High School Career and Technical Education Activities (by rating)

Understanding the Roles of EMTs and Paramedics
This comprehensive lesson plan is designed for high school health science students to explore and understand the key differences between EMTs and paramedics. Through a mix of reading, vocabulary activities, critical thinking questions, and real-world emergency scenarios, students will grasp the distinct roles each responder plays in emergency medical services (EMS) and how they collaborate in providing patient care.
What's Included:

• Vocabulary Activity: Key EMS terms with definitions, where students create sentences and drawings to demonstrate their understanding.
• Reading Paragraph: A detailed explanation of the differences between EMTs and paramedics, focusing on training, scope of practice, and responsibilities.
• Guided Notes Worksheet: A fill-in-the-blank activity that reinforces the key points from the reading.
• Critical Thinking Questions: Engaging prompts that encourage students to apply their knowledge of EMT and paramedic roles to real-life situations.
• Scenario-Based Activity: Various emergency scenarios for students to analyze and determine which type of responder should be called and why.

Learning Objectives:

• Understand the difference between EMTs and paramedics in terms of training, scope of practice, and responsibilities.
• Apply knowledge of EMS roles to real-world emergency situations.
• Develop critical thinking and decision-making skills related to patient care in emergencies.

Perfect for:

• High school health science classes
• EMS or emergency response programs
• Teachers looking to engage students in real-life applications of EMS knowledge.

Duration: 50 minutes
Level: High School (Grades 9-12)
This lesson is ready to use in your classroom, with all the materials you need to teach the topic effectively. Simply print the handouts, and you're ready to go!

If you like this lesson, try these:

Health Science / Nursing Guide to Degloving without Contaminating Stations Print

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Scrub Squad

Leadership Activities | Leadership Worksheets | Leadership Scenarios Bundle

About This Resource

✥ Topic - Leadership

✥ Activities, PowerPoint, Scenarios, Questions

✥ Includes 5 Products

✥ 328 pages

✥ Suitable for Middle and High School Students

✥ Print and Digital (PDF and Google Slides)

✥ Career Readiness and SEL-related topics!

This Leadership BUNDLE includes the following 5 products:

▶️ Leadership PowerPoint and Activity Packet

▶️ Leadership Activities

▶️ Leadership in Action Worksheets | Task Cards

▶️ Leadership Scenarios

▶️ Leadership Questions

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❗ CLICK on individual resource items to read FULL product descriptions! ❗

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Items in this Print and Digital BUNDLE:

▶️ Leadership POWERPOINT and Activity Packet

**★ **Intro to Leadership POWERPOINT (Uneditable | Unique Fonts | 27 slides)

**★ **Intro to Leadership POWERPOINT (EDITABLE Writing Sections | 27 slides)

**★ **24 Worksheets (PowerPoint slides turned into Activity Worksheet Forms!)

**★ **3 Google Slides Link

▶️ Leadership Activities

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

▶️ Leadership in Action Worksheets | Task Cards

**★ 10 **Leadership in Action Worksheets

**★ 10 **Leadership in Action Task Cards (Color | BW)

**★ Detailed **Sample Responses

**★ **Google Slide link

▶️ Leadership Scenarios

**★ **24 Leadership Scenario Task Cards in FOUR variations

► 24 Colored Task Cards with Questions

► 24 Colored Task Cards without Questions

► 24 B&W Task Cards with Questions

► 24 B&W Task Cards without Questions

**★ **24 Leadership Scenario Worksheets (Same scenarios in Task Cards)

**★ **List of 24 Leadership Scenarios (Easy access for teachers)

**★ **Google Slide Link

▶️ Leadership Questions

**★ **60 Leadership Writing | Discussion Question Task Cards

► 60 Colored Task Cards 

► 60 B&W Task Cards 

**★ **60 Leadership Writing Discussion Prompt Worksheets (Same prompts in Task Cards)

**★ **List of 60 Leadership Scenarios – 3.5 pages (Easy access for teachers)

**★ **Google Slide Link

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In today’s competitive world, leadership skills are essential for success in both school and the workplace. This comprehensive bundle offers a variety of engaging activities, writing prompts, and scenarios designed to help students explore what it means to be a leader in everyday situations—not just in the office!

These highly relevant and practical activities give students the chance to develop and enhance their leadership abilities by practicing key skills in realistic scenarios they encounter daily or may face in the near future.

Key Features:

▶ Explore diverse aspects of leadership, including teamwork, responsibility, communication, and problem-solving.

