Great for early elementary students!

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⭐️This is a growing bundle and the price will increase as new resources are added!

⭐️Check out individual resource previews for more details.

................................................................................................................................................

✅ Includes:

Arab Heritage:

☑ Arab Heritage Leaders Reading Comprehension

☑ Arab Heritage Leaders Coloring Pages

☑ Arab Heritage Leaders Posters

Asian American & Pacific Islander Heritage:

☑ AAPI Leaders Reading Comprehension (Set 1)

☑ AAPI Leaders Reading Comprehension (Set 2)

☑ AAPI Leaders Coloring Pages (Set 1)

☑ AAPI Leaders Coloring Pages (Set 2)

☑ AAPI Leaders Posters (Set 1)

☑ AAPI Leaders Posters (Set 2)

Black History:

☑ Black History Leaders Readers

☑ Black History Leaders Posters (Set 1)

☑ Black History Leaders Posters (Set 2)

☑ Black History Leaders Worksheets (Set 1)

☑ Black History Leaders Worksheets (Set 2)

☑ Black History Leaders Writing Crafts (Set 1)

☑ Black History Leaders Writing Crafts (Set 2)

☑ Black History Leaders Coloring Pages

☑ Black History Leaders Reading Comprehension (Set 1)

☑ Black History Leaders Reading Comprehension (Set 2)

☑ Martin Luther King Jr. Bingo

☑ Martin Luther King Jr. Crafts

☑ Martin Luther King Jr. Puzzles

☑ Martin Luther King Jr. Readers

☑ Martin Luther King Jr. Bookmarks

☑ Martin Luther King Jr. Worksheets

☑ Martin Luther King Jr. Write the Room

☑ Harriet Tubman Readers

☑ Harriet Tubman Write the Room

Caribbean Heritage:

☑ Caribbean Heritage Leaders Reading Comprehension

Hispanic Heritage:

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

☑ Hispanic Heritage Leaders Banners

☑ Hispanic Heritage Leaders Worksheets (Set 1)

☑ Hispanic Heritage Leaders Worksheets (Set 2)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 1)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 2)

☑ Hispanic Heritage Leaders Writing Crafts

☑ Hispanic Heritage Leaders Reading Booklet (Set 1)

☑ Hispanic Heritage Leaders Reading Booklet (Set 2)

☑ Hispanic Heritage Leaders Coloring Pages (Set 1)

☑ Hispanic Heritage Leaders Coloring Pages (Set 2)

☑ Hispanic Heritage Leaders Readers

☑ Hispanic Heritage Leaders Class Money

Native American Heritage:

☑ Native American Leaders Worksheets

☑ Native American Leaders Posters

☑ Native American Leaders Coloring Pages

Women's History:

☑ Women's History Leaders Posters

☑ Women's History Leaders Puzzles

☑ Women's History Leaders Writing Crafts

☑ Women's History Leaders Coloring Pages

☑ Women's History Leaders Reading Comprehension (Set 1)

☑ Women's History Leaders Reading Comprehension (Set 2)

☑ Women's History Leaders Worksheets, Biographies, & Flashcards

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❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

.................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

❤️Looking for a fun and engaging way to celebrate fall / autumn in your classroom? Your students will have fun problem solving, thinking creatively, practicing letter recognition, number recognition, alphabet & number sequencing, spelling, vocabulary, beginning letter sounds, writing, counting, addition, subtraction, one-to-one correspondence, tracing, coloring, crafting and more with these festive fall themed activities!

⭐️This is a GROWING bundle and the price will increase as new resources are added.

✏️Great for math and literacy centers, sub tub, early finishers, independent morning work, partner work, small group work, peer tutoring, or extra practice at home for your kindergarten, 1st, 2nd, or 3rd grade learners!

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✅ Themes included:

☑ pumpkins

☑ Halloween

☑ Day of the Dead

☑ Diwali

☑ Thanksgiving

☑ fall

☑ Veteran's Day

☑ Native American Heritage

☑ Hispanic Heritage

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⭐️You may also enjoy:

Pumpkin Activities Growing Bundle

Halloween Activities Growing Bundle

Hispanic Heritage Month Growing Bundle

Day of the Dead Growing Bundle

Native American Heritage Growing Bundle
................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

Leadership Activities | Leadership Worksheets | Leadership Scenarios Bundle

About This Resource

✥ Topic - Leadership

✥ Activities, PowerPoint, Scenarios, Questions

✥ Includes 5 Products

✥ 328 pages

✥ Suitable for Middle and High School Students

✥ Print and Digital (PDF and Google Slides)

✥ Career Readiness and SEL-related topics!

