9th Grade Life Skills Lesson

The Navigating Actions and Outcomes ABA program is designed to teach teens and adults how to anticipate and evaluate potential outcomes of different scenarios, helping them improve problem-solving skills and make informed choices. This structured, easy-to-implement program uses Applied Behavior Analysis (ABA) principles to support learners in understanding the impact of their actions.

What's Included:

1. Detailed Program Plan: A comprehensive guide on how to implement the program, providing clear, step-by-step instructions on teaching learners to evaluate situations, predict outcomes, and make thoughtful decisions. This plan ensures a structured approach for targeting these critical thinking skills.
2. Flashcards with Scenarios: A set of flashcards featuring real-life scenarios designed to encourage learners to think through possible outcomes and discuss the best course of action. The scenarios cover a variety of everyday situations, promoting engagement and thoughtful reflection.
3. Discussion-Based Learning: The program fosters open discussion between the learner and the instructor or therapist, allowing for deeper insight into decision-making processes and helping learners recognize the consequences of different choices.

Why Choose the Navigating Actions and Outcomes ABA Program:

• Builds Problem-Solving Skills: Learners will improve their ability to think critically about different scenarios and predict potential outcomes, a key skill for navigating both social and personal situations.
• Structured & Easy to Implement: The detailed plan and pre-made flashcards make it simple to start targeting problem-solving and decision-making skills right away, ideal for therapists, teachers, and caregivers.
• Encourages Thoughtful Reflection: This program encourages learners to pause and reflect before making decisions, teaching them how to approach challenges with a problem-solving mindset.

Help your learners become confident decision-makers with the Navigating Actions and Outcomes ABA program. Download today to start building essential problem-solving skills for everyday life!

Growth Mindset Lesson | Growth Mindset Activities | Growth Mindset PowerPoint

This resource is also included in the following discounted Bundles:

• Growth Mindset and Mindfulness Lesson BUNDLE
• SEL Lesson Plan and PowerPoint BUNDLE
• Growth Mindset BUNDLE
• SEL Mega Bundle
• ELA/SEL MEGA BUNDLE

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ABOUT THIS RESOURCE

• Topic - Growth Mindset vs. Fixed Mindset
• Total of 56 pages
• 34 pages (Lesson and Worksheets)
• 22 PowerPoint Slides (uneditable due to copyright purposes)
• Print and Digital
• Suitable for Middle and High School Students
• Includes an editable hardcopy lesson plan
• Absolutely no prep time needed
• SEL - related resource

This resource includes:

---- Detailed, Step-by-step Lesson Plan

---- EDITABLE Lesson Plan version (Modify as you wish)

---- PowerPoint (22 slides)

---- Do Now Worksheet

---- DIFFERENTIATED Do Now Worksheet

---- Guided Practice Worksheet

---- Video #1 Worksheet and Answer Key

---- Video #2 Answer Question Worksheet and Answer Key

---- Formative Assessment Worksheet (Answer Key embedded in Lesson Plan)

---- Groupwork Worksheet and Answer Key

---- Final Assessment Worksheet

---- DIFFERENTIATED Final Assessment Worksheet

---- Final Assessment RUBRIC

---- Bulletin Board Task Display Page for Final Assessment

---- 2 Reflection Sheets (Groups and Self Reflection Sheets)

---- 2 Growth Mindset Bookmarks

---- Growth vs. Fixed Mindset Colorful Overview Handout

---- 2 Video Links

---- 2 Google Slide Links (Lesson Worksheets and PowerPoint)

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✅ This detailed, step-by-step Growth Mindset Lesson Plan and PowerPoint Packet contains a variety of worksheets, assessments, videos, and activities to teach the concept of Fixed vs. Growth Mindset and support your students' development of a growth mindset. It provides clear, step-by-step teacher directions and visuals to help facilitate the lesson and engage students in a variety of activities associated with a Growth vs. Fixed Mindset. (You just can’t get lost!)

✅ Some worksheets include differentiated versions to meet the learning needs of different level students.

✅ ANSWER KEYS for all parts of the lesson are included!

✅ LESSON POWERPOINT (PowerPoint and Digital)

This resource also includes 22 graphic, student friendly, fun-looking PowerPoint slides that cover EVERY aspect of the Growth Mindset lesson. The PowerPoint is also included in Google Slides, in which you can review online or share with your students.

✅ There are two videos related to Growth Mindset included in the lesson with supplemental activities and worksheets. Using the worksheets and keys provided, you can set students a "Purpose for Listening" when watching these videos. The video links are provided in the Lesson Plan.

✅ There is one Formative Assessment and one Final Assessment (also differentiated to meet the needs of different level learners in your classroom). The Final Assessment comes with a clear, student-friendly rubric and beautifully created Bulletin Board Task Display Page to showcase student work!

✅ Additionally, there are two Reflection Sheets - Groupwork Reflection Sheet and Lesson Reflection Sheet - for students to reflect about their experiences and learning with both the lesson and their collaborative sessions with peers.