▶ Practice leadership skills in relatable, real-world situations.

▶ Improve existing skills or build a strong foundation for future leadership roles.

This bundle is perfect for middle and high school students looking to grow into confident, capable leaders.

This bundle covers a wide range of leadership topics, including:

PowerPoint Presentation Topics

**⭐ **What is Leadership?

⭐ Leadership Quotes

⭐ Who is a Leader?

⭐ Qualities of a Good Leader

⭐ Leadership Skills

⭐ What Everyday Leadership Looks Like

⭐ Why Leadership is Important

⭐ Leadership Skills Needed for Workplace Success

⭐ Effective Communication

⭐ Problem Solving

⭐ Delegating Responsibilities

⭐ Critical Thinking

⭐ People Management

⭐ Judgement and Decision-Making

⭐ Collaboration

⭐ Responsibility

⭐ Negotiation

⭐ Leader vs. Boss

⭐ How to Develop Your Leadership Skills

⭐ Benefits of Leadership

⭐ Lack of Leadership

⭐ Final Thoughts

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

The leadership scenario topics included in the Leadership in Action Packet:

✔️ Navigating Group Project Challenges

✔️ Tackling Team Challenges in Community Service

✔️ Navigating Friendship Dynamics

✔️ Leading Your Basketball Team

✔️ Planning a School Dance

✔️ Organizing a Charity Bake Sale

✔️ Managing a Group Study Session

✔️ Organizing a School Talent Show

✔️ Balancing Chores and Family Responsibilities

✔️ Resolving Conflict Over Shared Spaces at Home

Scenario Topics

**★ **Conflict Resolution

★ Delivering and Receiving Constructive Feedback

★ Effective Communication

★ Delegating Responsibilities

★ Filtering Your Thoughts

★ Dealing with Difficult People

Writing/Discussion Question Topics

**♥ **Qualities and Characteristics of an Effective Leader

♥ Communication

♥ Motivation

♥ Conflict Resolution

♥ Opposing Viewpoints

♥ Delivering and Receiving Constructive Feedback

♥ Delegation

♥ Dealing with Setbacks and Challenges

♥ Personal Growth

♥ Influence

♥ Decision-Making

♥ Self-Reflections

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

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☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

A seven-slide, interactive PowerPoint to assist students through the process of choosing college majors. Includes individual/small/whole group critical thinking skills activities: Definitions of Bachelor of Arts/Science Differences between Bachelor of Arts/Sciences Left Brain/Right Brain examples/quizzes Career Assessment Quiz links Activities for assessing left/right brain How to choose skill-based majors Optional research activities Can be used for fact based research writing, college prep courses, and college career days. Use with "Finding the Perfect College" at https://www.TeachShare.com/Product/Finding-the-Perfect-College-CCSS-College-ReadinessELA-Activities-128486

Create a personalized "All About Me" display with these FFA emblem templates! This is a set of various sizes of emblems, allowing students to reflect on their identities and share their FFA experiences in a fun and engaging way.

Included in this download:

• Multiple sizes of FFA emblem templates
• Sections for name, grade level, favorite subject, and hobby
• Space to describe current FFA involvement and future goals
• Area for a fun fact and a photo

Perfect for FFA chapters, classrooms, and student presentations, this resource encourages self-expression and connection among peers.

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

Introducing Our Versatile Cast List Template for Plays and Musicals!

Tap into the magic of theatre with our fully editable Google Doc Cast List Template, tailor-made for dynamic educators and creative theatre directors. Whether you're orchestrating the next big production or inspiring students to imagine their dream cast, this resource is your one-stop solution!

What’s Inside:

• Digital Cast List Template:

  • Perfect for directors and educators alike, this easy-to-use template makes announcing your final cast a breeze. Seamlessly integrate it with your production workflow or upload it to your learning management system. Watch your students’ creativity soar as they craft their own dream cast based on the shows they’ve watched or read.

• Editable Printable Worksheet:

  • Need a quick and engaging activity for substitute plans? Our printable worksheet version is here to save the day! Students can fill out their cast lists on paper, making it an ideal hands-on activity that blends fun with learning.

Why You’ll Love It:

• User-Friendly: Designed with educators in mind, our template is intuitive and easy to customize, ensuring you spend less time formatting and more time inspiring.
• Flexible & Fun: Adaptable for both digital and print use, catering to a range of classroom needs and theatre settings.
• Encourages Creativity: Empowers students to think critically about character roles and storytelling, fostering a deeper understanding of theatrical productions.