This Leadership BUNDLE includes the following 5 products:

▶️ Leadership PowerPoint and Activity Packet

▶️ Leadership Activities

▶️ Leadership in Action Worksheets | Task Cards

▶️ Leadership Scenarios

▶️ Leadership Questions

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❗ CLICK on individual resource items to read FULL product descriptions! ❗

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Items in this Print and Digital BUNDLE:

▶️ Leadership POWERPOINT and Activity Packet

**★ **Intro to Leadership POWERPOINT (Uneditable | Unique Fonts | 27 slides)

**★ **Intro to Leadership POWERPOINT (EDITABLE Writing Sections | 27 slides)

**★ **24 Worksheets (PowerPoint slides turned into Activity Worksheet Forms!)

**★ **3 Google Slides Link

▶️ Leadership Activities

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

▶️ Leadership in Action Worksheets | Task Cards

**★ 10 **Leadership in Action Worksheets

**★ 10 **Leadership in Action Task Cards (Color | BW)

**★ Detailed **Sample Responses

**★ **Google Slide link

▶️ Leadership Scenarios

**★ **24 Leadership Scenario Task Cards in FOUR variations

► 24 Colored Task Cards with Questions

► 24 Colored Task Cards without Questions

► 24 B&W Task Cards with Questions

► 24 B&W Task Cards without Questions

**★ **24 Leadership Scenario Worksheets (Same scenarios in Task Cards)

**★ **List of 24 Leadership Scenarios (Easy access for teachers)

**★ **Google Slide Link

▶️ Leadership Questions

**★ **60 Leadership Writing | Discussion Question Task Cards

► 60 Colored Task Cards 

► 60 B&W Task Cards 

**★ **60 Leadership Writing Discussion Prompt Worksheets (Same prompts in Task Cards)

**★ **List of 60 Leadership Scenarios – 3.5 pages (Easy access for teachers)

**★ **Google Slide Link

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In today’s competitive world, leadership skills are essential for success in both school and the workplace. This comprehensive bundle offers a variety of engaging activities, writing prompts, and scenarios designed to help students explore what it means to be a leader in everyday situations—not just in the office!

These highly relevant and practical activities give students the chance to develop and enhance their leadership abilities by practicing key skills in realistic scenarios they encounter daily or may face in the near future.

Key Features:

▶ Explore diverse aspects of leadership, including teamwork, responsibility, communication, and problem-solving.

▶ Practice leadership skills in relatable, real-world situations.

▶ Improve existing skills or build a strong foundation for future leadership roles.

This bundle is perfect for middle and high school students looking to grow into confident, capable leaders.

This bundle covers a wide range of leadership topics, including:

PowerPoint Presentation Topics

**⭐ **What is Leadership?

⭐ Leadership Quotes

⭐ Who is a Leader?

⭐ Qualities of a Good Leader

⭐ Leadership Skills

⭐ What Everyday Leadership Looks Like

⭐ Why Leadership is Important

⭐ Leadership Skills Needed for Workplace Success

⭐ Effective Communication

⭐ Problem Solving

⭐ Delegating Responsibilities

⭐ Critical Thinking

⭐ People Management

⭐ Judgement and Decision-Making

⭐ Collaboration

⭐ Responsibility

⭐ Negotiation

⭐ Leader vs. Boss

⭐ How to Develop Your Leadership Skills

⭐ Benefits of Leadership

⭐ Lack of Leadership

⭐ Final Thoughts

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

The leadership scenario topics included in the Leadership in Action Packet:

✔️ Navigating Group Project Challenges

✔️ Tackling Team Challenges in Community Service

✔️ Navigating Friendship Dynamics

✔️ Leading Your Basketball Team

✔️ Planning a School Dance

✔️ Organizing a Charity Bake Sale

✔️ Managing a Group Study Session

✔️ Organizing a School Talent Show

✔️ Balancing Chores and Family Responsibilities

✔️ Resolving Conflict Over Shared Spaces at Home

Scenario Topics

**★ **Conflict Resolution

★ Delivering and Receiving Constructive Feedback

★ Effective Communication

★ Delegating Responsibilities

★ Filtering Your Thoughts

★ Dealing with Difficult People

Writing/Discussion Question Topics

**♥ **Qualities and Characteristics of an Effective Leader

♥ Communication

♥ Motivation

♥ Conflict Resolution

♥ Opposing Viewpoints

♥ Delivering and Receiving Constructive Feedback

♥ Delegation

♥ Dealing with Setbacks and Challenges

♥ Personal Growth

♥ Influence

♥ Decision-Making

♥ Self-Reflections

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

Spanish Short Readings

Lower Levels

and Higher Level

Bundle

Purchase this bundle and save more than 65%!

