10th Grade School Counseling Lesson
Moral and Ethical Dilemmas | Conflict Resolution Lesson | Morals Activity Bundle
By Queen's Educational Resources
Moral and Ethical Dilemmas | Conflict Resolution Lesson | Morals Activity Bundle
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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS MORAL/ETHICAL DILEMMA BUNDLE
- 4 Moral Dilemma Products
- 458 pages
- Print and Digital (PDF and Google Slides)
- Suitable for Middle and High School Students
- Social Emotional Learning / Life Skills
- Total of 6 Google Slide Links
- Files are completely organized!
- Answer Keys included for all Activity Worksheets!
This Moral Dilemma BUNDLE includes the following 4 products:
- Moral Dilemma Lesson and PowerPoint Packet
- Moral Dilemmas Activity Worksheets and Keys
- Moral/Ethical Dilemma SCENARIOS
- Moral/Ethics Writing and Discussion Questions
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Click on individual resource links for complete product descriptions!
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This entire bundle is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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Throughout your students’ education and lives, they will indeed grapple with many choices that test their personal values, beliefs and priorities. They will encounter all kinds of situations where they must choose between doing what’s right and doing what’s wrong. This bundle is packed with activities that can greatly help students recognize situations that involve moral issues and practice becoming better decision-makers. Students will learn what steps they can take to help them navigate and resolve moral dilemmas effectively. These activities also provide students the opportunity to discuss what they would do in different moral/ethical situations. Introducing moral dilemmas in the classroom can open up opportunities for meaningful debates and discussions, critical thinking, personal growth, empathy, and self-reflection.
The lesson, activities, and scenarios provide guidance for real-life situations. You can use these activities and scenarios as a basis for engaging students in conversations about making decisions between right and wrong, and even have them role-play ways of resolving moral issues. These activities can help students acknowledge why certain choices might be tempting and ultimately think about other courses of actions and responses that will lead to better outcomes.
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ABOUT EACH PRODUCT
PRODUCT #1: Moral Dilemma Lesson and PowerPoint Packet
★ Topic - Moral and Ethical Dilemmas
★ Lesson Plan, PowerPoint, and Activity Packet
★ 84 pages
★ Print and Digital (Text boxes already created!)
★ Suitable for Middle and High School Students
★ Detailed Answer Keys included
This resource includes:
★ Moral Dilemma Lesson Plan (4 pages)
★ EDITABLE Lesson Plan (4 pages)
★ Lesson Plan PowerPoint (38 Slides / Same Content in Lesson Plan)
★ Lesson Worksheets and Activities (Differentiated Activities / 24 Worksheets in total)
★ 1 BLANK PowerPoint slide for you to duplicate and add your OWN content!
★ Detailed Answer Keys / Sample Responses
★ 2 Google Slides links (Lesson Worksheets and PowerPoint)
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PDF and Digital Versions
☆ Lesson Plan (PDF and Editable)
☆ Lesson Worksheets/Activities (PDF and Google Slides)
☆ Lesson PowerPoint (PowerPoint and Google Slides)
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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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Throughout your students’ education and lives, they will indeed grapple with many choices that test their personal values, beliefs and priorities. They will encounter all kinds of situations where they must choose between doing what’s right and doing what’s wrong. This resource can greatly help students recognize situations that involve moral issues and practice becoming better decision-makers. Students will learn what steps they can take to help them navigate and resolve moral dilemmas effectively. The lesson plan and activities also provide students the opportunity to discuss what they would do in different moral/ethical dilemmas. Introducing moral dilemmas in the classroom can open up opportunities not only for debate and critical thinking, but also for personal growth, empathy for other viewpoints, and self-reflection.
The lesson, activities, and scenarios provide guidance for real-life situations. You can use these activities and scenarios as a basis for engaging students in conversations about making decisions between right and wrong, and even have them role-play ways of resolving moral and ethical issues. These activities can help students acknowledge why certain choices might be tempting and ultimately think about other courses of actions and responses that might be better (or that will lead to more positive outcomes).
FULL RESOURCE DESCRIPTION
This resource includes a complete step-by-step lesson plan, lesson worksheets, PowerPoint Presentation (38 slides), activities, and detailed ANSWER KEYS that introduces and helps students understand the concept of moral dilemmas.
LESSON OBJECTIVES
Students will:
- Identify and examine their personal values and become aware of how they are an important part of helping them navigate moral dilemmas.
- Understand what moral dilemmas are, their characteristics, and steps they can take to navigate and resolve them in a positive and effective manner.
- Read a variety of moral dilemma scenarios and identify and examine courses of actions they can take to resolve these dilemmas.
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Resource Items and Descriptions
✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable Hard Copy Lesson version) that guides you step-by-step on how to introduce the concept of Moral Dilemmas. Lesson activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.
✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, on the left side of the lesson plan, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. No need to “figure out” what worksheets to use – I explicitly SHOW you which ones to use for each section of the lesson plan!
✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.
❌ The Activity Worksheets and PowerPoint slides are NOT editable due to copyright purposes.
Lesson POWERPOINT (38 Slides)
★ 38 PowerPoint slides
★ Uneditable (due to copyright purposes)
★ PowerPoint and Digital versions (Text boxes already created)
★ Student Interactive (Includes 5 student response slides for students to add responses if used digitally)
★ Some Answer Key slides included in the PowerPoint version
✅ This resource includes a Lesson PowerPoint of 38 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, FIVE student response slides (where students can type in their responses if used digitally), and some ANSWER KEY slides.
✅ Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER!
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Lesson Worksheets and Activities (Answer Keys included)
There is nothing more you need to create to deliver this lesson effectively. Worksheets for each part of the lesson, from beginning to end, have been created for you to share with your students and use!
Lesson Worksheets/Activities/KEYS included in this packet:
⭐ Note-Catcher Worksheet
⭐ 2 Anticipation Guides (Same statements / Differentiated)
⭐ 2 Quick-Write Prompt Worksheets
⭐ 3 Differentiated Key Vocabulary Worksheets and KEY
⭐ 2 Values WEB and KEY
⭐ 1 Examples of Good vs. Bad Moral Behaviors and KEY
⭐ 2 Moral Dilemma Scenario Worksheets with Questions and KEYS
⭐ 1 Brainstorming Moral Dilemmas Teens Face and KEY
⭐ 1 Brainstorming Moral Dilemmas YOU Face
⭐ 1 Resolving Moral Dilemmas Steps List and Note-Catcher
⭐ 2 Resolving Moral Dilemmas Scenario Practice Worksheets and KEYS
⭐ 1 Resolving My OWN Moral Dilemma Planning Worksheet and KEY
⭐ 1 Text Message Conversation with Questions Worksheet and KEY
⭐ 1 What Would You Do? Moral Dilemmas Worksheet and KEY
⭐ 2 Reflection Worksheets and KEYS
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PRODUCT #2: Moral and Ethical Dilemmas Activity Worksheets and Keys
★ Activity Worksheets
★ 61 pages
★ Print and Digital (Text boxes already created!)
★ Suitable for Middle and High School Students
★ Detailed Answer Keys included
This resource includes:
★ 31 Moral and Ethical Dilemmas Activity Worksheets
★ Detailed ANSWER KEYS
★ Google Slides link
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Detailed ANSWER KEYS are included to help you facilitate learning and discussions!
