8th Grade Life Skills Lesson

The Navigating Actions and Outcomes ABA program is designed to teach teens and adults how to anticipate and evaluate potential outcomes of different scenarios, helping them improve problem-solving skills and make informed choices. This structured, easy-to-implement program uses Applied Behavior Analysis (ABA) principles to support learners in understanding the impact of their actions.

What's Included:

1. Detailed Program Plan: A comprehensive guide on how to implement the program, providing clear, step-by-step instructions on teaching learners to evaluate situations, predict outcomes, and make thoughtful decisions. This plan ensures a structured approach for targeting these critical thinking skills.
2. Flashcards with Scenarios: A set of flashcards featuring real-life scenarios designed to encourage learners to think through possible outcomes and discuss the best course of action. The scenarios cover a variety of everyday situations, promoting engagement and thoughtful reflection.
3. Discussion-Based Learning: The program fosters open discussion between the learner and the instructor or therapist, allowing for deeper insight into decision-making processes and helping learners recognize the consequences of different choices.

Why Choose the Navigating Actions and Outcomes ABA Program:

• Builds Problem-Solving Skills: Learners will improve their ability to think critically about different scenarios and predict potential outcomes, a key skill for navigating both social and personal situations.
• Structured & Easy to Implement: The detailed plan and pre-made flashcards make it simple to start targeting problem-solving and decision-making skills right away, ideal for therapists, teachers, and caregivers.
• Encourages Thoughtful Reflection: This program encourages learners to pause and reflect before making decisions, teaching them how to approach challenges with a problem-solving mindset.

Help your learners become confident decision-makers with the Navigating Actions and Outcomes ABA program. Download today to start building essential problem-solving skills for everyday life!

Social Emotional Learning and English Language Arts Mega Bundle

About this SEL/ELA Mega Bundle:

★ Social Emotional Learning

★ 147 resources!

★ Includes a COMBINATION of ELA and SEL resources

★ Print and Dgital versions

★ Excellent for Grades 7-12, Home School

★ Approximately 7,130+ pages

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ABOUT THIS MEGA BUNDLE COMBO:

✅ This Mega Bundle features a blend of ELA and Social Skills/Social Emotional Learning resources. It is organized alphabetically, ensuring seamless navigation and easy access to the specific materials you require. :-)

✅ Purchasing at the current list price provides access to all future bundles and resources at no additional charge. List price will continue to change as new resources and bundles are added, but it will not affect your original purchase price!!! SELECTED resources will be added to this growing bundle!

✅ This incredible MEGA BUNDLE comprises a diverse range of bundled resources designed to elevate rigor in classrooms, boost student engagement, foster critical thinking and reflection, and enrich the overall classroom environment.

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▶️If you are specifically looking for ELA resources, consider exploring the All ELA Bundle.

▶️ If you are specifically interested in Social Skills, Life Skills, or Social Emotional Learning resources, consider checking out:

✅ All SEL Mega BUNDLE (This Bundle includes ALL SEL ONLY resources in my store!)

✅ Mini Social Skills Bundle

✅ Social Emotional Learning Activity Worksheets Mega Bundle

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Teach your kids essential computer safety skills with Sam using this interactive and engaging Google Slides presentation! Packed with open-ended questions to spark critical thinking and discussion, this resource is perfect for helping children navigate the digital world safely. Get started today and empower your little ones to stay safe online!

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

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Complete lesson for Introducing students/teachers to learning styles (audio, kinesthetic/tactile, visual) and how they affect student success. This 16 slide interactive presentation includes: Online assessment links/single slide assessment Group exercise that gets students thinking about how they learn Charts of how students retain knowledge vs. how they are taught Words per minute students' write vs. teachers' lecture time Overview of 3 learning styles Discussion slides with study helpers Group activities for comparing/contrasting learning styles Extra Resources for viewing tips to improve memory, study skills, and testing skills An easy, interactive, visual presentation to introduce students/teachers to learning styles and how they affect success in the classroom. Great for education majors, flipped classrooms, reviewing back to school skills, and first year college students.