Please Note that many of the short stories are my original stories as I am a Children's book writer :)

⭐No-Prep Needed

⭐Substitute Friendly

Want to be the first to know about the latest resources and special promotions? Follow me on TeachShare HERE! Terms of Use THESPANGLISHMOM™️. By purchasing and/or downloading this electronic file, you agree to the following terms. For personal use/single classroom use only. No part of this document may be distributed, posted on the internet, copied, edited, or resold. ALL contents of this document are under copyright protection including all content, text, fonts, and graphics, Thank you for respecting my hard word as well as the hard work of the artists whose work helped create this product. FOLLOW MY STORE so that you can receive notifications of new products (up to 50% OFF) and sale. To purchase additional licenses select to purchased additional licenses at checkout or go to “my purchases”, select the item, and click “buy additional licenses”. Did you know there are TeachShare School Accounts? Tell your administrator and ask if your school will purchase this for your classroom.

Thank you, Ariana Perez-Urbina

©TheSpanglishMom

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

❤️Looking for fun and engaging activities to celebrate Hispanic Heritage Month or South American / Spanish holidays? This growing bundle with differentiated activities is the perfect way for your students to learn about, discuss, and celebrate Latin American culture, while practicing their math skills, literacy skills, fine motor skills, Spanish vocabulary, and more!

................................................................................................................................................

✏️Great for elementary students!

⭐️This is a growing bundle and the price will increase as new resources are added!

................................................................................................................................................

✅ Includes:

Hispanic Heritage Month

☑ Leaders Posters (Set 1)

☑ Leaders Posters (Set 2)

☑ Leaders Banners

☑ Bunting Banners (Papel Picado)

☑ Worksheets (Set 1)

☑ Worksheets (Set 2)

☑ Writing Crafts

☑ Reading Booklet

☑ Coloring Pages (Set 1)

☑ Coloring Pages (Set 2)

☑ Historical Leaders Readers (Set 1)

☑ Historical Leaders Readers (Set 2)

☑ Bookmarks

☑ Classroom Money

☑ Reading Comprehension (Set 1)

☑ Reading Comprehension (Set 2)

Cinco de Mayo

☑ Bingo

☑ Write the Room

☑ Coloring Pages

Day of the Dead

☑ Art, Math, English, Writing Activities

☑ Writing Crafts

☑ Worksheets

☑ Coloring Pages

☑ Readers

☑ FREE Activities

☑ Alebrijes Writing Crafts

Feliz Navidad

☑ Coloring Pages

☑ Bingo

☑ Classroom Décor Banners

☑ Classroom Décor Bulletin Board & Writing Crafts

................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

Lesson Overview

These projects have students using real-world math skills to learn to perform the calculations that are done in various careers within the seventeen career clusters. They will use math skills to learn how to compute measurements, quantities, profit, etc. to solve problems commonly found in that career field.

Are your students always asking "When will be ever USE this??" This short activity shows students a real-world use for the math skills they learn every day.

These lessons were created for 7th and 8th grade but could also be used successfully in upper elementary grades. Fully editable files are included for all lessons.

The bundle includes eighteen (18) different lessons, all of which are also available separately. They are all fully editable and include the student handout, an answer key, and a formula “cheat sheet” for students to assist with problem solving.