Perfect For:

• Theatre educators seeking a versatile tool for classroom engagement.
• Directors looking to streamline their casting announcements.
• Substitute teachers needing a ready-made, educational activity.
• Students eager to explore their creativity through theatre.

Ignite your students’ passion for theatre and streamline your production process with our dynamic Cast List Template. Get it now and let the curtain rise on a world of creative possibilities!

How to Access

This product is delivered via a file download. You will receive links to access the Google Doc template. If you have trouble with the file please email me at classroomtocurtain@gmail.com.

To utilize the Google Doc, a free Google account is required.

If don't have a Google account, you can create a free one here: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp

This product is for single classroom personal use only!

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If you need help with this product, please contact me!

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Digital Student Portfolio Project for Google Sites

This digital student portfolio project for Google Sites is the perfect way to help your students showcase their work in a professional, organized, and user-friendly way. With this product, you can quickly create portfolios that highlight student work, achievements, and more. Plus, the digital portfolio can be easily shared with parents and administrators for viewing.

This project can range anywhere from 6th grade to 12th grade. Depending on the age, it takes them about 2-3 days to a week from my personal experience with my students.

You will receive a PDF copy of the project directions.

Design your Own Game...Templates for students do create a game. This item contains the PDF. I can e-mail the PPT for you to use on CANVAS, Schoology, Edmodo in order for your students to download it.

This AVID Career Clusters lesson and digital activity has everything you need to teach the different career clusters and allow students to apply their learning! Students can take focused notes over the career cluster teach slides and then they will play a game as they decide which career cluster they prefer through "This or That!"

⭐Save 30% with the AVID Bundle!⭐

Directions:

• After students learn the 16 career clusters provided in the slides, allow them to debate as they process and think about their futures in a specific career cluster with the this or that game!
• Students will either hold a thumb or 2 fingers to show which career cluster they prefer. OR make it interactive and allow students to choose a side of the room and turn it into a debate!

What do you get?

✏️16 career cluster pictures and question slides

✏️16 career cluster teach slides

✏️15 this or that slides

Career Clusters Covered:

✏️Agriculture, Food & Natural Resources

✏️Architecture & Construction

✏️Arts, A/V Technology & Communications

✏️Business Management & Administration

✏️Education & Training

✏️Finance

✏️Government & Public Administration

✏️Health Science

✏️Hospitality & Tourism

✏️Human Services

✏️Information Technology

✏️Law, Public Safety, Corrections & Security

✏️Manufacturing

✏️Marketing

✏️Science, Technology, Engineering & Mathematics

✏️Transportation, Distribution & Logistics

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool

Task cards for the CCMA (Certified Clinical Medical Assistant) patient check-in process are essential tools that provide step-by-step guidance to ensure a smooth and efficient experience for both patients and medical staff.

6 stations included in this download.

This lesson gives students an introduction to the basics of applying for their first job. This is perfect for a technology, business or social skills class, or a class that focuses on careers. Students learn about the opportunities that may be available to them for their first job and then learn how to apply for the job. They learn about completing a job application, creating a resume in Microsoft Word, and the basics of interviewing with an employer. Students work with a team to create their own answers for commonly asked interview questions and to practice interviewing skills. Finally, students use the Internet to research actual jobs in their area that may be appropriate for them. This project was created for a grade 7-8 Career Exploration/Investigating Careers class, but could easily be adapted for high school students. Files Included with this Lesson • Teacher & Student Notes and Resources • Introduction to Getting a Job – editable Microsoft PowerPoint presentation • Completing a Job Application – Student expectations and grading rubric • Creating a Resume in Microsoft Word - Student expectations and grading rubric • Commonly Asked Interview Questions Task Cards (for group project) – Includes blanks for additional questions • Commonly Asked Interview Questions – Student expectations and grading rubric • Commonly Asked Interview Questions – Student worksheet • Interview Practice Group Project Expectations and Grading Rubric • Researching Potential Jobs Project Expectations and Grading Rubric Remember to leave feedback for credits on future purchases! ************************************************************************** Connect with us for free technology tips, resources and curriculum: Follow our blog Follow us on Facebook Follow us on Pinterest

Stand Up for What's Right: Mastering Ethics in the Workplace (Even When It's Tough)!