This Enneagram Test Resource is for middle and high school students to learn about their personality type and results. It includes an introduction, test instructions, reflection worksheets, type analysis pages, personal growth plans, and activities for understanding relationships.

Teachers can use it anytime during the school year for personality studies or social-emotional learning.

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Thank you for shopping by My Store. Rating after downloading is very appreciated!

⭐️ Let's connect!

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

You've asked and I've listened. This mega bundle is now available in a zipped format, and you can find that here. If you prefer not to use a Google Drive for your files, head this way!

If you teach Core French (FSL) to grades 4-8 and struggle to engage, interest and get them excited about French, then this is the bundle for you. It contains every single Core French product from my store.

My students have been known as low-level and require high levels of engagement. My products match that and are ready to be used, require no prep and are quick and easy to project and GO.

Check out the preview to see what you'll get from this mega bundle which will cover you for the year!

Life Skills are an important part of our student’s education. Life and Work Skills: Hardware Store Tools Boom Cards provide 3 levels of instruction so that your students can become familiar with tools found in a hardware store and used in the home. These skills will assist your students in becoming more independent in their daily life. There are a total of 93 cards including 90 Total Task Cards, a Title Page, an Instruction Page, and a Congratulations page.

There are 3 Differentiated Levels:

Level 1: Match Picture to Picture (30 task cards)

Level 2: Match Tool Name to Picture (30 task cards)

Level 3: Read a Scenario and Choose Correct Answer (30 Task Cards)

Preview:

Please Click HERE for a Preview. The title page, Instruction Page, and 2 Leveled pages will be displayed. Please note: This will take you to the Boom Learning Website.

Note: To use Boom Cards, you must be connected to the Internet. Boom Cards play on modern browsers (Chrome, Safari, Firefox, and Edge). Apps are available for modern Android, iPads, iPhones, and Kindle Fires. For security and privacy, adults must have a Boom Learning account to use and assign Boom Cards. You will be able to assign the Boom Cards you are buying with "Fast Pins," (a form of play that gives instant feedback to students for self-grading Boom Cards). For assignment options that report student progress back to you, you will need to purchase a premium account. If you are new to Boom Learning, you will be offered a free trial of our premium account. Read here for more details about Boom Accounts!

Are you interested in having these activities in Google Slide format PLUS 90 task cards with 3 differentiated levels?

Google Slides PLUS Task Cards: Life and Work Skills: Hardware Store Tools No Prep All-In-One Unit

OR

Price Discounted Bundle: Google Slides AND Task Cards AND BOOM Cards: Life and Work Skills: Hardware Store Tools No Prep All-In-One Unit

Note: This is for ONE REDEMPTION / TEACHER ONLY. If you have any questions, please contact me HERE before purchasing. Thank you for your interest in my products!

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Be sure to look at the Preview and Thumbnails to ensure this activity aligns with your students/curriculum. If you have any questions, please contact me HERE BEFORE purchasing any item in my store so I can ensure you are satisfied with your purchase.

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Coping strategies and skills are behavioural reactions that an individual utilizes to cope, deal and adapt with difficult situations. Coping strategies come in many forms – some might be helpful, and some are unhelpful.

This resource includes 42 cards which include a variety of helpful and unhelpful coping skills which are included on individual cards. These can be discussed and used to explore and differentiate between what are healthy and helpful coping strategies verses unhelpful and unhealthy coping strategies.

These Coping Strategies (both helpful and unhelpful) include a variety of strategies which fall under the categories of diversions, social/interpersonal, cognitive, physical, spiritual and limit setting coping strategies.

This is a great resource for students with anxiety-based presentations and difficulties.

This resource includes the following:

- 2 pages with box clipart differentiating between “helpful” and “unhelpful” coping strategies

- Blank cards for additional options of writing your own helpful and unhelpful cards.

- Over 21 prewritten cards with ideas of what is “in their control” and what “is not in their control”

Please check out some of our BEST SELLERS! Remember – Please follow our STORE! Thank you

WORKBOOKS – Just print!