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These worksheets cover the following activities and topics related to Moral/Ethical Dilemmas:
⭐ Anticipation Guide
⭐ TikTok Trend Passage and Questions
⭐ Analyzing Choices
⭐ Recognizing Ethical and Unethical Behaviors
⭐ Avoiding Online Conflicts
⭐ Ethical Online Behaviors
⭐ Text Message Conversation (related to Ethical/Moral Behaviors and Decisions)
⭐ Alternate Positive Responses to Moral Dilemmas
⭐ Resolving Dilemmas
⭐ Moral/Ethical Quote Analysis, Interpretation, and Connection
⭐ Responding to Ethical Dilemmas via Text Messaging
⭐ Ethical Dilemma Scenarios
⭐ Ethical/Moral Dilemmas Teenagers Face – CHEATING
⭐ Exploring Moral Dilemmas and Finding Positive Resolution
⭐ Responding to Situations/Friends in an Ethical Manner
⭐ Ethical vs. Unethical Responses to Dilemmas
⭐ Making Positive Choices
⭐ Morality and Ethics (Reflection)
⭐ Scenarios - Doing the Right Thing!
⭐ How Would You Respond Text Messages
⭐ Combating Unethical Thinking
⭐ Scenarios – Choices, Outcomes, and Decisions
⭐ Considering Your Options in Moral and Ethical Dilemmas
⭐ Ghosting – Social Rejection
⭐ What Can You Say Instead of Ghosting Someone?
⭐ Brainstorming Everyday Examples of Moral Dilemmas
⭐ Moral Dilemmas with Parents
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PRODUCT #3: Moral/Ethical Dilemma SCENARIOS
★ Topic - Moral and Ethical Dilemmas
★ Scenario Task Cards and Worksheets
★ 207 pages
★ Features 68 Moral and Ethical Dilemma Scenarios
★ 136 Scenario Worksheets (68 WITH Q's, 68 WITHOUT Q's)
★ Print and Digital (PDF and Google Slides - Text boxes already created!)
★ Excellent for 8th graders - High School Students
★ 2 Google Slide Links
This resource includes the following items:
★ 68 Rainbow Scenario Task Cards with and without Questions
★ 68 B&W Scenario Task Cards with and without Questions
★ 68 Scenario Worksheets with Questions
★ 68 Scenario Worksheets without Questions (You generate your own questions!)
★ List of 68 Scenarios (Easy access for teachers / 6.5 pages)
★ 2 Google Slide Links (for Scenario Worksheets with and without Questions)
▶️ MORAL AND ETHICAL DILEMMA SCENARIO TASK CARDS
This resource includes 68 Moral and Ethical Dilemma Scenario Task Cards with and without questions (in colors Rainbow and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions. Also included are the same scenarios without questions, so you can generate your OWN questions and activities for the scenarios! You can use the B&W Task Cards to print out on ANY color paper!
Task Card Variations Included:
★ 68 RAINBOW Task Cards with Questions
★ 68 RAINBOW Task Cards without Questions
★ 68 B&W Task Cards with Questions
★ 68 B&W Task Cards without Questions
✅ You can use the Task Cards WITHOUT Questions to generate your OWN questions and activities for the scenarios! You may even use these scenarios for other purposes including engaging students in practicing effective communication, conflict resolution, effective decision-making, compromising, etc.
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian! These Task Cards contain the same scenarios in the Scenario Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
▶️ MORAL/ETHICAL DILEMMA SCENARIO WORKSHEETS (Print and Digital)
This resource includes 68 Scenario Worksheets in 2 variations (with and without questions) totaling 136 Scenario Worksheets (PDF and GOOGLE SLIDES)
► Worksheets WITH Questions
This resource also includes 68 Moral/Ethical Dilemma Scenario WORKSHEETS with lines and a question (or two), so students can write their responses. Students can answer the questions about the scenarios either on paper, or on Google Slides! These worksheets contain the same scenarios in the Task Cards.
► Worksheets WITHOUT Questions
This resource also includes 68 Moral/Ethical Dilemma Scenario WORKSHEETS with lines and NO questions, so students can write the question you assign them as well as their responses. There is space for you to generate your own question or prompt for students to answer. You may also generate and type in your OWN question in Google Slides before sharing the document or slides with students to answer. Students can answer the questions about the scenarios either on paper, or on Google Slides! These worksheets contain the same scenarios in the Task Cards.
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▶️ List of Scenarios (Easy Access for Teachers – 6.5 pages)
Also included is a 6.5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.
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PRODUCT #4: Moral/Ethics Writing and Discussion Questions
★ Topic - Moral and Ethical Dilemmas
★ 106 pages
★ Features 68 Moral and Ethical Dilemma Writing/Discussion Questions
★ Print and Digital (Text boxes already created!)
★ Excellent for 8th graders - High School Students
★ Google Slide Link
This resource includes:
★ 68 Blue Question TASK CARDS
★ 68 B&W Question TASK CARDS
★ 68 Question WORKSHEETS
★ List of Questions (Easy access for teachers / 4 pages)
★ Google Slides Link
This resource includes 68 Writing/Discussion Questions related to morality and ethics. Introducing the topic of ethical/moral dilemmas in the classroom can open up opportunities not only for debates and critical thinking, but also for personal growth, empathy for other viewpoints and perspectives, and self-reflection.
These questions can ignite intense student discussions and expose students to different viewpoints about morals and ethics. It would be interesting to see how students think about certain issues and understand others' perspectives about what they think is considered the "right" thing to do and the "wrong" thing to do.
This resource includes both print and digital versions (with text boxes already created)! You can assign activities to students in person or remotely – either way works!
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RESOURCE ITEMS:
▶️ TASK CARDS (COLOR and B&W)
This resource includes 68 Moral/Ethics-related Writing/Discussion Question Task Cards (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about morals, ethics, right vs. wrong, etc. You can use the B&W Task Cards to print out on ANY color paper!
✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian! These Task Cards contain the same questions in the Worksheets.
✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.
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▶️ Writing/Discussion Question WORKSHEETS (Print and Digital)
✅ This resource also includes 68 Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides! These worksheets contain the same questions in the Task Cards.
✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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The Task Cards and Worksheets feature the SAME questions!
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▶️ List of Questions (Easy Access for Teachers – 4 pages)
Also included is a 4-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.
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You might also be interested in CONFLICT RESOLUTION resources!
- Conflict Resolution BUNDLE (Print and Digital)
- Conflict Resolution Activity Worksheets and Answer Keys
- Conflict Resolution Task Cards and Worksheets
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Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
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Your purchase includes one license. If you are looking for multiple copies, please be sure to purchase additional licenses.
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SELF LOVE and SELF ESTEEM JOURNAL for teenage girls - Growth Mindset Gratitude
By All Therapy Resources
THERE ARE OVER 40 DAILY TEMPLATES. EACH OF THESE DAILY TEMPLATES INCLUDE A SELF-LOVE DAILY WRITING PROMPT AS WELL AS A MOTIVATIONAL SELF-LOVE QUOTE.
This Self-Love Journal is a tool that allows you to process complex thoughts and emotions which can help promote positive thinking, self-talk and self-love. Journaling is a powerful tool which can help improve self awareness by clearing mental clutter, focus your mind and build awareness of your own thoughts, feelings and behaviours. We encourage you to use this Self-Love journal as part of your everyday routine. Doing this will help you to become more conscious of your mindset, enable personal growth and shift your mind towards gratitude and self-love and acceptance.
WORKBOOKS – Just print!