The following lessons are included:

· How Engineers Use Math

· How Architects Use Math

· How Fashion Designers Use Math

· How Math is Used in Agriculture Careers

· How Math is Used in Arts, AV, Technology & Communications Careers

· How Math is Used in Business Careers

· How Math is Used in Education Careers

· How Math is Used in Energy Careers *NEW*

· How Math is Used in Finance Careers

· How Math is Used in Government Careers

· How Math is Used in Health Science Careers

· How Math is Used in Human Services Careers

· How Math is Used in Information Technology Careers

· How Math is Used in Law Careers

· How Math is Used in Hospitality Careers

· How Math is Used in Manufacturing Careers

· How Math is Used in Sales & Marketing Careers

· How Math is Used in Transportation Careers

Materials Required:

· Computers with Internet access for each student (or pair of students)

· Software such as Microsoft Word or Google Docs

· Calculators (optional)

Files included (for each career):

· Teacher & Student Resources

· How This Career Uses Math Activity/Handout

· How This Career Uses Math Activity Answer Key

· Formula “Cheat Sheet” Student Handout

Approximate Lesson Duration:

· 1 (50 minute) class period for each lesson.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Remember to leave feedback for credits on future purchases!

**************************************************************************

Connect with us for free technology tips, resources and curriculum:

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❤️Looking for engaging and culturally appropriate activities to celebrate Hispanic leaders in history? This Hispanic Heritage Leaders growing bundle with differentiated activities is the perfect way for your students to learn about a variety of notable people and the ways they created a meaningful impact on the world!

✏️Created for early elementary students.

✏️Perfect for celebrating Hispanic Heritage Month or to use any time of year!

................................................................................................................................................

⭐️This is a growing bundle and the price will increase as new resources are added!

⭐️Check out individual resource previews for more details.

................................................................................................................................................

✅ Includes:

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

☑ Hispanic Heritage Leaders Banners

☑ Hispanic Heritage Leaders Worksheets (Set 1)

☑ Hispanic Heritage Leaders Worksheets (Set 2)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 1)

☑ Hispanic Heritage Leaders Reading Comprehension (Set 2)

☑ Hispanic Heritage Leaders Writing Crafts

☑ Hispanic Heritage Leaders Reading Booklet

☑ Hispanic Heritage Leaders Coloring Pages (Set 1)

☑ Hispanic Heritage Leaders Coloring Pages (Set 2)

☑ Hispanic Heritage Leaders Readers

☑ Hispanic Heritage Leaders Class Money

................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

.................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

❤️Looking to save big on some fun additions to your classroom décor? This GROWING printable bundle includes a variety of elements such as banners, posters, fonts, bulletin board kits, door decorations, and more!

.................................................................................................................................................

✏️Check out each resource for more details.

⭐️This is a growing bundle and the price will increase as resources are added.

.................................................................................................................................................

✅ Includes:

Multiple subjects:

☑ Educational Posters - Dinosaur Themed

☑ Educational Posters - Pastel

☑ Educational Posters - Pastel Font

☑ Educational Posters - Soft Grey

Math:

☑ Ordinal Number Posters

☑ Skip Counting Posters

Social Studies:

☑ Arab Heritage Leaders Posters

☑ Asian American Leaders Posters - Set 1

☑ Asian American Leaders Posters - Set 2

☑ Black History Leaders Posters - Set 1

☑ Black History Leaders Posters - Set 2

☑ Community Helpers Posters

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

☑ Hispanic Heritage Leaders Banners

☑Hispanic Heritage Bunting Banners

☑ Native American Leaders Posters

☑ "Native American Heritage Month" - Bulletin Board Kit

☑ Women's History Leaders Posters

☑ National Day for Truth and Reconciliation - Pennants

Holiday:

☑ Christmas Bulletin Board Kit

☑ Christmas Banners

☑ Feliz Navidad Bulletin Board Kit

☑ Feliz Navidad Banners

.................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies and product launches:

Follow Me

................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

❤️Looking for engaging and culturally appropriate posters to celebrate diverse leaders in history? This growing bundle of posters is the perfect way for your students to learn about a variety of notable people and the ways they created a meaningful impact on the world!

✏️Use during heritage months or any time of year!

✏️Perfect for celebrating ethnic and marginalized groups!

✏️Great for early elementary students!

................................................................................................................................................

⭐️This is a growing bundle and the price will increase as new resources are added!

⭐️Check out individual resource previews for more details.

................................................................................................................................................

✅ Includes:

Arab Heritage:

☑ Arab Heritage Leaders Posters

Asian American & Pacific Islander Heritage:

☑ Asian American Leaders Posters (Set 1)

☑ Asian American Leaders Posters (Set 2)

Black History:

☑ Black History Leaders Posters (Set 1)

☑ Black History Leaders Posters (Set 2)

Hispanic Heritage:

☑ Hispanic Heritage Leaders Posters (Set 1)

☑ Hispanic Heritage Leaders Posters (Set 2)

Native American Heritage:

☑ Native American Leaders Posters

Women's History:

☑ Women's History Leaders Posters

................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

.................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

❤️Looking to save big on some fun and educational additions to your classroom décor? This GROWING bundle includes a variety of printable posters, for bulletin boards, doors, hallways, classroom decorations and more!