Behaviour and Feelings Workbook

Self Esteem and Feelings Workbook

Emotions & Self Care Workbook

My Anger Management Workbook

SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY

Puberty Lesson and Activity Book

Appropriate V's Appropriate Things to Say

Learning about Bodies and Puberty Workbook

Protective Behaviours, Relationships and Puberty Special Game

Stranger Danger Education

Road Safety Social Story

Fire Safety Social Story

Safety In The Community Activity and Educative Book

AUTISM, SOCIAL STORIES & ACTIVITIES

How My Engine Runs Social Story

Teaching Children about Personal Space

Noises Hurt My Ears - Social Story - Sensory Defensiveness

When a loved one dies - grief and loss social story

Understanding Divorce Social Story

Being Nice and Making Friends Social Story

Doing a Poo on the Toilet Social Story

SPECIFIC TEACHING AND COUNSELLING RESOURCES

Supporting Students to Gain Insight through Reflection

Supervision and Reflective Practice Templates

Increasing a Child's Attention Span

Behavioural Strategies for Fostering Self Esteem

Anxious Children - Behavioural Strategies

Children with Attachment and Abandonment Issues: Behavioural Strategies

Recognising Defences in Children

ANGER MANAGEMENT

Anger Management Plan

Anger Management Activity Worksheets

Anger Management Traffic Lights Activity

My Anger Management Workbook

BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS

Managing Aggressive Behaviours and Outbursts

Understanding Behavioural Triggers

Behaviour Reward Chart - Girls (editable)

Behaviour Reward Chart - Boys (editable)

Behaviour Thermometer - Incident Prevention and Response Plan (editable)

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TERMS OF USE - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here: https://www.TeachShare.com/Product/Terms-of-Use-Clarification-For-free-paid-purchases-All-Therapy-Resources-4714723

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Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process while learning about primary versus secondary sources? Are your students about to begin an essay and need an explanation on using sources in writing? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Applying Learning opportunities has everything you need to have your students practice the very important skill of note taking while learning the importantce and benefits of using primary or secondary sources in their writing. This lesson is ready to go! Teach whole group OR have students follow along by sharing the google slides link with them. This way they have access to all the links provided!

What's Included:

• Lesson plan that walks you through the slides
• Video overview/explanations for students and teacher
• 40 Google Slides with links embedded throughout
• 1 editable slide to add your own information
• Embedded links for: Costa's Level of Thinking, Exit Ticket, 2 Column Notes

Note Taking Process and Lesson:

• Students will practice focused note taking while learning about using primary and secondary sources for writing.
• At the end of the lesson students will apply what they learned through a This or That game along with an exit ticket where they will find primary and secondary sources for 3 major events.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

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This product focuses on the following areas: This product provides students with skills to support effective communication skills, explore the importance of both verbal and nonverbal communication skills, identify the principles of effective communication, and learn the difference between the 4 communication styles - passive, passive aggressive, aggressive, and assertive. Students will answer short answer comprehension questions that compare the 4 communication styles. Students will learn about passive, passive aggressive, aggressive, and assertive communication, what each communicate style entails, how they differ from each other, what passive, passive aggressive, aggressive, and assertive communicators will do (body language, facial expression, etc.), the impact of each communication style in individuals is reviewed, what each communicator may believe and say to others, and tips on how to communicate with individuals who use the 4 kinds of communication styles to communicate.

This product can be used for 7th - 12th grade students depending on maturity and academic level.