Empower your students to navigate the complexities of workplace ethics with this engaging reading comprehension worksheet! "Ethical Edge" equips teens with real-life scenarios, critical thinking tools, and ethical decision-making strategies to build a strong moral compass as young professionals. Through relatable situations, interactive questions, and clear takeaways, students learn to:

• Identify ethical dilemmas: Recognize situations where honesty, integrity, and fairness are challenged.
• Analyze potential consequences: Consider the impact of their choices on themselves, colleagues, and the company.
• Apply decision-making tools: Seek clarity, consult resources, and follow their moral compass.
• Build an ethical reputation: Earn trust, respect, and potential career opportunities.

Content Highlights:

• Relevant and engaging reading: Connects directly to the ethical challenges teens might face in their first jobs.
• Real-Life Scenarios: relatable stories like "The Discount Dilemma" spark discussion and reinforce key concepts.
• Multiple Choice, True/False, Fill-in-the-Blank, and Short Answer Questions: Assess understanding in diverse formats.
• Teacher Answer Key: Save time and ensure accurate assessment.

Learning Objectives:

• Students will understand the importance of ethical conduct in the workplace.
• Students will identify and analyze ethical dilemmas in real-life scenarios.
• Students will develop critical thinking skills to weigh potential consequences of their choices.
• Students will learn and apply tools for making informed and ethical decisions.
• Students will understand the benefits of building a strong ethical reputation in the workplace.

Recommended Common Core Standards:

• RL.7.2, 8.2, 9.2: Determine central ideas or themes of a text and analyze their development.
• RI.7.8, 8.8, 9.8: Delineate and evaluate the reasoning used in arguments.
• W.7.1, 8.1, 9.1: Write informative/explanatory texts to examine and convey complex ideas and concepts.
• SL.7.1, 8.1, 9.1: Engage effectively in a variety of discussions and collaborations.

Equip your students with the confidence to stand up for what's right! Download "Ethical Edge" today and watch them blossom into ethical and responsible young professionals.

Explore my store for more engaging resources that empower your students to thrive in the workplace. Remember to leave a review and earn TeachShare credits!

Related product you may be interested in!

Ethical Workplace Decisions Bundle

• Empower students to navigate difficult ethical decisions they may encounter with 10 engaging reading comprehensions. Purchase today!

These AVID career research questions and one-pager worksheets with a website list are sure to Engage your students in independent or partner research about careers of their choice! It consists of 14 career-based research questions that encourage students to delve into the background of the career they are interested in learning about, a one-pager to apply their learning, and a list of appropriate websites they can use for their research! Great for sub plans!

✨AVID Growing Bundle✨

✨College and Career Research Bundle✨

What's Included:

• 14 Career Research Questions
• One pager with prompts to apply their learning
• Website list to guide students in their research

Benefits:

• Engages AVID students in meaningful career research
• Helps students develop critical thinking and research skills
• Can be used as part of a career research project or throughout the year
• Perfect for sub plans or independent work

More Research Resources:

Turkey in Disguise Career Research Project

Reindeer in Disguise College Research Project

AVID Resources

Writing Resources

*Note all products may be used in virtual systems like Outschool without the purchase of extra licenses

Now with digital worksheet to support distance learning!

This product features an engaging Technology Talk activity that will have your new students thinking, writing, speaking, and moving all in one class period. In this activity, they must choose between 6 different quotes about technology and articulate why the quote aligns with their own perspective. Use this lesson every year to set the tone for what you expect in class; it is a great way to gain insight about your students' current attitudes toward technology. We have also recently added a digital version of the Technology Talk worksheet for use on Google Slides.

Product includes:

• Comprehensive Lesson Plan
• "Tech Talk" Sheet for students to fill out
• 6 Corresponding "Technology Quote" signs to hang up around your room
• Digital Worksheet to support distance learning for use with Google Drive
• Detailed instructions for accessing digital resource

Though I utilize this product on the first day of school, it really can be used all year long. I hope that it is as successful in your class as it is in mine!

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School Mad Libs

⭐First Day of School Powerpoint

⭐ Bullying Prevention Powerpoint

⭐Study Hall Expectations Powerpoint Presentation

⭐Back to School / Open House Brochure

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Click to Follow Language Arts Excellence

This no=prep lesson expands High School students' understanding of work beyond paid employment, exploring the value of unpaid tasks, volunteer work, and home responsibilities. Through discussion, visuals, and reflection, it challenges traditional views, highlighting the diversity and significance of all forms of work.