✅ You have everything you need to score the Final Assessments, and display on bulletin boards with the Bulletin Board Task Display Page, Rubric, and Reflection Sheets!

✅ Finally, included are two beautifully created growth mindset bookmarks that you can reward students with after engaging in all activities!

✅ Both the lesson worksheets and PowerPoint are included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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If you like this resource, you may also be interested in:

• Self-Care Lesson and PowerPoint Packet
• Self-Care Activity Worksheets
• Self-Care SCENARIOS
• Self-Care Questions Packet
• Mindfulness Lesson Plan and PowerPoint PACKET
• Growth Mindset and Mindfulness Lesson BUNDLE

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Other GROWTH MINDSET resources you might be interested in:

• Growth Mindset BUNDLE
• Growth Mindset Activity Worksheets and Answer Keys
• Growth Mindset and Mindfulness Lesson Plan BUNDLE
• Growth Mindset Lesson Plan and PowerPoint Packet
• Mindfulness Lesson Plan and PowerPoint Packet
• Growth Mindset Text Messaging
• Growth Mindset Quote Analysis Packet
• Growth Mindset Scenario Task Cards and Worksheet Packet
• Growth Mindset Reflection Questions Task Cards Packet
• Growth Mindset Bookmarks
• Growth Mindset Sticky Note Worksheets

Growth Mindset POSTERS

---- Motivational Water Color Growth Mindset Posters

---- Growth Mindset Posters Volume 1: (Colorful)

---- Growth Mindset Posters Volume 2: (Black and Blue)

---- Growth Mindset Posters Volume 3: (Colored Pencils)

---- Growth Mindset Posters Volume 4: (Black and White)

---- Growth Mindset Poster Bundle (Volumes 1-4)

---- Growth Mindset Vocabulary Word Wall/Bulletin Board

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❤️ FREE RESOURCE!

✅ Get a FREE SEL resource when you SUBSCRIBE to my email list!

SUBSCRIBE NOW for the FREE DOWNLOAD! After subscribing, you will immediately receive an email with a link to download the resource!⭐⭐⭐

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Complete lesson for Introducing students/teachers to learning styles (audio, kinesthetic/tactile, visual) and how they affect student success. This 16 slide interactive presentation includes: Online assessment links/single slide assessment Group exercise that gets students thinking about how they learn Charts of how students retain knowledge vs. how they are taught Words per minute students' write vs. teachers' lecture time Overview of 3 learning styles Discussion slides with study helpers Group activities for comparing/contrasting learning styles Extra Resources for viewing tips to improve memory, study skills, and testing skills An easy, interactive, visual presentation to introduce students/teachers to learning styles and how they affect success in the classroom. Great for education majors, flipped classrooms, reviewing back to school skills, and first year college students.

This Enneagram Test Resource is for middle and high school students to learn about their personality type and results. It includes an introduction, test instructions, reflection worksheets, type analysis pages, personal growth plans, and activities for understanding relationships.

Teachers can use it anytime during the school year for personality studies or social-emotional learning.

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⭐️ Let's connect!

Facebook

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

Job & Life Skills are an important part of a students Transition plan, CBI or Work program. Students need to know what tools are used in a Grocery Store or Supermarket. Learning the tools found in a grocery store improve the life and work skills for all students.

Job/Life Skills: Grocery Store Tools Level 1 provides direct instruction in familiarizing students with tools used in a grocery store or supermarket. These skills will assist your students in becoming more independent in their daily / work life. There 64 total self-grading Google Slides activity cards (20 slides with error-less choice with “correct” slides), Title Page, Ways To Use Page, and Congratulations page. Additionally, 20 Total Offline, Interactive, self-grading activity cards, PLUS 20 Task Cards in Black & White and Color.

This is a great addition to any pre-vocational/ supported employment program or independent living program. These activities can also support Transition Plan goals in your students IEP.

Perfect for In-Person learning, Small-Group learning, or Distance/Virtual Learning.

What’s Included:

> 64 Interactive Google Slides (20 Action Cards with "Correct" and "Congratulations Page")

> 20 Interactive Offline Slides – No Internet Needed

> 20 Task Cards in Color

> 20 Task Cards in Black & White (For Easier Printing)

NOTE:

*This is BEST assigned/presented in PRESENT mode, as this allows the students to self-check their answer and keep practicing until they get it correct!

*You MUST be able to access/download/save to a Google Drive.

PLEASE Review my TOU before purchasing

Be sure to look at the Preview and Thumbnails to ensure this activity aligns with your students/curriculum. If you have any questions, please contact me HERE BEFORE purchasing any item in my store so I can ensure you are satisfied with your purchase.

Do you need MORE Job / Life Skills No-Prep Mini-Units? Try These:

> Job / Life Skills: Grocery Store Departments - Level 1 Errorless Choices

> Life & Work Skills: Hardware Store Tools All In One Unit

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This lesson has been specifically developed to support students with learning or intellectual difficulties to understand key aspects relating to:

SAFETY IN THE COMMUNITY

A mini lesson exploring tips and strategies for personal safety when you are out and about in the community. We explore tips for keeping you safe with strangers, when you are out on the town as well as exploring the risks associated with texting.