.................................................................................................................................................

⭐️Check out each resource for more details.

⭐️This is a growing bundle and the price will increase as resources are added.

.................................................................................................................................................

✅ Includes:

Multiple subjects:

☑ Educational Posters - Dinosaur Themed

☑ Educational Posters - Pastel

☑ Educational Posters - Pastel Font

☑ Educational Posters - Soft Grey

Math:

☑ Ordinal Numbers Posters

☑ Skip Counting Posters

☑ Even & Odd Numbers Posters

Literacy:

☑ Adverbs of Frequency Posters

☑ Colors Vocabulary Posters

Science:

☑ Parts of a Plant Posters

Social Studies:

☑ Arab Heritage Leaders Posters

☑ Asian American Leaders Posters - Set 1

☑ Asian American Leaders Posters - Set 2

☑ Black History Leaders Posters - Set 1

☑ Black History Leaders Posters - Set 2

☑ Community Helpers Posters

☑ Hispanic Heritage Leaders Posters - Set 1

☑ Hispanic Heritage Leaders Posters - Set 2

☑ Native American Leaders Posters

☑ Native American The Seven Grandfather Teachings - Activities

☑ Women's History Leaders Posters

.................................................................................................................................................

SAVE BIG!

⭐️Looking for more classroom decor?

Classroom Décor Growing Bundle

.................................................................................................................................................

❤️ Teacher Tips:

⭐️Don't forget, you can earn TeachShare credits towards future purchases by leaving a review of this resource! Thank you for your valuable time and feedback!

⭐️Be the first to know about my new discounts, freebies, and product launches:

Follow Me

................................................................................................................................................

If you have any questions, please contact me: 

kimberly@kimberlysclassroom.com

Thanks for stopping by and taking a look. Wishing you a wonderful school year!

❤️Kimberly

Leadership Activities | Leadership Worksheets | Career Readiness Activities

About This Resource
✥ **Topic: **Leadership

✥ Leadership Activities
✥ 77 pages
✥ Print and Digital
✥ Suitable for Middle and High School Students
✥ Detailed Answer Keys included
✥ Career-Readiness | SEL - related resource

This resource includes:

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

Prepare students for success in today’s highly competitive world with this Leadership Activities, designed to instill, develop, and encourage essential leadership qualities. Perfect for middle and high school learners, this resource includes a wide range of activities that help students explore what it means to be a leader, understand the importance of leadership, and practice critical skills needed for success in school, the workplace, and beyond.

Key Features:

▶ Real-World Relevance: Scenarios are highly relatable and reflect familiar situations, providing meaningful opportunities for students to practice leadership skills in realistic contexts.

▶ Comprehensive Skill Development: Activities focus on teamwork, communication, decision-making, goal-setting, conflict resolution, and more.

▶ Interactive and Thought-Provoking: Helps students build confidence, develop self-awareness, and foster collaboration in diverse group settings.

▶ Flexible Usage: Ideal for classroom instruction, group projects, or individual growth activities with clear, easy-to-follow instructions.

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Items Included

▶️ 25+ Leadership Activity Worksheets

This resource features over 25+ Leadership Activity Worksheets, complete with detailed answer keys, giving students plenty of opportunities to practice and refine their everyday leadership skills. The worksheets are available in both print and digital formats, with pre-made text boxes for easy use.

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

Benefits of Engaging Students in Leadership Activities:

✅ Builds Confidence

✅ Enhances Communication Skills

✅ Develops Problem-Solving Skills

✅ Promotes Teamwork

✅ Encourages Responsibility

✅ Teaches Conflict Resolution

✅ Fosters Self-Awareness

✅ Simulates Real-World Scenarios

✅ Supports Social-Emotional Learning (SEL)

********************************

▶️ **Also Included: **Two student-led interactive leadership activities, designed to be completed in pairs, small groups, or individually, available in both print and digital formats.