Behaviour and Feelings Workbook
Self Esteem and Feelings Workbook
Emotions & Self Care Workbook
My Anger Management Workbook
SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY
Puberty Lesson and Activity Book
Appropriate V's Appropriate Things to Say
Learning about Bodies and Puberty Workbook
Protective Behaviours, Relationships and Puberty Special Game
Stranger Danger Education
Road Safety Social Story
Fire Safety Social Story
Safety In The Community Activity and Educative Book
AUTISM, SOCIAL STORIES & ACTIVITIES
How My Engine Runs Social Story
Teaching Children about Personal Space
Noises Hurt My Ears - Social Story - Sensory Defensiveness
When a loved one dies - grief and loss social story
Understanding Divorce Social Story
Being Nice and Making Friends Social Story
Doing a Poo on the Toilet Social Story
SPECIFIC TEACHING AND COUNSELLING RESOURCES
Supporting Students to Gain Insight through Reflection
Supervision and Reflective Practice Templates
Increasing a Child's Attention Span
Behavioural Strategies for Fostering Self Esteem
Anxious Children - Behavioural Strategies
Children with Attachment and Abandonment Issues: Behavioural Strategies
Recognising Defences in Children
ANGER MANAGEMENT
Anger Management Plan
Anger Management Activity Worksheets
Anger Management Traffic Lights Activity
My Anger Management Workbook
BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS
Managing Aggressive Behaviours and Outbursts
Understanding Behavioural Triggers
Behaviour Reward Chart - Girls (editable)
Behaviour Reward Chart - Boys (editable)
Behaviour Thermometer - Incident Prevention and Response Plan (editable)
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Managing Anxiety Activities and Examples
By Sign with me TOD
In this product, students will learn how anxiety can make you feel, what anxiety is, what happens to the body when we feel worried or fearful, how anxiety feels some possible causes of anxiety, what you can do to ease anxiety, learn different ways to manage anxiety learn breathing activities to manage anxiety, how someone can become anxious because of something that was said, examples that may cause you to become anxious, and students will determine how to best handle those situations. Anxiety scenarios are included in this product that require students to share how they would feel if the situation was happening to them explain what may happen to their body using the chart that is included in this product. A journal on how to manage anxiety is also included with this product that includes 9 different prompts that allow students to draw or write about a situation where they became anxious and how they handled that situation.
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If you like this product, please leave a positive review. :)
All About Student Loans College and Readiness Activity
By The Emergency Sub
Student Loans College and Readiness Activity
Struggling to remember all those pesky student loan terms? Unlock the secrets of student finance with the Student Loan Crossword!
- Reinforce key vocabulary like "borrower," "interest," and "deferment"
- Challenging crossword puzzles to test your knowledge
- Engaging way to learn financial concepts
- Perfect for students, parents, and anyone navigating the student loan process
This set also includes a crossword with a word bank and word search.
Impact of Your Words - Middle + High School SEL Activity and Interactive Lesson
By Jeni Donath
Creating a positive environment for students is a top priority, but it can be difficult when individuals lack an awareness of the impact of their words towards others, especially when it does not affect them in the same way. This activity brings awareness and a better understanding, while also increasing empathy and care toward others. I also like to remind students that we cannot control what other people chose to say and do, though we can take time to educate and create awareness, especially when something they are saying or doing is impacting us. This lesson can be customized to fit whatever statements would be most beneficial in recognizing within your school.
Career Readiness Skills | Customer Service Skills and Activities BUNDLE
By Queen's Educational Resources
Career Readiness | Customer Service Skills Activities
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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS BUNDLE
★ Topic - Career Readiness / Customer Service Skills
★ Includes 5 Products
★ 651 pages
★ Suitable for Middle and High School Students
★ Career Readiness / Life Skills
★ Print and Digital (PDF and Google Slides)
★ Includes a Total of 12 Google Slide Links
★ Files are completely organized!
★ Answer Keys included for Lesson and Activity Worksheets!
This BUNDLE includes the following 5 products:
▶️ Customer Service Lesson and PowerPoint Packet
▶️ Customer Service Activity Worksheets and Answer Keys
▶️ Customer Service Scenario Task Cards and Worksheets
▶️ Customer Service Writing/Discussion Questions
▶️ Job Interview Questions Task Cards and Worksheets
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:
► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.
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These customer service activities provide students the opportunity to practice:
✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control
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This resource correlates to other workplace readiness skills including:
⭐ Demonstrating positive work ethic
⭐ Demonstrating conflict resolution capabilities
⭐ Demonstrating effective speaking and listening skills
⭐ Coping/Managing difficult situations
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Items included:
✠ Lesson and PowerPoint Packet
✠ Activity Worksheets
✠ Scenarios
✠ Writing/Discussion Questions
✠ Job Interview Questions
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ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
★ Lesson Plan (PDF/Uneditable) (8 pages)
★ EDITABLE Hard Copy Lesson Plan (8 pages)
★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
★ Lesson POWERPOINT (76 Slides!! / Uneditable)
★ Detailed Answer Keys / Suggested Responses
★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
★ Lesson Worksheets on Google Slides
★ Lesson PowerPoint on Google Slides
▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions
★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)
SCENARIO POWERPOINTS
★ Scenario POWERPOINT (Scenarios ONLY)
★ Scenario POWERPOINT (Scenarios WITH Questions)
★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)
★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)
Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)
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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
★ 33 Customer Service Activity Worksheets
★ Detailed Answer Keys
★ Google Slides link
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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets
★ 48 BROWN/COLORED Task Cards (48 Scenarios)
→ 48 BROWN Task Cards with Questions
→ 48 BROWN Task Cards without Questions
★ 48 B&W Task Cards (48 Scenarios)
→ 48 B&W Task Cards WITH Questions
→ 48 B&W Task Cards WITHOUT Questions
★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (5 pages / Easy access for teachers)
★ 2 Google Slide Links
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▶️ Resource #4: Customer Service Writing/Discussion Questions
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
- SEL Activity Worksheets Mega Bundle
- Anger Management
- Anxiety
- Conflict Resolution
- Customer Service
- Disagreements, Negotiation, Compromise
- Effective Communication
- Empathy
- Growth Mindset
- Leadership
- Moral and Ethical Dilemmas
- Peer Pressure
- Procrastination
- Reframing Negative Thoughts
- Relationships
- Risky Behaviors
- Self-Awareness
- Self-Control
- Social Awareness
- Social Boundaries and Personal Space
- Stress Management
- Time Management
- Toxic Behaviors
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
- CLICK HERE to SUBSCRIBE to My Email List!
- My Website
- Queen's Clipart Gallery
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ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
------ Lesson Plan (PDF/Uneditable) (8 pages)
------ EDITABLE Hard Copy Lesson Plan (8 pages)
------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
------ Lesson POWERPOINT (76 Slides!! / Uneditable)
------ ANSWER KEYS / Suggested Responses
------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
Lesson Worksheets on Google Slides
Lesson PowerPoint on Google Slides
✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
------ 12 COLORED Scenario Task Cards (12 Scenarios)
- 12 COLORED Scenario Task Cards with Questions
- 12 COLORED Scenario Task Cards without Questions
------ 12 B&W Scenario Task Cards (12 Scenarios)
- 12 B&W Scenario Task Cards with Questions
- 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)
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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
------ 33 Customer Service Activity Worksheets
------ ANSWER KEYS
------ Google Slides link
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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets
------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)
- 48 BROWN Task Cards WITH Questions
- 48 BROWN Task Cards WITHOUT Questions
------ 48 B&W Scenario Task Cards (48 Scenarios)
- 48 B&W Task Cards WITH Questions
- 48 B&W Task Cards WITHOUT Questions
------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links
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▶️ Resource #4: Customer Service Writing/Discussion Questions
------ 64 BLUE Question Task Cards (64 Questions)
------ 64 B&W Question Task Cards (64 Questions)
------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link
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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
- Blue
- Dark Blue
- Red
- Purple
- Teal
- Brown
- B&W
------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link
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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
- SEL Activity Worksheets Mega Bundle
- Anger Management
- Anxiety
- Conflict Resolution
- Customer Service
- Disagreements, Negotiation, Compromise
- Effective Communication
- Empathy
- Growth Mindset
- Leadership
- Moral and Ethical Dilemmas
- Peer Pressure
- Procrastination
- Reframing Negative Thoughts
- Relationships
- Risky Behaviors
- Self-Awareness
- Self-Control
- Social Awareness
- Social Boundaries and Personal Space
- Stress Management
- Time Management
- Toxic Behaviors
- PRINT and DIGITAL (PDF and GOOGLE SLIDES)
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
- CLICK HERE to SUBSCRIBE to My Email List!