You may also be interested in the following:

True Friend File Folder Activity:

https://www.TeachShare.com/Product/True-Friend-File-Folder-Activity-11022377

Friendship Role Playing Scenarios:

https://www.TeachShare.com/Product/Friendship-Role-Playing-Scenario-Task-Cards-10869511

Mental Health Curriculum Bundle:

https://www.TeachShare.com/Product/Mental-Health-Curriculum-8th-12th-Grade-9848216

Positive Self Talk:

https://www.TeachShare.com/Product/Positive-Self-Talk-Activities-and-Tips-9822221

Resiliency Activities:

https://www.TeachShare.com/Product/Resiliency-Activities--9826305

Communication Styles Adapted Notes and Review:

https://www.TeachShare.com/Product/Communication-Styles-Adapted-Notes-and-Review-9837662#show-price-update

Mental Health Stigma Activities:

https://www.TeachShare.com/Product/Mental-Health-Stigma-Activities-9844604

Gratitude Activities:

https://www.TeachShare.com/Product/Gratitude-Activities-9753926

Stress Response Adapted Notes:
https://www.TeachShare.com/Product/Stress-Response-Adapted-Notes-and-Activities-9848108

If you like this product, please leave a positive review. :)

Use these Interactive Google Slides lessons to teach money math skills in small group or whole group within your high school special education or transition classroom including: flyer math, counting money (bills and change), next dollar up, find the total, change back, stay within budget, and do you have enough?. The whole group lessons follow a student, Addy, as she goes on an end of year field trip to an amusement park!! Perfect for teaching strategies and providing multiple practice opportunities to your math groups!

How Do I Use This Resource?

There are 8 whole group math lessons to teach money math strategies. Purchase the May Life Skills Math No Prep Bundle for additional resources and workbooks. Or Purchase the entire growing bundle below and SAVE!

These interactive Google Slides lessons are perfect for high school and transition age special education students needing support and instruction in the following concepts:

• Community Based Instruction (CBI)

• Functional Life Skills

• Consumer Math

• Money Math

I hope you enjoy this product! If you and your students like this resource, please leave me a review! Remember you earn TeachShare credits that you can use on future purchases!

Enjoy the Life Skills Money Math Series?

Purchase the GROWING BUNDLE HERE and save now!

Want more money skills practice?

Mexican Restaurant Money Menu Math BUNDLE Special Education Life Skills

Next Dollar up Worksheet GROWING BUNDLE Special Education Life Skills Money Math

MONEY IDENTIFICATION/MATCHING NO PREP WORKSHEET BUNDLE

Fast Food Menu Math Bundle Sped Addition Subtraction Multiplication Life skills

Grocery Store Money Math BUNDLE Budgeting Shopping Special Education Life Skills

This social emotional learning lesson uses Sandra Cisneros's short story Eleven. During this SEL lesson, students read the short story, view a YouTube video, and reflect on their own stress responses. There are journal entries and opportunities for small and large group discussions as well.

This resource includes:

- links to all relevant materials

- an engaging Google Slides presentation to follow

- a lesson guide which lays out each step of the lesson along with timing

- a self-graded Google Form test

This resource could easily be used by a substitute.

This lesson has always been a favorite of my middle school students. The topic is enlightening for kids who have felt stress responses without understanding what is really happening in their brains and bodies (pretty much all kids). Eleven is a fantastic story to use when learning about stress response because readers are often frustrated by the way the main character responds to the stressor she faces. This is a great way to integrate SEL into an English class.

This product features an engaging "Effective Effort Talk" activity that will have your students thinking, writing, moving, and speaking about effective effort and growth mindset. In this activity, they must choose between 6 different quotes about effort from famous figures like John F. Kennedy and Theodore Roosevelt and articulate why the quote aligns with their own perspective using their own experiences to explain their opinion. I use this lesson every year to set the tone for the effort I expect for them to put into my class - it is a great way to gain insight about what they currently think about effort and can be referenced throughout the entire year!

Product includes:

• Comprehensive Lesson Plan
• "Effective Effort Talk" Sheet for students to fill out
• 6 Corresponding "Effort Quote" signs to hang up around your room

This lesson plan is recommended for middle and high school students in any class.