The resource features:

• Editable 10 slide PowerPoint File
• 20 pre-made Job cards for the sorting activity
• Detailed Lesson plan for two activities
• Possible solution for sorting activity (Students can sort how they wish as they

Each activity aligns with key curriculum standards, equipping students with the skills to analyze and synthesize information, preparing them for the complexities of adult financial responsibilities.

Australian Curriculum Links:

- Career and Enterprise Curriculum

- Engagement with economic and social issues, aiding in the development of personal and societal financial responsibility (ACHASSK119, ACHASSK135).

Visit my blog for a detailed explanation of the impact this resource has had on my students and how it can transform your history program into a dynamic learning experience that goes beyond the traditional curriculum.

Enjoy this resource! Don't forget to follow my store for more awesome products and rate this product for your TeachShare credits :)

People that have purchased this resource have also purchased -

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✅ ➡ USA History Unit Five

✅ ➡ American Revolution

✅ ➡ ⚔ US Civil War

Curriculum resources

Medieval History

Vikings

The Spanish conquest of the Americas

The Black Death

Renaissance
Medieval Japan
Ottoman Empire

✅ ➡ World War One

✅ ➡ Nazi Germany

✅ ➡ ✈ World War Two

✅ ➡ v ☭️ Cold War

✅ ➡ Australian History

✅ ➡ ⚙ Industrial Revolution

and

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Here's a quick, easy project for your students IF YOU HAVE SOLIDWORKS software in your classroom. These directions take you step by step creating a block, adding text, and cutting the image out to prepare for 3D print.

**If you don't have SOLIDWORKS, these may not work for you.**

Try out these amazing Final Project Choices that are perfect for your advanced fashion design classes. This download comes with a main choice board that contains a brief description of the requirements for each project option. You will also get additional pages for each specific project to give to students once the pick the option they want to work on.

Project options include:

Choice #1: Upcycled/Repurposed Project Construction

Choice #2 : Tote Bag Design Project

Choice #3: Portfolio Development

Choice #4: Career Research

*The due date portion is blank for you to fill-in with your specific due date as well as the section that includes the number of days students get to work on their project.

Give your students the opportunity to explore many different careers in a fun and interactive way! This "What Career" card game is played similar to the card game "Apples to Apples" and my students LOVED it! It lead to a lot of conversation, sharing of likes and dislikes, and questioning of what specific careers were - it was so refreshing to listen to them talk non-stop about careers during these class periods! Included in the download is everything you need to play the game, including instructions and step by step guide!

Looking for more interactive SEL classroom lessons? Check these out below!

Jumping Ships - Interactive SEL Lesson on Leadership

Kindness Activity - The Impact of our Words

Kindness "Snowball Fight"

Think Before You Speak Game - An Interactive SEL Lesson

Enhance your high school finance or health science curriculum with this engaging and educational coloring book! "Health Science: Color Your Way to Understanding Health Insurance" combines creativity with essential knowledge, making complex insurance concepts accessible and enjoyable for students.

What’s Included:

• 12 key health insurance concepts, each accompanied by a clear definition and relatable example.
• Beautifully illustrated coloring pages that allow students to express their creativity while reinforcing their understanding of vital health insurance terms.
• Concepts covered include: Premium, Deductible, Co-pay, Out-of-pocket Maximum, Network, Preventive Care, Benefits and Coverage, Exclusions, Enrollment Period, Health Savings Account (HSA), Claims Process, and Copayment vs. Coinsurance.

Why This Activity?

• Hands-On Learning: Coloring promotes active engagement, helping students retain information effectively.
• Visual Aids: Each page features illustrations that represent the concepts, supporting visual learners in grasping important ideas.
• Self-Paced: Ideal for individual or group work, allowing students to progress at their own pace.
• Cross-Curricular Connections: Integrates art with finance and health science education, fostering creativity alongside critical knowledge.

Perfect For:

• High school finance classes
• Health science programs
• Financial literacy courses

Empower your high school students to understand health insurance and make informed financial decisions regarding their healthcare!

Get your "Health Science: Color Your Way to Understanding Health Insurance" coloring book today and transform learning into an engaging experience!

If you enjoyed this activity, explore the fun options below!

Health Science Coloring Pages: Exploring Medical Advances and Their Pioneers

Coloring Pages A-Z Medical Abbreviations Health Science / Nursing

Follow me for more engaging lessons!

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Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

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This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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