- My Website
- Queen's Clipart Gallery
Anger Management Workbook & Activities - Teenagers & Adolescents
By All Therapy Resources
Help adolescents effectively manage their anger with our comprehensive resource, "Anger Management Worksheets & Activities Workbook for Adolescents." This research-based workbook employs Cognitive Behavioral Therapy (CBT) principles to equip students with the tools they need to identify and cope with anger, regulate emotions, and develop healthier ways of expressing themselves.
Perfect for school counselors and psychologists in middle school or high school, this SEL and mental health resource offers practical strategies and engaging activities for building emotional resilience.
KEY FEATURES:
- Understanding Anger: Guide students through recognizing the signs and triggers of anger, fostering self-awareness and insight into their emotional state.
- Coping Strategies: Empower adolescents with practical techniques for managing strong emotions, promoting self-regulation, and developing healthier responses.
- Emotional Regulation: Explore the interplay between thoughts, feelings, and behaviors, helping students understand the connection and empowering them to make positive changes.
- Mindfulness and Relaxation: Introduce mindfulness exercises and relaxation techniques to promote calmness and emotional well-being.
- Social Skills and Relationships: Foster social relating skills, conflict resolution, effective communication, and building a support system.
- Self-Reflection and Growth: Encourage adolescents to reflect on their life narrative, core values, self-esteem, and develop a growth mindset.
- Problem-Solving and Decision Making: Provide practical strategies for resolving conflicts, making healthy choices, and understanding consequences.
- Emotional Literacy: Enhance emotional intelligence and vocabulary by exploring and labeling various emotions.
- Comprehensive Topics: Cover a wide range of relevant topics, including anxiety and stress management, forgiveness, honesty, problem-solving, self-esteem, and more.
With our user-friendly Anger Management Workbook, you can effortlessly guide teenagers on a journey of self-discovery and equip them with lifelong social emotional learning skills. Download your copy today and empower adolescents to navigate anger, develop emotional resilience, and cultivate a positive outlook on life.
✎✎✎ Topics Covered in our Anger Management Workbook:
- Exploring Dynamics between Thoughts, Feelings, and Behaviors (i.e.: Behaviors can reinforce thoughts, perceptions can create feelings)
- Anxiety and Stress Management
- Emotional Regulation
- Mindfulness and Relaxation
- Social Relating
- Dishonesty
- Forgiveness
- Self Life Narrative
- Reflective Practices
- Healthy Choices
- Consequences
- 4 Part Apologies
- Coping and Self-Help Skills
- I Messages
- Support System
- Behavior Triggers and Coping Skills
- Understanding Your Engine
- Problem Solving
- Isolating and Labeling Behaviors
- Core Values & Beliefs
- Conflict Resolution
- Self Esteem
- Things In Your Control vs. Out of Your Control
- Concurrent Emotions
- Emotional Literacy
► Looking for more SEL workbook topics? We've got you covered!
- Behavior and Feelings Workbook
- Gossiping & Rumors Workbook for Teens
- CBT Workbook - Thoughts Feelings Behaviors for Teenagers
- Self Esteem and Feelings Workbook
- Emotions & Self Care Workbook
- My Anger Management Workbook
⚠️ Click HERE to follow All Therapy Resources and be alerted of new products and free downloads! ⚠️
© All Therapy Resources - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here.
By Sign with me TOD
This product includes 2 social stories that focus on accepting others for who they are. In this product, comprehension questions that relate with the social stories are included. Some of the questions require students to put their feet in the shoes of characters who are experiencing a problem. In this product, students will review the importance of acceptance, how you feel when you accept others, why you should accept others, what accepting yourself can lead to, and what accepting others can lead to. When students are reading each story, they will review how one would feel if they weren't accepted by others. The vocabulary words acceptance, accept, and accepted are reviewed.
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Friendship Social Stories and Role-Playing Scenarios
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Think Before You Speak - An Interactive Activity
By Jeni Donath
This "Think Before You Speak" activity puts a focus on taking time to reflect and think before speaking to others. In this interactive activity, students are put into teams, where they are helping one another guess a specific word while also avoiding the guess of another word. Students must focus and carefully select the words in which they are using to be helpful - a social skill that we all utilize daily (even if we do not realize it!) This activity is a great resource to bring this skill to life and take time to reflect and connect - while having a little fun in doing so! Everything you need for this activity is included in the digital download, including reflection discussion questions, so once you purchase, you are ready for your next classroom lesson! *A note is included on materials that may be helpful for the activity, but are not necessary when fully utilizing the activity!*
Growth Mindset and Mindfulness Lessons Activities for SEL and Self-Regulation
By Queen's Educational Resources
Growth Mindset Lesson | Mindfulness Lesson | Growth Mindset Activities Bundle
These resources are also included in the following discounted Bundles:
- SEL Mega Bundle
- Growth Mindset BUNDLE
- ELA/SEL MEGA BUNDLE
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ABOUT THIS BUNDLE
★ Topics - Growth Mindset and Mindfulness
★ 172 pages
★ Includes 2 Products
★ Lesson Plans, PowerPoints, and Activities
★ Print and Digital
★ Suitable for Middle and High School Students
★ Absolutely no prep time needed
★ SEL - related resource
This BUNDLE includes two products:
❤️ Growth Mindset Lesson Plan and PowerPoint PACKET
❤️ Mindfulness Lesson Plan and PowerPoint PACKET
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About the Growth Mindset Lesson PACKET
★ Topic - Growth Mindset vs. Fixed Mindset
★ Total of 56 pages
★ 34 pages (Lesson and Worksheets)
★ 22 PowerPoint Slides (uneditable due to copyright purposes)
★ Print and Digital
★ Suitable for Middle and High School Students
★ Includes an editable hardcopy lesson plan
★ Absolutely no prep time needed
★ SEL - related resource
This resource includes:
★ Detailed, Step-by-step Lesson Plan
★ EDITABLE Lesson Plan version (Modify as you wish)
★ PowerPoint (22 slides)
★ Do Now Worksheet
★ DIFFERENTIATED Do Now Worksheet
★ Guided Practice Worksheet
★ Video #1 Worksheet and Answer Key
★ Video #2 Answer Question Worksheet and Answer Key
★ Formative Assessment Worksheet (Answer Key embedded in Lesson Plan)
★ Groupwork Worksheet and Answer Key
★ Final Assessment Worksheet
★ DIFFERENTIATED Final Assessment Worksheet
★ Final Assessment RUBRIC
★ Bulletin Board Task Display Page for Final Assessment
★ 2 Reflection Sheets (Groups and Self Reflection Sheets)
★ 2 Growth Mindset Bookmarks
★ Growth vs. Fixed Mindset Colorful Overview Handout
★ 2 Video Links
★ 2 Google Slide Links (Lesson Worksheets and PowerPoint)
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✅ This detailed, step-by-step Growth Mindset Lesson Plan and PowerPoint Packet contains a variety of worksheets, assessments, videos, and activities to teach the concept of Fixed vs. Growth Mindset and support your students' development of a growth mindset. It provides clear, step-by-step teacher directions and visuals to help facilitate the lesson and engage students in a variety of activities associated with a Growth vs. Fixed Mindset. (You just can’t get lost!)