This lesson has been created to include key information in a easy to read manner with visuals to support information retention. Depending on the age, developmental level and key learning needs, Teachers, Parents, School Counsellors and other Allied Health Professionals should use their insight and judgement to determine whether the information contained in this lesson is suitable and appropriate for each individual student.

This lesson is built into a scaffold learning system with a total of 6 lessons. You can choose to use this lesson in isolation, however should you with to further build the knowledge around relationships and sexuality, feel free to check out the remainder of the lessons. The lessons include:

1. Personal Body Safety

2. Puberty

3. Special Relationships and Dating

4. Sex and Consent

5. Safe Sex Practices

6. Safety in the Community

Feel free to check out the bundle to save on accessing all of the lessons.

Please ensure that you are fully aware of the content of the package prior to implementing with children to ensure material covered is suitable and family consent is provided in order to teach children education around these topics.

Please check out some of our BEST SELLERS! Remember – Please follow our STORE! Thank you

WORKBOOKS – Just print!

Behaviour and Feelings Workbook

Self Esteem and Feelings Workbook

Emotions & Self Care Workbook

My Anger Management Workbook

SOCIAL SKILLS, PUBERTY, PROTECTIVE BEHAVIOURS, RELATIONSHIPS AND SEXUALITY

Puberty Lesson and Activity Book

Appropriate V's Appropriate Things to Say

Learning about Bodies and Puberty Workbook

Protective Behaviours, Relationships and Puberty Special Game

Stranger Danger Education

Road Safety Social Story

Fire Safety Social Story

Safety In The Community Activity and Educative Book

AUTISM, SOCIAL STORIES & ACTIVITIES

How My Engine Runs Social Story

Teaching Children about Personal Space

Noises Hurt My Ears - Social Story - Sensory Defensiveness

When a loved one dies - grief and loss social story

Understanding Divorce Social Story

Being Nice and Making Friends Social Story

Doing a Poo on the Toilet Social Story

SPECIFIC TEACHING AND COUNSELLING RESOURCES

Supporting Students to Gain Insight through Reflection

Supervision and Reflective Practice Templates

Increasing a Child's Attention Span

Behavioural Strategies for Fostering Self Esteem

Anxious Children - Behavioural Strategies

Children with Attachment and Abandonment Issues: Behavioural Strategies

Recognising Defences in Children

ANGER MANAGEMENT

Anger Management Plan

Anger Management Activity Worksheets

Anger Management Traffic Lights Activity

My Anger Management Workbook

BEHAVIOUR ASSESSMENT AND BEHAVIOUR SUPPORT PLANS

Managing Aggressive Behaviours and Outbursts

Understanding Behavioural Triggers

Behaviour Reward Chart - Girls (editable)

Behaviour Reward Chart - Boys (editable)

Behaviour Thermometer - Incident Prevention and Response Plan (editable)

If you download it, PLEASE leave feedback!

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Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Rubric has everything you need to teach your students the very important skill of note taking. This lesson is ready to go for you to teach to the class OR allow students to go through the slides independently.

What's Included:

• Lesson plan that walks you through the slides
• Video overview/explanation
• 35 Google Slides with links embedded throughout

Note Taking Process and Lesson:

• Students will learn the process of note taking and practice the skill while watching 1 of 4 animated shorts (linked in the slides).
• At the end of the lesson students will apply what they learned through a podcast project!

Applying Learning:

• At the end of the note taking lesson and practice, students will create a podcast using an online voice recorder that somehow helps to illustrate the topic that they have chosen.
• They will refer to the rubric by which their podcast will be assessed.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

This product focuses on the following areas: Managing money - basic expenses, other purchases, saving money, writing a check, why we use checks, where we bring checks, banks, clients of a bank, who works at a bank - bank teller, using an ATM, opening and using a bank account, writing a check - examples, writing out a check, using a credit card, spending time wisely on homework, physical activity, interests, friends and family, and time alone, healthful entertainment, community health, careers and examples of careers, places you can go for health care - home, school, doctor's office, mental health centers, community health departments, health clinics, and hospitals - inpatient and outpatient.

You may like these products as well:

Upper Elementary Full Year Health Notes and Review - Adapted:

https://www.TeachShare.com/Product/Grade-4-Health-Full-Year-Adapted-Notes-and-Review-9288746

Mental and Emotional Health Notes: https://www.TeachShare.com/Product/Mental-and-Emotional-Health-Adapted-Notes-Review-8501187

Showing Good Character Notes:

https://www.TeachShare.com/Product/Showing-Good-Character-Health-Notes-and-Review-8501337

Expressing Emotions and Self Concept Notes

https://www.TeachShare.com/Product/Expressing-Emotions-and-Self-Concept-Notes-and-Review-8501528

Dealing with Stress Notes:

https://www.TeachShare.com/Product/Managing-Stress-Adapted-Notes-and-Review-8502009