▶️ Fundraising Project Activity (Editable)

Students will take charge of organizing and leading a successful fundraising event. This activity provides a hands-on opportunity to practice key leadership skills, including:

▶ Collaborating and working effectively with others

▶ Teamwork and delegating responsibilities

▶ Resolving conflicts and overcoming challenges

▶ Strategic thinking and problem-solving

▶ Communicating ideas clearly and persuasively

▶ Influencing and motivating others

▶ Planning and managing tasks to achieve goals

This editable resource allows you to tailor the activity to your students' needs, making it a versatile and engaging way to develop essential leadership abilities.

✅ This activity is available in two versions:

⭐ Variation #1 - Non-Editable
This version cannot be modified as it includes copyrighted clipart, borders, and fonts.

⭐ Variation #2 - Editable
This version is fully customizable. Created with non-copyrighted images, borders, and fonts, it can be adjusted to meet the specific needs of your students.

✅This activity provides everything you need to get started and guide students through the entire process. It includes:

• Teacher Instructions
• Student Worksheets
• Detailed Answer Keys
• Reflection Sheets

Absolutely no preparation is required—just print or assign digitally and you’re ready to go!

✅ This activity includes comprehensive Answer Keys covering all aspects of the activity, ensuring clarity and support for both teachers and students.

*****************************

▶️ Delegating Responsibilities/Group Roles Activity (Uneditable)

Assigning Group Roles - Delegating Responsibilities (Available in Print and Digital Formats)

In this leadership activity, students will read about four fictional individuals and assign group roles based on each person’s skills, knowledge, and learning styles. The goal is to create an effective, productive, and collaborative working environment within the group. To support this process, detailed description cards are included. Please note: This version is uneditable.

✅ Comprehensive Materials: All the worksheets and resources needed to get started and guide students through the activity are included.

✅ Detailed Answer Key: A complete answer key is provided for all aspects of the activity.

✅ Engaging Design: Worksheets feature appealing graphics, borders, and fonts to capture students’ attention and foster enthusiasm for completing the tasks.

✅ Google Slides Version Included: The entire resource is also available in Google Slides format, with pre-created text boxes for convenience. Each worksheet slide includes two helpful instruction solution tabs:

• One for restoring deleted text boxes.
• One for zooming in to enlarge worksheets.

These features make the resource especially user-friendly for students new to Google Slides or in need of extra support.

*******************************

Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************
LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

*******************************

This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

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❤️ Effective Communication

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Start your AVID class with these team building AVID 180 Daily Quickwrite Creative Writing Google Slides Journal Prompts! They are just what your students need to get excited about writing while building relational capacity. Allow time for students to share their writing out loud or in small groups so that students are able to get to know their classmates at a deeper level.

What's Included:

• 180 writing get to know you and reflective/goal setting prompts
• Expectation slide and an editable expectation slide
• Prompt template for you to add your own quickwrites
• Prompts for Team Building
• Get to know you prompts
• Goal setting prompts
• Reflection prompts
• Creative writing prompts

Uses:

• morning writing
• journaling
• creative writing class
• ELA
• literacy centers
• small group
• whole group
• homework writing assignments
• collaborative writing
• quick writing prompts
• paragraph writing practice
• extensions for GT, or accelerated learners
• teaching writing skills (Leads, paragraphs, grammar, editing)
• substitute activities
• and much more!

Click HERE to see other AVID resources

Click HERE to see other AVID Writing resources

*Note this product may be used in brick an mortar classes as well as virtual systems like Outschool.

Use this end of the year editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun summer themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

Get the WICOR Boards Growing Bundle HERE!

Get the AVID End-of-Year Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• a pre-write and letter-writing activity to thank a teacher
• college tour with reflection
• a journal reflection on AVID skills learned
• a cover letter writing activity for a summer or dream job
• choosing a TED talk out of the choices provided and writing focused notes using the template provided

Inquiry

• solving a logic puzzle, answering questions in a Google form and then responding to reflection questions
• reading a choice book and writing Costa Questions
• revisiting notes and adding Costa Questions
• reading through PSAT questions and deciding if they are level 1, level 2, or level 3 from Costas
• writing leveled interview questions for future AVID students

Collaboration

• completely a classmate affirmations template to be shared with a peer
• partner binder check with form
• adding to a partners focused notes
• designing an end of the year team building activity using a graphic organizer and responding to reflection questions
• creating a podcast script with a partner and responding to a choice prompt