✅ Some worksheets include differentiated versions to meet the learning needs of different level students.
✅ ANSWER KEYS for all parts of the lesson are included!
✅ LESSON POWERPOINT (PowerPoint and Digital)
This resource also includes 22 graphic, student friendly, fun-looking PowerPoint slides that cover EVERY aspect of the Growth Mindset lesson. The PowerPoint is also included in Google Slides, in which you can review online or share with your students.
✅ There are two videos related to Growth Mindset included in the lesson with supplemental activities and worksheets. Using the worksheets and keys provided, you can set students a "Purpose for Listening" when watching these videos. The video links are provided in the Lesson Plan.
✅ There is one Formative Assessment and one Final Assessment (also differentiated to meet the needs of different level learners in your classroom). The Final Assessment comes with a clear, student-friendly rubric and beautifully created Bulletin Board Task Display Page to showcase student work!
✅ Additionally, there are two Reflection Sheets - Groupwork Reflection Sheet and Lesson Reflection Sheet - for students to reflect about their experiences and learning with both the lesson and their collaborative sessions with peers.
✅ You have everything you need to score the Final Assessments, and display on bulletin boards with the Bulletin Board Task Display Page, Rubric, and Reflection Sheets!
✅ Finally, included are two beautifully created growth mindset bookmarks that you can reward students with after engaging in all activities!
✅ Both the lesson worksheets and PowerPoint are included in Google Slides!
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About Mindfulness Lesson Plan PACKET
★ Topic - Mindfulness Lesson and PowerPoint
★ 116 Pages (50 Lesson Packet and 33 PowerPoint slides X 2 = 116 pages)
★ Suitable for grades 6-10
★ Answer Keys Included
★ Print and Digital
★ Excellent for ANY subject area!
A NO PREP RESOURCE - Print and TEACH!
This resource includes:
★ In-depth Lesson Plan
★ Editable Lesson Plan
★ 2 PowerPoints (With and Without Background) (33 slides)
★ Do Now Worksheet
★ Mindfulness "Here and Now" Worksheet and ANSWER KEY
★ 2 Five Senses Mindfulness Exercise Worksheets (Color and B&W)
★ Five Senses Mindfulness Exercise Reflection Sheet and ANSWER KEY
★ Mindfulness Word Web and ANSWER KEY
★ Mindfulness Article (3 pages - for students)
★ Mindfulness Article TEACHER NOTES / KEY (3 pages for Teacher)
★ Article Vocabulary Sheet (Words Defined)
★ Purpose for Reading Article Questions (Text-based) and ANSWER KEY
★ Purpose for Reading Article Questions (Inference-based) and ANSWER KEY
★ Judgmental vs. Acceptance of Thoughts Worksheet and ANSWER KEY
★ Transforming Negative Thoughts to Positive Thoughts Worksheet and ANSWER KEY
★ 2 Writing Assessments
★ 6 Bulletin Board Task Display Pages (to showcase student work)
★ 2 Assessment Rubrics (in 2 variations totaling 4 Rubrics)
★ 3 Mindfulness Bookmarks
★ 3 Google Slide Links
DIGITAL VERSIONS (Google Slides)
★ PowerPoint (with Background Paper)
★ PowerPoint (without Background Paper)
★ Lesson Worksheets
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Mindfulness is the practice of purposely focusing your attention on the present moment—and accepting it without judgment. It is a concept that can be used to support and strengthen students’ social and emotional skills and development. Teaching mindfulness in the classroom can lead to positive outcomes including improving students' well-being, reducing their stress levels, focusing students' attention on what's important, encouraging self-regulation, and improving behavior.
This detailed lesson, PowerPoint presentation, and activities are designed to help students understand the concept of mindfulness and practice it wherever they are!
▶️ In-depth Lesson Plan (Step-by-step)
✅ This resource includes a detailed, step-by-step lesson plan that helps you teach mindfulness in a fun and engaging manner. It focuses on teaching students what mindfulness means, how it can be practiced, and why it’s beneficial.
✅ This full Mindfulness Lesson Plan Packet also contains a variety of engaging activities to enhance students’ understanding of the concept of mindfulness. Students will have opportunities to practice mindfulness right in their own classrooms. All the worksheets for the activities are included with ANSWER KEYS!
✅ In addition, an editable lesson plan version is also included, so you can modify and tailor it in such a way that meets the needs of your students.
✅ Activity worksheets are also included in Google Slides! (Print and Digital versions)
▶️ TWO PowerPoints (33 slides / with and without background paper)
✅ This resource includes a PowerPoint (33 slides) that covers the entire lesson plan (from start to finish). The PowerPoint slides are visually appealing, contain creative clip arts and fonts, and do not contain too much text – making the information easy to comprehend and absorb.
✅ The images appeal to diverse populations.
✅ PowerPoints are uneditable due to copyright purposes. There are TWO PowerPoints that include the SAME content, but one contains background paper and one doesn't. You choose which one you prefer to use!
✅ BOTH PowerPoint versions are also included in google slides!
✅ One extra blank slide with background paper is included for you to generate your own content and include it in the PowerPoint!
▶️ Mindfulness Article, Teacher Notes, Question Worksheets, and ANSWER KEYS
✅ This resource also includes an article about how mindfulness is practiced in an inner-city school and the impact it has made on student learning, discipline, and school culture.
✅ Included are: the article (one for students and one for the teacher with teacher notes), article vocabulary sheet, two differentiated “Purpose for Reading” question worksheets, and ANSWER KEYS. (The article has already been annotated for you in the color red to help you facilitate discussion and questions.) This is a great opportunity for students to read a non-fiction text (article) to gain a deeper understanding of how mindfulness is currently being practiced in schools today and the impact it has on student discipline and school culture.
✅ Lesson Worksheets are included in Google Slides! Text boxes have already been created! (Print and Digital versions)
▶️ Assessments, Rubrics, and Bulletin Board Task Display Pages
✅ At the end of this entire mindfulness lesson are two different writing assessments where students demonstrate their understanding of mindfulness. You choose which ones you want them to complete, or they can complete both – it’s up to you!
✅ Each assessment includes it's own unique Rubric and Bulletin Board Task Display Page to showcase student work immediately upon completion! There are two different rubrics that come in two different formats. The first set of rubrics contain just the rubric by itself and the other set includes the same rubric with a "Comments/Feedback" section at the bottom. TIME SAVER!
✅ Additional Bulletin Board Task Display pages are included.
▶️ Bookmarks
Included are three breath-taking mindfulness bookmarks that you can distribute or "gift" to students after completing this entire lesson packet! This will help remind them to practice mindfulness as often as possible!
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
- My Website
- Queen's Clipart Gallery
- TeachShare
Self-Esteem Activity Creative Therapy Social Emotional Learning CBT
By All Therapy Resources
A group-based creative intervention explores self-esteem helping teenagers and adults develop personal insights about their sense of belonging in the world.
This is a hands-on activity which only requires group members to have a piece of paper and pens or colored pencils. The activity takes approximately 30 minutes long with additional time needed post activity for the reflection questions and rating statement worksheets.