Respect in Relationships:

https://www.TeachShare.com/Product/Respect-in-Relationships-Adapted-Notes-8574205

Anger:

https://www.TeachShare.com/Product/Anger-Management-Adapted-Notes-and-Review-8578023

How Families Function:

https://www.TeachShare.com/Product/How-Families-Function-Adapted-Notes-and-Review-8586850

Being a Friend:

https://www.TeachShare.com/Product/Being-a-Friend-Adapted-Notes-and-Review-8591728

Human Life Cycle:

https://www.TeachShare.com/Product/Human-Life-Cycle-Adapted-Notes-and-Review-8623746

Nutrients:

https://www.TeachShare.com/Product/Nutrients-Adapted-Notes-and-Review-8655350

Dental, Ear, and Eye Health:

https://www.TeachShare.com/Product/Dental-Ear-and-Eye-Health-Adapted-Notes-and-Review-8673579

Safety Awareness:

https://www.TeachShare.com/Product/Safety-Awareness-Adapted-Notes-and-Review-8705693

Emergency Situations:

https://www.TeachShare.com/Product/Emergency-Situations-Adapted-Notes-and-Review-8821562

Drug Safety Adapted Notes and Review:

https://www.TeachShare.com/Product/Drug-Safety-Adapted-Notes-and-Review-8821540

Diseases Adapted Notes and Review:

https://www.TeachShare.com/Product/Diseases-Adapted-Notes-and-Review-8914520

Responsibility with Managing Money Notes and Review:

https://www.TeachShare.com/Product/Money-Adapted-Notes-and-Review-8938178

Earth's Natural Resources, Saving Water & Energy, and Reducing Pollution Adapted Notes and Review:

https://www.TeachShare.com/Product/Earths-Natural-Resources-Adapted-Notes-and-Review-8942691

Health Curriculum Parent/Guardian Letter https://www.TeachShare.com/Product/Health-Curriculum-ParentGuardian-Letter-8223615

3rd Grade Health Curriculum Map https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Curriculum-Map-8225515

3rd Grade Monthly Plans https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223964

4th Grade Health Curriculum Map https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Curriculum-Map-8225530

4th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223979

5th Grade Health Curriculum Map https://www.TeachShare.com/Product/NYS-5th-Grade-Health-Curriculum-Map-8225545

5th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-5th-Grade-Adapted-Health-Curriculum-Monthly-Plans-8223990

6th Grade Health Curriculum Map https://www.TeachShare.com/Product/NYS-6th-Grade-Health-Curriculum-Map-8225561

6th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-6th-Grade-Adapted-Health-Curriculum-Monthly-Plans-8224002

If you like this product, please leave a positive review. :)

Use these Digital Interactive Google Slides lessons to teach money math skills in small group or whole group within your high school special education or transition classroom including: flyer math, counting money (bills and change), next dollar up, find the total, change back, split the bill, and do you have enough?. The whole group lessons follow a student, Britta, as she goes to the zoo with her class!! Perfect for teaching strategies and providing multiple practice opportunities to your math groups!

How Do I Use This Resource?

There are 8 whole group math lessons to teach money math strategies. Purchase the June Life Skills Math No Prep Bundle for additional resources and workbooks. Or Purchase the entire growing bundle below and SAVE!

These interactive Google Slides lessons are perfect for high school and transition age special education students needing support and instruction in the following concepts:

• Community Based Instruction (CBI)

• Functional Life Skills

• Consumer Math

• Money Math

I hope you enjoy this product! If you and your students like this resource, please leave me a review! Remember you earn TeachShare credits that you can use on future purchases!

Enjoy the Life Skills Money Math Series?

Purchase the GROWING BUNDLE HERE and save now!

Want more money skills practice?

Mexican Restaurant Money Menu Math BUNDLE Special Education Life Skills

Next Dollar up Worksheet GROWING BUNDLE Special Education Life Skills Money Math

MONEY IDENTIFICATION/MATCHING NO PREP WORKSHEET BUNDLE

Fast Food Menu Math Bundle Sped Addition Subtraction Multiplication Life skills

Grocery Store Money Math BUNDLE Budgeting Shopping Special Education Life Skills

This social emotional learning lesson uses Sandra Cisneros's short story Eleven. During this SEL lesson, students read the short story, view a YouTube video, and reflect on their own stress responses. There are journal entries and opportunities for small and large group discussions as well.

This resource includes:

- links to all relevant materials

- an engaging Google Slides presentation to follow

- a lesson guide which lays out each step of the lesson along with timing

- a self-graded Google Form test

This resource could easily be used by a substitute.

This lesson has always been a favorite of my middle school students. The topic is enlightening for kids who have felt stress responses without understanding what is really happening in their brains and bodies (pretty much all kids). Eleven is a fantastic story to use when learning about stress response because readers are often frustrated by the way the main character responds to the stressor she faces. This is a great way to integrate SEL into an English class.