Organization

• creating a daily summer schedule using the template and including the listed items
• a pre-write and rough draft for a college application essay
• organizing binder and taking before and after pictures
• organizing Google drive and taking before and after pictures
• creating a digital summer-themed crossword puzzle and responding to a reflection question

Reading

• choosing 10 vocabulary words from a content area and creating images, symbols, or scenes to represent each
• taking digital focused notes over the marking the text presentation provided
• creating a summer book recommendations blog with an intro, descriptions, images, summaries, and conclusion
• researching a summary vacation spot and creating a digital brochure using the template provided
• reading a choice book and writing a 3-5 sentence summary

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

General Version

Back to School

Fall

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AVID End-of-Year Drawing Challenge

Your students will love this editable AVID Fall WICOR Choice Board, perfect for Halloween, Thanksgiving, or any autumn lesson plan. These digital sub plans include activities aligned with WICOR strategies, focusing on writing, inquiry, collaboration, organization, and reading. Ideal for keeping students focused during the fall season!

Great for assessments, sub plans, supplemental lessons, lesson planning, and more!

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students will respond to a "finish the scary story" prompt and then create their own using the provided template.
• Students will respond to a "finish the fall story" prompt and then create their own using the provided template.
• Students will design a haunted house and then pretend they are real estate agents and persuade someone to buy their house while following the provided project requirements.
• Students will read the provided AVID gratitude A-Z slides and complete the gratitude alphabet page on the last slide.
• Students will complete all 4 parts of the Turkey Talk: A feast of Simple, Compound, and Complex Sentences. An answer key is included for teachers.

Inquiry

• Students will solve the provided Thanksgiving Logic Puzzle and use a Solution Grid to help them organize their thinking. This comes with an answer key for teachers and also makes a great TRF!
• Students will go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using Costa's House provided.
• Students will choose a person from a list of historical and political figures for Hispanic Heritage Month. After conducting research, they will answer the 5 questions provided. Students will then create a 7-slide Google Slides presentation over research by following the requirements.
• Students will create a 10-question quiz over notes they have taken recently in a core class. Consider focusing on a class that may have a test or quiz coming up.
• Students will create a KWL using the linked chart and then read the provided article about the history of Halloween while completing their chart.

Collaboration

• With a partner, students will answer the Johnny Appleseed Myth Vs. Reality Research Questions by using the provided notes and conducting research through the list of provided websites. Then students will create a podcast script.
• Students will use the provided Roll a Monster Story Board and follow the directions to create a story chain within a group of 3.
• Students will follow the Mnemonic Study Song Project Requirements to create a mnemonic or study song that helps them remember key concepts from recent notes in a core class to help them prepare for an upcoming test or quiz.
• Students will follow the Halloween or Thanksgiving Team Building Project Requirements to create a Halloween or Thanksgiving-Themed team-building activity with a partner.
• Students will individually read either article 1. Is Halloween too Commercialized? or article 2. Should Schools Have Longer Breaks in the Fall? then they will have socratic dialogue by following the directions and responding to the prompts.

Organization

• Students will clean up and organize their Google Drive or another cloud storage by following the directions.
• Students will organize their binder and take before and after pictures.
• Students will calculate their GPA using the provided link. Then choose the class with the lowest grade and set a SMART goal on the Turkey SMART Goal page.
• Students will follow the Themed Graphic Organizer Project Requirements to create a Fall, Thanksgiving, or Halloween-themed graphic organizer and fill it in with information from recent class notes.
• Students will practice taking Cornell Notes over one of the provided articles.

Reading

• Students read the spooky story, "The Lottery" by Shirley Jackson. Then fill in the vocabulary awareness chart and include definitions in their own words.
• Students reread the spooky story, "The Lottery" by Shirley Jackson. Then answer the provided reflection questions.
• Students read a book of their choice for 30 minutes and complete a digital one-pager over what they read. Make sure to follow the requirements in the template.
• Students read the Summary vs. Reflection: The Forgotten Room slides, and respond to the questions using the text boxes.
• Students choose their favorite fall poem from the provided website. Then follow the assignment instructions to reflect on the poem they chose.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More AVID choice boards...

General WICOR Choice Board

End of Year WICOR Choice Board

Back to School WICOR Choice Board

Use this back to school editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun back to school themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.