This activity would be perfect as an introduction into our "Pillars of Success" Workbook which you can find here: PILLARS OF SUCCESS - SELF CARE WORKBOOK FOR TEENAGERS AND ADULTS (TeachShare.com)
Please check out some of our BEST SELLERS! Remember – Please follow our STORE! Thank you
WORKBOOKS – Just print!
Behaviour and Feelings Workbook
Self Esteem and Feelings Workbook
Emotions & Self Care Workbook
My Anger Management Workbook
SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY
Puberty Lesson and Activity Book
Appropriate V's Appropriate Things to Say
Learning about Bodies and Puberty Workbook
Protective Behaviours, Relationships and Puberty Special Game
Stranger Danger Education
Road Safety Social Story
Fire Safety Social Story
Safety In The Community Activity and Educative Book
AUTISM, SOCIAL STORIES & ACTIVITIES
How My Engine Runs Social Story
Teaching Children about Personal Space
Noises Hurt My Ears - Social Story - Sensory Defensiveness
When a loved one dies - grief and loss social story
Understanding Divorce Social Story
Being Nice and Making Friends Social Story
Doing a Poo on the Toilet Social Story
SPECIFIC TEACHING AND COUNSELLING RESOURCES
Supporting Students to Gain Insight through Reflection
Supervision and Reflective Practice Templates
Increasing a Child's Attention Span
Behavioural Strategies for Fostering Self Esteem
Anxious Children - Behavioural Strategies
Children with Attachment and Abandonment Issues: Behavioural Strategies
Recognising Defences in Children
ANGER MANAGEMENT
Anger Management Plan
Anger Management Activity Worksheets
Anger Management Traffic Lights Activity
My Anger Management Workbook
BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS
Managing Aggressive Behaviours and Outbursts
Understanding Behavioural Triggers
Behaviour Reward Chart - Girls (editable)
Behaviour Reward Chart - Boys (editable)
Behaviour Thermometer - Incident Prevention and Response Plan (editable)
If you download it, PLEASE leave feedback!
Also – become a fan by clicking “follow me” at the top of this page. You will be alerted of new products and free downloads. Thanks!
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TERMS OF USE - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here: https://www.TeachShare.com/Product/Terms-of-Use-Clarification-For-free-paid-purchases-All-Therapy-Resources-4714723
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Feeling Optimistic Social Story
By Sign with me TOD
This product includes 1 social story that focus on feeling optimistic. In this product, comprehension questions that relate with the social story are included. Some of the questions require students to put their feet in the shoes of characters who are experiencing a problem. When students are reading each story, they will review how one would feel if they weren't feeling optimistic. The vocabulary words optimistic, optimist, pessimistic, and pessimist are reviewed. Students will learn how being optimistic and pessimistic are different from one another. Students will learn what they can do to be more optimistic when they feel pessimistic.
You may also be interested in the following products:
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https://www.TeachShare.com/Product/Feeling-Misunderstood-Social-Story-11749270
Feeling Discouraged Social Stories and Role-Playing Scenarios
Feeling Hopeless Social Stories and Role-Playing Scenarios
Social Boundaries Social Stories
https://www.TeachShare.com/Product/Social-Boundaries-Social-Stories-11815541
Feeling Disgusted Social Story and Role-Playing Scenarios
Social Skills Role-Playing Scenario Cards
https://www.TeachShare.com/Product/Social-Skills-Role-Playing-Scenario-Cards-11845583
Feeling Insecure Social Story and Role-Playing Scenarios
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Feeling Pessimistic Social Story and Role-Playing Scenarios
Friendship Social Stories and Role-Playing Scenarios
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Safety Social Story and Safety Scenarios
Being Unique Social Story and Role-Playing Scenarios
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Stranger Danger Social Stories
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Being Cautious Social Story
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Never Give Up Social Stories
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Self-Control Social Stories
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Working Together Social Story
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Showing Understanding Social Stories
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Responsibility Social Story
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Responsible Decision-Making Social Story
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Feeling Worried Social Story
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Feeling Lonely Social Story
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Stressed Out Social Story
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Feeling Bored Social Story:
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Spreading Rumors Social Story:
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Feeling Included and Excluded Social Stories:
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Feeling Guilty Social Stories:
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Feeling Courageous Social Story:
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Acceptance Social Stories:
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The New Kid at School Social Story:
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Feeling Confused Social Story:
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Feelings and Emotions Social Stories:
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Grief + Loss : Small Group and Classroom Guide
By Jeni Donath
Though we wish otherwise, grief is a topic that cannot always be avoided, even at a young age. This curriculum offers materials for SIX WEEKS of meetings, discussions, and activities. This curriculum is designed to fit the needs of middle school students (grades 5-8), though it can easily be tailored or adjusted to fit many different age ranges. Student standards met are included in each lesson, as well as week-by-week lesson plans and a follow up survey to conclude. Questions? Ask away.
Negotiation and Compromise for Teens | Communication Skills Conflict Resolution
By Queen's Educational Resources
Negotiation and Compromise
This BUNDLE includes 4 Products:
▶️ Negotiation and Compromise Lesson Packet
▶️ Negotiation and Compromise Activities
▶️ Negotiation and Compromise SCENARIOS for Teens
▶️ Negotiation and Compromise Writing | Discussion Questions
About This Bundle
★ Topic - Negotiation and Compromise
★ 301 pages
★ Includes 4 products
★ Includes Lesson, Lesson PowerPoint, Activities, Scenarios, and Questions
★ Suitable for Middle and High School Students, Home School, Advisory, Character Education, Life Skills, Career Readiness Classes
★ Print and Digital
★ SEL-related products
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Items Included in the Bundle:
▶️ Negotiation and Compromise Lesson, PowerPoint, and Activity Packet
This resource includes:
------ Negotiating a Compromise LESSON PLAN (UNEDITABLE version)
------ Negotiating a Compromise LESSON PLAN (EDITABLE version)
------ Negotiating a Compromise POWERPOINT (32 Slides | UNEDITABLE)
------ Negotiating a Compromise POWERPOINT (32 Slides | EDITABLE)
------ PowerPoint Lesson Worksheets (11 Worksheets | UNEDITABLE)
------ PowerPoint Lesson Worksheets (11 Worksheets | EDITABLE)
------ Answer Keys | Sample Responses
------ 4 Google Slide Links
- Uneditable PowerPoint
- Editable PowerPoint
- Uneditable Lesson Worksheets
- Editable Lesson Worksheets
▶️ Negotiation and Compromise Activity Worksheets
------ 13 Negotiation, and Compromise Activity Worksheets
------ Sample Responses
------ Google Slide Link
▶️ Negotiation and Compromise SCENARIOS for Teens
------ 28 COLORED Scenario Task Cards (28 Scenarios)
------ 28 B&W Scenario Task Cards (28 Scenarios)
------ 28 Scenario Worksheets #1 (with different images related to scenarios)
------ 28 Scenario Worksheets #1 (with same image for all scenarios)
------ 28 Scenario POWERPOINT slides (Same Scenarios in Worksheets and Task Cards)
------ CREATE YOUR OWN SCENARIO SLIDE
------ List of Scenarios (3.5 pages / Easy Access for Teachers)
------ 3 Google Slide Links (Two Digital Versions)
THREE DIGITAL VERSIONS (Google Slides / Text Boxes Already Created!)