This product features an engaging "Effective Effort Talk" activity that will have your students thinking, writing, moving, and speaking about effective effort and growth mindset. In this activity, they must choose between 6 different quotes about effort from famous figures like John F. Kennedy and Theodore Roosevelt and articulate why the quote aligns with their own perspective using their own experiences to explain their opinion. I use this lesson every year to set the tone for the effort I expect for them to put into my class - it is a great way to gain insight about what they currently think about effort and can be referenced throughout the entire year!

Product includes:

• Comprehensive Lesson Plan
• "Effective Effort Talk" Sheet for students to fill out
• 6 Corresponding "Effort Quote" signs to hang up around your room

This lesson plan is recommended for middle and high school students in any class.

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School ELA Bundle

⭐ Back to School ELA Escape Room

⭐ Back to School ELA Escape Room - Pop Culture Edition

⭐ First Day of School Powerpoint Presentation

⭐ First Day of ELA "Book Talk" Activity

⭐ Back to School "Don't Judge a Book by its Cover" Activity

⭐ Back to School Effective Effort Lesson Plan

⭐ Study Hall Expectations Powerpoint Presentation

⭐ Back to School / Open House Brochure

___________________________________________________________________________

Click to Follow Language Arts Excellence

Scheduling students and staff members can be difficult in a self-contained classroom. This editable schedule allows for you to customize your daily activities so that you can look at a glance and know where everyone of your staff and students should be. This really helps classroom staff as well as administrators know where to find teachers, paras, and students.

Self-Advocacy Lesson | Self-Advocacy Activities | Self-Advocacy Scenarios

ABOUT THIS RESOURCE

★ Topic - Self-Advocacy Lesson Plan, Activities, Scenarios, and PowerPoints

★ 118 pages

★ Resource Type – Lesson Plan, Self-Advocacy PowerPoint Presentation, Activity Worksheets, Scenarios, Assessments, Rubrics, and Answer Keys

★ Print and Digital (PDF and Google Slides - Text boxes already created!)

★ Excellent for Grades 8-12

★ 5 Google Slide Links

★ Detailed Answer Keys | Sample Responses

⭐ Absolutely NO-PREP Lesson Packet!

This resource includes:

★ 7-page Uneditable Step-by-Step Lesson Plan

★ Editable Hard-copy Lesson Plan

★ POWERPOINT Presentation (44 PowerPoint Slides | Uneditable)

★ 2 Blank PowerPoint Slides (You generate your own content)

★ Self-Advocacy Anticipation Guide Worksheet (2 variations)

★ 3 Quick Write Worksheets (and Sample Responses)

★ Self-Advocacy Word Web Worksheet (2 Variations l KEYS)

★ 2 Self-Advocacy Benefits Worksheets (and KEYS)

★ Self-Awareness: Strengths and Weaknesses Worksheet (and KEYS)

★ 2 Role-Playing Reflection Worksheets (for after role-playing performances)

★ Scenario Worksheet w/ Q's: Peer Pressure Dilemma (and KEYS)

★ Scenario Worksheet w/ Q's: Navigating Priorities (and KEYS)

★ Breaking Barriers: Empowering Self-Advocacy Worksheet (2 variations | KEYS)

★ 2 Writing Assessment Worksheets

★ 2 Assessment Rubrics (in 2 variations)

★ 11 Self-Advocacy Scenarios

★ Confidence Scenario PowerPoint (8 slides)

★ Effective Communication Scenario PowerPoint (11 slides)

★ 5 Google Slide Links

★ Answer Keys | Sample Responses

***Click on Preview for FULL product description!

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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Empower your students with the essential skills and knowledge to prioritize self-advocacy in their daily lives. Through engaging lessons and activities, students will learn to confidently voice their needs, make informed decisions, and advocate for themselves in various contexts, preparing them for success in school and beyond.

This comprehensive Self-Advocacy Lesson Plan, PowerPoint, and Activity Packet contains a self-advocacy lesson plan exploring the importance of self-advocacy, its benefits, and the various ways in which it can be practiced. Students will learn about self-advocacy through interactive activities and discussions, where they will be encouraged to reflect deeply on the concept. They will also have the opportunity to apply self-advocacy skills through a variety of tasks, including collaborative activities and role-playing aimed at empowering them to speak up for themselves and advocate for their needs.

The lesson plan is complemented by a set of activity worksheets, self-advocacy scenarios, and thought-provoking assessment questions.

This entire lesson plan packet is centered around four crucial elements for effective self-advocacy:

⭐ Assertiveness

⭐ Self-awareness

⭐ Effective Communication

⭐ Confidence

For your convenience, Answer Keys and Sample Responses are included to aid in-depth discussions with your students.

About the resource items

❤️ Self-Advocacy Lesson Plan

✅ This resource includes everything you need to teach students about self-advocacy: a step-by-step lassessment, and Answer Keys.

✅ To ensure ease of use and clarity, I've added images of the corresponding worksheets on the left side of the lesson plan. Each image represents the worksheet to be used in that specific section, eliminating any guesswork on choosing the right one.