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School ELA Bundle

⭐ Back to School ELA Escape Room

⭐ Back to School ELA Escape Room - Pop Culture Edition

⭐ First Day of School Powerpoint Presentation

⭐ First Day of ELA "Book Talk" Activity

⭐ Back to School "Don't Judge a Book by its Cover" Activity

⭐ Back to School Effective Effort Lesson Plan

⭐ Study Hall Expectations Powerpoint Presentation

⭐ Back to School / Open House Brochure

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Extended School Year (ESY) Activity Bundles are the perfect way to save time this summer! This Special Education Summer Unit it is 45 pages of Extended School Year: Special Education 'Summer Time' Unit Fun! Keep your kids engaged and entertained while they work on their reading, math, and fine motor skills activities. This extended school year unit includes two levels of each activity so you can customize each ESY Summer Activity to meet each child’s individual needs. With fun summer-themed ESY activities, your child will stay motivated and excited to learn this summer!

This product is part of YEAR LONG HOLIDAY UNIT BUNDLE.

Holidays Included:

1. Back to School
2. Veteran's Day
3. Thanksgiving
4. Christmas
5. Martin Luther King Jr. Day
6. Valentine's Day
7. St. Patrick's Day
8. Groundhog Day
9. Summer
10. Columbus Day

What's in a bundle?

• Unit Lesson Plans
• Holiday Book
• Adapted Holiday Book
• Vocabulary Words
• Comprehension Practice
• Tracing
• Matching
• Counting
• Cutting
• Coloring

Each Unit includes a few of the following:

• Patterns
• Adding
• Subtracting
• Money
• Graphing
• More or Less Than
• Shapes

Check Out this MASSIVE Bundle HERE!!!

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Help students to manage goal setting and meeting goals with the Resolution Sheet and Resolution Calendar. Students choose their resolutions, think about results, list steps to achieve their goals, set time frames, and track their progresses. Great for motivating students to improve behaviors, grades, exercises, etc... Includes directions for use.

Middle schoolers dive into reading, writing, and speaking, culminating in the exciting challenge of designing their own hair style, poster and scrapbook. Watch language skills soar in this engaging, hands-on experience!

This MEGA 60-page document contains everything you could possibly need to comfortably, confidently (and with as little effort as humanely possible) lead a long-term unit with your low-vocabulary middle-schoolers needing a high interest BOOST.

Tired of finding documents that are too advanced for your Core French/FSL kids or babyish and full of cartoon-y, childish clipart? This frustration is what gave me an epiphany 3 short years ago and what gave life to my store! Are you, too, losing the buy-in before you even JUMP in? Created with middle school in mind, this unit of activities, games, vocabulary and content, communication prompts, lesson plans, worksheets and templates will get your kids saying "Je me fais couper les cheveux tous les six semaines!" "Mes cheveux sont bouclés et châtains" and "À quelle fréquence laves-tu les cheveux?" in two shakes of a lamb's tail!

My Core French products are high engagement, low-level. This 60-page document has everything you need to effectively engage your students to build the vocabulary needed to become confident enough to create something that will WOW you!

In this document, you'll find:

• A 24-page Slide Deck with:

• Messages du jour

• Games (Qui suis-je?, 4 Coins, etc.)

• Recaps of vocabulary they should know (but likely forgot, who are we kidding?)

• Oodles of oral prompts, reading and writing activities.

• A 40-page teaching guide & worksheet document

• Your lesson plans for 5 formal days before projects!

• "Mes cheveux sont..." An interactive translation dictionary activity on textures, styles, colors, and cuts.

• "Mes cheveux maintenant..." A creative, writing activity.

• Printable wall numbers for 4 Corners (4 Coins)

• "Que préfères-tu?" An oral partner activity on asking and stating preferences about hair.

• "À quelle fréquence coupes-tu les cheveux?" An oral surveying activity which requires asking and answering questions and filling out a table.

• "Est-ce que tes cheveux sont..." An oral surveying activity which requires asking and answering questions and filling out a table.

• "Quel est mon type de cheveux?" A writing activity on descriptive language and using learned vocabulary to write full sentences.

• "Comment sont tes cheveux?" A printable vocabulary list for students.