⭐ Scenario Worksheets #1
⭐ Scenario Worksheets #2
⭐ Scenario PowerPoint
▶️ Negotiation and Compromise Writing | Discussion Questions
------ 48 COLORED Question Task Cards
------ 48 B&W Question Task Cards
------ 48 Question Worksheets (Same questions in the Task Cards)
------ List of Scenarios (3 pages | Easy Access for Teachers)
------ Google Slide Link
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This ENTIRE bundle is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each worksheet slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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Students negotiate compromises all the time with different people, in different settings, and about different things! Negotiation and compromises are key future-ready skills that students need to develop to help them navigate and succeed in the real world, their lives right now, and at school.
This Negotiation and Compromise Bundle features a highly engaging lesson plan, PowerPoint, activities, scenarios, and writing and discussion questions intended to help you teach your students about negotiation and compromise!
These resources offer excellent opportunities for your students to practice:
✅ Solving problems collaboratively through negotiation and compromise
✅ Generating solutions for scenarios using negotiation and compromise strategies
✅ Applying steps as tools for addressing interpersonal issues
✅ Analyzing conflicts and situations by considering multiple perspectives
✅ Understanding others' needs, fostering empathy, and reducing selfishness
✅ Building confidence and self-esteem
✅ Enhancing negotiation and communication skills
✅ Standing up to peers and others in social settings
✅ Developing empathy and perspective-taking
✅ Building healthy relationships and friendships
✅ Striking mutual agreements without harming each other’s feelings
✅ Developing persuasion skills
✅ Communicating disagreements with respect
Click on individual resource items to read full product descriptions!
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Created by © Queen's Educational Resources | All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
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Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
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LET'S CONNECT:
- CLICK HERE to SUBSCRIBE to My Email List!
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IMPULSE CONTROL - Small Group Counseling Curriculum - HIGH SCHOOL
By All Therapy Resources
“Let’s Pause" Impulse Control Curriculum
"Let's Pause" is a comprehensive research based impulse control curriculum designed specifically for high school students aged 14-18.
This dynamic program is thoughtfully crafted to empower participants with essential skills for managing impulses, making thoughtful choices, and building emotional regulation. "Let's Pause" provides a structured and nurturing curriculum where young learners can explore the world of impulse control through interactive activities and engaging discussions in a small group setting. Comprising of 10 sessions, each session is designed to cater to the unique needs and developmental stages of high school students:
TEN SESSIONS INCLUDE:
Session 1: Welcome & Introduction to the Group
Session 2: What is Impulse Control?
Session 3: Our Remote Control - Pause/Think/Act
Session 4: Coping Skills and Strategies
Session 5: Perspective Taking
Session 6: Choices and Consequences
Session 7: Conflict Resolution
Session 8: Problem Solving
Session 9: In and Out of Your Control
Session 10: Termination and Review
The "Let's Pause" Impulse Control Curriculum for high school students is designed to foster self-awareness, promote emotional regulation, and build essential life skills, all while creating a supportive and engaging learning environment.
TEN SESSIONS INCLUDE:
Session 1: Welcome & Introduction to the Group
Session 2: What is Impulse Control?
Session 3: Our Remote Control - Pause/Think/Act
Session 4: Coping Skills and Strategies
Session 5: Perspective Taking
Session 6: Choices and Consequences
Session 7: Conflict Resolution
Session 8: Small, Medium & Big Problems
Session 9: In and Out of Your Control
Session 10: Termination and Review
The "Let's Pause" Impulse Control Curriculum for high school students is designed to foster self-awareness, promote emotional regulation, and build essential life skills, all while creating a supportive and engaging learning environment.
This Impulse Control "Let's Pause" Small Group Counseling Curriculum includes:
- Note to Counselors
- Objectives & Goals
- Group Session Overview
- ASCA Mindset and Behavior STANDARDS
- Binder Cover Page & Spine Options
- Teacher Nominations and Follow Up Forms
- Parent/Guardian Letter and Consent Form
- Group Planning Sheet
- Name Tags
- Group Member Reminders
- Group Attendance Record
- Student Pre & Post Outcome Measures
- Teacher Pre & Post Outcome Measures
- Additional Data Collection
- Confidentiality Sign
- Passes - Hall, Class, Counselor, Social Worker & Psychologist
- Student Desk Reminders
- Counselor Chats Handout
- Certificates
TEN SESSIONS INCLUDE:
Below are the specific details for each individual session which can be used in isolation or as a comprehensive anger management curriculum.
1.Session 1: Welcome & Introduction to the Group In this session, students are introduced to the purpose of the group, setting the stage for a journey of self-discovery and growth. Expectations for the sessions ahead are discussed, creating a sense of belonging.
2.Session 2: What is Impulse Control? Students delve into the concept of impulse control, understanding why it's important and how it can positively impact their lives. This session lays the groundwork for the entire program.
3.Session 3: Our Remote Control - Pause/Think/Act Through interactive activities, participants learn the power of pausing before reacting impulsively. They explore the metaphor of a remote control for self-control and practice the essential skills of pausing, thinking, and acting mindfully.
4.Session 4: Coping Skills and Strategies Students are introduced to a toolkit of coping skills and strategies that empower them to navigate moments of impulsivity. These practical techniques equip participants to better handle challenging situations.
5.Session 5: Perspective Taking This session helps students develop empathy and perspective-taking abilities. Through activities and discussions, they learn to see situations from different viewpoints, enhancing their interpersonal skills.
6.Session 6: Choices and Consequences Participants explore the connection between choices and consequences, discovering that every action has an outcome. They gain insight into how making thoughtful choices can lead to positive results.
7.Session 7: Conflict Resolution In this interactive session, students learn constructive ways to resolve conflicts and disagreements. They practice communication skills that promote peaceful resolutions.
8.Session 8: Problem Solving Effective problem-solving techniques are introduced, empowering participants to address impulse-provoking issues in a constructive manner. The session emphasizes the importance of finding solutions to problems.
9.Session 9: In and Out of Your Control Students explore the concept of control and responsibility in impulse control. They gain clarity on what they can control versus what is beyond their control, helping them make informed decisions.
10.Session 10: Termination and Review In the final session, students reflect on their journey through the "Let's Pause" curriculum. They review key concepts and skills acquired, celebrating their growth and setting goals for continued impulse control success.
⚠️ Click HERE to follow All Therapy Resources and be alerted of new products and free downloads! ⚠️
► Looking for more SEL workbook topics? We've got you covered!
- Behavior and Feelings Workbook
- Gossiping & Rumors Workbook for Teens
- CBT Workbook - Thoughts Feelings Behaviors for Teenagers
- Self Esteem and Feelings Workbook
- Emotions & Self Care Workbook
- My Anger Management Workbook
© All Therapy Resources - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here.
By Sign with me TOD
This product includes 1 social story that focus on feeling depressed. The short story includes comprehension questions throughout. Some of the questions require students to put their feet in the shoes of the characters who are experiencing depression. When students are reading each story, they will review feeling anxious and how it differs from feeling depressed, what happens when they feel that way, and what happens to someone's body when they feel depressed. They can also use strategies learned in this social story throughout their day to day routine. The vocabulary word depression is reviewed and discussed, the questions: how do you feel when you are depressed is asked and how can you make yourself feel better if you feel depressed. Examples of feeling depressed are reviewed in this product.