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

✅ A diverse range of lesson activities have been included to comprehensively address every aspect of the lesson plan, from beginning to end. Answer Keys are included.

❌ The Activity Worksheets and PowerPoint slides are NOT editable due to copyright purposes.

❤️ Self-Advocacy Activity Worksheets

✅ There is a variety of self-advocacy activity worksheets aligned with each section of the lesson plan. All worksheets come with answer keys to facilitate discussion. No additional materials need to be created.

❤️ 3 PowerPoints

✅ Lesson Plan PowerPoint Presentation

★ 44 PowerPoint Slides

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

★ Some Answer Key slides included in the PowerPoint version

★ BLANK Slide for you to create your own content and add to the PowerPoint!

✅ Effective Communication Scenario PowerPoint

★ 11 PowerPoint Slides

★ Scenarios related to Effective Communication

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

✅ Confidence Scenario PowerPoint

★ 8 PowerPoint Slides

★ Scenarios related to Confidence

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital versions (Text boxes already created)

❤️ Assessments

★ I've included 2 Assessment Question Worksheets, each accompanied by two rubrics in two variations (4 rubrics in total): one with a comment/feedback section for your personalized feedback to students, and another without.

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This resource is also included in the following discounted Bundles:

• Self-Advocacy Bundle
• SEL Mega Bundle

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Other Self-Advocacy resources you might be interested in:

❤️ Self-Advocacy Activity Worksheets

❤️ Self-Advocacy Scenarios

❤️ Self-Advocacy Questions

❤️ Self-Advocacy Reading Passage and Activities

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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This Job Skills Work Skills simulation will get your students ready to shop or work in a department store. Job & Life Skills are an important part of a students Transition plan, CBI or Work program. Students need to know which department to go when they are looking for specific items. Department Store Tools Level 2 is a fun way to improve the life and work skills for all students and prepare them for real-word shopping or working in a department store!

Department Store Skills Level 2 simulates job and work skills by providing direct direct instruction in familiarizing students with common items found in a department store. The student will read the word and choose the correct department they would find that item (doll - toy department). These skills will assist your students in becoming more independent in their daily / work life. There 30 total self-grading Google Slides activity cards (plus "Correct / Incorrect" self-grading slides, a Title Page, Ways To Use Page, and Congratulations page. Additionally, 30 Total Offline, Interactive Self-grading activity cards, 30 Task Cards in Color, PLUS 2 EDITABLE certificates of completion.

if you are a MS/HS teacher of students with intellectual disabilities or students with Autism on an adapted curriculum, your class will LOVE these activities (Mine did!). This is also a great addition to any pre-vocational/ supported employment program or independent living program. These activities can also support Transition Plan goals in your students IEP.

Perfect for In-Person learning, Small-Group learning, or Distance/Virtual Learning.

❖ What’s Included:

> 30 Interactive Google Slides (30 Action Cards plus "Correct/Try Again" and "Congratulations Page")

> 30 Interactive Offline Slides – No Internet Needed

> 30 Task Cards in Color

> 30 Sight Word / Game Cards

>2 EDITABLE Certificates of Completion

❖ NOTE:

*This is BEST assigned/presented in PRESENT mode, as this allows the students to self-check their answer and keep practicing until they get it correct!

*You MUST be able to access/download/save to a Google Drive.

❖ ❖PLEASE Review my TOU before purchasing

Be sure to look at the Preview and Thumbnails to ensure this activity aligns with your students/curriculum. If you have any questions, please contact me HERE BEFORE purchasing any item in my store so I can ensure you are satisfied with your purchase.

❖ Do you need MORE Job / Life Skills No-Prep Mini-Units? Try These:

> Job / Life Skills: Grocery Store Departments - Level 1 Errorless Choices

> Life & Work Skills: Hardware Store Tools All In One Unit

> Work Job and Life Vocational Skills BUNDLE with Task Cards (SAVE$$)

❖ How To Get TeachShare Credits on Future Purchases

- Go to MY PURCHASES page.

- You will see a PROVIDE FEEDBACK button.

- Please leave a star rating and a comment. You will get credits that you can apply towards your future purchases!

Don't forget to click the GREEN STAR under my name to become a follower and get notifications of special offers and discounts! Visit me for more freebies, lessons, and inspiration on FB, TikTok, Insta, Linktree and Website!

Are you searching for a comprehensive Mental Health Matters Portfolio? Look no further. This resource is the ultimate Mental Health Awareness tool, specifically designed to address important topics such as anxiety, stress, self-harm, suicide, drugs, and alcohol. By downloading this Mental Health Matters Portfolio, you will gain access to a variety of activities, worksheets, and lessons that promote mental health and wellness among adolescents.

This portfolio is a valuable resource for counselors and educators seeking to guide teens in understanding different components that can impact their overall wellbeing. The activities and worksheets included in this Mental Health Matters Portfolio allow teenagers to explore their emotions, express their experiences, and develop essential skills that they can utilize throughout their lives.