• "Qui suis-je?" (Version 1) Teacher copy with prompts + additional clues.

• "Qui suis-je?" (Version 2) Teacher copy with prompts + additional clues.

• Word search with answer key.

• Printable matching game on beauty services (Vocabulary + Images)

• Printable matching game on salon accessories (Vocabulary + Images)

• Your gradebook/roster with all outcomes explored.

• Final projects section

• "Coiffures à travers le temps" (a scrapbooking project featuring baby pictures and hair cuts through time, with a focus on descriptive language and preferences)

• "Ma coupe de cheveux préférée" (an additional activity that goes with the scrapbooking project.

• "Une coiffe à la mode" (a group project on inventing a hot new hair trend and creating a poster for it!) + Rubric

• 2 scripts on asking for services in a hair salon.

• 2 fake "services menus" for hair salons.

If you're on the hunt for more game-based learning and project-based learning for your hard-to-reach, hard-to-impress middle-schoolers, have no fear! I've got a bundle with all of it right here.

Here are some others for you to check out!

⭐️ Mon café Starbucks / My Starbucks Café!

⭐️ Mon pizza party! / My Pizza Party!

⭐️ Mon animal perdu! / My Lost Pet

⭐️ Je vous présente... / Presenting...

⭐️ Prof du jour / Teacher of the Day

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For goodness sakes, don't forget to have fun!

- Mme. Kaitlyn.

Life Skills are an important part of our student’s education. Life and Work Skills: Hardware Store Tools No Prep All-In-One Unit provides 3 levels of instruction so that your students can become familiar with tools found in a hardware store and used in the home. These skills will assist your students in becoming more independent in their daily life. There 276 total self-grading Google Slides activity cards (30 slides per differentiated level with “correct” and “try again” slides), Title Page, Ways To Use Page, Instruction Page, and Congratulations page. Additionally, 276 Total Offline, Interactive, self-grading activity cards (30 slides per differentiated level with “correct” and “try again” slides) PLUS 90 supplemental Task Cards (30 task cards per differentiated level) that are great for task boxes or reinforcement of skills.

This is a great addition to any pre-vocational/ supported employment program or independent living program. These activities can also support Transition Plan goals in your students IEP. Perfect for In-Person learning, Small-Group learning, or Distance/Virtual Learning.

3 Differentiated Levels:

Level 1: Match Picture to Picture (30 task cards)

Level 2: Match Tool Name to Picture (30 task cards)

Level 3: Read a Scenario and Choose Correct Answer (30 Task Cards)

What’s Included:

> 276 Interactive Google Slides (3 Differentiated Levels)

> 276 Interactive Offline Slides – No Internet Needed (3 Differentiated Levels)

> 90 Task Cards (3 Differentiated Levels)

NOTE:

*This is BEST assigned/presented in PRESENT mode, as this allows the students to self-check their answer and keep practicing until they get it correct!

*You MUST be able to access/download/save to a Google Drive.

PLEASE Review my TOU before purchasing

Be sure to look at the Preview and Thumbnails to ensure this activity aligns with your students/curriculum. If you have any questions, please contact me HERE BEFORE purchasing any item in my store so I can ensure you are satisfied with your purchase.

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Coping strategies and skills are behavioural reactions that an individual utilizes to cope, deal and adapt with difficult situations. Coping strategies come in many forms – some might be helpful, and some are unhelpful.

This resource includes 42 cards which include a variety of helpful and unhelpful coping skills which are included on individual cards. These can be discussed and used to explore and differentiate between what are healthy and helpful coping strategies verses unhelpful and unhealthy coping strategies.

These Coping Strategies (both helpful and unhelpful) include a variety of strategies which fall under the categories of diversions, social/interpersonal, cognitive, physical, spiritual and limit setting coping strategies.

This is a great resource for students with anxiety-based presentations and difficulties.

This resource includes the following:

- 2 pages with box clipart differentiating between “helpful” and “unhelpful” coping strategies

- Blank cards for additional options of writing your own helpful and unhelpful cards.