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Feeling Confident Social Story:
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Feeling Left Out Social Story:
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Boundaries Social Stories:
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Embarrassed Social Stories:
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Feeling Disappointed Social Stories
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Feelings and Emotions Social Stories:
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Interrupting Social Stories:
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Turn Taking Social Stories:
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Feeling Scared and Worried Social Stories:
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Jealousy Social Stories:
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Please and Thank You Social Stories:
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Feeling Angry Social Stories:
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Interactive Identity, Growth, + Change Activity - SEL Classroom Lesson
By Jeni Donath
This interactive, fun, and lighthearted activity is made for a creative way to discuss identity and the growth and change that comes with becoming who we hope to be and the impact we hope to make. This activity includes a digital download that is ready to go for your next classroom lesson - included in the presentation is a "ready for use" Google Slide (adjust and personalize if needed), an interactive icebreaker, directions for the main activity (Blindfolded Self-Portraits!), reflection questions, and discussion points throughout the lesson. Check the speaker notes section for extra tips and tricks for implementation! My students absolutely LOVED this activity and I especially loved the discussion that came with it. It is a must each year for my middle school students now - but I can envision this activity being successful for multiple grade levels - Upper elementary, middle, and high school! All you need to prep is a blank piece of paper for each student and this lesson is all ready for your use!
Introduction to Customer Service Lesson | Career Readiness Lesson and Activities
By Queen's Educational Resources
Introduction to Customer Service Lesson | Career Readiness Lesson and Activities
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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE
★ Topic - Career Readiness / Customer Service
★ 208 pages (including PowerPoint Slides)
★ Print and Digital (PDF, PowerPoint, and Google Slides)
★ Career Readiness and Life Skills Resource
★ Suitable for Middle and High School Students
★ Includes 7 Google Slide Links (Everything is also included Digitally)
★ 2 Customer Service Video Links with Activities and KEYS
★ ANSWER KEYS included
★ NO Nonsense Pages
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This resource includes TWO FOLDERS:
▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
★ Lesson Plan (PDF/Uneditable) (8 pages)
★ EDITABLE Hard Copy Lesson Plan (8 pages)
★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
★ Lesson POWERPOINT (76 Slides!! / Uneditable)
★ Detailed Answer Keys / Suggested Responses
★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
★ Lesson Worksheets on Google Slides
★ Lesson PowerPoint on Google Slides
▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions
★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)
SCENARIO POWERPOINTS
★ Scenario POWERPOINT (Scenarios ONLY)
★ Scenario POWERPOINT (Scenarios WITH Questions)
★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)
★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)
Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)
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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.
This resource focuses on the following objectives:
✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.
✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.
✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
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Resource Items and Descriptions
▶️ LESSON PLAN and Lesson Worksheets
★ Total of 45 pages
★ PDF and Editable Hard Copy Lesson
★ Includes Customer Service videos and links
★ Print and Digital (Text Boxes Already Created)
★ Answer Keys included
✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.
✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.
✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.
✅ Some activity worksheets have been differentiated!
✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.
Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:
⭐ Active Listening
⭐ Effective Communication
⭐ Expressing Empathy
⭐ Apologizing
⭐ Conflict Resolution
For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.
Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!
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▶️ Lesson POWERPOINT (76 Slides)
★ 76 Slides (NO nonsense slides)
★ Uneditable (due to copyright purposes)
★ PowerPoint and Digital (Text Boxes in both variations already created)
★ Student Interactive (Includes student slides for students to add responses)
★ Answer Key Slides included
This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.
Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.
Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.
▶️ PowerPoint Usage Tips
✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).
✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.
✅ You can mix and match slides.
▶️ Customer Service Lesson PowerPoint features:
★ Includes 76 slides (No nonsense slides)
★ All 76 slides are included on Google Slides as well.
★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.
★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.
★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)
★ Includes Answer Key slides
★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)
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▶️ Scenario Packet (FOLDER #2)
Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.
The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)
✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)
✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).
✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)
✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)
✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)
⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.
These scenarios offers opportunities for you to:
► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.
► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.
► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.
► determine how students would approach typical situations in the workplace.
► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.
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❤️ Role-Playing ❤️
Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.
Customer Service Scenario IDEAS:
✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.
✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.
✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.
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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!
This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
This resource correlates to other workplace readiness skills including:
✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations
The customer service lesson and activities provide students the opportunity to practice:
✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control
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This resource is also included in the following discounted BUNDLES:
- Customer Service/Career Readiness Mega Bundle
- SEL Mega Bundle
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Other CUSTOMER SERVICE resources you might be interested in:
- Customer Service/Career Readiness Mega Bundle
- Customer Service Activity Worksheets and Answer Keys
- Customer Service Scenario Task Cards and Worksheets
- Customer Service Writing/Discussion Questions
- Customer Service Interview Questions Task Cards and Worksheets
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Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
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Self-Esteem & Confidence Daily Diary Prompts - Teenagers Regulation Self Care
By All Therapy Resources
Workbook to support students to focus on their strengths and
abilities and promote feelings of self-worth, self-esteem and confidence.
This Book belongs to you. This is a great resource for you to reflect daily on your feelings and emotions and explore growth mindset related to self-esteem and confidence. Each day includes a specific growth mindset question focusing on self-esteem and confidence for you to reflect and write on.
There are over 30 pages so you can use one page per day for an entire month. Daily writing prompts explore the areas:
- Personal strengths, qualities, attributes and successes
- The role of praise, commendation and compliments on self-esteem and confidence
- How others can contribute to our feelings of self-worth and how we can do the same.
- Core sense of self – our core believes, values and defining qualities
- The role of happiness and giving in our self-esteem and confidence
- How self-esteem and confidence relate to happiness
- What impacts self-esteem and confidence both negatively and positively
- Overcoming obstacles and challenges
This workbook encourages gratitude, insight, motivation and productivity. The themes of this workbook encourages hard work, utilizing strategies that work for that individual, self-esteem and confidence development, empowerment, organization, perseverance, collaboration and commitment to personal development.
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WORKBOOKS – Just print!
Behaviour and Feelings Workbook
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SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY
Puberty Lesson and Activity Book
Appropriate V's Appropriate Things to Say
Learning about Bodies and Puberty Workbook
Protective Behaviours, Relationships and Puberty Special Game
Stranger Danger Education
Road Safety Social Story
Fire Safety Social Story
Safety In The Community Activity and Educative Book
AUTISM, SOCIAL STORIES & ACTIVITIES
How My Engine Runs Social Story
Teaching Children about Personal Space
Noises Hurt My Ears - Social Story - Sensory Defensiveness
When a loved one dies - grief and loss social story
Understanding Divorce Social Story
Being Nice and Making Friends Social Story
Doing a Poo on the Toilet Social Story
SPECIFIC TEACHING AND COUNSELLING RESOURCES
Supporting Students to Gain Insight through Reflection
Supervision and Reflective Practice Templates
Increasing a Child's Attention Span
Behavioural Strategies for Fostering Self Esteem
Anxious Children - Behavioural Strategies
Children with Attachment and Abandonment Issues: Behavioural Strategies
Recognising Defences in Children
ANGER MANAGEMENT
Anger Management Plan
Anger Management Activity Worksheets
Anger Management Traffic Lights Activity
My Anger Management Workbook
BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS
Managing Aggressive Behaviours and Outbursts
Understanding Behavioural Triggers
Behaviour Reward Chart - Girls (editable)
Behaviour Reward Chart - Boys (editable)
Behaviour Thermometer - Incident Prevention and Response Plan (editable)
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This product includes 2 social stories that focus on establishing boundaries. Each short story includes comprehension questions throughout. Some of the questions require students to put their feet in the shoes of characters who are experiencing a problem. When students are reading each story, they will review the importance of establishing boundaries that they can use throughout their day to day routine. The vocabulary word establishing boundaries is reviewed and discussed, 10 important boundaries are reviewed, and the importance of setting up boundaries. The questions: how do you set boundaries is asked in this product.
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