KEY FEATURES:

• What is Mental Health?: This lesson delves into the concept of mental health, including risk factors and the mental health continuum. The accompanying worksheet provides an opportunity for individuals to assess and explore their own mental health states.
• Anxiety and Stress: In this section, teenagers will gain a deeper understanding of anxiety and stress, including their differences and effects on the body. The Mental Health Worksheet provided allows individuals to reflect on and analyze their anxiety and stress levels.
• Depression, Self-Harm, and Suicide: This lesson addresses the topics of depression, self-harm, and suicide, providing information on symptoms, causes, warning signs, and ways to offer support. The Negative Thoughts and Tracking activity encourages participants to track their negative thoughts and emotions.
• Drugs, Alcohol, and Mental Health: Individuals will learn about the impact of drugs and alcohol on mental health in this section. The workbook includes information on how alcohol affects the brain and a questionnaire to assess personal habits.
• Caring for Self: This lesson emphasizes the importance of self-care and explores various self-care practices, including limiting social media use, exercise, and sleep hygiene. The Self-Care Check-in and Bingo activity and the Self-Care Plan guide individuals in developing personalized self-care routines.
• Reaching Out: The final lesson focuses on building healthy relationships and reaching out for support. Participants will learn effective communication strategies and where to seek help when needed. The My Action Plan activity encourages individuals to create a personalized plan for seeking support and taking care of their mental health.

This portfolio is divided into six individual lessons. You can choose to use the lessons in isolation or scaffold them. The six lessons include:

  1. What is Mental Health?

• What is Mental Health?
• Risk Factors
• Mental Health Continuum
• Exploring your Mental Health States (Mental Health Worksheet)

 2. Anxiety and Stress

• What is Anxiety?
• What is Stress?
• What’s the Difference?
• How Anxiety and Stress affects the Body
• My Anxiety Checklist Questionnaire 
• Exploring Your Anxiety and Stress (Mental Health Worksheet)

 3. Depression, Self-Harm, and Suicide

• What is Depression? Symptoms and Causes
• Self-Harm and Why People Do It
• Suicide and Warning Signs
• Helping Someone at Risk
• Let’s Bust Those Myths!
• Negative Thoughts and Tracking

 4. Drugs, Alcohol and Mental Health

• The Impact of Drugs on Mental Health
• How Alcohol Affects Your Brain
• Looking at Your Habits Questionnaire 

 5. Caring for Self

• The Importance of Self-Care
• Seven Pillars of Self-Care
• Limiting Social Media Use
• Exercise and Sleep Hygiene Practices
• Self-Care Check-in and Bingo
• Developing a Self-Care Plan

 6. Reaching Out

• Relationships and Depression
• Reaching Out – What to Do and Say
• Ask for a Check-in
• Where to Go for Support
• Raising the Alarm
• My Action Plan

  ► Looking for more workbook topics? We've got you covered!

• Behavior and Feelings Workbook
• Gossiping & Rumors Workbook for Teens 
• CBT Workbook - Thoughts Feelings Behaviors for Teenagers
• Self Esteem and Feelings Workbook
• Emotions & Self Care Workbook
• My Anger Management Workbook

  ⚠️ Click HERE to follow All Therapy Resources and be alerted of new products and free downloads! ⚠️

 © All Therapy Resources - Please read my Terms of Use regarding personal and commercial use of All Therapy Resources. You can download the free document here.

Introducing the AVID Mini Socratic Seminar resource, "Roadblocks to Good Grades." This digital product is designed to help students identify and overcome common obstacles to academic success. Whether it's struggling with time management, feeling disengaged in class, lacking academic support, or feeling unfamiliar with content and skills, this Mini Socratic Seminar has something for everyone.

Using this resource, students will be able to choose a table where one of the resource category posters is displayed that they relate to the most. Once seated, they will engage in a meaningful dialogue with their peers using a team leader to facilitate the conversation. The discussions will be based on a set of questions provided in a Google Slides presentation.

Through this interactive seminar, students will be able to share their experiences, gain new insights, and discover practical strategies for overcoming the roadblocks that stand in the way of their academic success.

What's Included:

• definition slide
• purpose slide
• advantages slide
• preparation slide
• Mini Seminar directions slide
• 2 slides explaining roles and responsibilities
• slide for management tips
• set-up slide
• Essential question slide
• 10 Socratic Seminar guiding questions for roadblocks to good grades
• 4 Socratic Seminar Group signs
• Editable templates

Category Group Signs Included:

1. Procrastination, Organization, Study Habits, or Time Management – This area is for students who might have difficulties sitting down to study or even knowing what to study.

2. Disengaged in Delivery – This area is for students who might really dislike a class or find it uninteresting

3. Lack of Academic Support – This area is for students who might not have support structures at home to provide additional support in preparing for tests or finishing homework

4. Not Familiar with Content/Lacking Skills – This area is for students who might be in a course that requires them to write, read, or do computations that go beyond their skillset.)

Definition:
A Mini Socratic Seminar is a scholarly discussion of an essential question in which student opinions are shared and refined through dialogue with other students in small groups. In this mini format, the teacher or seminar leader facilitates the discussion for the small groups.