- Over 21 prewritten cards with ideas of what is “in their control” and what “is not in their control”

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WORKBOOKS – Just print!

Behaviour and Feelings Workbook

Self Esteem and Feelings Workbook

Emotions & Self Care Workbook

My Anger Management Workbook

SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY

Puberty Lesson and Activity Book

Appropriate V's Appropriate Things to Say

Learning about Bodies and Puberty Workbook

Protective Behaviours, Relationships and Puberty Special Game

Stranger Danger Education

Road Safety Social Story

Fire Safety Social Story

Safety In The Community Activity and Educative Book

AUTISM, SOCIAL STORIES & ACTIVITIES

How My Engine Runs Social Story

Teaching Children about Personal Space

Noises Hurt My Ears - Social Story - Sensory Defensiveness

When a loved one dies - grief and loss social story

Understanding Divorce Social Story

Being Nice and Making Friends Social Story

Doing a Poo on the Toilet Social Story

SPECIFIC TEACHING AND COUNSELLING RESOURCES

Supporting Students to Gain Insight through Reflection

Supervision and Reflective Practice Templates

Increasing a Child's Attention Span

Behavioural Strategies for Fostering Self Esteem

Anxious Children - Behavioural Strategies

Children with Attachment and Abandonment Issues: Behavioural Strategies

Recognising Defences in Children

ANGER MANAGEMENT

Anger Management Plan

Anger Management Activity Worksheets

Anger Management Traffic Lights Activity

My Anger Management Workbook

BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS

Managing Aggressive Behaviours and Outbursts

Understanding Behavioural Triggers

Behaviour Reward Chart - Girls (editable)

Behaviour Reward Chart - Boys (editable)

Behaviour Thermometer - Incident Prevention and Response Plan (editable)

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TERMS OF USE - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here: https://www.TeachShare.com/Product/Terms-of-Use-Clarification-For-free-paid-purchases-All-Therapy-Resources-4714723

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Use this Editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class! Have students complete pieces for sub plans, final exams or study hall time! Simply share a forced copy of the spreadsheet with your students.

Get the WICOR Boards Growing Bundle HERE!

✨AVID Mega Growing Bundle✨

✨AVID Teambuilding Bundle✨

✨AVID Writing Bundle✨

What's Included:

Editable AVID WICOR Choice Board in Google Sheets

• 5 Writing Activities
• 5 Inquiry Activities
• 5 Collaboration Activities
• 5 Organization Activities
• 5 Reading Activities

Activities Included:

Writing

• Procrastination Ted Talk and one-pager
• Quickwrite prompt and marking the text of an article
• Choosing a Ted Talk out of the provided options and taking digital focused notes over it
• Creating a 6-word memoir
• True Intentions video assignment with writing prompts

Inquiry

• Einstein Riddle and reflection questions
• Rereading recent notes from a core class and adding Costa's Leveled Questions
• Costa's Level of Questioning presentation and activities
• Quiz over Costa's Level of Thinking
• Creating an inquiry Frayer model

Collaboration

• Designing a team-building game
• Thanking a teacher letter
• Designing a Google Slides over the benefits of being in AVID
• Creating a one-pager over collaboration using the provided rubric
• Watch the provided Ted Talk and write a 20-word summary with a partner

Organization

• Create an hourly schedule using the provided template and include the following: wake-up, class time, school work, meals, exercise, personal enjoyment and bedtime etc.
• Organizing binder and taking before and after pictures
• Organizing Google Slides and taking before and after pictures
• Creating a focused notes rubric using the provided template
• Writing an academic smart goal using the provided template

Reading

• Read the article about cell phone addiction and mark the text following the instructions
• Read a choice book for 20 minutes
• Read recent notes from a core class and create a cluster web using the provided graphic organizer
• Create a crossword puzzle using vocabulary from recent notes
• Complete the Anticipation Guide over the article about why sleep is important

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

More WICOR Choice boards...

Back to School

Fall

End of Year

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

AVID Lessons Bundle