*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish

⭐AVID Back to School Bundle!⭐

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Students fill out an interest survey
• Students read about passive, assertive, and aggressive voices and how they are used in writing on a Google Form and then answer the questions in the Google form
• Students respond to one of the listed prompts in a journal, piece of paper or Google Doc following the given requirements.
• Students choose a college in their state (that they haven't researched or toured before) and take a virtual tour at Campus Tours. Then they fill out the Campus Tour Reflection provided.
• Students choose the core class that they feel will be the biggest challenge for them this school year. Then they write a letter to that teacher using the provided requirements and directions.

Inquiry

• Students go back to recent notes they took from a core content class and reread them. Then add three level 2 questions and three level 3 questions to them using the linked Costa's House.
• Students choose a career they are interested in learning more about. They visit the provided website link to conduct research. Then they create a Google Slides presentation using the provided slideshow requirements.
• Students watch the provided TED Talk. In Canva, they create 3 motivational posters that promote a growth mindset following the requirements.
• Students use the provided requirements for creating a google forms quiz to create a 10-question quiz over notes they have taken recently in a core class.
• Students research online to find what quote best represents their goals and aspirations for the school year. They will follow the directions and complete the highlighted sections of the Google Doc provided.

Collaboration

• Students answer the interview questions on a linked partner interview form. Then they get with a partner (someone they don't know well) and interview their partner and compare responses.
• Students use the template provided to create a podcast script with a partner that teaches other students about what AVID is and encourages them to join.
• Students create an "All About Me" digital collage by following the directions in the slides and using the example provided. Then share their design with an AVID classmate and explain why they picked each image.
• Students complete a selfie partner scavenger hunt with a partner around the school.
• Students open the linked Summer Break Bingo template and type in different activities they did over the summer. Then they find classmates who did the same activities and add their names to the bingo card.

Organization

• Students print out their school map and use a highlighter to draw a route to all their classes and follow the directions to label their maps.
• Students complete "week 1" of the linked binder check log and answer the reflection questions.
• Students clean up and organize their Google Drive or another cloud storage. They will create folders for each subject and ensure all documents are appropriately filed and take before and after pictures or screenshots.
• Students follow the provided requirements to create an hourly schedule with the linked template.
• Students find a graphic organizer online for each of their classes OR create their own and take pictures. They will follow the provided directions and requirements.

Reading

• Students research information about the AVID system through the provided linked websites and Google Slides. Then they complete the digital linked Frayer Model by following the provided directions.
• Students complete the linked digital SAT Vocabulary Chart by following the provided directions.
• Students read the provided linked article and take digital focused notes.
• Students read a book of their choice for 30 minutes. Then they complete a DIgital One Pager template over what they read by following the requirements.
• Students choose 20 recent vocabulary words learned from any core content area. Then create a digital crossword puzzle through the provided website.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

General Version

Fall

End of Year

More AVID back to school resources...

Drawing Challenge

30 Second Speeches

Use this Editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class! Have students complete pieces for sub plans, final exams or study hall time! Simply share a forced copy of the spreadsheet with your students.

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Procrastination Ted Talk and one-pager
• Quickwrite prompt and marking the text of an article
• Choosing a Ted Talk out of the provided options and taking digital focused notes over it
• Creating a 6-word memoir
• True Intentions video assignment with writing prompts

Inquiry

• Einstein Riddle and reflection questions
• Rereading recent notes from a core class and adding Costa's Leveled Questions
• Costa's Level of Questioning presentation and activities
• Quiz over Costa's Level of Thinking
• Creating an inquiry Frayer model

Collaboration

• Designing a team-building game
• Thanking a teacher letter
• Designing a Google Slides over the benefits of being in AVID
• Creating a one-pager over collaboration using the provided rubric
• Watch the provided Ted Talk and write a 20-word summary with a partner

Organization

• Create an hourly schedule using the provided template and include the following: wake-up, class time, school work, meals, exercise, personal enjoyment and bedtime etc.
• Organizing binder and taking before and after pictures
• Organizing Google Slides and taking before and after pictures
• Creating a focused notes rubric using the provided template
• Writing an academic smart goal using the provided template

Reading

• Read the article about cell phone addiction and mark the text following the instructions
• Read a choice book for 20 minutes
• Read recent notes from a core class and create a cluster web using the provided graphic organizer
• Create a crossword puzzle using vocabulary from recent notes
• Complete the Anticipation Guide over the article about why sleep is important

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

Back to School

Fall

End of Year

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

AVID Lessons Bundle