Seminar Directions:

• Students choose a group based on the category that best fits them.
• The teacher poses the essential question.
• Students respond to the question through note-taking.
• The teacher chooses a Socratic Seminar leader for each group.
• The leader facilitates the seminar discussion by guiding group members to a deeper and more clarified consideration of the ideas, respect for varying points of view, and adherence to and respect for the seminar process.
• Students may pose new questions when the discussion is exhausted. New questions posed must relate to students’ ideas and contributions in response to the initial essential question.
• Or leaders use the questions in the Google Slides to guide groups.
• Students write a summary by answering the EQ in their notes after the discussion.

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

This product focuses on the following areas: This product provides students with information regarding stress. Students will complete a stress test and reflect on what may cause them stress. Fight/flight/freeze response is also reviewed in this product and how it relates with stress. Once students have taken the stress test, they will analyze their results. Students will work in groups and complete the packet regarding the effects of stress. Students will answer questions such as how they felt when they were feeling stressed, etc. Students will review the effects of stress charts provided that include what happens when the body is in fight or flight compared to when it is relaxed. Students will also learn about the emotional, physical, and mental effects of stress and see how they differ from one another. Students will learn what stress and stressors are when they discuss coping with stress. Healthy and unhealthy strategies to cope with stress are included in this product. Students will take time to reflect on a time when they were stressed or if they were stressed and answer questions regarding making healthy or unhealthy choices to cope with stress.

Throughout this product, students will answer comprehension questions and will also be presented with social scenarios that they may encounter where they are asked how they would feel or what they would do. An attitude survey regarding mental health that contains 10 questions is also included in this product. Students will compare their results when they are finished and will go over the correct answers.

This product can be used for 7th - 12th grade students depending on maturity and academic level.

you may also be interested in the following additional products:

Mental Health Curriculum Bundle:

https://www.TeachShare.com/Product/Mental-Health-Curriculum-8th-12th-Grade-9848216

Positive Self Talk:

https://www.TeachShare.com/Product/Positive-Self-Talk-Activities-and-Tips-9822221

Resiliency Activities:

https://www.TeachShare.com/Product/Resiliency-Activities--9826305

Communication Styles Adapted Notes and Review:

https://www.TeachShare.com/Product/Communication-Styles-Adapted-Notes-and-Review-9837662#show-price-update

Mental Health Stigma Activities:

https://www.TeachShare.com/Product/Mental-Health-Stigma-Activities-9844604

Gratitude Activities:

https://www.TeachShare.com/Product/Gratitude-Activities-9753926

Stress Response Adapted Notes:
https://www.TeachShare.com/Product/Stress-Response-Adapted-Notes-and-Activities-9848108

If you like this product, please leave a positive review. :)

Have students with IEP goals in counting money (change and bills), flyer math, next dollar up, finding the total, change back, staying within budget, and do you have enough? Use this Resource Guide to help you lesson plan or develop IEP goals with your own materials, or purchase the May Amusement Park unit for whole group lessons and differentiated workbooks!

What is in the Resource Guide?

The resource guide includes the following:

• Leveled Workbook Scope and Sequence

• Example Lesson Plan and Ideas for Implementation

• IEP Goal Ideas

• Community Based Instruction Ideas

This resource guide is perfect for high school and transition age special education students needing support and instruction in the following concepts:

• Community Based Instruction (CBI)
• Functional Life Skills
• Consumer Math
• Money Math

I hope you enjoy this product! If you and your students like this resource, please leave me a review! Remember you earn TeachShare credits that you can use on future purchases!

Enjoy the Life Skills Money Math Series?

Purchase the GROWING BUNDLE HERE and save now!

Want more money skills practice?

Life Skills Money Math Monthly Themed Units: GROWING BUNDLE Special Education

Mexican Restaurant Money Menu Math BUNDLE Special Education Life Skills

Next Dollar up Worksheet GROWING BUNDLE Special Education Life Skills Money Math

MONEY IDENTIFICATION/MATCHING NO PREP WORKSHEET BUNDLE

Fast Food Menu Math Bundle Sped Addition Subtraction Multiplication Life skills

Grocery Store Money Math BUNDLE Budgeting Shopping Special Education Life Skills

Your opinion is important to me! Please leave me a rating/ review so that I can create and enhance my products to meet the needs of your classroom! THANK YOU!

Special Education Communication Daily Log: Daily School to Home Communication Form

This daily communication log is vital to any special education teacher. This easy to fill out communication log creates a collaborative relationship between staff and families while building trust and strong relationships.

☏Keep parents informed of how students are doing at school and which activities they are completing each day while giving parents the opportunity to share vital information such as medications given and how students slept the night before.

☑This form is in black and white and can be printed on white or colored paper.

★I recommend print large sets, hole punching, and placing in folder for easy on the go log completion.

Related Products

• Special Education Teacher Daily Schedule with Columns for Paras (editable)

• Retro Teacher Planner Printable 2024-2025 - Groovy Planner Pages and MORE!

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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